Hoover vacuum warranty policy is a degrading scam

[@barrygorst5951]

Louis. I hate to break it to you, but guess who makes Ridgid tools...... You got it, TTI. Instead of putting money into their right pocket, you put it in their left.

[@rossmanngroup]

This must be what Rudy Giuliani felt like when he realized that he Spent a decade fucking his cousin. And was married to his cousin. Fuck my life. :'( I loved that little thing. I'm going through a period of mourning right now.

[@braddofner]

​@@rossmanngroupI'm sorry for your loss.... what a crock of shit.

[@in4theride75]

Rigid is owned by Emerson Electric. Where did you get the info that they were owned by TTI? TTI owns Hart, Milwaukee, and Ryobi. As far as vacuum brands they own Hoover, Oreck, Vax, and Dirt Devil.

[@Ytshortss03]

He said they made the tools please read it carefully😂​@@in4theride75

[@zwerko]

@@in4theride75 It's a bit more complicated than that. Ridgid as a brand is owned by Ridge Tool Company which is a subsidiary of Emerson, but Emerson has a partnership agreement where TTI makes tools under the Ridgid brand. Not sure if the particular vacuum Louis shows falls under that agreement, but a lot of Ridgid products are actually TTI products, especially their power tools.

[@blackfang441]

If vaccuming is not sucking then, piracy is not stealing.

[@rossmanngroup]

Bro.... You can post a comment like this while I'm eating!😂 Your comment also makes me sad because this is the most important point that I forgot to include in this video, and it directly relates to piracy. When you act legitimately and want to do the right thing, that's when you get screwed. With piracy, you get better treatment than you do if you were doing things properly. My mother had no chill. When I was a kid, she would, instead of go through this warranty process, purchase another one of the toy from Toys R Us, put the old toy that was broken in the box, and then return it. Her idea was that the person at the front counter that made $4 an hour was not going to go out of their way to inspect everything, because they make nothing, and that this would save her the one to three hours of back and forth trying to have a legitimate warranty claim. Let's say I had bought another one of this product, put the old one in the box, and returned it to the store. I would have a new product the same day. It is only when I decide that I want to do things properly, legitimately, and honestly, that I get screwed. The same is true with piracy, and the same is becoming true with everything. There is a saying for when you punish people for doing the right thing; when it would be easier for them with no repercussions and no downsides to do the wrong thing. People are creatures of habit. They don't do one thing in one part of their life and then turn it off in another part of their life. Is it a good idea to condition society to believe that being honest, doing the right thing, and following the results will consistently result in a shittier outcome?

[@mattspawn1975]

​@@rossmanngroupYour mom sounds like the wise one these days.😂

[@BlueSpruce2]

I used to think electric cars were laptops on wheels, now I see them as disposable appliances no better than the washing machine or toaster in my house.

[@heroslippy6666]

@@BlueSpruce2 Fun fact, someone was playing with the idea of developing motorized wheels for there modular framework laptop. For fun i guess lmao

[@eddiewillers1]

'Ba-boom; tish'

[@schwamforfreedom]

Hoover has a CEO. The United States has jail cells. This is the collaboration we need.

[@apocalypse487]

Not just the CEO. Get all of the chiefs.

[@florinadrian5174]

Corporations and limited liability were invented to keep criminals out of jail. And in the US of A, it works.

[@pentu7738]

i thought in the US jails were build for non rich only D:

[@bad_atgames]

Collab of the century!!!

[@rexsceleratorum1632]

Plot twist: the "Do not sell my personal information" form is how they get your personal information

[@LembarHeals]

Also any service that removes your data from brokers is probably owned by those companies, getting money for your data either way

[@rodrigodemiguellamminen5244]

There's a 2300 page pdf on a random website written in Chinese, and on page 1834 of the pdf it says that by checking the box you are agreeing to allowing them to sell a license to use your data to other companies

[@garyc6183]

Been there, done that, with the "send us a photo of the model number". Bought something on Amazon and the company had me send the photo over and over claiming they never received it. I also was required to send a video of what the product was doing. Then they wanted me to resend the video at a certain video resolution and size. I finally went through Amazon to get a refund. Ridiculous.

[@ninjasack9134]

Louis' response to cutting up his vacuum was to cut up Hoover. Thank you so much for doing the job that most working Americans don't have the time to do

[@PascalGienger]

There was the old joke - "The moment Microsoft sells a product which does not suck is the moment they start selling vacuum cleaners" - and now Hoover wants to be Microsoft....

[@ValleyMansonOfficial]

🥲 I haven't heard that in so long 🤣

[@mrkitty777]

Don't give Microsoft good ideas, they'll sell it if it eventually is a vacuum cleaner running Windows Embedded version. 😂

[@dustincarpenter1707]

And Crowdstrike with CS291.​@@mrkitty777

[@SeanBZA]

Same was said of Dyson, the only product they sell that does not suck is the vacuum cleaners.

[@Shotsmoky]

Just so you know, I'm stealing that. 😁

[@SocksAndPuppets]

With vacuum cleaners, I took the "look at what they use in professional industries" approach, and I noticed that every hotel I ever went to, the staff used a Henry. I got one and I've never been disappointed.

[@andygozzo72]

yep many offices have them,

[@iFYMxDRKNSFALLS]

my aunt cleans houses as a profession. and she recommended my mom a Hotel Henry vacuum and the only issue it has was Rubber band broke and turbine plastic broke. we simply went to a Vacuum repair shop in Ontario California, and the guy instantly handed me the parts. i paid. got home and replaced broken parts.

[@Narangarath]

I've had a big ass Ridgid that I bought used for over 15 years and it's still going strong. Had to replace the nozzles a few years back, but they are blissfully available, so no biggie.

[@pauljs75]

Dunno if Henry vacs fill the role (just looks like a shop-vac with a funny paint job), but there are hot water extractor vacs for things such as automotive detailing that are a better product than these spot carpet shampoo vacs. However there's something like a $400 price gap between the professional items with proper parts and service and these (overpriced?) household use throw-away products.

[@herbyverstink]

@@iFYMxDRKNSFALLS funny that.. I inherited my parents ol Hoover Decade 80 vac and it was a great vacuum until the band broke on it.. have purchased at least 8 new belts/bands for it and each one would last 4 seconds then snap... otherwise was a great unit.. none of that shitty plastic.

[@sawyer4981]

If this man runs for office, he's got my vote. Would be nice to have someone who actually gives a shit about consumers in our government.

[@catberts6499]

Yes! 💯, we need him cloned

[@johanmetreus1268]

President Rossmann has a certain.... ring to it.

[@Freedom_Half_Off]

What do you have against Louis ? 👀

[@johanmetreus1268]

@@Freedom_Half_Off he's an asshole, but he is my kind of asshole.

[@indignasmr7379]

If you mean president, the electoral college would never let that happen

[@rlegato364]

This vid just convinced me that rather than purchase a carpet cleaner, I'll just use a garden sprayer and a wet/dry vac instead. 2 pieces of equipment I already own and purchased for a fraction of the cost of hoover garbage.

[@TheRhysOfAllTime]

As a person with diagnosed ASD, I understand the "solving the wrong problem" issue 100%. It has often been commented that I would comment on the style amd wording of questions on exam sheets, instead of just solving them. Sometimes I would go as far as rewriting a perfectly legible sentence just to prove a point. I also have a habit, when playing a bad game, to try and fix the game with any means, instead of just accepting that it is bad and moving on.

[@Snotnarok]

This whole destroying the device thing sounds a lot like when Amazon sent me a special edition of a game, the figure was broken, they told me to throw it out then they sent a replacement- CHARGED ME A WEEK LATER. I had to call them up and ask WTF is going on "You didn't return the product" the person told me to destroy it. It's in a garbage bin. "They told you to destroy it?" Yes, in an email, I have it in writing "You shouldn't have destroyed it" Your customer service agent, told me, in writing, to destroy it. So either you're asking me to dig into my garbage for the figure and all the packaging because you're saying they lied in this email OR you're going to read what they said and say this is ok. "We're going to give you a one time pass on this." No, you're not. I did what I was told, and you're not trying to gaslight me retroactively. If you didn't want it destroyed, I shouldn't have been told to destroy it. You're the ones getting a one time pass because I don't need to buy games from you. Such BS and I don't trust any company that asks me to destroy it till I get the replacement.

[@vobose]

I don't understand why you have to destroy a product when being told so by customer service. Even if they said they would replace it, Why do they have to mention to destroy it?

[@batacumba]

They did this to me with effing cat litter that was leaking and left on my porch in the rain to get totally ruined. I called them up and said listen it’s literally falling apart, I don’t see how someone will be able to pick it up for the return. So the guy on the phone tells me it’s fine, just toss it. Then I get charged and at first they didn’t want to budge until I threatened to cancel my prime membership and pointed out I’m a customer of like 15 years and have spent thousands with them. Total garbage companies. I too hate how they act like they’re doing you a solid when they’re really just doing the bare minimum.

[@IAmTheBugInsideYou]

​@@voboseThe same reason a lot of food could be given to others for free to take care of those going hungry, but it's been spread as misinformation that it's illegal to donate food because of legal reasons so you dumpster & toss it. They don't want it somehow going into other people's hands for free, so destroying it outright ensures no one else could get it

[@Snotnarok]

@@vobose I have no idea, maybe they don't want you to resell it or try to make this into a thing where you buy a thing, get it replaced, sell another. All I know is they told me to destroy it, didn't even ask me to film or photograph it or whatever. It's not even the only time I had issues with their return service doing this exact damned thing. Amazon, a book company SURELY can deliver a book, a special, limited artbook right? No. Borked. Destroy it we'll send another, the next one was in even worse shape- then they tried to charge me for the first one. Worst of all- this was a friend's gift to me so they tried to charge him for it. I'm like- holy crap, take the book back, I'll take the less damaged one. IDK WTF is up with them

[@Snotnarok]

@@batacumba Oh we're in the same boat with that, we got prime, it's my account + my brother's and we run a small business. So we buy, A LOT through them. Need resin? Yep. A new part for our 3D printer? Mmhmm! Stylus for my tablet? Of course. But also gifts or whatever. So, absolutely the same boat. Sometimes there's no issue like when they shipped my brother a clothes drying rack instead of a drum cymbal - no questions asked, here's another. But an artbook? Damaged. Destroy it. Ok. Sent another- damaged worse. Charged my friend again because we didn't send it back (it was a gift) I'm like- IT SAYS RIGHT HERE "Ok, send it back anyway." You want me to dig through the garbage for your f*cking book?? Thankfully- I didn't throw it out because of experience with the figure but yeah- holy crap they are just so disorganized with all this it's beyond mental. Also how the hell do you send back soaked kitty litter back? That has to be 4x the weight and messy AF

[@Loaded4Bear-gi8yt]

You should be commended for your honest and unbiased commentary about products and their companies. You express how sucky Hoover is yet you admit that their detergent is the best you’ve tried. 🏆

[@rossmanngroup]

The truth is the truth, All you can do is live with it. Track five. Systematic chaos. John petrucci was telling the truth. I never listen when James labriw is talking because it pierces my ear drum and makes me want to jump off a cliff. But I listen when John petrucci is talking. The truth is the truth. All you can do is live with it. Their carpet cleaner does say that it is made by someone else on it for Hoover with regards to their detergent, but it is by far the best detergent I have ever used for a carpet. You have to see how fucked up the carpet that I used this on was. I almost bought that as a joke, imagining that it was going to do nothing. It completely got rid of every remnant that there was ever on the carpet and got rid of a smell that had been there for years that nothing else worked on

[@scavenger888]

They are asking for label and the cord to be cut so they can send you and entire new unit.

[@shroomologist]

Seeing Louis go in like this this is a real treat imo, given the utterly ridiculous hoops they wanted him to jump through it seems perfectly justified. You have to give credit where credit is due, however that mentality works both ways.

[@patrickvanreeth7355]

​@@scavenger888this remark deserves more attention, please repost it as a new item : now it is buried in a non relevant thread .

[@scavenger888]

@@patrickvanreeth7355 Thanks and done, sometimes I don't get the prompt to add a comment or add it as a new item.

[@pumpkinpie7254]

Imagine a senior citizen who isn't tech savvy having to take a video and send it off. Shame on you Hoover. Louis, once again thank you for sharing.

[@mikem.9197]

This is why they do it. They count on the customer not being able to, and giving up.

[@camib2864]

This should be the dividing line. Can a senior citizen manage it. Look at all the successful scams aimed at the elderly, yeah, looking at you, Hoover!

[@mahekorvenoges550]

I imagine making a video of destroying the base unit and then receiving a message like this: "Good news! We looked in the storage room once more, and this time we did find the last remaining spare part for your device. It had just had fallen behind a shelf. Now we are actually sending you only the part you requested, not replacing the whole device."

[@gernhartreinholzen3992]

18:01 That's no autism Louis, that is having principles and dedication to take no BS from greedy companies, and we respect that!

[@colinwilson210]

Autism often comes with an insane amount of urge to do what's "right" and honesty - even if it works against us

Self-diagnosis isn't useful. Louis could take an ADOS-2 at a behavioral center if he were really concerned about it. But to me, it seems more like "lawyer" disagreeableness personality trait rather than a disability to over-diagnosis.

[@Allyfyn]

^ A lot of people on a certain part of the spectrum disagree with it being considered a disability, partly because people think of it how you do. Most simply, it is a neurotype, of which includes certain inclinations. The natural inclination and urge to do what's right and honest is one of them.

[@MelissaR784]

​@@AllyfynIsn't that the meaning of what having Integrity is? Doing what's right because it's the right thing to do.

[@ponponpatapon9670]

@@MelissaR784 uh, yeah; nobody's disputing that blud

[@cbleman]

FA needs to be illegal. I understand the basic premise, and in "theory", sounds better than frivolous lawsuits, but corporations figured a way to exploit it to actually harm their customers. They broke it, now it's time make it a jailable offense

[@Mordecrox]

It is already illegal in some jurisdictions, half competent companies do add the clauses that apply to us and if lazy they put a note to their US boilerplate, "arbitration clauses do not apply to residents in [area]"

[@rossmanngroup]

The existence of forced arbitration is the greatest piece of evidence that our legislators do not give a fuck about us and likely never will.

[@kaseyboles30]

@@Mordecrox I've only seen them claim "to the extent permitted by law" and let the customer figure out how binding that clause was.

[@MrMagnaniman]

Forced arbitration should be viewed as a clear intent to violate the terms of the contract.

[@SharienGaming]

the people claiming that there are loads of frivolous lawsuits are.... SURPRISE: massive corporations who didnt like being sued, so they used their vast amounts of money to fabricate smear campaigns and claim that those lawsuits were frivolous that whole thing started with mc donalds, when their coffee machines actually caused 3rd degree burns on someone... like the lady needed SKIN GRAFTS... and the coffee they handed out was legitimately way too hot but all most people know about it is the propaganda campaign mc donalds started to discredit the person they injured and its become the face of "frivolous lawsuits"

[@daar1113]

The root of the whole problem is the stock market. The instant a company goes "public" they cease to be a company that produces products that people want. They cease to be a company that cares one bit about their customers. No. At that point, they exist only to keep the shareholders happy.

[@HarbingerYT]

If we want to ensure customer satisfaction, the stock market needs to be destroyed.

[@uis246]

I think it is capitalism in general. As you can see capitalism wants whole thing be destroyed because of one defective part, capitalism needs those inefficiencies to exist.

[@boose58]

Louis really said "Give me my fucking $5 part or I'm calling the GOVERNMENT."

[@pptemplar5840]

Honestly, if you have the sway, ENTIRELY REASONABLE. Someone can act like it's silly to act like that over 5$ but if someone held you at knife point just to take 5$ out of your wallet, and you had a simple way to press charges ofc you would. It's not about 5$, it's about treating me like a sentient human instead of an inconvenient obstacle between "you" and my wallet.

[@poolhalljunkie9]

@pptemplar who do we call when the government acts like we're an inconvenient obstacle between them and our wallet?

[@NopeOnARope_]

This is one of my favorites. Always when the man, himself, is personally disgruntled or screwed over, the rant will not disappoint and this one got me in the feels. Epic rant, sir. I thoroughly enjoyed the second hand satisfaction of shoving a product (virtualy) up the manufacturer's ass along with their bullshit warranty. Bravo. Thank you for allowing us to sit in on your own personal process. You gave them every avenue not to give you the run around and they chose the wrong path at every turn. whatever happens now, they got it coming. I look forward to hearing further about it.

[@mhdm]

I am way more mad about the idea of CUTTING UP A PERFECTLY GOOD product just because an easily replaceable part is broken. Requiring destroying good parts in any warranty process should be so illegal! It's one of the most anti-consumer, greedy, anti-environment, dystopian, anti-human policy ever. Am I alone in thinking like this?

[@TheDoomerBlox]

Judging by the low amount of updoots and comments, yes. Nobody cares that you are leasing some company's property with which they can make arbitrary demands of you that you must fulfill lest THE CONTRACT is breached. Smiley face? Ridiculous. Used to be you bought a thing, and it was your thing. Who are they to demand you destroy your thing?

[@SeventhAnubis071]

Back in the 1960's, my mother dropped our new toaster and broke the entire Bakelite side panel. The appliance parts place didn't have a replacement. So, I wrote a letter to the GE factory in Bridgeport Connecticut, and 3 weeks later, a box came with the part, service data, and a nice appliance catalog. All for free. Obviously, not covered by the warranty at all.

[@falrus]

In the 1960 something was actually made in America. Except for debt and (Rossmann would ban me for this).

[@jaromirkrol3950]

The EU directive on the right to repair came into legal force yesterday. Among many mandates, the directive forces manufacturers to provide all repairers and end users with access to all spare parts, information, and tools at a reasonable cost, extends warranties, and orders manufacturers to provide free repair within the warranty period with no exceptions.

[@chrishartley1210]

Good luck with that. I know it sounds good but how much do you want to bet that the parts are "out of stock" and on long back-order. That's going to be their get out. I bought a "Toshiba" TV a couple of years ago. Of course it had never seen Toshiba, nor had one of about a dozen other brands made by Vestel in Turkey. IMO it was a pile of garbage and when it failed (just out of the warranty period) it was almost impossible to find the correct part to fix it (every "manufacturer's" model comes off the assembly line with a different incompatible firmware) and when, after a few weeks, I finally identified the correct part, it was out of stock. Needless to say, I won't be buying another Toshiba product (or any of the other names that this manufacturer hides behind) whether of not they are made by headline brand themselves.

[@hydra3693]

@@chrishartley1210 Chinese retailers enjoy shoving ewaste devices into developing markets and enticing customers with old household names that used to mean something. Zombie brands, I think they're called.

[@andygozzo72]

@@chrishartley1210 bucketloads of tvs are made by vestel, unfortunately , even a JVC portable in the 90s was made by a 'cheapo' firm, Onwa I think, and were notorious for blow ups caused by a resistor going open circuit, i repaired a fair few, .. vestel make all sorts of equipment, i think at least one of our washing machines were vestel made,

[@MattyEngland]

Hoover just FAFO 😂

[@callak_9974]

@@chrishartley1210 True they might be 'out of stock' a lot, but at some point there may be daily fines for non-compliance. Hopefully it'll actually be parts though, not assemblies since there'd be things there you wouldn't need to replace anyway. But could be forced to hold a certain amount of spare parts available for a reasonable amount of time once that product has been discontinued, depending on the size of the parts. I'm sure they could rent out warehouse space somewhere dirt cheap to hold them.

[@geoffok]

My grandparents *showed* my whole family why you should buy industrial grade instead of home grade. They drink 4-5 pots of coffee, every single day of the year. They had an antique Bunn coffee maker forever. They got a new coffee maker for Christmas one year. It lasted 3 days. It was a Black and Decker home grade piece of junk. They got the Bunn back out and its still in use today. This was decades ago.

[@NerdyHillbilly]

My dad bought a bunn o matic express. 7 years ago. Brews quick till this day (only a couple minutes for a pot.) I eventually inherited it. When he got a new one If it makes it ten years I'll be happy.

[@herbyverstink]

i have one of those white bunn coffee makers.. i got it from my parents when they replaced it with a new bunn... well, that white bunn is cracked to shit, but it still works!... however, i wanted to up my coffee game.. so i decided to pick up one of Bunn's "professional" coffee makers.. the cheapest one (like $330 or so) and I am absolutely thrilled by it.. got a burr grinder as well.... i also have a cabinet full of shitty coffee makers.. all broken piles of plastic crap.. black and dicker among them

[@OG_Gamers_Live]

I've been using my current Double bunn coffee maker for over 14 years and I still have my old one that I got in 1988 and yes it still works only replaced it because it was cosmetically damaged when our home burned down. That Bunn coffee pot was the only thing that survived the fire.

[@NerdyHillbilly]

@@OG_Gamers_Live dang, that thing doesn't fear the reaper.

[@Ammut6]

Thats cute. We have a black and decker coffee maker that was gifted from a family member about 9 years ago. And before that they had it for about 7 years. It still works. Model CM1050W type 1.

[@SmokinBrick]

I went through this whole rigmarole with a Hoover vacuum a couple years ago. Had a very minor defect out of the box with the handle. I went through this whole process up to cutting up the cord, and just never went through with it. Felt gross destroying a 99% working new vacuum cleaner, even after stressing over it for 2 weeks. The packed-up box is sitting in my closet to this day! Just hearing them described as “the worst vacuum company on Earth” was cathartic, thanks

[@MediaWML]

Great video as always. With regards to repairing items yourself, my problem is that is probably states on page 17,841 of a warranty that you forfeit all rights if you take apart the product yourself. I am an engineer and so I naturally want to fix things, but sometimes it appears that metal in the screws they use is so soft that it's almost impossible to remove them without damaging them, so they can tell if an item has been dismantled. You're correct, we are trying to fix the wrong problem.

[@furyofbongos]

I guarantee Hoover had meetings in conference rooms discussing tactics in hopes of frustrating the customer to give up on their warranty claim. It's a numbers game. If 4% or so get frustrated and give up, Hoover saves enough money to make it worthwhile.

[@rossmanngroup]

I don't think it's that serious. I think that they have a crappy policy, and because this crappy policy results in less warranty claims, people just keep quiet. It's usually, as George Carlin says, not a conspiracy. It doesn't have to be intentional or spoken out loud when interests align.

[@wombatillo]

@@rossmanngroup I think you're giving them too much credit. Enshittifying warranty terms and processes can absolutely save them money and it can be cynical and intentional.

[@JeffreyOller]

@@wombatillo I agree with Louis on this one. Someone looks at some KPIs and someone else who's likely incompetent has some policies that cause things to be like this, and that douchebag gets promoted cuz his KPIs are dope AF. Then everyone gets trained to do it his way, cuz he's a "superstar" and no one realizes that his way is completely stupid because line go up.

[@olejniczak12]

If hoover can show that the unit is inoperable, they can claim it as a loss for the warranty replacement. They save money by either chasing you off, or claiming losses. They only lose money by sending you a replacement part. Granted that loss is purely short term, and they are garunteed to suffer bigger losses longterm due to their greed.

[@deon700]

@@JeffreyOller I used to work at a bank in the UK. I used to have fewer calls, but try to spend time to help people to understand banking, to hopfully reduce future calls. I got in trouble for the time taken, and got paired with a guy that had a high amount of calls in a day. I remember listening to his calls, hear him just pass a call on without fully identifying the issue and thinking it was a bit funky, but hey, this guy is getting recognised. a month or two later, he was fired because his high daily calls were due to not taking calls properly. I got better at my calls overall, but this was because i stopped trying to hand over calls to the relevant team, meaning more people were repeating what they had originally told me, and likely a few situations of someone being passed between teams.

[@mjolnirforsworn]

Louis, as a fellow autist and a Mech Eng PhD candidate, I have mad respect for your outrage and its never hit me so hard when you said "youre solving thr wrong problem". Im a DIY'er. Ill do it all myself because I'm an engineer. But holy hell the amount of time I've wasted by solving the side quest to the problem instead of battling the main boss is astronomical. Also by your number my dissertation is worth more than the salary of my new job (which i would gladly pay someone else to write if only i had a higher paying job).

[@rossmanngroup]

Thank you Sir!!!

[@mace2055]

I was looking at car insurance. Filled out a quote form, before they give a price, I had to agree to a privacy policy. Reading the policy, they explicitly state they will sell off any data you enter to marketing firms. My car details, location, phone number, email etc, even if you don't get a policy with them. My neighbour filled out a power comparison form and 10 minutes later he had his current supplier ring him up to ask if he wanted to swap to them. He told them that he was changing away from them and to piss off. It looks like every company has discovered the value in selling off user data.

[@wombatillo]

The corporate world sees individuals, both customers and employees, as nothing more than disposable ants. They're not even trying to treat them with dignity any longer.

[@herbyverstink]

@@wombatillo not limited to the corporate world.. its prevalent in the government too.. which makes it far more pernicious

[@test-rj2vl]

At least they were honest about selling off any data you enter to marketing firms. In my country they officially say they don't sell but then still sell behind your back.

[@orppranator5230]

@@test-rj2vlThere’s something about putting malicious stuff in a contract that you have to sign if you want car insurance that makes it seem less than honest to me.

[@MelissaR784]

​@@wombatilloWe're nothing but disposable batteries, knowing another sucker is born everyday.

[@keedhay]

It's just 2€ (hoping the $ change doesn't suck that much) but hey, I guess it would show how much I agree and value your point. Cheers from France

[@9sheri9]

32:58 Just because you have a "work" mode & a "home" mode doesn't mean you have to be one or the other. You can be both. As long as WYSIWYG, i don't see how there should be an issue. I think it's OK to be able to come home & switch off, be a more relaxed "me". If a significant other is encouraging you to change your personality or is critical of how you are at your core, they are either the wrong fit or you need a little therapy. (As i am someone diagnosed with ADHD, generalized anxiety disorder, and aspie tendencies, i think therapy is awesome.) ALSO - I will NOT be buying a hoover after watching this, so thank you sincerely for this upload. 💕✌️ Totally appreciate you. You literally ARE the man behind the saying, "Not all heroes wear capes." MF champion of the people!!!!

[@derived-doom]

Thanks! Another brand on my Not-To-Deal-With list...

[@rollymaster16]

Please make this list publicly available so I know what to avoid.

[@Bob-of-Zoid]

When they ask something stupid from me I always say "I will do no such thing". If they say "it's our policy" my answer is "Your internal corporate policies have no baring on me whatsoever! I will stay within what the law requires of me, and if you don't do what the law requires of you, then I will contact any and all authoriteis this may concern for your violating the law".

[@NoEgg4u]

Louis does not work for Hoover. Louis owes Hoover zero labor time. Ergo, Louis does not have to cut power cords, and struggle to remove a label that was intentionally glued on with a strong adhesive, designed to prevent removal. As to the photos: There are people that cannot afford a camera (they can't even afford a smart phone). They can't afford internet access. And there are also people that do have the above, but are technically clueless -- they would not know how to take the photos and send them to Hoover. Hoover has a faulty part, and it is up to them to diagnose it. I have no problem with Hoover asking for photos, as most people will not have a problem with sending Hoover photos. But it must be a request, and not a demand. In the end, Hoover needs to service faulty parts, without putting customers to work as if the customers are employed by Hoover.

[@rossmanngroup]

For me, it's not even about being able to afford the internet, a phone, or a camera. It's about time. People that can afford all of these things do not have the time. They work ten hours a day. They go to college, spend time with their family. There's just no time for this type of bullshit, and they know it, and that's what pisses me off so much. I have that luxury if I want to. Most people don't.

[@ralfvandeven3155]

If you can't afford all these things, I don't think you should be spending money on carpet cleaners, you have bigger concerns. If I buy a Hoover from my local store and it is broken, I bring it to the store, tell them it's broken and fix it or get it fixed. I have a sales agreement with the store and not with Hoover. The store is responsible for getting me a product that conforms to the sale agreement and functions as reasonably can be expected by the sales agreement. If Hoover wants pictures labels and cut off cords, the store can deal with that, not my problem.

[@NoEgg4u]

@@ralfvandeven3155 Non sequitur.

[@soldr50]

This is such a Boss level letter. Props to you Louis for actually looking out for yourself and others that have been taken advantage of for years by this greed. It really is making a difference in how they might need to re-structure their policies. On another note, that employee that read the email before anyone else was probably like “Wow. I’m not getting paid enough for this level of interaction.”

[@MichaelBrown-ho5wc]

I have a problem similar to this with ADT right now. I bought a house almost 5 months ago had them come out and install an alarm system which we paid several thousand dollars for and we’re now paying over $100 a month for them to monitor this thing. Well it has never worked. I keep calling and calling and they want to put me on the phone with some text person which I’ve already done multiple times it’s a tactic. The fire department came out when one of the smoke detectors failed. They were supposed to send a new unit which they never did. These companies are terrible

[@nairbos]

Going through 3 Dyson, 1 Hoover and 1 Shark vacuum over the last 15 years is what made me finally bite the bullet and get something better. Bought a Sebo vacuum last week and while it’s hard to know how long it’ll last for me, it’s heartening to read so many anecdotes of them standing up to their 10 year warranty Still, $1000 was a hard pill to swallow at first for a vacuum

[@rossmanngroup]

Yeah, I did not have it in me to spend that much on a vacuum. It's not that I don't have the money. It's the psychological barrier to spending more than $100 to $150 on a vacuum. My vacuum is ugly, but it is industrial, and it is never going to break or die on me. And if it does, I can buy parts affordably from their vendors.

[@sidvicious332]

Lol let us know how it goes

[@watsisbuttndo829]

A domestic vacuum cleaner should not cost more than $100 bucks. And fridges, freezers and clothes washers have no need for computer chips.

[@pacadet]

Sebo and Numatic Henry are both the way to go.

[@Warp2090]

Hoovers are good if you get an older one. I saw this one house that had a big hoover garage vac mounted on the wall, it was 99% metal too. They don't even sell or make it anymore but you can get it used

[@TheAuthorizedJay]

Mr. Rossmann, I know you probably won't see this comment, but if you do, can you make a video on Marvel using QR codes as the last page in their comics to force people to create a Marvel account in order to view the last page of their comics.

[@DCFORCE57]

Yo, wtf!!!! That's messed up.

[@BarracudaTek]

Wow 😂

[@Exis247]

You don't need a Marvel account if you're a pirate.

[@jorisvergeerTBA]

Aren't those just some cliffhanger or post story page. Like they do post credit scenes?

[@billysgeo]

@@jorisvergeerTBAif that’s the case, then it’s not that bad as it sounds. But they always do small steps first on this kind of BS. SO YEAH, BE MAD!

[@barpatron]

23:55 Louis you are my spirit animal ❤ you articulate your points so well. You speak for all of us who have been screwed over by these corps just so it can pay shareholders 3 more cents.

[@Authoratah]

Shark vacuum so-called 5 year warranty printed on the box is a scam too. When the vacuum breaks down they tell you the 5 year warranty printed on the box only applies to vacuums purchased on their website. The warranty only covers the main motor and nothing else....and for only 1 year.

[@davesaunders7080]

Shark is crap

[@janlaan9602]

Is that in the US? In the UK here, shark has replaced my broken parts for free twice when the roller broke. But I only had 2 years warranty. After that i could buy the roller unit and other parts on their site

[@Authoratah]

@@janlaan9602 Yes, I'm in the US. That was my issue too, my roller broke off too...the roller itself was fine...it broke off a piece of the housing so the whole head unit had to be replaced. Shark told me....the warranty didn't cover it beyond 1 year....but they would sell me the part for 50% off. I ended up paying about US$50 to replace the head unit.

[@avlisk]

A Rossmann rant is always entertaining, enlightening, worthwhile, and I usually do learn something.

[@wertywerrtyson5529]

It’s good to see him back. Last episode was too chill it was like they had made him Tranquil like in the Dragon Age game. Now we are back to screaming and yelling. Heck yeah!

[@christianmiller1723]

Fellow autistic nerd here. I wasn't diagnosed until 3 years ago at age 37. I totally did the same thing with the Asperger's test. I can relate to you so much, and it is very rare for me to find a person I can relate to. I love ya man, you really helped me today.

[@rossmanngroup]

Thank you. Yeah, every day I have to resist going down these rabbit holes. I go down so many rabbit holes of trying to solve problems that I have absolutely no business wasting any time solving, just because I want to solve it. It's so tempting.

[@herbyverstink]

@@rossmanngroup that fuck you talking about?.. we all have a duty to call this shit out..all of it only leads to more and more of it.. one stupid tech company decides they need a scheme to sell blue tooth ear buds.. so they magically run out of room for a headphone jack on their highly popular phone.. 2nd company mocks them, then turns right around and does the same shit.. now its industry standard... and thats despite all the tech tubers lambasting them continuously.. some still do. You are vastly more important than many of those feckless 'techtubers'... autistic or not

[@FiddyBee]

man, i'm not for providing special treatment to influencers and celebrities. BUT when a customer sends you unlisted videos of their defective product, FROM A 2+ MILLION SUBS KZbin CHANNEL, that you can click on and see that their content is very technical in nature and also overlaps with politics and consumer protection. you would think the idiots looking over louis' ticket would maybe try their best to remove all the barriers or pass it on to a supervisor to give him the red carpet treatment to try to appear in as good a light as possible, but no. At least I guess, kudos to Hoover for treating everyone in the same shitty way, no matter how many subs their youtube channel has.

[@ModularKnight]

bold of you to assume that the person answwering the emails gives even a modicum of a fuck

[@rossmanngroup]

If there is anything I have always asked for, it is equal treatment.😅

[@ichigoteguzz]

Like Louis mentioned in the video, management does not give you the tools to actually help people, they give you scripts and policies to politely tell people to fuck off, the frontline rep will often agree with you, but if they say so they'll probably loose their job.

[@thepwrtank18]

It's a shame, they used to have a good repair policy. Called their support and asked for a dust filter on my Hoover Max Extract 60 Pressure Pro (the one included was faulty), and not only did they give me a dust filter, they got me a new house and everything as an apology. I now live in Seattle, Washington

[@lukes9783]

Hey Louis, I truly appreciated and enjoyed this video, it related to me on so many levels firstly that I had cleaned my apartment top to bottom, bleach, scrub free, lime-away and even rubbing the floors with lemon pledge and gettin those nice rows in hahaha. after all that elbow grease im glad to say it is squeaky clean now 😆. I smiled from ear to ear when you said you are a clean freak, my mom raised me that way and I work hard to keep my life comfortable neat and clean as possible :) . Your videos always stir me up and motivate me to not get stepped on or pushed over, not just with corporations/buisness but in life aswell, to stand by my morals and admire my knowledge, time and self worth!! The moment that resonated the most was when you explained your autism symptoms and how it influences your mind. It was such a powerful realization that echoed through my skull. I have very recently (last semester) after hitting my rock bottom, have opened the floodgates to the entire mental health including being hospitalized, acceptance, diagnoses, therapy, a shit ton of meds, and a new perspective on life. It was truly like drinking from a firehose but after lots of patience and dedication I can confidently say that I am feeling vastly better and happier than ever before with steady work towards maintaining my LIFE/school balance, making unforgettable memories and connections, and prioritizing my mental health. Now I write all this as sort of a tangent and I honestly kinda just got zoned into the lore dump and forgot about my main point, but there is a big connection. I have been settling back into my routine nicely, however a massive growing challenge I have been struggling with is my intense burning urge to fall into and getting absorbed into these same rabbit holes exactly like you described. Mine are mostly mega nerdy electronics and technology ones that totally engross me such as dumping, and disassembling and fixing the firmware of a faulty IC that is at the end of support yet mfg doesnt give a damn to fix (hilariously the device was a logic analyzer), or getting caught up for weeks trying to root my Samsung Note 10+ i bought specifically to root, after jumping through so many hoops and bullshit aswell as being inches away from tripping the e fuse and bricking the phone multiple times and looking at dozens of methods and guides leaving with so much unknown and left to speculation, but ofc when I look to reddit for help theres always that smooth brained corpo glazer that says ohhh you should have researched what you bought before, or it is your fault you should have known it was bootlocked AND is the first model to have no exploit into the bootloader to this day AND rollback protected AND is only bootlocked in the US model. Its wild how the only athletics these ppl have done is the crazy mental gymnastics in trying to make me regret and admit my own fault for expecting be able to own my shit Not anymore, not after watching your apple cult video (another great vid btw) I realize how crucial it is to stay true to my values and not let my genuine experiences be twisted. After a bit more back and forth I admitted it was a lost cause and was futile to fight this battle in a jungle against an unknown concealed enemy, having to be so precise and careful just to end up stepping on a god damn land mine 🤣. It pains me to say but it truly does feel that way with these some of these mega corporations, so unfathomably wealthy and powerful, sitting on thrones built off insane greed, exploitation and corruption that they transcend the bounds of any sort of law or regulation, governments, economies, humanity, society, environment, and the planet. While the odds seem utterly impossible, I like to think that people as dedicated and genuine as you are truly the pillars that allow us to join together and rise up face to face with the corpo scum ;) . Anyway, the reason why I decided to comment was to ask for advice in managing my silly urge to get super passionate and hyper fixated on something and most importantly the rabbit shaped hole in my brain 😆. Theres definitely some screws loose I ended up going on like 3 rabbit holes and fought many more in just writing this comment, but then again it was my first time commenting in a few years so i had a lot to say. thx for anyone reading my comment it was genuine and heartfelt and therapeutic to express myself, but also a nice way to yell and complain at the clouds🙃. Im thankful for your videos Louis they brighten my day and your presence is so entertaining and passionate😊!!

[@royferntorp]

In Australia, the retailer usually provides a replacement policy. After a while the retailers dump the manufacturer of problematic items.

[@MTOP67]

That’s because we have the Australian Consumer Law which guarantees right to repair

[@sethreign8103]

Feels like they want you to destroy it so they can deny you the warranty.

[@MTOP67]

Oh definitely, they can claim “consumer damage”

[@ForeverHobbit]

i have a feeling that you haven't commented on logitech's infinite mouse thing because it's so stupid you can't even be bothered anymore lol

[@rossmanngroup]

In my opinion, it's a nothing burger. What they are talking about is having a subscription for their software if you want to continuously get updates over time. They're not talking about the mouse not working if you don't pay for a subscription, They were referring to your ability to access infinite software updates into the future. I have never in over 30 years of using computers ever installed the software that came with a mouse In fact, it was only a few days ago when this story came out that I even knew that mice had software. Anytime I have purchased a mouse, I have ripped it out of the box like AvE opens the box to a blender, thrown it away, plugged it in, and started using it as a mouse. I never realized that mice came with software. Or that they could even have software. If I plug the mouse into the computer and it works, I have no reason to do anything else or look for software or look around the box for any reason. I use Linux with XFCE. I don't even have the drivers for palm rejection on my ThinkPad! You think I'm installing software for an effing mouse? :D

[@Emilstekcor]

I mean a big one lately I've noticed is insurance companies straight up ignoring their own contract. It's kind of insane the audacity of these companies.

[@VinegarPotato]

@@rossmanngroup I have used it but wont again because I can't find (and don't expect to in the future) the software anymore online and didn't save it right when switching computers. I used it once to make an extra button in gaming act as another button to work as L on the keyboard, otherwise it would treat it as a scroll wheel button press which it already has one of. (Reddragon mammoth, i checked the website already btw.)

[@mintybudgie]

​@@rossmanngrouplet's be real, nobody uses the mouse software lmao

[@AthosRac]

@@rossmanngroup Bro, you are not a gamer then....There are features only available in the software.

[@JuniAku]

This is pretty mind blowing. I’ve never had a situation where I used a warranty, but always just assumed you just show the receipt and get the part. It’s the reason I keep my receipts for equipment. Most of us wouldn’t haven’t even bothered with the second email let alone all the extra BS Hoover asked for. And the other company with the certified mail!! Oh hell no - I HATE going to the post office! 😂 Sucks we get treated this way by greed and ignorance. Really love your work! ❤

[@kevinlawson1746]

My wife got one of those $150.00 Shark air cleaners that also has heat . A few months ago it completely died , so we called Shark customer service and after we sent a photo of the cut cord, a few questions later the new cleaner was on order . Literally a few days later the new one arrived, not used or refurbished, but a brand new unit . Tell you I wasn't much of a Shark fan , but I am now. Oh and we didn't have to send off the old one or do anything with it , so now the wife has extra parts and an extra remote for the unit as well.

[@YugiSatan]

I LITERALLY just got into my car from buying a Dirt Devil vacuum at Walmart when this notification popped up. Lmfao Now to sit here and watch this video for 34mins before going to grab food. Thank Louis! MORE DOTA!!!

[@christopherlove6402]

Get a Sebo, made in Germany, great warranty

[@YugiSatan]

@@christopherlove6402 I tend to get things made in either Germany or Japan if able. However, 960w for $59? Couldn't pass it up! Lol

[@rossmanngroup]

Razor with boots, first item, early game, always, always.

[@TheOtherBill]

@@christopherlove6402 After researching I tried to get a Sebo but the nearest dealer was >50 miles away. I could have purchased from Amazon but the dealer price was lower and had a longer warranty .. and I don't trust Amazon. I ended up with a Miele, almost as good, about the same price, and the dealer was only a half hour away.

[@AcornElectron]

Every day a new ‘worst’. Speaks volumes about modern manufacturing practices and repair.

[@mattice9083]

I honestly think it's old videos popping up but nope it's a new one. Smh this government is shit

[@SEEYAIAYE]

I was looking at Vacuums a month ago and every time I looked up Vax/Hoover/Dyson I would read the reviews and move on to another. I eventually settled on a Henry, they're still UK made, they have an On/Off switch and a power light and that's it, don't let the goofy little face fool you they're heavy duty Vacuums and bags are dirt cheap online.

[@Peteandhisdrone]

If it can’t be kicked down the stairs and still work with a smile on its face then it’s not a good vacuum!

[@jmi967]

Rigid vacuums are very much the low end of commercial vacuums. They are definitely better than residential vacuums, but they have inherent flaws in their design that makes sense them annoying to use. A few examples: • The top doesn't stay sealed if you lift the vacuum while it’s running • The motor cooling air comes from the vacuum stream which exposes it to a lot of dust after filter changes or if you accidentally leave the filter off (like if you put it away after using as a wet vac) • The filter is a pop-off style that shakes dust off when you remove it causing it to get behind the filter and in the air vs an unscrewable cap. • The HEPA filter doesn't have a removable prefilter and so gets clogged prematurely

[@Martial-Mat]

Logitech has exactly the same policy over their keyboards. They will send you a new keyboard if their current one fails, but you have to jump through hoops and send them evidence that you destroyed the broken item. For the record, in the UK, my cordless £250 Hoover vacuum developed a battery fault. I called them. They diagnosed it, and within 3 days a new one arrived by mail. The entire process was painless.

[@TheLetsboogiedown]

Corporations wanting us to do their job for them, again. This is the company trying to save money -- they don't want to pay for return shipping, yet they want to make sure the the product has been "destroyed". We are not their employees. They can come pick up the damn product or pay for shipping. I'm not their employee that is supposed to dispose of the return. Better yet, let us order parts or repair your damn products! What a waste!

[@BocchiTheLock]

Korean manufacturers and not honoring a warranty is a time long tradition. Ask anyone with a Hyundai or Kia how well that 10 year warranty works. They’ll use every underhanded method to avoid warranty on their crap products. As for vacuums, I just stick to shop vacs from literally any tool maker for the garage, a cheap bissel for carpet cleaner, and a Miele vacuum for the house. Works great for me

[@wingracer1614]

Don't know anything about their warranty but my mother is taking her Kia in for a recall in the morning. This is the 3rd time she has gotten an immediate emergency do this recall right now or it will burn down to ground sort of recall in the last 5 years.

@@wingracer1614She might be able to invoke Lemon Law at this point. If they balk at taking it back, contact Steve Lehto lemon law lawyer.

[@crisper1614]

Angry man moves from New York to Texas. Yells at vacuum cleaner company.

[@garrisonsan]

Now he just needs to start doing it while wearing a cowboy hat

[@sarahnoda]

❤

[@JuniAku]

*Rightfully correct angry man.

⁠@@JuniAku"Righteous anger" is what you were looking for.

I have my late grandpa's worn, vintage San Antonio Spur's hat to offer Louis if it helps. 😂 I live in a tiny Texas town but don't wear hats.

[@haydenhudson8963]

I know there was another comment about Ridgid being made/owned by TTI, but i think your point about buying "industry" grade vs "consumer" grade is one of the best things I've come out with from your channel. I already kind of do this just out of habit (due to being in automotive and learning what tools work best in my field and figuring out what can be applied to home life), but I would have never thought about applying that logic to something like a vacuum. What's the difference between a consumer vacuum and a shop-vac...? Nothing, with the right attachments! I love it. I love your channel. Fuck these companies. Thank you!

[@PetrBNDKT]

I'm really curious what will happen within 12 o'clock central time. Looking forward to sequel to this and the fight against their policies. Great work, Louis, I appreciate everything what your doing and really like you "KZbin persona", your real YOU! 🙏

[@jivewig]

I just wanted a dust filter for the Hoover Max Extract 60 Pressure Pro and they almost kidnap**d me for it! Absolute joke of a customer service.

[@jivewig]

/s

[@heroslippy6666]

How dare they!

[@4ac112]

Never been this early to an upload before! If you see this, hope you're doing well Louis! (Vacuum problems aside!)

[@WalterKnox]

I have a few Hoover vacuums, and I love them all. They are very well made, preform well, and last forever. They are also easy to work on. The only catch is that the newest one I own is from the early 1980s.

[@accord91ex]

I love your content. You perfectly articulate exactly how I feel about 90% of the shit I deal with daily. Please keep fighting the good fight!

[@Tesserex]

This reminds me of a recent recall issue with the Yoto Mini player, a kids audio device. They had a safety issue where it could overheat and put it at risk of fire, and their fix wasn't to recall the defective unit, it was to send out a replacement charging cord that would prevent the issue by limiting power draw or something like that. This floored me, because for one, it's a basic USB-C charging cord. Anyone with multiple tech products lying around has piles of charging cables and will regularly interchange them (even if you maybe shouldn't). If the unit could catch fire from using the wrong usb charging cable, then the fault is in the unit, not the cable. Secondly, they required proof that we had destroyed the old cable before they could send a new one, to prove that you can't accidentally use the unsafe one. Well we lost our original cable, but we do have a dozen more just like it. So I can't claim the safety recall on this product. I guess we just can't use it anymore and are SOL? People on their forums and subreddit defended the company saying that it would cost them too much to replace the whole unit and might run them out of business, and then no one gets to use the product, so it's fine if they half ass a safety solution. But at the very least why can't they send a new cord if I just say I lost the old one?

[@scroungasworkshop4663]

Now that was a funny video especially at 24.00 when you went off. It’s people like you that get things fixed. So many companies these days are trading on the name while running it into the ground and once people wake up to this and stop buying the product it’s simply closed down and becomes a tax write off for them.

[@ChristianvonDelius]

Good rant; so sick of passing the buck, straight to the landfill, unintelligent 'customer service' and corporate shenanigans. Friend of this commenter now speaking: I've proudly run a repair service since 1978, earned the right to represent every major vacuum manufacturer who sells in the USA. The first time we were ordered to cut the cord on a unit needing minor repair, toss the unit into our dumpster and give the customer a whole new unit I was furious. If the company wanted to replace a three hundred fifty dollar unit rather than pay us $10.00 and reimburse for a 50 cent part, that was their business. But to deprive a poor family of the chance to get a workable unit for a few bucks rather than buy new, was despicable. No wonder our landfills are filled with workable devices!

[@chinkasuyaro8983]

Attempted helpful comment: 'You know, Louis, it hurts less if you lubricate beforehand.'

[@krakensquatch]

Edit: I got too excited with the commas, enjoy run-on support sentence: Forgot to add, I have been an independent auto repair shop worker for years, even my dumbass bosses weren’t aware that right to repair is so important, I explained it to them and made sure to have printed out Right to Repair Flags posted everywhere in the shop, and preached to every customer, keep up the good fight, if you ever start a class against any company, sign me up! Keep at it man, I know it drives you nuts but you are the most important guy on KZbin provided the most real-life value to everyone here. Also, I have the exact same shop vac, I love that thing, if it’s the same as mine (looks like it and was $89), it came with several useful attachments, and if you take the motor off the top, and turn it around it is designed to be and comes with a leaf blower attachment, 2 in 1 amazing! 10/10

[@attilazimler1614]

Thanks Louis for investing the time on pushing back on these shits. Really appreciate it.

[@discordantduck1808]

I left KZbin on x1.5 and thought for a moment you took the meth thing a bit too seriously

[@robertlawrence9000]

0.75 is closer to normal speed for this 😂

[@GlowBerryPumpkin]

😂

[@MrMarbles]

I like Louis unhinged, screaming at the camera.

He's not unhinged, he's on the edge of his seat, mad as hell, and not gonna to take this anymore. He didn't even have to open a window.

[@Micha-Hil]

Why is the Breaking Bad brand real 😭😭😭

[@emmettturner9452]

Huh?

[@TwistedD85]

Hoover, at least the name, is over a 100 years old. Crock Pot isn't the "This Is Us" brand.

[@stevenford4719]

I was Having A Bad Day Due To Suffering From Functional Neurological Disorder . Then I saw you Going through what you are with Hoover & the Email of you tearing them a new one really cheered me up. Not because you are having a problem but because you wouldn’t accept their crap on principle plus you reply email had me in stiches. Good On You Louis Don’t Take That Crap..They Should Honour their warranty !!!!!!!!!!

[@swerges]

You are my hero Louis...and I'm grateful to KZbin for being able to slow down your speech to 0,85, if not I wouldn't be able to follow your train of thoughts ...as a non native English speaker. Thanks for your good work 🙂

[@joncitizen8060]

Damn, my company “black list“ is getting LARGE. I gotta stop watching Louis......naah! I'd rather be informed. Rest In Pieces Hoover!

[@justinsayin3979]

Your comment is problematic for its racist undertones.

[@runed0s86]

Now do the Logitech subscription mouse!

[@TheAtb85]

Omg yes. When i saw the news i though 101% it was a parody

[@ObviousRises]

Louise I dont' actually have an argument against you and I didn't even watch the video. But I got here late and wanted to feel included. I am mad at you. Or I am happy at you. I don't know. Great video!

[@garrisonsan]

Good company around these parts

[@theshuckle3209]

I purchased an electric recliner meant for nursing, and the one I received came with some rust underneath and two left arms - minor assembly was required. The company told me to use sharpie to draw an X on all pieces, draw VOID on the manual, take pictures of all, and then throw out the old chair before they would replace it. I am not throwing out a $2000 electric chair that they messed up the parts on. One piece of black fabric marking chalk later, I have a working chair and a chair without arms.

[@lordofPockets]

i have never feel more call of on my BS of how to deal with companies and warranties like in this video, thanks for the show out, really put the hammer on the nail of the "Solving the wrong problem"

[@4bSix86f61]

Remember when hoover gave people "free" plane tickets for each vacuum purchase?

[@thediydentalchairguy7269]

Loving the meth with extra lighter fluid energy 😊

[@jdrissel]

I had a Hoover carpet cleaner. It was all but impossible to clean well enough that it did not stink. It worked well, but there were some passages that I could not get clean. Because of this and having 4 cats and 2 dogs, I bought a commercial machine, a Bissell Big Green. It is much easier to clean out and holds a lot more cleaning fluid than the Hoover did. I would recommend it if you have a landing where you can put the machine (the hose will not reach all the way up a normal staircase.

[@Nrustica]

Dude, new subscriber here, you're fabulous. You described the slow warranty process that exists everywhere on consumer appliances. You are not over reacting, this is a violation of basic law.

[@adksherm]

Thank you for everything that you do Louis. Things are effed these days. We can’t just go along with the premise of a holes.

[@chasesmay7237]

My mom just bought a new carpet scrubber the other day, I don’t think people realize how many of these cheap plastic things any family with pets will go through in a decade. I think this is the 3rd or 4th ($100-$175) bissel or Hoover, and each one has felt less and less durable out of the box. Idk, I appreciate this section, it’s certainly not fancy but I think it likely applies to a lot more people than we realize. Spending $400-$500 for the next tier of product is just too much for the average family to afford, and these companies realize this

[@DuskyDoggoBARK]

Thank god he’s not in benzo mode rn, this is just the energy I needed this Friday afternoon ❤️ Your comment on solving the wrong problems is totally right, it drives me nuts when devices I own break and I opt to repair them myself due to the PITA it is to fucking claim warranty lmao

[@wings8005]

Another awful company that I dealt with years ago was the people who made the Magic Bullet blenders. The blender uses a soft rubber part that engages the rotor and wears out quickly under normal use. I contacted them to BUY (not warranty claim) a new replacement part and they made me jump through hoops (take pictures of the blender here, there, everywhere, and proof of purchase) just for the privilege of able to pay for a new part. Since then, I have bought blades from yard sales, 3rd party etc. Never wanted to deal with them again.

[@Gravage]

I have that exact carpet cleaner. We've only used it once. Thanks for giving me something to look forward to, Louis.

[@m.newman7722]

Bravo Louis, great video. One of many companies and businesses that scam the public on an ongoing basis. I am sure there are millions of similar stories at this time, of similar lunicies. It would appear that some of the more agregise companies and businesses have a great need to be made an example of, and brought to the publics attention. A truly budding Ralph Nader with oratorical abilities that match the intellect.

[@AndreasLovely]

I was just thinking, you're probably the best consumer advocate we have right now. And I mean internationally. Keep up the good work man.

[@camandamob]

Louis keep up the good work! Insanity is your superpower. I'm here for it and I have been for years. No matter what you're pissed about it's hella entertaining. Don't f with Louis he will destroy you in under 35 mins!

[@rata536]

On the subject of warranty calling (your method and GN's Steve), it's good that we get to see both methods in action. As a fun mention, GN had its one non-undercover warranty that turned out into a massive piece of work when he got screwed by NewEgg's RMA process. So maybe it's true that we don't need any undercover acts, but out of caution it is good to have that. LTT does the same from time to time to test OEMs and SIs.

[@pauli311]

I missed this episode and am now following up per your newest video on 11/24/24. Thanks for keeping us aware!

[@jacotheron360]

Going for industrial grade equipment is the best choice available. Recently my mother needed a new ultrasonic nebulizer (medical device) after the old one from 25+ years ago broke (not feasible to repair). She looked into the consumer and industrial versions, and decided to go with an industrial one. Bought it brand new, very recent model. When we opened it, we found a bag with spare parts (fuses and a spare ultrasonic speaker), and in the instruction manual a full circuit diagram (showing values of all the components) and instructions on replacing the speaker (along with calibration details and specifications). Clearly the product is designed to outlast the original speaker and is user repairable. Also it does not come with an app (control is with a couple of turn knobs and a switch).

[@matthewjbauer1990]

My parents still have my grandparents' commercial grade Simplicity bagged vacuum. That thing has enough suction to move on its own. Louis uses a Ridgid, which is a shop vac, a hard floor cleaner made primarily for picking up dust and shop debris. I've used similar before, and they will last a lifetime if maintained. That said, they do not work all that well on medium to high pile carpet. And, they could scratch your wooden floors.

[@ayylien]

I recently got a recall notice on bisell steam shot and reading the recall remedy instructions, they expect you to cut the cord and remove the label take a picture and send it to them for either A: 60$ credit for a new bisell product or B: $40 dollars cash back. The steamer costs ~80$, at that point why would I want to get rid of it and take a loss. I was disappointed there was no parts fix or repair option.

[@Shotsmoky]

I truly appreciate the effort Louis puts in to try and protect the consumer from these despicable companies.

[@shadycnetwork]

The thing you went through with the fitness company is crazy. Sirius XM is similar. You can sign up online in 2 seconds but if you want to cancel you have to call them sit on hold for an hour and talk to someone before you get to cancel. I agree with you brother if I can sign up online I should be able to cancel online. As someone who also has autism you are becoming my hero.

[@nickex9369]

Why am I laughing so hard when you're raging? I just love it man, I frickin love it. I've been chasing Aliexpress for a 400$ refund for more than 30 days now. The package never arrived and the sellet admitted that the Customs in an another country will (if not already) destroy the product 😂 It pisses me off, I see you pissed off, I laugh, I then become more pissed off. You trigger my bad side dude, I love you.