Hi, we're Octopus Energy

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Octopus Energy

Octopus Energy

Күн бұрын

Пікірлер: 16
@dfluke3698
@dfluke3698 5 ай бұрын
Been with Octopus 5 years ! Never a problem , faultless service ! My partner has two properties in Berwick and since dumping awful Scottish Power and even worse Scottish Gas , all has gone well . Managed to get supply upgraded in one property we are renovating together with new gas and electric meters etc . Fantastic company ! Yes they sometimes have delays in getting back to you but always any issues are resolved satisfactorily.
@frankfestus114
@frankfestus114 3 ай бұрын
But dey ask you to pay monthly than 2 months
@lawrenceharris1819
@lawrenceharris1819 8 ай бұрын
Last Saturday (3 Feb) I rang Octopus to remind them to schedule our routine heat pump check because they already know it has problems. I was assured that they would ring back within 24-48 hours. That was a week ago. Their admin is awful and unreliable. We still have problems.
@OctopusEnergy
@OctopusEnergy 8 ай бұрын
Hi Lawrence, I'm keen to help here. Could you pop your details over to me using this link 👉 octo.ps/fb-help & I'll be in touch. 🐙
@lawrenceharris1819
@lawrenceharris1819 8 ай бұрын
Thanks - all done this morning. Pity it took a social media post .....@@OctopusEnergy
@PickleThePig
@PickleThePig 7 ай бұрын
Their staff are useless. They lie all the time. I believe higher management tell staff to pass on the lies.
@JustinUK
@JustinUK 9 ай бұрын
Why was today’s energy saving test 50p kWh less than the sessions last year? Who sets these?
@OctopusEnergy
@OctopusEnergy 8 ай бұрын
Hey Justin, are talking about our Saving Sessions? 800 Octopoints = £1. So yesterday's session meant customers earned 1400 Octopoints (£1.75) per kWh saved. So the calculations are the same as earning 1800 Octopoints (£2.25) per kWh. More info here: octopus.energy/octoplus/ 🐙⚡
@gibboman
@gibboman 8 ай бұрын
​@@OctopusEnergyhello. What do you mean 1400 is the same as 1800? Sorry if I'm being dumb 😢 On u switch yesterday it said the saving would be higher than what octopus were paying
@JustinUK
@JustinUK 8 ай бұрын
@@OctopusEnergy yes, normally each of the test savings sessions were at the rate of £2.25 per kWh with 400 Octopoints for opting into it. This one however was only £1.75 per kWh so my question is why did the last savings session pay out 50p per kWh less than all the other test events. I am aware live events pay out even more like £4 per kWh.
@OctopusEnergy
@OctopusEnergy 8 ай бұрын
It's a pretty new scheme so as National Grid look to the future, it's useful to see how customers respond to a variety of incentives / challenges. 🐙
@frederickoneeightsix3554
@frederickoneeightsix3554 4 ай бұрын
Second rate firm be prepared to deal with stupidity, piss poor organisation and business practices.. 6 weeks in and im tempted to pay more for my electricity to not have deal with them ever again.. Be warned!
@OctopusEnergy
@OctopusEnergy 4 ай бұрын
Hi there, I’d love to understand more about the situation and help put things right for you here. Please send me your postcode/email so I can grab your account 👉 octo.ps/nudge 👈 You can also read about the steps to go through a complaint here: octopus.energy/unhappy/ 🐙
@dfluke3698
@dfluke3698 3 ай бұрын
@@frederickoneeightsix3554 I think you are a bit over the top , Octopus usually very reliable in all ways ! You evidently have not dealt with OVO , Scottish power , E.ON etc …….. much worse
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