Tesla LOCKS customer's battery to 66% capacity after unrelated service.

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[@robinarora8137]

For some reason Louis always have stories about the best companies in the world… Tesla has changed the world for better, I am sure they are not perfect and sometimes mess up, just like any other company…

[@rossmanngroup]

This is what cope looks like. Take a screenshot.

[@AtomicDude]

Elon’s based, but his actions against right to repair are not.

[@robinarora8137]

@@rossmanngroup lol … you do have a fan following and I don’t want to be bullied by them on internet but that reflects more on them

[@ibghxr]

So what's your point Robin? It's not like he's gonna go after the small business in the corner of the street. These videos are important, it provides transparency. Transparency that these big companies don't have and never will; I like Tesla's products and maybe even the company in general but things like this are disappointing

[@brendontaylor7545]

@@robinarora8137 It's not so much that. Tesla just isn't a good company, like most companies. It is foolish to hold most of them in anything more than a neutral light, if that. Please take a moment to look up some of their more controversial actions, and hopefully you'll see just how bad Tesla and other companies are... unless you agree with their actions, in which case, I don't know what to say.

[@carillonboutique]

if they really installed a larger battery on that car, and software locked it to have the same charge of the smaller battery, they gave that guy a heavier car, that will consume more electricity and therefore a shorter range that he would have had with the smaller battery

[@samuelmatheson9655]

thats funny, gotta burn battery to haul battery, but will the ware be averaged across the cells thug giving it a longer service life?

[@tosgem]

Wow, shows they sincerely care about the environment

[@ThatGoat]

@@samuelmatheson9655 depends on how the software is made. It could even out wear and shorten cycle amplitude thus increasing service life BUT if you use it a lot, you'll cycle it more... overall... you just get shorter range...

[@ultrastoat3298]

Weight does not affect range all that much at all. Aerodynamic drag is by far the largest enemy of range.

[@frugalprepper]

That's a good point!

[@Yulrag]

Software locks should be forbidden. You paid for the hardware, you own it, and you have full power of the said hardware. No gaming around it.

[@perwestermark8920]

No reason to forbid software locks. The seller must *always* be allowed to decide what they are selling. In many situations, hardware is sold subsidised and part of the income is for license fees for use of features. But a software lock shouldn't be allowed to later remove a function a company has sold or by mistake given.

[@Jadebones]

Especially when the owner is LEGALLY LIABLE for anything that happens regarding the vehicle.

[@matches7116]

sure you can say software locks should be forbidden but if that was the case tesla would be forced to sell the car for a higher price to recoup the cost. personally if I can save 4 or 5k on a car with less range with the option of buying that upgrade later id rather do that and have the car instead of being forced to pay that extra 4-5k.

[@ryuranzou]

I really wouldn't be surprised if the purchase of the car is for a license to use the vehicle instead of owning the vehicle to get around it.

[@darkworlddenizen]

@@matches7116 I'd rather just bypass all that shit and just use the hardware I paid for instead of playing fuck boy games.

[@jonminer9891]

Their future is, "You will own nothing, and you will be happy." Nice to watch you again, Louis. Thanks for sharing! Stay healthy!

[@solohan3193]

Neocapitalism are destroying itself... We need a change back to old liberalism...

[@TheAnimeist]

Yup. For everyone's good of course.

[@williamnichols6253]

Stay healthy, but get angry! Grrrr!! The world needs you!

[@hhiippiittyy]

Well, they're half right. Let's hope it's the right half, but that int their intent.

[@noalear]

I was a huge Tesla fan until recently. All of the shit they're trying to pull has taken me from "the next car Im buying is Tesla, hands down" and put me in "I'll never own a Tesla, ever." They went from a game changing company to the same old shit, but possibly slightly worse incredibly quickly. The fact that the software "upgrades" you purchase don't transfer from owner to owner makes it a financially awful choice straight out of the gate. You'd have to stick with the shittiest versions of their cars for it to not affect you.

[@Unethical.Dodgson]

They were a game changing company... back when the Tesla Roadster was being made. BEFORE Musk showed up. They stopped being game changing since then. And everyone else seems to have better EVs by now.

[@nodak81]

If your comment is true, you're a rarity. Most Tesla fanboys act like the company can do no wrong. They would wait in line for an opportunity to blow Elon, and hand him wads of cash while their mouth is full.

[@practicalguy973]

Too bad, Tesla could be great. Instead I see people driving them and always think something will screw them in the time they own that car.

[@javianbrown8627]

@@practicalguy973 a ton of them probably just buy a new car when something goes wrong. I know many consumers like that when it comes to other products like phones and Computers so I don't doubt they exist in the car community

[@practicalguy973]

@@javianbrown8627 What about all the old used Telsa's. Those are on the road and someone bought the car and will have to deal with unique Tesla issues.

[@othergary]

Please deposit 5 dollars for the next 3 minutes of headlights.

[@rossmanngroup]

Don't joke about that

[@jeice13]

Just wait till you crash and the airbag asks for your credit card

[@rossmanngroup]

@@jeice13 DON'T JOKE ABOUT THAT!

[@efffegrhhdhddd2695]

@@jeice13 and the crash was caused by not being able to steer because you didn't pay for steering

[@russellmania5349]

@@jeice13 lets try not to give them any ideas.

[@thom1218]

Their business model is basically: you pay for hardware and materials, and we reserve the right to, at any point, add or subtract range, acceleration, driving performance and characteristics, and features, not just at the whim of a company-wide consensus, but at the whim of any one of our random disgruntled employees... yeah, no thanks - I'll take a hard pass on that one.

[@allenfunstuff]

Do you remember telephone modems the phone company was fussing about needing all the copper wire for all those phone modems how much of that copper wire for phones and phone modems do they need today they were a pain in the butt at one time and technology replaced it all Tesla automobiles may become a thing of the past over the next few years because somebody will come up and do the job right and take care of customers.

[@nobody8717]

Lease the hardware, AND lease the loicense to drive it. Separately. It's progress!

[@kurtjustiniani1354]

@@nobody8717 Exactly! This Corporate America and we really want to alleviate you, the people, the hassles of owning anything in the future. We can assure you that we're doing everything we can so that you will feel good even if everything is for rent 🤑. Of course we already bought your government so they'll do nothing about it, they already forget the warranty law in the first place 😁👍.

[@KZ-ko4vm]

This is why I will not buy Tesla or any other "connected" car. DMCA is messed up. Why there is no revolution in US I don't know. Seems land of freedom becoming land of total control.

[@n47m4n11]

This is not true.

[@alexanderrogge]

We need to enforce military-style contracts that prohibit alterations after the sale of the product. No over-the-air updates that get installed arbitrarily, no annual payment requirements for Software As A Service, and any method of disabling the product remotely must be stripped prior to installation.

[@dhudd3]

That and the ability to decide when updating what will be installed or removed like the old days

[@blackgold754]

I agree with you both here. Especially now that Tesla has decreased range for model y long range after owners complained that the vehicle did not travel the distance range. We really need to have always where ev buyers actually own their car and get to keep the best software features that comes with it.

[@Hey_Jamie]

Lol good luck with that

[@FirelordJade]

I like to think of this more from a repair situation. If you buy a laptop, then pay to get the screen fixed, and the shop decides to put a password on a third of the SSD. We have a word for that it's ransomware. This man should sue.

[@TheCod3r]

Touching on the RAM point, I sold someone a HDMI IC a few weeks ago and accidently sent a pack of 5 (I also sell them in packs of 5). Rather than take them back, I told him to keep the extras because it's MY SCREWUP. As a business owner it's our duty to do right by our customer, and one of the right things to do is to make sure they're not screwed over even if it means the customer gets a freebie

[@InfernosReaper]

That's just part of the cost of doing business. The worst part is that in the case of this Tesla, they likely didn't *accidentally* give someone too big of a battery. The fact that they have a *software* "solution" to gimp these batteries means that this is probably something that has happened before to other people.

[@ccc822007]

if you know what your doing you can write that off as a loss. Itemize and deduct your losses over a year. A good business owner never loses money even if its on tools.

[@matthewellisor5835]

I had a situation where my guy sent two of the item instead of one. I ended up answering when they called and, likewise, said "my bad, keep it" but waddaya know, they shipped it back anyway. Now their orders include the "friends and family discount" as a line item. Got a nice Christmas card from their family too.

[@Michael-sb8jf]

Reminds me of the time I bought tire warranty/replacement/insurance. Aka essentially bought 5 tires. Well I damaged a tire and went to get it repaired. Found out it was too damaged. Long story short tire I needed wasn't in-stock and would take a few days to get in. They gave me a new tire next tier up. They didn't have to do that and I would have been more than ok waiting e because I had another car but this tire company/garage essentially got a costumer for life because they went out of their way to make me whole.

[@rogerdodger1790]

Now you've gained his trust just continually overcharge him for the next 30 years to recuperate your costs.

[@Isaiah094]

We need laws against software lockouts and forced updates. I’d never want to buy an EV knowing that some entity has full control over my vehicle years after purchase. It’s scary enough that your car could be shut off at anytime, assuming you were in trouble w/ the law

[@Pawer8]

That will make cars more expensive. We need laws to regulate how it is made and ensure there is always a reasonable purchase option

[@simpleserpent1337]

​@@BizznessBox exactly lmao. i really dont get why is some people`s head only EVs associated with anticonsumer practices. like it never happens with ICE cars lol. And also just get a dumbed down EV and you fine. No corporation will be able to wirelessly hack into your electric golf cart and seize battery usage or whatever.

[@Isaiah094]

@@BizznessBox I feel you but at that point I’m just not gonna buy a newer ICE car. Anything with the electrical technical capability to be shut off or fucked over by someone external is a no go from me. I’ll take a ‘98 blazer over a new Tesla.

[@Vampr1c]

They can legally do it due to EULAs, and they should be able to update their software and so on, because imagine if you bought a laptop with windows 10 on it, and you could disregard the user agreement that says that you cannot distribute it? In this case the EULA says that you can't use the heated seats until you pay extra, and you agreed. It should be legal, but people use it poorly. It's not a matter of law, but a matter of corruption and principle.

[@louiscypher4186]

@@Pawer8 The cost of putting in the battery remains the same whether they active the full capacity of it or not. It's the opposite way around, by disabling range via software It enables the company to artificially create new pricing points for the vehicle without spending money on physical upgrades. This is no different then cutting off the fuel pump if the fuel tank drops below 40% and then demanding you pay them more money to "unlock" your tanks full capacity. These lockouts do not save money for customers. They create new revenue streams for the company. If you support this modelling as a consumer your insane.

[@rey_nemaattori]

This whole 'as a service' concept is basically just a form of eternal way of eternal indenture: As long as you keep being productive, you can make use of goods and services. It's only a matter of time before additional requirements or demands are made...

[@TheMikeD428]

Louis, welcome to Texas! It’s great to have you here! Agreed, it’s petty and wasteful that Tesla had a policy to software lock a larger battery years after that they had mistakenly installed it. They did not take into account the negative social media impact and wasted customer service hours. As a business owner, to me, it makes much more sense to leave it alone, chalk it up as an “oopsie,” keep the customer happy and move on - especially because they are a paying customer! The cost of the “oopsie” happened two years ago, the cost was already incurred two fiscal years ago, and Tesla gained nothing today by software locking the battery. Tesla arguably incurred more costs today by reopening a can of worms and virtuously “fixing” their mistake. From a business perspective, I’m trying to understand why Tesla would fight a customer over this issue. I’ve always been a fan of their cars, especially the Model S, but it’s incidents like these that have pushed me away from purchasing a Tesla.

[@_Diggler]

With Tesla, it’s NEVER your car. It’s like a new kind of lease. Imagine speed restrictions because of missed maintenance. Getting locked out of the car entirely because of a missed payment. Yup. That’s our future.

[@ryans.8814]

Before they would repo a car. Now if their system messes up they have the authority to brick your car until they think you're square with them... I wonder if they need court approval to do this like a repo? Modern cars that connect to servers should have mandatory failsafe offline functions

[@noname-oe9jy]

Wait until the government implements laws that allows them to say you've used too much electricity at your house or ate too much beef for the month and makes tesla shut off your car for the next 7 days or whatever they decide to "lower your carbon footprint". This is where this is going.

[@cyberninjazero5659]

"You will own nothing and be happy"

[@ThexXxXxOLOxXxXx]

@@cyberninjazero5659 Yessssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

[@Grayfox988]

@@ryans.8814 I suppose the future of repo is your car suddenly just driving off on its own.

[@wallywest2360]

The problem for me isn't that they "fixed" the mistake years later, it's that they have the ability to reach out and nerf your car whenever they feel like it, turning off features that you paid for. In this case we're talking about the third owner of the car, he didn't even own it when the "mistake" happened. This was literally an attempt at highway robbery. They cut 80 miles of range, and then offer to restore it for $4500. That's a ransom-ware scam. In any other context it would be illegal. I've driven a Tesla, I think they're pretty cool, but because of shenanigans like this I would NEVER own one. The newest car I currently own is a 2008, and when I see the stuff happening in the industry now, and this microtransaction trend, I doubt I'll ever own anything newer than that. I'd rather buy a classic car where the only electronic component is the radio then deal with all this nonsense.

[@alexforce9]

But they didnt shut down a feature he had payed for. Thats the thing - They have the right to shut it down exactly coz he didnt pay for it. There is no breach of contract here.

[@why6212]

Easy fix: disconnect the wireless antenna

[@erikw792]

@@alexforce9 They should have notified him before making a change. If you take your car to a mechanic (in the US) for an oil change, they legally cannot perform any other repairs until you approve it. Tesla could have told the customer you won't be eligible for software updates until this issue is resolved. At least it would be the customer's choice at that point.

[@alexforce9]

@@erikw792 Fair point. A decent custom service is never a bad thing. They are in their right, but there are nice and not so nice ways of in forcing your rights.

[@wallywest2360]

@@alexforce9 Sure they did. He bought the car on the used market, AS IS. Regardless of how that battery got in there he purchased it. What Tesla did, IMO, was theft. They have no right to remove features from his car without his consent. The line is a bit more blurry if we were talking about the original owner who purchased the car from Tesla, they at least signed a sales agreement with Tesla. This guy never had any agreement with Tesla.

[@kenastl]

Good points. It's getting harder to just purchase something and own it and have control over it. We need a clear delineation between buying and leasing.

[@williamnichols6253]

I knew this would happen if you moved out of New York City. You're just not angry enough anymore. Your genuine umbrage was your superpower. This video is great, very informative, I'm better off for having watched it. But I would prefer if it made me slam my Budweiser down on the table and say, "hell yeah, screw their software locks!" ... You used to have a vibe something between an activist and a pro wrestler, and now you have the vibe of an NPR newscaster. Get angry Bruce Banner! We need the green guy!!

[@williamnichols6253]

Maybe what you need is a nemesis. You did your best work when Cuomo was at large. We need another one if those.

[@rogerhupp3115]

I was heavily leaning toward a Tesla for my local commuter car. After hearing this story, not a chance in hell. Several times I’ve accidentally gave a customer more than what they’ve paid for and never once have I held anything hostage. Which was basically what they were doing.

[@bhume7535]

There is a story like this every day from new cars and phones and shit. Just buy an old piece of shit car with decent gas mileage. Worst case scenario you sell it for scrap and get another. Its what I do.

[@MrYuck-ec5do]

I'm not ever buying a car with an online subscription service. I think you're stupid if you participate in this nonsense, but you know what they say about opinions.

[@ogzombieblunt4626]

Wow 1 anecdote changed your mind? Not very strong minded

[@kain0m]

@@ogzombieblunt4626 which isn't a bad thing. The ability to change one's own mind after learning new facts is a great property, not a weakness. Only the foolish stay "committed", no matter what.

[@ogzombieblunt4626]

@@kain0m An anecdote is not a logitudinal study my dude

[@samheasmanwhite]

Someone needs to develop a 3rd-party control computer to completely seize control of all functionality. That or just start putting them through their walls.

[@MultiTelan]

Same with Apple or literally any other company who uses software locks to stop a user from doing what they want to with paid hardware.

[@rkan2]

Wk057 (the author) can do it all for pre ap3.0 cars.

[@GeorgeVCohea-dw7ou]

Tesla needs to quickly learn that the aftermarket is almost everything in the automotive world or just give it up already. Once the big players start cutting into market share, Tesla will simply become another badge. People are not going to tolerate unavailable parts and services. Used cars are almost more important to dealerships than new cars, and they are not going to want to buy, trade for or sell a vehicle that their parts department cannot fully service or get parts for. There is no; oh, the seat warmer doesn't function, the battery is only 64% at best or Tesla won't do this, that and the other on the car, when a sales rep takes a client on their test drive.

[@Ritefita]

actually, engine control is not so difficult. basicly, it is rc car with media center. but... do theese a-holes already use anti-repair chips on motors? if not, they will(

[@DakovP]

There are people that jailbreak teslas and do everything you want.

[@manolisgledsodakis873]

I'm retired but when I was doing repairs I took great delight in giving customers a free upgrade wherever practical.

[@jimhunt1592]

I thought I'd share a story from the early '80s. I had just graduated high school and was working as a TV/stereo repairman to pay my college tuition. Most consumer electronics were just switching from tubes to solid state which meant there was a lot more things that could be repaired more cheaply than replaced. Like you mentioned, we often repaired the problem as a way of making the estimate. A new guy bought into the shop and started changing our repair prices by charging more for identical work on more expensive models. For example, we charged $30 in labor and $5 in parts for replacing the bypass diode that blew during the surge from a lightning strike. On a larger, more expensive model he claim the same repair now took an hour (increasing the labor charge to $75) and charge $15 for the same diode that we paid $1 for. Occasionally a person would say, no I'm not paying that much, I'll just come by and pick it back up. For some reason this pissed him off, and he would go back in and do several hundred dollars worth of damage to the set before they could pick it up. This seems to be the f'd up attitude that drives decisions behind those like this Tesla tech made.

[@bensoncheung2801]

And he was within his rights to do that?

[@jimhunt1592]

@@bensoncheung2801 I'm not sure if it is legal, but it surely isn't ethical. After the little shitgoblin started rewriting the paperwork on my repairs and forging my name on them, I quit. The shop closed within 6 months. I assume people got wind of what he was doing. And there were other shops close enough to soak up all our business.

[@bensoncheung2801]

@@jimhunt1592 Nobody was ever able to confront the guy?

[@bedast]

If this frustrates you, look at what zero motorcycles is doing with brand new bikes. In this Tesla case, the car originally came with a 60 battery and got a 90 replacement. Maybe the original owner should have been limited to 60 at service. Who knows. Who cares. Zero, on the other hand, sells a bike with a software limited battery where you pay something like $2500 to unlock additional capacity, and there’s other fees associated with bike performance and charge speed. All the hardware is there. Gotta pay a software license on an already expensive bike to unlock everything. I’ve been looking forward to going electric. But as more and more manufacturers do this shit, I’m shying away from it. I’d rather spew toxic fumes than have software locks for hardware that has already been manufactured and installed that require more fees or subscriptions to access. I own my polluter car and my polluter bike. Im not going to trade that for electrification. I used to want a zero motorcycle. I don’t anymore. Fuck them.

[@thomas735]

Electric motorcycles are a sin, no shifting, no vibration, no noise. What’s the point?

[@watsisbuttndo829]

Completely agree, I like the idea of a silent, smooth, powerful allegedly low maint vehicle, but as the car i drive right now is 16 years old and has happily allowed me to carry out all maintenance in my backyard, its going to be ICE vehicles for me for the foreseeable future.

[@Micromation]

Just wait until Russians get their hands on it - Eastern Europeans wholly reject service and subscription models. Where do you think all the hacks for John Deere come from 😂

[@theotherohlourdespadua1131]

@@watsisbuttndo829 I mean there was one EV that is maintenance free, it's called the Baker Electric, built before and after WW1...

[@bedast]

@@thomas735 Some people just enjoy the ride. The feeling of flying while still tethered to the ground. The rest is just dressing.

[@technewb8241]

Imagine this from an ICE standpoint. I buy an LS-swapped car. And when I take it in for an oil change, the tech comes up to me and goes: 'so we swapped your car back to a 4 cylinder. It'll be $4,500 if you want us to put your LS back in, and we modified your engine bay so you can't swap it back yourself" That is theft and extortion, plain and simple.

[@undefinedxx55]

😂

[@asiena]

This is one of reasons I opt for 70s/low80s rides - almost entirely mechanical and easy to fix/repair and look far nicer than modern vehicles.

[@markc2643]

The idea of having to pay extra to unlock an upgrade that is already there has been going on forever. 15A & 20A outlets internally are identical in some brands with the only difference being the slots in the outer plastic, yet the 20A costs almost double what the 15A costs. 50 years ago B&L StereoZoom microscopes came in 2X, 2.5X, & 4X with the internal mechanisms identical, and limited in motion by the end-stops in the knob. They later even sabotaged the ability to bypass the knob stops by cutting several teeth off one of the gears to prevent the zoom mechanism from traveling past the lowered zoom factor.

[@Darek_B52]

Stuff like this is why property is going a bad way. Digital and electronic based stuff is literally, "You will own nothing"

[@markrayes2973]

yup...why im also pissed with Microsoft and doing this crap with all their programs, you can't even own a copy of Microsoft office...your only option is a monthly or a yearly subscription which is absolutely ridiculous especially if you got kids and you want to prepare them for middle school...but Microsoft shot themselves in the foot because now you can basically do everything on Google google doc - Microsoft word Google spreadsheets- Micro Excel Google Slide - PowerPoint etc etc

[@jub8891]

yup.. the trick is making you think its yours when you buy it

[@teslastellar]

But you can own "land" in the metaverse. You can't pay with meta-money though. Only real money is accepted by our owners.

[@thetechfromheaven]

This is why I crack software 🏴‍☠️

[@davidchang2015]

I think stuff like this is what is gonna lead people to be tech averse. I've already changed my mind on wanting a Tesla model 3.

[@BenHeckHacks]

Make no mistake. The end goal is "cars as service" It's no longer if. It's when.

[@exalented]

This is so true.

[@BillAnt]

Luckily there will always be some alternative EV company which will offer internet free cars, where you don't have to worry about OTA's and software locks. Apple does the same sh*t, luckily there are plenty of Android brands which have no such lock-downs. Vote with your wallets folks!

[@wun1gee]

@@BillAnt Internet-free cars? I haven't seen a car in the last 15 years that didn't come with satellite radio, which is just another network connection. The only way you're going to get an "internet-free" vehicle is to buy something that was built before 2000...

[@BillAnt]

​@@wun1gee - Satellite radio only communicates one way, it receives a signal but doesn't transmit. My 2021 Hyundai Elantra has no internet connection. There will always be cars which don't have it or it's not activated.

[@wun1gee]

@@BillAnt Considering the vast majority of stellite radio systems will let you sign up for the service from the radio unit itself, they a absolutely do transmit. When I installed the UConnect out of a Town & Country in my Wrangler SiriusXM was able to tell it wasn't in a T&C anymore but was in a Wrangler because it was sending data.

[@stevenmiller279]

It's going to be great when these things require a login and then send a safety rating score for your driving to your insurance company automatically

[@RackaApps]

I believe there was a story a while back that when you opt to use Tesla's insurance they monitor your driving and give it a score

[@youtert]

To proceed to hospital please drink verification can

[@Roxor128]

Software locks need to be made flat-out illegal across the board. Super-illegal. As in "mandatory ten years in prison for all management at the company" illegal. Oh, and while we're at it, let's also ban the use of encrypted firmware and signed code. Both of those serve only the purpose of controlling the product after it leaves the factory.

[@DurzoBlunts]

One step closer to: "I'm sorry I can't do that Dave."

[@rumblehat4357]

Dave: "Let me into the car, I need to go to work!" Tesla: "I'm sorry, Dave. I can't do that, Dave!" Dave Starts taking a screwdriver to the door lock. "What are you doing, Dave?"

[@Ruffi0]

Well. That just cements me NEVER getting a Tesla

[@SamBao]

problem is Tesla is setting this for other car companies to follow, just like how Apple influence other phone manufacturers

[@Zellonous]

The ai already cemented that for me.

[@rosenguyen94]

No worries other big car companies are going EV with good prices. One of them allows customers to work with local businesses in car service

[@KAG1776]

You see the guy joe rogan had on his show the other day who took the telsa engine out and put a v8 in? Pretty intresting show

[@BOT_0x76DE45AB]

Well that just cements me never buying an EV from any vendor

[@daviddipasquale5479]

I like to make two points. When I did TV repair in the late 90s and 2000s there were some televisions that had features in them that were not accessible without the proper remote. The very expensive remote control allowed for features to be accessed. Now regarding that extra 300 lb lithium, it's still there so the longevity of that pack would be greater since you're not pulling from it in the maximum way. Glad they corrected it given that it was their error, and making one pack is ultimately more efficient than making multiple packs.

[@Doushibag]

Even if it was a mistake, the fact they can do this in the first place is pretty damning and this sort of stuff is why if I had the money and despite the desire to have a nice Tesla car, I'd be afraid to buy one, because they have too much software control over the vehicle.

[@HappyBeezerStudios]

My biggest issue with this is, that the 2nd or 3rd owner probably bought it as a 90 and paid for a 90 only for Tesla later reducing it. To put it into computer perspectives, as most people here would be more accustomed with that: Imagine someone buys a laptop with a 2TB SSD, has it in for repair and the manufacturer gives them a 3TB SSD instead. They sell the laptop later on, then you buy that laptop from that 2nd owner. You buy a laptop with a 3TB drive. You pay for it as a 3 TB machine. Then you have some different issue with it, bring it in for repair and the manufacturer locks it in software back to 2 TB and want's to sell you the extra TB despite the 3TB drive still being in the machine.

[@DrSamIAm]

Exactly what I thought. If there was anyway the second buyer could read or believe it was a 90 battery then it is criminal to lock it now

[@arthurduncan5838]

That’s what I was thinking as well. I was like, well shit, that sounds like something I’d do (3rd owner) get the whammy!

[@gdutfulkbhh7537]

I’ve avoided this problem by deciding never to buy a Tesla. Please keep on informing us as to which companies don’t deserve our business.

[@rumblehat4357]

This is like a guy buys a 1976 Camaro. He sells it to someone else. The someone else installs dual exhausts, and sells it to someone else. The next guy brings it to the dealer, and they decide to remove the dual exhausts and puts in a single pipe and claim "you shouldn't have that, so we 'fixed' it."

[@cyberman2294]

Im from Germany. The thing you describe wont happen. Only way that would happen is when the exhaust is not TÜV certified, then they could they when you have the car check up that you A: Remove it or B: register it, other thing would be if it is least or financed

[@p0xus]

@@cyberman2294 Germany isn't an applicable example to basically any other nation. EDIT: Or really, Germany is the EXTREME example, and you say even then what OP said wont happen. Reread the comment.

[@manitoba-op4jx]

@@p0xus self correcting? chad move.

[@The3nd187]

This is more like a guy buys a base model Dodge Charger and sells it to a third party. Said third party now Rebadges car to a "hellcat" spec and sells it to another third party. Dodge would not be at fault.

[@AnAnonymousAuditor]

@@The3nd187 Nah, it's more like: a guy buys a base model Dodge Charger SE with a V6 and sells it to a third party. This third party swaps the engine with a V8 and rebadges the Charger to say Hellcat and sells it to another third party. The second third party takes it to a Dodge dealership/service center for maintenance and the technicians discover that it's supposed to be a base model SE, so they tune the ECU to make less horsepower, equivalent to the base model V6. The current owner now has a big V8 engine that makes as much horsepower as a smaller V6 engine. Dodge would be 100% at fault.

[@u12bdragon]

The problem is not paying extra to unlock the heated seats, it's that they are removed when the car transfers ownership. Extra features as a more expensive package have been included in the car buying process for years, but imagine if you bought a more traditional car, and, when you sold it, the manufacturer came up behind you, beat you to the ground, and ripped the heating element out of the seats.

[@u12bdragon]

If you are going to make me pay for heated seats when buying a second-hand car, then come drive to my house and replace the heating element. Because if I am paying for new heated seats, i want to make sure the heating element is brand new and functions perfectly.

[@crabbcake]

a larger battery pack also means it will not degrade. So it depends on how the previous owners service was written up 'complementary upgrade' or not. They would put a large pak in to be able to offer an upgrade later, but also since there was an issue it gives them more flexibility - maybe its normal now to allow 'unlocking' more power. if not a larger pak will compensate for their driving habits.

[@mrblond750]

This is really a scary situation. Pretty soon consumers will own nothing aside from the rights to use the product. Personally. I stay away from devices like this just for this reason. I drive a 50+ year old vehicle for the sole reason that I can fix it no matter what’s wrong with it and I’m completely free to use it how I want to with no manufacture intervention or repercussions.

[@emrwtf]

not pretty soon, it's common already, read eula's you'll see it.

[@mrblond750]

@@emrwtf For some instances you are correct, but it’s not common as you make it appear to be. Consider Tesla, you can buy a tesla, you still own it, but your flexibility is severely limited due to the dense integration of software. We’re not quite there yet, but everyday we get closer.

[@Shotblur]

@@mrblond750 You still own it, but if Tesla remotely removes the ability of your vehicle to charge, good luck using it.

[@mrblond750]

@@Shotblur Now that is common right now.

[@emrwtf]

@@mrblond750 I'm just speaking from my world, and what i've seen. It's much more common than uncommon from my point of view. And to agree with your point, getting worse.

[@cheesecurd100s]

I think the messed up part is they did this after it was resold already. So technically the new owner thought they were paying for certain thing and then had it stolen from them.

[@gmualum08]

Bingo

[@kolaajibade8846]

I compliment you on this communication. Thank you.

[@frankpaws]

WOW! I never thought you would make the move to Texas. Congrats!

[@Sigilstone17]

imagine how much damage a disgruntled employee can do with remote control like this

[@SpareSomeChange8080]

This will happen one day and it'll seriously damage the company

[@daakrolb]

I don’t know why so many people are thinking of this. Such an action would be EASILY traceable. And disgruntled people in all walks of life do crappy things. This isn’t so exclusive.

[@SpareSomeChange8080]

@@daakrolb I think the point is bad employees shouldn't even be able to do it, regardless of being caught doing it.

[@Sigilstone17]

@@daakrolb irrational people don't care if they get caught, they do shitty things anyway

[@NathanHedglin]

I'm just waiting for Russian hackers to hack 10,000+ Teslas to drive into a wall all at once.

[@TANZIE-20]

Perfect example of the amount of control people can have on a vehicle. Driving too much, remotely shut it down. Driving out of a restricted area, shut you down. Carbon footprints monitoring!

[@MrSGL21]

i have a 1980 gmc built thomas mighty mite school bus. its engine is a 350 cu inch small block chevy. it has a 4 barrel edlebrock carb and the only thing in it thats electronic is the tiny ignition module in the distributer. no computer, no obd port, nothing.

[@TANZIE-20]

@@MrSGL21 you are extremely lucky!

[@maklame3318]

@@rcommando1107 wef ❤ dont you dare say one negative word about my boy Klaus.

[@maklame3318]

@@UnKnownv5 he'll get there.

[@TechyBen]

@@UnKnownv5 IIRC China during the Olympics did this the physical analogue way. Car has an odd number in the numberplate? No driving today. Even number? No driving tomorrow. Soon to be remotely operated. While in theory this has no problem... we are not in a perfect world and it sadly will be more control to those who don't deserve to have it.

[@maxpelletier2237]

8:10 The 60kwh pack was discontinued, so they replaced it with the only available option: a larger 90kwh pack. Computer sellers used to downclock CPUs on product that were still selling well, but didn't have the older CPU available anymore so they shipped the computer with a downclocked better CPU. I had such a computer, and when I found out, I "overclocked" it to it's designed speed. Here, Tesla probably have said to the first owner: "We changed the pack under warranty, and we had to install a larger one. Since we have no other choice, (and maybe their TeslaOS didn't have the feature to downgrade a pack back then) and can't charge you over a warranty issue, we gave you a larger pack. Enjoy!" TelsaOS evolved, the 70 and later 75kwh pack was released (sold as an unlockable 70kwh pack), and they added the pack unlock feature to the OS. But the downgrade shouldn't have happened.

[@DarthShadie]

Oh my goodness, that is so kind of you. You're offering your employees to stay at your place temporarily until they find something because they're moving too. You seem like such an awesome kind of boss. I hope you find a good realtor. Moving house is a while ordeal (been there, done that). It's always better with a good realtor. We had an excellent one.

[@MrGible]

Imagine being cancelled for having incorrect opinions and then having your car soft locked because of it

[@manitoba-op4jx]

not incorrect, *politically* incorrect.

[@EyePatchGuy88]

Welcome to our Cyberpunk Dystopia, minus the Lazer guns, cybernetics, and robot prostitutes.

[@carriebartkowiak]

You just described the Oculus Quest VR headset before Meta un-linked the account with Facebook.

[@gruanger]

Welcome to China hacking John Deeres and shutting down our farming equipment when angry like the John Deere company did to the equipment in Ukraine...

[@rjbz554]

that's the plan

[@IronmanV5]

This was a total smooth brain move on Tesla's part. I do need to add that the likely reason they stuck the bigger pack in was because that was all that was available at the time.

[@rockspoon6528]

...You literally have an "I stand with Ukraine" avatar. You're no less moronic.

[@jmesa1418]

Welcome to Texas bro, I hope u like it here! Love your work too 👍✊

[@frankpoppay7959]

This was a real eye openner. When it comes to car seat warmers it makes sense for the company to install them but not charge the customer for it because the supply chain and construction of the vehicle stays consistent. That's where the company saves money and the customer saves in upfront purchase. For the the customer to have it turned on later should only be charged the cost difference that would have been charged if were an item anyone else would have paid for up front when buying the car. BUT!! When it comes to the most important aspect of an electric vehicle "THE BATTERY''. It should be designed to operate at no lower than 90% capacity. A 90% cap helps the battery to last longer. The most complete use of the battery should always be made available. It's cost to the customer and the cost to the inviorment to make it, is high. So it's fullest use should be made available upfront at purchase.

[@frankpoppay7959]

To clarify that last sentence. The batteries power should ALWAYS be sold to the customer with 90% of its use available. Never lower to be made as an "Up Grade" having to be purchased later.

[@DeadBaron]

It's insanely sketchy how modern cars, not just Teslas, can have so much remotely controlled. If you have a GPS connection, odds are you have a network connection. You can read some scary conspiracy theories out there that when you research the vehicles, may hold a lot more water than they should. As an IT guy with decades of experience across multiple fields and tiers, let me tell you, I buy older cars for a reason.

[@rockspoon6528]

I also won't be buying a new car... probably ever. The government-mandated systems list is going up and will include breathalyzer ignition locks soon in the USA and Canada.

[@DeadBaron]

@@rockspoon6528 I saw that, so freaking dumb. What if you're the DD or, like so many other tech related things, it just malfunctions for no reason?

[@rockspoon6528]

@@DeadBaron For DD's they just blow into it, but if it malfunctions there goes your damn car until the cops show up and unlock it, probably. If they don't arrest you first because "the machine doesn't lie".

[@BozesanVlad]

Third owner bought it "AS IS", so Tesla robbed THIRD customer. Tesla could've take the battery cap from FIRST, not after two transactions.

[@MegaCyberleader]

you can get a jammer to jam certain signals from sources. They are pricy but for 4500$ you can get a really good one. and the jamming is selective.

[@Morggin]

Congratulations on your move to Texas. I hope things work out better for your company in Texas.

[@raketensven3127]

Tesla: 'Hey customer, we did a software-/driver update.' Also Tesla: 'You are not the driver anymore, pay us X amount of ransom. Have a nice day!'

[@adidragan]

Stuff like this is what is putting me off ever buying a brand new car going forward, just the fact that ultimately I'm not the person in control of it and a malicious actor can at any time, regardless of what the law states, reach in a *boop* mess with my car without me even knowing. Now I'm a person of mechanical inclination who has the knowledge and ability to just work on my own cars and keep them, hence why I've stripped down and am in the process of doing a full mechanical rebuild on a 2000 Subaru, to where mechanically it will be a brand new, 23-year old car, that I plan to use as my daily car for the next 10 years or so until I strip it down and rebuild it again, but other people do not have the same inclination and patience that I do and are forced to keep themselves in a never ending buy/lease a new/CPO car every 2-3 years and will inevitably come to face the always-connected, on-the-fly "update" whether you want it or not automotive dystopia going forwards.

[@sandral.f.h.4041]

I am definitely not mechanically inclined at all, but I have enough common sense to know that anything that is 100 percent circuit board / Internet dependent going down these bumpy roads in most major cities that haven't been paved since I was in diapers is going to have a problem. No thanks. They will have to sweep my 2008 Chevy Equinox off the pavement with a broom before I get rid of it.

[@chaklee435]

@@sandral.f.h.4041 Funny, my common sense says that using thousands of small controlled explosions per second to transport myself is going to cause problems. But that's why we don't rely entirely on common sense for decision making. Note that circuit boards have been in cars for decades. Circuit boards and internet are separate things. You can have EVs without an internet connection. Heck, you can have an EV with an internet connection, but where the motors and anything drive critical is air-gapped to the internet connection. But of course, consumers don't care. Or in your case, don't know. Oh well.

[@milk-it]

Same here. I deliberately bought a 20 year-old car instead of a brand new vehicle and it was the best move. Not only was it cheaper, but I wasn't in a rush, so I got a top deal with a one-owner and low mileage vehicle. I get an enthusiast mechanic to service it, and I can fix it, too. No one can screw with it and take anything away from me. No more new cars for me.

[@adm8590]

@@chaklee435 who’s selling them like this though.

[@baronallison941]

Right on. Newest thing I have is a 2006 with no on-star. That and new cars costing 10x what a used one goes for. No brainer.

[@joegee2815]

Computer manufacturers used to do something like this. DEC was famous for selling you an upgrade then a technician would come out and change the jumpers on a board you already owned and the feature would be enabled. Same with software these days, you pay for the license to get the features that are already there.

[@theythero123]

The software lock just feels gross but my main problem is with the subscription model that always seems to go with it. So not only are features held for ransom but that monthly kick in the teeth can go up at the manufacturer's discretion.

[@tomservo5347]

As a gearhead that does my own repairs it's disconcerting how these companies lock you out with software. Buy, throw away, buy again yet blame consumers for the pollution? Worse yet lots of these companies are using Chinese built electronic components of dubious quality.

[@tissuepaper9962]

It's the same exact story as single-use plastic. Buy, throw away, buy again. Spread propaganda about how it's unsafe to reuse (or repair). Blame the general public for all the excess waste that you're selling. Repeat until an entire generation believes that "ownership" is a privilege and not a right. The Lord in the manor doesn't want you to drive, so he accesses "your" car remotely and neuters it. Whose car is it really, if you can't even be sure of your right of _usus, fructus_ and _abusus?_

[@the_kombinator]

Hah, my old Razor electric scooter's control module fried. So I replaced it with two relays (one for acceleration, one to cut that one when I press the brake) and I happened to have a 24v charger for a mobility scooter so I used that. Now it's all analog, baby, EMP proof at that :P

[@tomservo5347]

@@the_kombinator Awesome! You don't know how many times I've repaired a computer, flat screen, electronics in general that's usually very easy to troubleshoot. In every instance it was a swelled capacitor that cost 10 cents (or free from another circuit board I saved just for capacitors) to replace yet most people will just toss it and buy new. I took my Dad's electric fencer to the manufacturer that does walk in repairs. Less than a year later the transformer they replaced quit again-it's not them it's the Chinese built transformer. There's no reason we can't build our own stuff but corporations want the cheap labor at the cost of quality.

[@the_kombinator]

@@tomservo5347 I repair retro computers, so I'm decent at component level repair (not an expert though!) I repaired a free 52 inch TV because a single LED was causing the series connected strip to stop working. I of course bought ALL the LED strips ($120 shipped) but years later I still have the TV, and 11 out of 12 LED strips in case it fries again. ;) On top of that, I have four carburetted cars. I suspect it will be harder and harder to run those in the coming decades though...

[@tomservo5347]

@@the_kombinator Gearheads specifically build cars with carburetors to avoid the computer telling an engine that wants to run to not run. I'm not onboard with the 'global warming' thing (or climate change or whatever convenient moniker they come up with) and it's incredible that no one realizes no matter how much the West cuts it's own throat with green laws China and India will outproduce emissions anyway. I thought trees and green things ate up those emissions and produced oxygen via photosynthesis we all learned about in grade school. I recently bought a 2nd gen KLR650 specifically for the fact it's carbureted and I can modify it a million ways without any computer going apeshit over it.

[@BlueDroneBlues]

Damn man. This is such a big lesson. This makes me stay the hell away from Tesla. I have a rich friend that won't buy a tesla because he feels it would be like driving an iPad. He has a point, but it is also pretty damn funny.

[@Roxor128]

Well, he's kind-of right, just probably not for the reasons he thinks. He's probably thinking "touchscreen UI", while the real reason is "manufacturer screwing you over".

[@electrictroy2010]

ALL CAR COMPANIES SUCK. Just accept that fact & you’ll stop being surprised when they screw customers by denying warranty protection, taking-away purchased features, etc .

[@upsidedownpeon9984]

@@Roxor128 Exactly, when a company can remotely modify a physical object you bought, and even paid for. Then yea it's a problem and we as consumers need to vote with our dollar.

[@Roxor128]

@@upsidedownpeon9984 And vote on the ballot paper for candidates who aren't afraid to regulate these scumbag companies.

[@Unethical.Dodgson]

@@Roxor128 Unfortunately that's rare. Most of the candidates are firmly in their pocket.

[@jamesmurphy7442]

Well done Louis, you are spot on!

[@HoldMyHandle]

Congratulations on the decision to relocate. I think you and your staff would have done better financially to have come here to Kansas, but since you have to have a staff, and your staff is used to the amenities of NYC, I think you have a much better chance of your staff following you to the Lone Star State, since we just don't quite have enough people here to be able to offer as many different choices and variety of pretty much everything. There you can probably pick between which one of whatever, and here it is often do you have the whatever. We are a great place, but not always for everyone. Best wishes, and cheers to your success in the future

[@dreamerweaver]

In my truck, i put in gas to a certain amount and they can’t software limit it. Also, it can tow things long distances without severely limiting range. BTW, this is really concerning, in a world increasing in being controlled techwise, the ability to just “limit” people becomes a huge way to control.

[@RabbleInArms]

The fact that a software lock like this exists shows you the mindset of the company. It's one thing to include heating coils in a seat but disallow their function with software because the feature wasn't paid for. Disabling part of a battery is insane. What if this person bout a "90" battery from a junker because his "60" battery was spent?

[@electrictroy2010]

ALL CAR COMPANIES SUCK. Just accept that fact & you’ll stop being surprised when they screw customers by denying warranty protection, taking-away purchased features, etc .

[@mikldude9376]

Well thats it , and who is to say that when the original battery failed ..... it was possibly way earlier than it should have and the tesla dealer may have given the original owner the bigger battery upgrade as gesture of goodwill , and here we are with tesla screwing with the current owners car. People should really think very very carefully about what they are putting a lot of hard earned cash into when they are buying something like this that they may be stuck with for years . I like the versatility of a conventional car , i can service it anywhere , in 8 or 10 years time im not going to be pissed off because it has bugger all range or will have to pay 10000 to 20000 bucks for a new battery to be fitted , and god knows what other electronic features they will find to gimp along the way in an EV . They may decide that 50 mph or 80 kph is fast enough for safety reasons , and gimp your accelerator pedal , this shit is real .

[@tylerdoop]

No, it doesn’t make sense, even for heating coils. The company literally had to pay for that part to put it in there, and you had to pay for it because you own the car. The only thing they’re doing is locking it behind an artificial pay wall. You already paid for it, they just want you to pay for it twice

[@stevenbmw850]

If they want to include the heater in every car because they think its cheaper, thats fine. Don't have a problem with that. The problem is they dont charge you a single time to unlock the feature, they want a monthly subscription to keep it enabled. Thats the insane part...

[@TauCu]

​@@mikldude9376 Lithium-ion batteries last fat longer if you don't discharge them fully and if you don't charge them fully. Considering the software lock is most likely a charging limitation will mean that the pack will never be at a full state of charge. Unless the scumbags can disable individual modules.

[@GamaRadiation282]

The clear lake area near Pasadena has relatively cheap apartments with a growing tech industry about 45 min from downtown, try looking there for your employees

[@Slater6377]

13:00 I'm curious if it just rolls over to the unused cells as the pack gets older. That way it is still getting used but the battery pack has better longevity.

[@DielectricVideos]

All the cells will still get cycled at the same time, but the voltage min/max will be set closer together to limit cycle energy. If the pack is being managed properly (keeping the voltage range near the center value rather than the extreme low or high voltage values), it should last quite a lot longer when capacity is limited. This is actually a feature that Tesla lets customers set themselves, by limiting the maximum charge to a user-defined value (e.g., 80%). I personally set the charge limit on my Model 3 to 80% to help improve battery longevity, and I only turn it up to 90% or 100% for long trips. That being said, wresting control of the battery away from the user via an unrequested over-the-air update makes no sense to me, and I think Tesla needs to rethink their policies if they want to maintain a good reputation.

[@teardowndan5364]

If you drag a 100+kg heavier battery around just because Tesla didn't have the correct battery in stock at the time, you should get some compensation for the increased motor, battery and tire loads. For what it is worth, you do get ~50% extra reserve capacity for wear and improved all-weather performance.

[@johncherish7610]

The original owner was compensated for the larger battery with increased range for free he then sold the car as a 90 when it was only supposed to be a 60 maybe it's a misrepresentation on the part of the first owner to the 2nd one

[@ItumelengS]

@@johncherish7610 it has a 90 battery, so no, it was not a 60 but a 90

[@TheAtqthe30th]

@@johncherish7610 well it's not really a misrepresentation. It had battery of a 90 and could go the same distance as one at the time.

[@marks915]

Putting aside the customer relations issues with what Tesla did, maybe this is actually worse than you say. It was badged a 90, so not like badged a 60, but capacity of a 90. Guy bought a 90. Raises even more legal question since the car was bought used. If Tesla didn’t do anything wrong, does the buyer seek rebate from whoever sold it to him? And what if the buyer NEEDS a 90 range, and therefore a 60 is of no use to him? And did the buyer have to sign an agreement with Tesla that they could make these changes? Fascinating legal questions! Maybe have a show with a guest lawyer with a specialty with these issues. Lastly, let me point out that not only does the guy have a 60 and Tesla is unnecessarily needing to mine those additional costly metals that weigh a lot, the buyer is now paying a fuel economy tax equal to the reduced mileage they will get, and increased energy to operate. On the plus side, the battery may last longer…

[@dakoderii4221]

Combustion engine and carburetor will fix that problem. No remote access.

[@The3nd187]

Guy who sold it likely just put a 90D badge on it akin to all 328 owners putting an M3 badge on their BMW's. Tesla could have notified this customer and pulled out the 90D batter and put an old refurbished 60D battery in it, of course we would still get a Louis Rossman video out of that scenario as well.

[@marks915]

@@dakoderii4221 These days, not really.

[@Hubris2]

Similar things have come up when people sold Teslas with full self driving which Tesla turned off - based on an interpretation that the feature is a license to the driver and not a purchase that stays with the car.

[@StackableGoldMC]

@@dakoderii4221 OnStar

[@mwbgaming28]

The interesting think about that is the fact that battery service life is directly related to depth of discharge, so if you can only drain the battery to 33% you'll get roughly double the service life before the battery needs to be replaced

[@Xalantor]

I think about it this way. If I buy a home and then discover that there is a second bathroom in my house which I am unable to access without paying the seller another "extra bathroom unlock fee", would you accept that? I think not, but this is clearly the way our society is heading.

[@dimitrisspiridonidis3284]

The fact only that Tesla has a system that can software lock the capacity of the battery say's a lot to where we are heading.

[@daw162]

We assume that other EV makers can't do this, why? If they're not doing it, that's different than they can't do it.

[@miscl_anon]

@@daw162 ig the premise is if they could do it, they would do it, cuz profits or smth

[@cdav2199]

@@daw162 Most EVs aren't as technology and software based as tesla. Soon enough it will be the norm as they would have caught up.

[@Rogarcai]

This is why the IoT/smart devices future where we are going scares me. I don't know iw why some people are happy to go along with it. Companies will abuse that power. Force to give you downgrades because of planned obsolescence, spy on you, etc.

[@tukes1234]

Everyone right arm will get very strong

[@rbuschy]

This kind of thing has pissed me off since the early 2000's when I realized that the Cable Box that I bought had not only software but also hardware locked out. They had actually disabled ports via software so you could not use them. The ports are there, they work (technically), but you can't use them. And sadly the trend continues with all sorts of tech, like Phones and Consoles and even Smart Home Devices. The powers that be, reach in and remove/block features that you PAID FOR. Personally I think it should be illegal to remove features at the least. If it was there when you bought it, they should not be able to remove it via a patch etc. later. PS3(?) comes to mind especially.

[@HappyBeezerStudios]

Yup, especially since in this case the owner bought it as a 90 model, not as a 60

[@BananaMana69]

Yeah the original model PS3s csn run Linux but only on an early software version. They patched it out and on later consoles made it impossible via hardware.

[@heroinmom153]

LG TVs are a huge belligerent on that front

[@user-vz7jm1yj9c]

IMO the source code of the software used and the datasheet of the hardware used, including hardware architecture and hardware command system should be sold as manual WITH any goods that contain any kind of electronics and software with it. It should be illegal to sell any kind of device that doesnt follow that rules.

[@fmlazar]

@@BananaMana69 To be fair, the PS3s were not sold as Linux workstations. And they weren't stellar performers in that role.,

[@Sqwince23]

Very similar thing happened to me with my aftermarket Kenwood head unit for my car. Spent $1,200 on this HU which has integrated Spotify connection to my phone app. Spotify cut off this connectivity to now sell their "car thing" instead. My phone still connects to the HU using the standard Bluetooth app, but Spotify will not communicate. It was a feature I purchased with the hardware, and the company (Spotify) took it back a couple years after the fact. Total shady practice IMO.

[@DaveS1969]

I gotta say you are looking healthy man ...have you been out of new york for a bit or just taking better care of yourself? last time i seen a vid been a bit you were looking wore out. Keep up the great content and fighting for the people.

[@mummifiedgamer]

Imagine Dell connecting to your PC via teamviewer during the night and reformatting your hard drive from 900 to 600GB, because that's how the computer was originally sold. Make no mistake that is what Tesla has done here.

[@williamhaynes7089]

Best comparison, i was trying to think of that kind of situation.

[@mng519]

Sounds like I changed my mind about wanting a tesla ever.

[@kiranearitachi]

Same

[@roarbahamut9866]

I wanted a Tesla back when they were the new shiny thing. Now, after a couple of years, I noticed how scummy the company actually is.

[@gandalfwiz20007]

Stay away from tesla, get a VW, AUDI or something offline

[@kwl189]

@@gandalfwiz20007 really? You think VAG is the solution!? Go from one scumbag company to another?

[@gandalfwiz20007]

@@kwl189 it's not the solution, but it's the lesser evil...sad

[@booytjie]

Most of these features that are included but not activated also cost a fraction of what they are charged for - I remember we supplied Bumpers and spotlights to BMW at about 20 times less than what they charged the customer

[@ka0skontrol504]

By the way, Louis. Congratulations on your choice to move here to Texas. We look forward to seeing you guys here 🤠 Told you a long time ago that we're honest about what we tell you the size is 😁 Not sure where you're planning on setting up your shop but I would love to know when you're up and running 👍

[@brooksrownd2275]

Extending this situation into the future, it sounds like these vehicles will always be at risk of becoming bricked at any time the company pleases, or through any mistake they happen to make. How can they have much resale value when they can be bricked at any point in time? We bought a toy robot that has voice recognition a few years ago. In LESS than a year the company that made it was bought out by another company and the only thing the robot would do after that was tell us to go to a certain web site to sign up for a $60 subscription with the new company to unlock it and be able to use it again.

[@lifeisstr4nge]

Lol! What the fuck..!?

[@bhume7535]

that was the vector or whatever right?

[@brooksrownd2275]

@@bhume7535 Yeah, poor little Vector. (I think there was also a kid's version called Cosmo?) RIP Vector was voice-activated (and face recognition) so that was all handled by the company's servers which shut down when the company was sold.

[@bingalz1]

They were demanding Elon brick all citizens Teslas in Russia to help with the war effort. He didn't do it, but the fact crazy people in the news were even calling for it blows me away.

[@bobschuon5908]

The REALLY bad part is that if Tesla can hack your car and reduce the capabilities, or even shut it down, so can a bad actor. As time goes on, this will become a significant issue with IoT devices.

[@thomas735]

We live in a world where our tech overlords are dictating what we can do With our own property. If I buy a car the manufacturer shouldn’t be able to sabotage it and/or hold me hostage. Interestingly enough I don’t see this in other countries, just here in the USA. GM wants to deny people warranties now if they decide to resell their cars to Someone else. Insane.

[@volvo09]

Imagine taking your car or truck in for a leaking water pump or bad oil pump, and 3 years later they say silently put the bad pump back in. Absolutely insane. But so easy with electronics and software.

[@thomas735]

@@volvo09 I know, and unless the customer votes with their wallet things won’t change!

[@thomas735]

@Vercusgames yeah smart on you, it’s my opinion that Tesla will be the biggest bubble stock in history!

[@manitoba-op4jx]

it's what you get for driving a modern turd

[@marks915]

@Vercusgames Some of the best stocks are for companies that take advantage of their customers!

[@RA-pu9jo]

You need to be more famous your content is important and needs to get out there even more

[@ourtimeforliberty]

I would have told them to restore it back or I would call the police for vandalism, if the police and dealership still didn't do anything I would have filed an insurance claim against the tesla dealership for vandalism. No matter what anyone thinks, if you tamper with something that doesn't belong to you then it is the definition of criminal mischief.

[@Jeff-xy7fv]

WELL SAID! This comment should be pinned to the top.

[@Jeff-xy7fv]

Also, if the dealership is located in your community, you could post a negative review on the community's Facebook page. explaining exactly what they did to the car.

[@MacTX]

The RAM analogy is being too generous to Tesla. The scenario would be Tesla didn't physically remove the RAM module, but rather they forced an over the air firmware update that cripples the RAM functionality and locked it to 8 GB, then asks for a ransom to get it back.

[@da4127]

That’s pretty much what he said though, that it’s not like he is taking that ram back, rather it’s Tesla being greedy at blocking the feature just because they want to make sure the customer doesn’t get anything he didn’t pay for.

[@alexforce9]

@@da4127 So to get payed fully for your product is being greedy now? phahahaha

[@circuit10]

@@alexforce9 No, to lock an already working product to not work properly out of spite is greedy

[@alexforce9]

@@circuit10 The product is working properly. Its not greedy to in force the actual letter of the contract. In the contract it says how big the battery is. If his signature is under that contract - it means that is what he AGREED UPON!

[@skullingtonfx4441]

@@alexforce9 there is a difference of capacity vs size/weight. They made his car carry more weight and lose charge faster

[@BlueBD]

This should be easily disputed. And if the judge is too old and out of touch, just explain its like a gas station cutting your tank off at 60%

[@luvdady]

Yeah well here's the point of the legal assumption. The operation of the vehicle was as purchased from dealership. And the fact that it still operates as intended for the record.

[@ultrastoat3298]

Its pretty obvious you are not a lawyer.

[@luvdady]

@@ultrastoat3298 no I just play one on TV. Yeah if you purchased a product that modified the way the machine operates then yes you'd have an actual claim. But since ""the battery was replaced by a warranty claim , tesla is under no obligation to embetter you. The car was a x class . The battery as stated in a post : At some point years ago the battery pack was swapped under warranty with a 90 pack. It wasn't software limited. It was effectively made into a 90 by Tesla. So what tesla liability is that the car has to function as oem intended. Yeah so tesla isn't legally liable to give the guy an upgrade. What happened was mechanic was cool as F ,and hooked the guy up. So yeah given the fact that warranty claim was done satisfactory to the original owner. The fact also remains that did any warranty transfer to the guy who owns it now? So there's that. It's like a guy who did a chip tune on his z28 warranty on the brain box went bad gm didn't have to retune the car, that's how things work under the law . Lol yeah you remind me of those fair use is a law crowd

[@NapsterBaaaad]

@\f_a/ You bring your gasoline car to your dealer and they fill 1/3 of your tank with cement, because you were getting too good of gas mileage...

[@rkan2]

It is on the 3rd party who sold the car imo.

[@damian9303]

It was a given that as vehicles leaned more towards being “connected” like seemingly every household appliance nowadays, manufacturers began having more control over the way the vehicles that consumers have paid for are being driven. If all of this is being remotely controlled through software as-is, imagine what hackers would be able to tap into with some perseverance (assuming backdoors don’t already exist).. remote assassinations, perhaps?

[@Tman76]

I work for a home builder, and a customer paid for a rough in for AC, but not the full system. They accidentally added the whole system, but now they legally cannot go back without the customer’s permission and remove what they did not pay for. If the owner does not agree to let them on their property, they just got the finished system for free. Why would the car be any different? It is private property and if they did not catch the mistake when working on it, or had to upgrade it for free because they did not have the lower end part, too bad. We have also had to upgrade some appliances for customers because what they ordered was not there on time, and that was a free upgrade too. You are a big company, and this is just a part of doing business.

[@davidsakry2179]

You can be a tesla fan AND think this kind of policy is really petty. If Tesla doesn't change course, yes this can tarnish the polish.

[@emailsuxor]

Yea I have been looking fwd to the cyber truck things like this have completely turned me off from getting one.

[@electrictroy2010]

ALL CAR COMPANIES SUCK. Just accept that fact & you’ll stop being surprised when they screw customers by denying warranty protection, taking-away purchased features, etc .

[@2010ngojo]

And I don't need a tesla to complain about there crappy business practice.

[@Unethical.Dodgson]

@@emailsuxor "Yea I have been looking fwd to the cyber truck" Which one was that? The crappy truck with the not-so-unbreakable glass that's coming never?

[@javianbrown8627]

I see many Tesla fans who after seeing/hearing about some of the stories start to hate the company but I see many more who double down and defend the company no matter what. And those people usually don't have counter arguments too (there was one is this very comment section saying Tesla paid back their loans unlike some other car companies and trying to berate a person who changed their mind about buying a Tesla after hearing this story)

[@joshuapk9808]

It seems to me that if the car was bought secondhand, then "first sale" doctrine should apply. This is "theft of services" on the part of Tesla, plain and simple. Given that the value is more than $500 it's a felony...

[@electrictroy2010]

A purchase contract that says Used P90 but is actually software-limited to P60 by Tesla is automatically breached. The buyer can sue the seller in civil court & recover his money.

[@electrictroy2010]

Especially since the seller KNEW he had purchased a P60 directly from tesla. By telling the buyer “it’s P90” the seller committed fraud

[@anthonyjackson280]

@@electrictroy2010 at the time of sale it was functioning as P90 therefore not willful fraud.

[@Unethical.Dodgson]

Strange how that one guy has taken all of the blame away from Tesla and put it all on the previous owner.

[@GB-ob5zx]

Lithium is not that hard to mine, from what I hear on KZbin, the hard part is the refining. Also I heard some rear wheel model y out of Texas have the 4680 batteries that were meant for MYLR units, but since the production line was not ready. So they are software locking the range. It doesn’t seem in keeping with the green vision to carry around non-functional battery weight.

[@Jimmy___]

Well said Louis. Also I think heated seats are one thing, but with batteries the amount of energy, pollution, environmental destruction etc associated with pulling that extra lithium out of the ground (and all of the cars carrying around hundreds of pounds of extra batteries they never use) should not be ignored. I understand the economics of producing them that way but the waste is obscene. It's like if McDonalds figured out a way to sell burgers at a higher profit margin, but where they knew 30% of the meat would be wasted. Writing that out, that's probably a thing too, but I don't feel like researching it right now

[@ryuranzou]

Locking hardware to sell a cheaper version makes the whole company sound scummy to me. If the cheaper version of a product has the same hardware as the more expensive product, but it's locked behind software then the more expensive product should be priced at what the cheaper version of the product is.

[@Vampr1c]

But it is, it's an additional, optional fee when purchasing the "cheaper" model.

[@ryuranzou]

@@Vampr1c If they are making a profit while selling the cheaper model with the extra features, then they can afford to sell the more expensive version for the cheaper price, but they're just pocketing that extra money for extra profit while being wasteful. I get that businesses are trying to make as much money as possible, but when you're doing that as a business you shouldn't rub it in your customers faces by locking products like this.

[@Vampr1c]

@@ryuranzou I agree with your statement, I was merely pointing out how you were differentiating them as completely separate models. I should have started with that, my apologies.

[@jada1173]

I don't know, but maybe this 60 kw pack is constructed of grade b cells.. Better to use them to something than just scrap them, could be poor cell manufacturing way back in the early days when the manufacturing process/quality was not so good.

[@darrennew8211]

@@jada1173 The 60 kw pack was originally actually 60. But so few people bought the 60 that they just stopped making those packs, and software-locked the 75s. And everyone understood that. Nobody was upset, because they weren't paying for the batteries.

[@jimmyb1451]

This HAS to be illegal. The problem as I see it is though, it would be an EASY argument to make to someone like a judge who has absolutely no practical knowledge of anything at all, that because the car was only "optioned" with xxx amount of power, it's "unsafe" for it to have access to xxx amount of power, even though xxx amount of power is installed. The real problem with the world is the level of ineptitude and lack of common sense possessed by those entrusted with making the decisions.

[@PaulaXism]

@@UnKnownv5 NOT when you buy it used from the SECOND OWNER !!!

[@larsulrich2761]

Radio Shack did that with their hard disk drives 35 or so years ago. If you had bought a 5 megabyte drive for your TRS 80 computer and sent it back for repair under warranty, they replaced it with a 10 megabyte drive formatted to 5 megabytes.

[@undefinedxx55]

I presume that didn't go over so well

[@philspaghet]

I will say as a car enthusiast and automotive engineer the one thing about traditional car companies (especially the big 3) is that a LOT of employees there are also car enthusiasts and that DIY culture and openness to modification makes its way to their cars. Go into any GM/Ford/Stellantis parking lot and you'll see modified V8 muscle cars and trucks left and right and even the executives tend to be enthusiasts themselves. And with Ford you see this with the Maverick and Lightning with how accessible electrical outlets are and how F150 Raptors have auxiliary switches from the factory meant for the customer to add additional accessories like lights or horns from the aftermarket. Meanwhile Tesla is all software engineers who are used to censoring their software

[@CapytanCrimp]

We need to get the ball rolling today on fighting "as a service" features on products coming into the market before we can't own anything we buy anymore.

[@josephcarson8382]

now I see the problem with Transportation as a Service

[@uss-dh7909]

A creepy james bond villan said 'you will own nothing and be happy'.

[@tylerdoop]

How do we do this ?

[@jonnygudman1815]

TESLA HAS RIGHTS TO THE SOFTWARE, BUT NOT THE RIGHT TO BREAK INTO OTHERS PROPERTY. This is absolutly sad.

[@aidenbuterbaugh1478]

@\f_a/ this guy knows what's up

[@Vampr1c]

@\f_a/ Exactly. Why don't we just have electric cars instead of smart cars? I don't the concept of a smart car.

[@shaynegadsden]

@\f_a/ ah no the speed controller is really no different than an EMS in fact there is much more complicated electronic in an EV than an ICE car

[@alexforce9]

Look, imagine you make bikes. A costumer come and wants a bike. You tell them - 500 for the whole bike, but I can sell it for you for 400 if you dont wanna the tires. The costumer says - Sounds good. Then some of your workers forgets to remove the tires and delivers the bike as it is. Then you find out and want the additional 100 for the tires. But the costumer says " I payed for the bike, its mine now". Do you think its fair?

[@shaynegadsden]

@@alexforce9 yes an error is always in the customers favour it's the same here for miss labelling the price if it labelled high they need to fix it if it's labelled low they need to honor it, same goes for your example you don't get to tell the customer i want more money now you suck up your loses on that one and tell your employees they need double check their work before releasing the item

[@tonycrabtree3416]

Sounds like you’re describing Frisco, Texas.

[@venenareligioest410]

I would like to think that in the U.K. an EU this wouldn’t be tolerated! The question in a U.K./ EU court would be “Would you have bought this vehicle with these current specifications”.

[@giornikitop5373]

don't be so sure about that. i mean, everybody loves extra money US, UK, EU whatever it is, or are you forgetting all the shady stuff VW has done?

[@raymondpenn1066]

There is definitely a case now for customers issuing a term in to a contract of sale. A customer adds a clause along the lines of "you can't remove any features or performance from my property". Most dealerships would just sign the contract, particularly for high value sales. The manufacturer/dealership model has generally worked with automobiles for over a century. Yes, a manufacturer could rescind a franchise, but it wouldn't take long for the number of pissed-off franchisees to fight back.

[@Mrhellacat]

Imagine if you bought a toyota camry that was sold to you at a lower trim than the one you got, and they remove the leather seats, V6, high end radio, etc when you came in for an oil change. I don't know how these "tech" companies get away with so much. It seems like screwing over the customer with takebacks, subscriptions and shady licencing of "services" becomes status quo once you get to a certain threshold of trendy techyness. And the people working there pretending its a good thing that they've gimped this dudes battery. Reminds me of microsoft

[@tmo2798]

These types of scams are becoming more popular. I couldn't find an image file of my food handler's permit recently. I went to the Washington State DOH website, and was confused when I found out they wanted $10 just for a reprintable file. Not a plastic card, JUST THE FILE. I didn't even have the option to renew, the permit would expire on the same date. They embezzle AND scam.

[@tmo2798]

They will 'embezzle;. Cough. cough!! Lobby!! cough! Bribe? Governmentnesss.