Here's Why I Refused to Fly on This Airline - Until Now

[@mattwells5]

It was cheaper to repaint, retrain, and start a new branch of the airline then to sue you.

[@indica113]

lol

[@stevejj121]

🤣🤣🤣🤣🤣🤣

[@Batchelli]

And buy a regional airline aswell.

[@heccers]

You want to do all of that and then sue him?

[@SuiGenerisAbbie]

No attorneys come cheap. Alas.

[@Robinbamv]

When I was a Captain for Norwegian I think I ran across the character who threatened to sue you, my interaction with him was also distasteful. I won’t talk about it on the internet as you might guess his reaction.

[@TypicalDutchSaysHi]

The cease and desist notice was interpreted the other way around and they ceased and desist.

[@curtisj2165]

No, they ceased to exist 😂

[@MrSnout5]

They desisted from existing.@@curtisj2165

[@scratchpad7954]

They sure ceased and desisted - THEIR VERY EXISTENCE!

[@Teppi9076]

Shame on them sending you a letter like that. You’re always polite in your reviews. They need to get over themselves. Oh but wait…they went out of business. 😊

[@AurumUsagi]

It's a bad precedent to sue journalists for making honest reviews. If anything, they should be taking onboard criticisms to improve their service. I flew NAS twice to NYC in the past, though my first time was in the midst of the 787 Rolls-Royce fanblades saga, which led to the usual 787 being substituted by a HiFly A330, then there was that 737 MAX Transatlantic to SWF that could do with proper IFE and WiFi, and the airport was further away from NYC, which necessitated booking transport separately. Then later, the MCAS saga began, which pretty much finished off NAS's long haul aspirations.

[@smikejasper4461]

Karma! 😀

[@skylineXpert]

Reminds of toilet-gate at Qatar

[@Itallianmobboss]

He got the Josh Cahill treatment

[@Ryanhothersall]

@@Itallianmobboss What I was thinking too.

[@tehwarl0ck]

"Told them to go shove it" lol i love it....

[@anthonyp6810]

Politely told them a very British thing

[@martinfoss]

Just to correct: Norwegian didn't go bust. They shut down their long haul department, because they lost too much money on it. Norwegian is still flying short haul in Europe (you can even see one of their planes at approximately 6:16 in the video). Yes, they are flying Norwegian's old planes, prabably because they were available on the market.

[@mrvwbug4423]

If I remember correctly Norwegian operated the brand under two corporations. Norwegian airlines was the Norway based short haul carrier that still operates. And Norwegian Air Shuttle was the low cost long haul carrier incorporated in Ireland and using primarily Indian cabin crew under some visa agreement they made with Ireland. Norwegian Air Shuttle was shut down and clearly all the assets and most of the management just re-opened under this new brand. Still doing their shady practices of hiring cabin crew from places with no minimum wage (Puerto Rico has no minimum wage, despite being part of the US).

[@UncleDanDota]

Noel Philips being completely uninformed and spouting nonsense as fact? Absolutely shocking.

[@CosmicSatanas23]

​@@UncleDanDotablow off, choffer

[@martinfoss]

@@mrvwbug4423 They did have several "airlines" (or AOC's). to be able to fly from different countries. But are/were considered one airline from a passengers point of view. I think even Norse have that.

[@mcscootie]

that was Wizz Air

[@AzovAzza]

Noel, I really appreciate and enjoy your content. I’ve got a brain injury so sometimes it’s difficult for me to process and understand things. The way you explain and describe things is absolutely fantastic. It’s done in such a way that it allows those “loops” to be closed. Thank you for the time, effort, energy and passion you put into your work. It’s so appreciated! Cheers!

[@noelphilips]

Thank you for your kind words.

[@EekMyNibs]

love this I too have a brain injury and helps me understand " loo review" is appreciated thanks!@@noelphilips

[@thereissomecoolstuff]

Very nice comment. I don’t have a TBI so he has the opposite effect on me.

[@QWERTYQwertz852]

Im wishing you the Best ❤

[@loveisall5520]

I retired in 2010 and have not flown since then. At the time I retired my employers was still using a travel agent! I would be quite clueless nowadays. I appreciate Mr. Phillips is explanations also.

[@pfink70]

As most people should know by now, you get the dreaded SSSS on your boarding pass and extra screening when there is something unusual about your travel circumstance. It is often because you bought a one-way ticket, bought your ticket at the last minute, or paid cash for your flight.

[@samturner4406]

Yes, so not so 'random' as the gate agent said haha.

[@greenuranium2052]

Also the fact that he had only been in the country 12 hours before heading back 😂

[@tedferkin]

Not true. I was picked out. I booked as usual through my company travel agent, on a journey I regularly did every quarter. None of my colleagues (about 20 of them) got selected. There is some selection to random spot checks

[@pfink70]

@@tedferkin Are you sure you had SSSS pre-printed on your boarding pass by the airline? That is the circumstance I was referring to. There are additional ways to be randomly selected for extra screening. Your boarding pass can be manually marked for extra screening by any TSA officer that handles your pass.

[@loeyourlife]

And because you're male. Nothing if not sexist.

[@ethkdrums]

I flew Norse premium in July 2023 from JFK>OSL - all Oslo based crew and when I told them I had just done a marathon itinerary BNE>CBR>SYD>CGK>DOH>JFK they looked after me super well, moved me to a quieter spot in the cabin etc etc. Their service was the best I’ve ever had on a low cost carrier and was on par with QR/QF business service. Not to mention the flight was only $550USD!

[@melglobus]

Can I just say that time lapse of the potato chips inflating was just a beautiful piece of cinematography! (in Oz We call everything chips)

[@jahoyhoy9097]

I'm really glad KZbin recommended your channel to me. It's been a joy to watch.

[@noelphilips]

Glad you enjoy it!

[@sjb1058]

Noel--you're most kind and charitable for describing the Norse flight as "good value for money!" @ $1700, the food was sketchy (I note the hockey-puck "quiche" for example) and the lavatory worse so! Seat looked decent, though, so there's that! cheers until the next one!

[@JeanClaudeCOCO]

The food was inedible. Looks like days left over from the corner shop. Even those still look decent and moist when heated.

[@hockey1freak]

not really representative when all these youtubes book one ways.

[@sightsandsoundsofaviation]

I just can hope, that your influence and power gets so strong, that you, Josh and others can no longer be silenced, bribed or threatened any longer. You are our spokesman to defend our rights. Thank you.

[@pbateson]

Great video Noel. Norse was like ex-Norwegian Air Shuttle and LCC long haul. Not as many passengers can afford to fly on AA, BA, or Virgin Atlantic to the USA from London. ETIAS was a new thing for travel to Europe. I prefer LCC short hauls in Europe.

[@jamesnoonan7450]

Just a random fact, I really love that their call sighn is "Longboat" very cool !

[@Astro95Media]

I think the old one was "Rednose", which was equally fun.

[@michaelocyoung]

And the other Norse entity is Longship@@Astro95Media

[@DroopyPenguin95]

Nordic, Norseman, Norship, Norstar, Nortrans, Nor Shuttle, Rednose and Noruega have all been used by the different Norwegian-companies over the years.

[@jamesnoonan7450]

@DroopyPenguin95 I'm well aware I just enjoy that they are paying homage to the vikings ancestors that originated from Norway.

[@VisibilityFoggy]

Speedbird will always be the best call sign in the world (I'm not British, but credit where it's due!), however Longboat is pretty cool since apparently my DNA test showed that I have a little viking blood in me, lol.

[@shadowtimez2452]

Norwegian still exists, but during covid they scaled down to domestic flights within Norway, and regional flights within Europe. Norse bought Norwegian's planes and started their trans Atlantic routes. It is a different company, and both are Norwegian companies.

[@JustBen81]

I think the planes are leased.

[@alexmcwhirter6611]

One problem with Norse is that it's constantly changing its schedules, axing routes, destinations and so on. It means travellers who book months ahead may be inconvenienced. I mean Boston and Washington DC were supposed to restart this summer but are now cancelled. Norse's Caribbean network from LGW has been cut back substantially since plans were first announced months ago.

[@notkanye8770]

Yeah, I worked for them at one point and they changed the schedule sometimes day of. It was really weird

[@joesos]

Yep, all routes out of SFO were quietly just taken off the schedules and the airport doesn't even show up on their website anymore

[@WeMuckAround]

They’re so volatile, I daren’t book a flight with them. They’re also no longer even that cheap. There were some one way £99 tickets to NYC in October ‘22. Safe to say you won’t find those anymore!

[@alexmcwhirter6611]

@@joesos Thanks for the reminder. I'd forgotten about SFO. Current routes to MIA and LAX (maybe MSY too) this summer will have reduced frequency from LGW.

[@louisewhite9152]

Hello Noel my name is Louise. I live in a rehabilitation centre as I suffer with advanced secondary progressive multiple sclerosis and lupus ~ my longest flight was when I came back from Australia two days after the gulf war was declared in 1991 we had to avoid Iraqi and Afghanistan airspace in what was supposed to be a 23 hour flight with a stop off to refuel was a 31 hour flight. I have never been so pleased to Touch the ground - I hope you have a fantastic week. Thank you for all your hard work and the content that you put into your vlog/ videos ~ sending loads of love and loads of hugs Xxx Xxx

[@travellinman382]

That sausage and crisps looked amazing, but the Nando’s behind you really had me drooling! Thanks for another great video!

[@erichfriedli8151]

Have a great start into next week 😃

[@noelphilips]

You too!

[@Carpathianrelinquished]

To receive a letter like that I think truly summed up the dire state they were in and the dire state of their management at the time. I lived in Dubai for 15 years and flew mostly business all around the world and appreciate good service and value. I’m now in NZ and fly mostly Asian airlines when I can for my APAC business. Keep up the good work.

[@hesaidyeswouldgo]

Flew Norse from LAX to Gatwick and it’s one of those things where you can’t complain for the price. $500 round trip and I booked 4 days before takeoff.

[@erik_griswold]

11:50 is an MD-80 that was originally delivered to Alaska Airlines in 1990!

[@bahaviation2070]

Congratulations Noel on 500k Subs, I have been following for ages, but never comment, I just wanna say congrats once again. You are my favorite flight reviewer

[@noelphilips]

Awesome, thank you!

[@geordiejones2]

Great review Noel, the check-in lady at Gatwick was a bit abrupt, i think you did well to get your connecting flight. Chris.

[@RobRoy2012]

Great video, Noel. These airport dashes will save you money as you don't need to go to the gym to keep fit!

[@brandonwallis2788]

Really enjoyed how casual you were in this video

[@cmteacher8571]

Love your style Noel. It's so natural with a great sense of humour.

[@ShelterCats]

So glad you made your connection, and that breakfast looked really good. I shouldn't watch your videos when I'm hungry! Glad you enjoyed Last of Us!

[@trainboy1979]

From someone who lives in the Moncton area, was nice to hear you comment about flying overhead! Love your videos!

[@sdcraig]

1:45 Pretending he was just handed his drink 😂

[@thetgwarrior]

Lolol

[@BlackGypoMagic]

looks plausible

[@Patrickschlehuber]

Loved that transition

[@robmcrob2091]

I flew Norse across the Atlantic recently. The service is at least comparable to what you'd get on an airline like TUI who also fly longhaul using 787s. Where they win in my view is in premium economy. In terms of seat size, legroom and food it's comparable to the premium economy products on a legacy carrier. There are a few frills removed - not everything on the menu is free and the IFE selection isn’t as yuuge as you'd get on Virgin or BA, but the fare is typically 30% lower from what I've seen. If you're taking a family and want some extra space theyre well worth considering.

[@sanmiguel928]

"That's suspicious" had me laugh out loud in my office... haha

[@witblitsfilm]

I have a mate who was a pilot for said previous airline that ceased to exist. One fine day he tried logging into the rostering system to check his schedule for the month ahead. Couldn't get in - access denied.... strange right? Calls up another pilot mate at same company. He couldn't get into the system either. So they called their mutual mate who has contacts in scheduling.... He checked it out and found that HE was locked out the system too. A few phone calls around and it turns out that said airline were ditching a bunch of staff including pilots. No announcements or letters, you just found out via the grapevine. Anyhoo, a few weeks later he gets an email from HR.... ah, a settlement and redundancy package you might be thinking. Nope, he was TOLD to "dry clean your uniform and send it to HQ via courier at your own expense please". That was it... no settlement, no redundacy, just intructions to return all his Norwegian issued work clothes/pilot unifrom etc. So we he went and had everything meticulously dry-cleaned and plastic wrapped.... .....and sold it on eBay for E350 as a self administered redundancy.... Never heard from them again and is now flying for a much better more reliable operation.

[@emtfirefighter79]

Hey Noel, love your videos. Just wanted to share with you that you can get Walkers crisps at any grocery store, convenience store and petrol station in the United States. They are branded as Lay's chips. Same company, same product!

[@erik_griswold]

They aren’t quite the same due to ingredients allowed by the USDA versus those allowed in Europe.

[@RhyetCast]

Yeah... i don't quite agree with the last two words. they're definitely different crisps haha

[@assaf1783]

And no salt and vinegar flavour

[@paradisekohchangstyle2150]

@@assaf1783 Whaaaaaaaaat?

[@wendysremix]

You can find Walker's in some speciality markets here but I wouldn't say they're the same. Many of the flavors differ.

[@yamoshigodofsaiyans1569]

The lue review is the G.O.A.T every time because it always shows the care people put in❤

[@MrBails92]

This reminds me of the time i flew from Cancun to Houston and missed my connection to LA because the customs line was 2 hours long. Once through customs, I was given a new air ticket free of charge to LA (an hour or so later than my original connecting flight) but had to catch another plane to Brisbane, Australia from LAX. Multiple hours later, i arrive at LAX and had to sprint with all my luggage to the other end of LAX (domestic) to the other. Turns out i made it with 15 mins to spare for baggage check in... Travel trauma...

[@carlfromtheoc1788]

Been there. Done that. At O'Hare. My next trip is to Cusco, so I arrive in Lima around 7:30 AM local time, with my connecting flight to Cuscp at 12:30 local time. Yes, a 5-hour layover. But if the flight is late and/or I have to go through security again, I have time.

[@roniwalakandou230]

Same here. Intentionally built a 4-hour international to domestic layover at ORD on separate tickets just to be safe. Yet just made it to the AA check-in desk at Terminal 5 just as they're about to start boarding the plane at Terminal 3! All thanks to TK taking a 2 hour delay at IST followed by a massive immigration line at ORD (no Global Entry for me as I'm ineligible) followed by another hour long delay to claim my checked bags followed by a really troublesome group of passengers (who were making unreasonable demands to the poor check in agent) in front of the queue at the AA check-in desk just outside Customs on Terminal 5. From then on, I had to catch a shuttle bus to T3, stand on another interminable security line (with no PreCheck or CLEAR memberships) and then sprint to the furthest gate on Concourse H. I miraculously made it as the last pax to board! Only to inconvenience the poor couple who were already upgraded into my first class seats because the gate agent thought I didn't make it 😂😂😂

[@millennialaviation]

lol I was still in my first fight city when my connection flight took off because of a 3 hour delay. Ended up being stuck in Atlanta for 5 hours before being put on a red eye flight to Houston

[@jayc4283]

I like your videos, as a curious sort and a pilot, I decided to look at Norwegian UK and Norse, I'm not seeing anything obvious that it's just a shell gave and rebranding. You did not say that it was, but you do imply that or I inferred it based on my ear. I'm not a researcher of corporate structures, and of course maybe some got hired over for skill set or whatever, but the main players named for Norse have backgrounds elsewhere. I could dig into serial numbers of airframes, but I would rather start a fresh coffee and chase away the remnants of yesterday's 6th beer. Keep up the good work !!!!! your Greyhound USA trip deserves a medal for survival.

[@M_SC]

I support relaxing on a Sunday but the remnants of A 6th beer? That’s gross and a bit worrisome

[@k6kaysix675]

I know working at the airport probably isn't the most thrilling job in the world but the difference in customer service between the check in agent and gate security at Gatwick was like night and day in comparison!

[@jdar_88]

I've been waiting to see what your thoughts on Norse were. My wife and I flew Norse in April 2023, which flew round trip from JFK-LGW. It was a great experience in economy. The price definitely played a factor in us choosing Norse.

[@MattyEngland]

Wow, what a rude woman on check in.

[@Powerhouseched77]

Well done Noel for standing your ground. The cheek of some company’s. Hope u had safe travels

[@Arjun_Emeralds]

Noel, I really like the way you make your trip reports of all your flights, bus rides and train rides. It’s very amusing and entertaining. Can you one day do a first class trip report on the Emirates or Etihad as I want to know if it is really as good as it seems and I want to see how you experience it!

[@noelphilips]

I have 2 Emirates videos, you can see them here www.youtube.com/@noelphilips/search?query=Emirates%20

[@Arjun_Emeralds]

Will do for sure and I just came back Economy on United from SFO - MEL and Noel, if you ever come back to MEL, you are kinda in for a bit of a wait at baggage reclaim as my stuff arrived 40min after i got there so yeah, if your lucky then it may arrive earlier. @@noelphilips

[@ronduncan9527]

I love your videos! One thing, you should turn the background music down on all takeoff rolls so we can hear the beautiful engine sounds and show the whole takeoff and climb!

[@lordjim3109]

0:32 What the heck is that?

[@tobyhillier3828]

Good review Noel. I actually flew Norse roundtrip LGW-MIA-LGW in Premium in November on a work trip. £842 in Premium for excellent service, the best Premium leg room in the skies, and £500-1000 cheaper than BA, Virgin or American on the same dates. I may well uae Norse again on the next MIA trip as well.

[@ItsMeJohn911]

Your review of the Norwegian flight was the first video I’d watched of yours :)

[@phyllislowry6265]

Juat think, your advice to Norwegian to "shove it" must have worked!!!! It wasn't one of your glamarous flights which I love, but it didn't look too bad except for the food. I used to always carry something edible with me when I flew just in case .Sometimes it was just candy but saved me from starving. I always hated having to go from one end of an airport to another to catch connecting flights. One time, I waited at the wrong gate & finally realized it about 5 min before the flight was to depart. I had on high heels & literally ran to the last gate to catch the flight. I was the last one on & then they closed the door & we took off! I'm sure being in London you enjoy the food. There is nothing as good as the food we spent the majority of our lives eating! Glad you made your flight & had some favorite foods!

[@richsmart321]

Felt that Norwegian were a great airline. We flew 2 premium to Vegas and back in a brand new dreamliner. Service was excellent and enough points to cover return flights for 4 people to Berghan. It was great to see them taking on the transatlantic big boys at the time as they were offering really competitive pricing and service. Reality was I think they might have expanded too quickly and screwed the pooch. Would also say Gatwick fast track isn't worth it these days as security has gotten a lot more slicker. Last time I had fast track, I got beat e through by a colleague who didn't!

[@ojosazules8828]

Agree, i flew premium with Norwegian to LAX and it was a very good experience overall.

[@koogle5410]

Agree I've flown with them for nigh on10 years.. loved them

[@bardo0007]

@@ojosazules8828 Well you should try Norse, it's the same concept really and same planes

[@retroll66]

On a sidenote.. Look at that one handed action at 3:15. No effort at all, hardly even looking. What a man.

[@timbacchus]

Nothing like being friendly to their passengers. Always amazing how much walking that has to be done.

[@carlramirez6339]

If an airline threatened to sue me for publicising genuine flaws, I'd avoid them like the plague too.

[@zigzog7]

Hey Noel, I’d love to see you review air Baltic. There’s also a new train from Vilnius to Riga which would be fun to see you review (maybe try getting the train up to Tallinn too but that requires a change in Valga)

[@shanewaterman4125]

Noel, we flew on Norse in late February from Gatwick to Orlando, then back from Miami (early March) either side of a cruise. Here's my observations: Gatwick-Orlando first. check in - the Premium (which we flew both ways) was really no different to economy, even though there were fare fewer passengers (no 'premium feel' to it); the departure gate feels like it's MILES from the departure lounge (somewhere near Redhill!). The aircraft: a 787, first time on one for me and really enjoyed it. Closest thing I've found to my much-missed DC10s I used to make a point of flying. Cabin Crew: All Gatwick based, UK crew! We were looked after by a young guy called A.J. who was EXCELLENT from start to finish. Food: not the best I've had, but certainly above average for airline food these days. Loo: it's just an airline bog tbh.... (??) Seat/Space etc: couldn't fault this. Could get in and out past my partner without her having to move at all. In-flight entertainment: A bit too US-centred for my tastes, but I found a couple of films to watch which passed the time. We landed about 30 mins late due to a near-200mph headwind after passing over Ireland, but wasn't a problem for us. Miami-Gatwick: Miami airport is CRAP. Very poorly laid out, food offerings not up to much (wish we'd got the Brightline train back to Orlando and flown home from there tbh!). Check in again lacked a 'premium feel' - and was more impersonal than Gatwick. Left about 15 mins late as there was an air traffic issue. Cabin Crew: All US, and US based, crew. The female members of the crew were fine. The male 'members' literally couldn't give a toss. Cabin service was rushed and if you wanted anything after two hours into the flight, you had to press the buzzer rather than order on the entertainment system (as we had on the way out). It then took nearly ten minutes (geeky, but I timed it) for anyone to respond. What's my feeling about the two flights as a whole? If we had taken the US-UK leg first, I would probably never want to fly Norse again. The saving grace for them was down to ONE person - AJ our flight attendant on the UK-US leg out from Gatwick. However, we flew both ways in a very large premium economy seat and space, with good food, drinks etc included for HALF the price of Virgin or BA on the same routes (I checked and priced it all up before booking). That was a HUGE saving and meant we could enjoy premium economy both ways, not just the overnight back home. That said, Norse does need to address its inconsistencies which seem to come down to where the ground and cabin crew come from or are based. My sister in law and her husband also flew Norse late last year and one of their cabin crew teams were all from Costa Rica (!) and had little empathy with English speaking passengers. If Norse were much closer in price to BA and Virgin etc, then this would be a MAJOR issue.

[@catz8449]

I have never flown on Norwegian UK, but I frequently fly Norwegian Air Sweden, another brand of the same airline (which btw is still very much active under the Norwegian name), and I absolutely love them. Always great service and cheap flights. I wasn't aware the different branches would be so different, but I hope you one day get to experience the far better Swedish branch of the airline. As always, great video though.

[@lyssaearland618]

I had to have that same run in ATL Int from International to Domestic (HND-ATL) and I wasn’t even close to making it. I had to do the walk of shame back to the Delta counter. Happy you made it right in time! Also, I had no idea English people pronounced Quinoa like that! It’s even better than the chips/crisps banter ❤

[@joshuaharper2624]

English people do pronounce it keen-wa like every one else! I think he was just joking

[@TheFishingNomad]

I made the same run in Madrid once. I made it, but since they couldn't get my bag on the plane in time, I wasn't allowed to board.

[@PatrickBurford1]

Norse is a Norwegian airline… under a UK AOC. Not sure it really counts as UK though I flew them in December and quite liked it. Interesting to watch this and see how you found it Edit: surprised about the food as it was good when I had a pasta dinner and cooked breakfast. Premium is definitely premium economy not business

[@Fay7666]

Just like how NordVPN is from Lithuania (not Nordic, but maybe close enough to the _north?)_ but under Panama jurisdiction, which being tropical is about as far removed from the "Nord" idea you can get lol.

[@kaksow]

1:04 Aurigny spotted in the background. Nice Guernsey airline, definitely worth coming to take a flight into Guernsey to fly on our Dornier 228's to Alderney!

[@sebinamuwanga]

Thanks for the video, Noel. For connections, I always plan for a minimum of 3 hours just in case. It is more annoying when you get to the aircraft but your bags fail to make the connection.

[@rachel_c4558]

Norwegian was my very first long haul Airline to Europe back in 2018. They did have a Boston Logan to London Gatwick route as well, which of course Boston is my "Home Base."

[@traciewinn8919]

Just watched a review about Norse from The Points guy, apart from the add ons, they loved the flight and the food was great. there was a mention that the company had taken over Norwegian Airlines routes but no mention about the same bosses, lol, they also loved the food, tbh Noel, they were obviously luckier than you 🤭, great video yet again

[@bardo0007]

Noel did not present the facts to you, it's not the same owners, but they took over some of the old 787 planes. And Norwegian still exist, they are only flying 737's in Europe now.

[@simonbaker6962]

As we are both from Leicester Noel, you must refer to them as crisps. And they are most certainly not for sharing eh Gary!

[@craigsandin9473]

I thought we would see Noel actually run! What airline had those monster bags being checked at 12:40? And your check in agent at LGW counter could not have been more unpleasant. Airline customer service is not what it used to be.

[@noelphilips]

It was an airline called Air Cuba or something. I believe that's who's operating that MD80 we pulled on stand next to. And yes, she did not seem a happy bunny. It's funny how you hear my voice change from happy to disdain in that interaction, it's almost like it's infectious!

[@JUVI9596]

I spent many years as a CSA for an airline. Try walking a mile in our shoes. Insane customers, terrible long working hours and management constantly trying to take more and more away from us in the way of wages and benefits.

[@craigsandin9473]

​@Hoovie9596 oh I understand completely. Trust me. But this agent checking in Noel in LGW couldn't have been more colder in any form of customer service in any industry

[@MattyEngland]

​@@JUVI9596No excuse for rudeness. Get another job if you don't like customers.

[@alangaming2003]

How did you post 3 days ago when it was just released today

[@RNOtoLHR]

I get SSSS more than most so I got a redress number, haven't got it since. The last straw was coming back from ANU, by the time I was done with the search there was no more bin space up front and I had to put my bag at the back of the plane. Instead of being first off I had to sit there watching the whole plane deboard before I could get back to grab my bag. So now with TSA pre check, Global Entry, and the Redress number I feel invincible!

[@billygeorgepricespackland]

Thank goddess you have TSA Global entry. I am thinking about applying for it but just the interview within 6 months makes planning a bit more complicated

[@desertfox486]

It may take a long time to get the interview but it's worth the wait. Global entry is worth every penny.

[@Dee625625]

If you have an international flight planned, you can complete your interview at many large airports just after passing through immigration on the return. I did that and it was quite convenient.

[@haalseen]

Hi Noel, thanks for the informative video! Just wanted to point out a little detail - Norse Atlantic Airways is actually based in Norway, not the UK. It was founded in Oslo, Norway in 2021 and as you said; it emerged from the restructuring of Norwegian Air Shuttle. Just a little heads up! :)

[@Janet-w2m]

I would be so stressed. Have an upcoming flight to cabo on Saturday with a 1 hour layover in Phoenix, and I'm already stressing about that! How's your blood pressure???? Love the videos!

[@avgjoeavglife]

Phoenix is nice.

[@dand5829]

As a former business traveler, I can assure you that frequent fliers don’t stress about flights.

[@alangaming2003]

How did you post 3 days ago when it was just released today

[@erik_griswold]

Going to Mexico should be fine; just like domestic to domestic.

[@derkaiser9881]

@@alangaming2003It could be that they're a member or something and got access to the video early.

[@BrokebackBob]

In case you might be wondering Walkers is owned by the American company Lays which is owned by the American conglomerate PepsiCo. Walkers produces 11 million bags of crisps PER DAY in the UK.

[@Boodieman72]

Don't threaten Noel or your airline might go bankrupt.

[@noelphilips]

I’m Noel Philips and I endorse this message.

[@bailodescalza]

Mr. Noel what a great improvement of your square mic! Looks way better and it works! Bravo👏

[@DodoGTA]

The plane in 6:13 says you should fly airBaltic 🇱🇻

[@rampadmanabhan4258]

That A220 is an absolute beauty.

[@alangaming2003]

@@rampadmanabhan4258CS300 A220 doesn’t exist

[@MrDbone75]

A very good Sunday evening to you all from Wellington Somerset in the UK 🇬🇧

[@Joker77W]

Seems like the issue was filming without permission. I wonder what would happened if they had followed through.

[@Andre1980stavanger]

They would probably have won... Norwegian was/is a Norwegian company, and Norway has strict rules on publishing photo or video without concent.

[@cohen200]

​@@Andre1980stavanger Not Norwegian Air UK.

[@TheNinjaGinger]

@@Andre1980stavanger But this was Norwegian UK which was registered in the UK so wouldn't have been covered by Norwegian law.

[@darrenwright746]

Don't need permission to film in a public place

[@mrvwbug4423]

@@Andre1980stavanger Norwegian Air Shuttle was an Ireland based company with a UK registered fleet of aircraft. The only thing Norwegian about them was the name. Also had they tried to file suit in a Norwegian court he's not Norwegian and the flight didn't originate or finish in Norway. Back then they would've had to try in UK court, and if they try again it would be in a US court in the state of Texas which has an anti-SLAPP law on the books which means a company can't sue you for giving them a bad review.

[@LTWILTON]

Flew Norwegian in 2017 from Oakland, CA to Gatwick -- it was so nice to be 10 minutes to our front door, coming & going, and the service & price were fine. There was even a free lounge in Oakland. Sad to see them go, but less so now that I know how they treated you!

[@BlueCrewGaming]

Norwegian airlines is actually a very nice airline. I know he is talking about the uk version, but the Original Norwegian is very nice.

[@MrLeejohn02]

Back in 2019 flew norweigan from gatwick to orlando, they replaced the plane with a wet airline called Sun something and it wasn't a pleasant experience, they done 2 trips up and down and then closed the curtains at the back and didn't come out anymore

[@MrSnout5]

Noel, I doubt that you should worry about being sued, since Norse are a different company and I'm sure this wouldn't hold water in any court, certainly not in the UK.

[@BH-BH]

One view of NYC all at once - it is truly amazing! Nice shot of Beantown too!

[@flyoverfredusa]

I genuinely don't understand how companies accept that level of absolute turd from the girl at check in, she wouldn't last 2 minutes in my company

[@placeyplacey]

Hey Noel - wooden cutlery is great saves plastic and keeps us foresters in business 😀

[@clvrswine]

I couldn't eat with wooden cutlery. Gives me a strange sensation, like chewing on tin foil.

[@michaelorr9107]

You chew your cutlery??

[@BobbyGeneric145]

I had a coworker who was in a crashpad full of Norwegian Air flight attendants based in nyc... He said it was AWESOME!

[@CreamAle]

Saying "see you later" to the security, that got me. Same vibes as saying "thanks, you too" to a waitress that just said "enjoy your meal" I love it.

[@SPDTDL]

If you haven’t already get yourself DJI mic V2. It’s float 32 so you can up the volume in post to your hearts content!

[@lagonzalez81]

Hey Noel, I've never tried Walker's crisps but at HEB you can find their house brand kettle chips with salt and vinegar. They are amazing! You should give them a go. Cheers from this viewer who lives 20 minutes from IAH!

[@Calebs_Aviation]

Great video! I loved it even without the clickbait title! 😂 Norwegian Air now Norse Atlantic Airlines seems like a much better experience than its predecessor Norwegian, as I saw lots of videos and pics of both Norse seems far superior plus that livery on their B787s is so much better! 😅I am a huge fan of the blue and white livery over the old Norwegian livery! Cheers 🥂 mate! Hope to meet you possibly at Oshkosh 24 this year! -Caleb’s Aviation

[@noelphilips]

Glad you enjoyed it!

[@Calebs_Aviation]

@@noelphilips Are you attending Oshkosh 2024 this year? If so I hope to maybe meet you in person one day my friend! Cheers mate 🥂 Caleb’s Aviation

[@scottgoode9874]

Beautiful final words! Be kind to one another.

[@PaulVente]

Always a great moment when watching your videos, thanks for that

[@noelphilips]

Glad you like them!

[@michaeltharrington6378]

I've flown both Norwegian Long Haul and Norse, Norse about four times now. My first experience with them was actually because Norwegian had gone under and I had some miles that I could still use with their short haul operator. When looking for a flight over to redeem my rewards I found Norse, flying all the same routes on the same planes for slightly higher prices. My experiences with Norse have all been very positive, I have never opted for their premium economy but rather exit row traditional economy and I have never had anyone fill the third seat. I don't love the wooden cutlery, I find I can taste the wood, but was served something very similar. That being said in traditional economy it's $50 for the two meals, $5 for the blanket in his seat, $80 for a checked bag, $30 for a carry on and so on. Over all I would recommend Norse to someone who doesn't need the perks of a full service carrier!

[@user-ch9if6px6r]

I flew it in Dec and bought a meal deal for return from Gatwick to Orlando. 1050 for Premium but drank a lot of G&Ts. The hot pretzel rolls were good.

[@GrandTheftAidan]

Flew with Norse last year from Gatwick to NY. Then back from Orlando to Gatwick. Booked normal tickets, but then upgraded to premium.. so worked out pretty good. I also thought the food was naff.. the IFE was also not very good when we went last year. Only reason we went for them was, two one way tickets from different airports (inbound and outbound) were astronomical prices with the big boys like virgin and Ba. Would I fly with them again? Probably not. Rather go with an established airline. Having said that, on the route we did.. we didn’t have any problems with the staff, boarding, aircraft or anything.

[@TonyMeek-w2h]

Great review Noel, I'm planning a trip from Berlin to LA later this year so your insight to this flight is very useful. I will definitely be bringing my own food.

[@Spottingnandvetures]

I actually flew on the Norwegian 787 and it was great 👍

[@JasonWW.]

Hey Noel. Keep doing your thing. Don’t worry about any whiny comments about crisps lol. That’s what makes you great

[@annmariehongach5791]

Good for you Noel, you’re awesome, they clearly are NOT anywhere near your level! 😊

[@saxman7131]

I used to play music at the Adams Mark in Houston. Great videos. I enjoy your content.

[@SparksMoyo]

From south Africa I love u Noel and simple aviation u guys are the best

[@mattrussell4878]

The little pause after you said "but they went bust" absolutely perfect 🤣👌

[@cvkline]

TIL about "HP Sauce" and now I must get my hands on a bottle of it. I've always wanted a good condiment to spruce up otherwise boring breakfast sausages and I think this might do the trick! And thanks for that interesting tale. It's so disappointing when companies confuse legal threats for customer service.

[@Will-gp8qo]

9:06 wasn’t expecting to see Providence RI in this video