❤❤❤❤❤❤❤❤

For information , we have been going in circles for months trying to get the home mini to work with the second smart meter recently installed , the first one never worked at all after being fitted in September. Finally after several wasted visits by Octopus engineers we have been told by customer services that the mini will not work if you have a 3 phase supply, now being sent an IHD which they say will work with a 3 ph meter . On a brighter note and after several failed attempts we are now on the " fan club 4" tariff which looks to reducing our costs by a significant margin.

I'm getting Alan Partridge vibes - well done 😎 Oh, and thanks for the heated throw, much needed and much appreciated 👍

Stop pestering me to get a Smart Meter, don't want one. Too many stories of problems which don't get resolved.

So much fun, energy and enthusiasm. There's something there that could appeal to everyone, to help lift the mood, if nothing else. Stay pink and stay powered!

I have a complaint to make. The box should include one of the tiny plushies as well. Or at least some stickers.

You are a criminal put the prices down.

Put the energy prices down you criminal.

Put your prices down you are nothing but criminals.

Just heard Greg's comment on BBC Radio6 News. "Reforming the way energy is priced' - KEY WORDS!! Already established as a potential alternative: Fuel Poverty Action - Energy For All. "A free band of energy so EVERYONE can heat and eat (access the basics). After that - Use More, Pay More (or Use Less and Pay Less). This would not only help those who have less income but would also encourage those who have more to use less, thus helping the planet!!!"

That is utter and complete rubbish. You have to consider your charger and car apps. Aligning then all is a nightmare😢

If heatpumps are so great why have the houses of parliment, buck house and government building not changed over to them?

Not relavent. I have the new pink box. Setup was apparently simple but it's not. Reset the box twice, connected it yet the app still says no devices connected and the usage says Nothing here yet. Poor UX

Every time I do the calculation, there's no point in a heat pump. The COPs you see banded about are for unrealistically low flow temperatures. Unless you can install underfloor heating and you have a LOT of space for extra radiators, forget about 35 degree flow temps. Also, low flow temps mean the system can't warm a house from cold, so you have to keep it running 24/7 and it's therefore losing heat more than an intermittently-heated house would. And you will probably need to use an immersion heater rather a lot, since lukewarm hot water is no good for anything. A realistic COP with a very good ASHP, if you can't change rads, is about 2.5. A GSHP would do better, but even after the grant they cost tens of thousands to install. The way forward when gas is funally turned off is probably high temperature ASHPs, but we'll still be paying more to run them.

5 days after contact with octopus still no help! Worst customer service EVER. do not join avoid this scam.

I hate the smart meter as sometimes we pay online and don’t get the Electric. An 18 digit UTR Number is frustrating having to go through 10 numbers to get 1 digit I give up and have lost money due to not being able to input the 18 digits. The key meter was easier and simple I’d much prefer that method. A key- pad would be easier than the present system.

This is dreadful. I really don’t want to hear someone answering questions while eating, belching and swearing. I hope you take a long look in the mirror and realise this is close a “Ratner” moment.

Everyone raves about heat pumps and yes they heat the house and work in the winter and not that noisy. But they are very expensive, complicated and difficult to get repaired. Everyone who has one installed reels of great cop figures and how warm it is and how much better than a combi boiler ect, but the question that is never answered is what is the payback? Same as solar! When do you get free electricity? Never get the answer. Would you pay £15k for a heat pump that will in reality only save approximately £200 a year. Ps, will need massive radiators and a small room to house all the kit.

Everyone raves about heat pumps and yes they heat the house and work in the winter and not that noisy. But they are very expensive, complicated and difficult to get repaired. Everyone who has one installed reels of great cop figures and how warm it is and how much better than a combi boiler ect, but the question that is never answered is what is the payback? Same as solar! When do you get free electricity? Never get the answer. Would you pay £15k for a heat pump that will in reality only save approximately £200 a year. Ps, will need massive radiators and a small room to house all the kit.

What is got from this video is "it CAN get bills lower" so it also can get them higher. And since I live in a house that is not built up to today's standards, with poor insulation, i will most likely fall in the category where bills go up.

Greg - please get your act together! The smart meters are *not working*!!!! Don't spend time grabbing customers, grap repairers instead. Fix what has been left broken for so long 😡

Good marketing hype with very little substance behind it all. I was using Intelligent Octopus Go for 2 years until last month; now I can no longer use it as I have 2 Tesla's; I have always had 2 Tesla's!! Doesn't make a lot of sense and not very 'Intelligent'. Home Mini installed 2 months ago, it worked well until it stopped working; nobody could figure out why; a week later it started working without any intervention from my side. Maybe you should get existing software working before telling everyone about it.

Here is a question. Why can't gas and electric companies just set a charge like water per household? I know the answer you would swerve with gimk hot wings....... you don't make enough money to satisfy shareholders. Just be honest.

Near to where I live a new estate has been built NOT a solar panel in sight and yep gas boilers.so why are they not fitting them in new builds?

Unless you live in Scotland

and ?

Make no mistake! Greg's loyalties and motives are with Octopus energy, NOT you.

Talking at 100 words a minute helps no-one. Totally unsatisfactory

What’s the payback for all the money spent on this over complicated expense nonsense? What’s that point of removing a simple cheep to run efficient combi boiler? Would you spend £12-15 k of your own money on this? If you actually save even £200 a year and spent £5k of your own money it’s going 25 years to get your money back!!!

What’s the payback for all the money spent on this over complicated expense nonsense? What’s that point of removing a simple cheep to run efficient combi boiler? Would you spend £12-15 k of your own money on this?

Instead of gimmicks and merchandising how about reducing what you charge or even reduce the standing charge.

I think we need to upgrade the transmission lines to transmit the excess electricity from wind turbines to where it is needed.

ALL B/S

Please don’t spaff money on shit like this. Just spend every penny you can on providing the best power to the people. Bottom line. Do this and you will win. Don’t gimmick. Don’t lose sight. You lose respect and we lose potential necessary monetary help

I wouldn't say no to an invite to see dogger bank 👍 just saying.

Dear God, waiting for a breeze to do your laundry what a joke.

My test charge is orange and won’t even start, getting the error oops something went wrong been waiting a month now with no help! So am currently paying a higher rate for charging. Poor service and don’t know what to do?

No, the guy is not listening to the many Octopus customers that Octopus won't talk to about their problems. Until he stops grabbing customers and starts ***listening*** to them, we remain locked in and unable to progress. His admin system is appalling.

For us the cosy tariff is not bracketed correctly for our heat pump use. I know the theory is leave it running 24/7 but that’s not how I want to use it. We don’t run heating at night unless it’s really cold. Most of the winter we want the pump working from 06:30 until 2100 hours. Cosy cheap rate is 0400 -0700 too early. Good energy has their cosy set from 0500-0900 much more usable

Strange how people's experiences differ so greatly. My experience of Octopus is excellent, great customer service and well priced tariffs. Would not hesitate to recommend.

I presume Cosy can also work with underfloor heating system . We're currently in the process of a renovation that will include insulating the floor with Glapor and limecrete and we're going to install underfloor heating.

Octopus Energy are appalling. The worst customer "service" I have ever experienced, and I will be taking my wholly unadressed complaints to the UK Ombudsman.

Had a heat pump installed by you earlier in the year and it's been a godsend so far. Saved on gas costs, cut gas off completely saving on ridiculous standing charge costs every single day too. Your engineers and installers were so courteous and friendly too. Breath of fresh air to deal with a decent company for a change 👏🏻

Thankfully I won't be getting a heat pump as I live in a flat. my gas central heating is golden and it will be for years to come 💪😊🏴󠁧󠁢󠁳󠁣󠁴󠁿

The title should read Introducing Costly heating.

After my experience with trying to get Octopus to fit a smart meter over the past year, I have zero confidence in letting them fit a heat pump. After 4 different meters fitted in the past year, they couldn't get it to work. Ended up with an economy 7 meter put in last month, but i now can't submit meter readings because I'm still waiting for my account to be updated from single usage reading to two readings (off peak & peak rate). Their customer service is a joke. This is their core business and they can't even get it right. A heat pump? Just would not trust them....

There is a major problem with communicating with Octopus. They failed to tell me that they lost contact with my smart meter at the beginning of the month. I only realised this when looking at the consumption records - which ended at the start of November. Now I find that I am unable to change tariffs because they have no idea was my consumption is - and it was left to me to tell them! Why does their 'monitoring' not show red flags when the data stream collapses? It takes them ages to actually take action, as well! Wake up Octopus - stop gathering in customers when the ones that you have cannot communicate with you - nor you with them!

Any update on smaller microbore installations?

TJ "Older heat pumps" must be at least 20 years ago. Heat Pumps have modulated for years I don't know of any modern one that doesn't. I think there is some conflation here between Design Temp and Flow Temp. They are different. Just because it's Designed for 50 deg (max at -2 deg outside) doesn't mean that the Flow Temp will always be 50 too. The flow temp will reduce as the temp outside rises.

It is cheaper than gas/diesel. Combined home and Transport (All Electric) is £550 p.a. Previous Gas boiler and diesel costs approx £4000 p.a. Breakeven/Payback = 7-8 years depending on fuel prices. (ASHP, Solar, Inverter, Battery, EV +charger = £25K)