Hik connect Offline on Mobile Phone [ SOLVED ]

How to fix the problem with Hikvision Hik-connect Offline.

[@PhotoNoni]

I’ve been struggling to find the solution for my camera for a while now. Thank you for the well explained video. My issue was resolved by unchecking a simple box! 6:04 Again thank you!

[@Allen1198K]

Bro, easy as that ! 🙏🏽🙏🏽 saved me time.. I just turned my Dhcp off saved it.. and turned it on again.. and saved. Then reboot.. 🎉

[@bestsecuritydevices]

I’m glad it worked

[@ednannnaz451]

Hi. You are really good at teaching. I would love to contact you. My concern is the hik connect app on local network randomly quits. I have it running on an iPad on live view all the time. I can’t find a solution. Any thoughts?

[@guylast9516]

Thanks for the video assist. I have two cameras from hikvision without dvr. The videos are saved on Micro SD cards. Had this setup for 5 years plus. The issue started with hik connect 6 app. One of the cameras sometimes works and sometimes it's an issue. Both cameras have the same configuration and connected to the router directly via cat 6 cable. I also have issues playing back footage as it pauses after 3 second playback. The router handles the ip assignment with fixed ips. I have tried it all but does not sure the problem.

[@WAFSDetecting]

Cams worked, nothing changed, stopped working. Tried the steps you outline without success. Any other ideas?

[@user-utiac]

Hi - appreciate your video. Would you mind adding to your information above which management software you are using. Thanks.

[@mnouredine9900]

Hello, I check my cameras with my phone only if I am on the same network, but if I use mobile data or our network, why doesn't it work?

[@vtoor6362]

how I know whats my gateways??

[@sudhirsuku]

Thanks sir

[@JJFUNJ]

How do you go t this browser or website?

[@bestsecuritydevices]

Which website are you referring to? Perhaps the one where I setup the camera? That’s the camera web interface, you just need to type the camera’s IP in the browser

[@JJFUNJ]

Ok,ill try that and let you know

[@qiangtianxue8444]

@@bestsecuritydevices Hello what should I do if I can't find my camera's ip address, I have treid the sadp app and I still can't find the ip

[@bestsecuritydevices]

@@qiangtianxue8444 Make sure it's a Hikvision camera or Hikvision based hardware, connect them to the same switch with NO VLANS. Avoid using routers... some have the VLAN isolation, check that please. Also make sure your Windows Firewall is not blocking the traffic.

[@qiangtianxue8444]

@@bestsecuritydevices Ok thank you