Hi, we're Octopus Energy

[@dfluke3698]

Been with Octopus 5 years ! Never a problem , faultless service ! My partner has two properties in Berwick and since dumping awful Scottish Power and even worse Scottish Gas , all has gone well . Managed to get supply upgraded in one property we are renovating together with new gas and electric meters etc . Fantastic company ! Yes they sometimes have delays in getting back to you but always any issues are resolved satisfactorily.

[@frankfestus114]

But dey ask you to pay monthly than 2 months

[@lawrenceharris1819]

Last Saturday (3 Feb) I rang Octopus to remind them to schedule our routine heat pump check because they already know it has problems. I was assured that they would ring back within 24-48 hours. That was a week ago. Their admin is awful and unreliable. We still have problems.

[@OctopusEnergy]

Hi Lawrence, I'm keen to help here. Could you pop your details over to me using this link 👉 octo.ps/fb-help & I'll be in touch. 🐙

[@lawrenceharris1819]

Thanks - all done this morning. Pity it took a social media post .....@@OctopusEnergy

[@PickleThePig]

Their staff are useless. They lie all the time. I believe higher management tell staff to pass on the lies.

[@JustinUK]

Why was today’s energy saving test 50p kWh less than the sessions last year? Who sets these?

[@OctopusEnergy]

Hey Justin, are talking about our Saving Sessions? 800 Octopoints = £1. So yesterday's session meant customers earned 1400 Octopoints (£1.75) per kWh saved. So the calculations are the same as earning 1800 Octopoints (£2.25) per kWh. More info here: octopus.energy/octoplus/ 🐙⚡

[@gibboman]

​@@OctopusEnergyhello. What do you mean 1400 is the same as 1800? Sorry if I'm being dumb 😢 On u switch yesterday it said the saving would be higher than what octopus were paying

[@JustinUK]

@@OctopusEnergy yes, normally each of the test savings sessions were at the rate of £2.25 per kWh with 400 Octopoints for opting into it. This one however was only £1.75 per kWh so my question is why did the last savings session pay out 50p per kWh less than all the other test events. I am aware live events pay out even more like £4 per kWh.

[@OctopusEnergy]

It's a pretty new scheme so as National Grid look to the future, it's useful to see how customers respond to a variety of incentives / challenges. 🐙

[@frederickoneeightsix3554]

Second rate firm be prepared to deal with stupidity, piss poor organisation and business practices.. 6 weeks in and im tempted to pay more for my electricity to not have deal with them ever again.. Be warned!

[@OctopusEnergy]

Hi there, I’d love to understand more about the situation and help put things right for you here. Please send me your postcode/email so I can grab your account 👉 octo.ps/nudge 👈 You can also read about the steps to go through a complaint here: octopus.energy/unhappy/ 🐙

[@dfluke3698]

@@frederickoneeightsix3554 I think you are a bit over the top , Octopus usually very reliable in all ways ! You evidently have not dealt with OVO , Scottish power , E.ON etc …….. much worse