How Hotel Ritz Madrid’s Chief Concierge Runs His Legendary Desk

Meet Borja Martin, Hotel Ritz Madrid’s Chief Concierge, who has spent his entire 18-year career at the iconic address. His team today calls him “professor” - a fitting title, since he says he has learned so much over the years working at the Ritz, calling the hotel’s legendary service “a school itself.” What are the essential skills for a concierge to have in a 5-star property like Hotel Ritz Madrid? Martin says, among other things, a flair for languages (a minimum of three), a lot of patience, and even a bit of acting talent will go far for those looking to make a career at the concierge desk. Listen as Martin explains his method for ensuring he and his team stay on top of the Madrid scene, and why he feels that front-of-house positions are gaining momentum and importance in the world of hotel management.
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[@berylgreen1973]

The Ritz Madrid is the best value hotel in the world... so affordable and right across the street from the Prado, the greatest museum on planet Earth. I love Madrid. A truly great city.

[@DinahC77]

I really enjoyed his interview experience, I also was able to take away some tools.

[@rpennuto]

Great video!! This guy is a total professional.

[@jumpshot1369]

I love the uniform. Soy un concierge en El Inn on Biltmore Estate y estos uniformes serian cheveres.

[@alexeiromanov2250]

Gorgeous hotel for a Gorgeous city. Beautiful. Salutations from, USA.

[@johnmoore14PTY]

I'm very excited I'm starting my concierge carrier and my goal is to get the Clef d' or keys 🔥 I've been working 13 years in front office

[@ogcidman911]

They must pay this guy a ton of money. Usually if a concierge is incredibly good at their job, they start their own business or a rich person will hire them to be a personal assistant.

[@francescoanastasio2021]

They mostly live out of tips and commissions, for a concierge in general the paycheck is secondary

[@LMays-cu2hp]

Very nice.😊

[@TheVaughan5]

Forget Ritz-Carlton, the only real Ritz Hotels in the World are those in Paris, London and Madrid.

[@harryocallaghan8082]

what is the name of the song at the start?

[@deejayfuture]

this gentleman mencioned a concierge school, do you know the name?

[@manzooralibaloch2114]

How Iearn in consignor

[@franciscozamorano9990]

All my respect para este tío!! Now I need a quick help!! Who knows the kind of watch/brand/shape he’s wearing!! I know it looks like a Richard Mille! Pero no creo que lo sea 🥂 salud from Chile

[@borjamartinguridi9718]

I am not that rich amigo jajaa It's a Sandoz watch. I don't think they make this model anymore but similar could cost you from 200 to 500 €

[@franciscozamorano9990]

@@borjamartinguridi9718 jajaja hopefully someday! well I do not really like their models, but the question I was asking for is what kind of watch it is :P And after my research I can tell you that by the shape it is called Tonnneau Watch, and Richard Mille would be a nice reference to explain, but It actually became famous for the Cartier models... haha Muchas gracias por responder!

[@jeffsong4569]

Actually my dream is work at hotel in spain. Spain hotel need to Asain language?? For example mandarin korean japanese etc..

[@borja4593]

If you speak those, Spanish and English, trust me, you will find a job.

[@eventteambse6684]

viva lef clefdors from concierge mandarin oriental kuala lumpur!

[@quirinalmarza49]

Que les pasa en la boca que no se los entiende es tan en londres este hotel

[@lorismanzoni777]

chief concierge?il capo dei portinai....

[@willobymurilloalberto950]

Orillaza sister

[@flyseventeenthirtytw]

The interviewer looks like Kate Middleton

[@juniorlinden7030]

I'm sure he's recommended PREMIUM cathouses before...

[@almurabitun]

In 18 years why the heck have you not pushed yourself to reach the highest positions in the company?

[@borjamartinguridi9718]

Thank you for your question. I had many opportunities to grow faster to a higher position, but I love this profession and my life is balanced. We only live once! Anyhow instead of vertically I am growing horizontally making my position and my profession more and more important. I am, on top of Hotel Ritz Chief Concierge, Vicepresident of Les Clefs d'Or Spain and represent the Concierges and our brand all over the world

[@PM-wp6ze]

BORJA MARTIN GURIDI I can completely understand what you’re saying and I applaud you. Why spoil a great thing? Instead of growing higher in the company you chose to grow higher with the people around you and it works for you and everyone you come in contact with. You are not only a great professional at what you do but also a great human being and I hope to reach your level of success as I am currently booked for an interview to become a concierge/door man at a very high end company. Many blessings on all your journey and all your success.

[@rahulramekar4182]

@@borjamartinguridi9718 Dear Sir Loved your answer and it's motivates me, keep growing. Service through friendship. Regards Rahul Ramekar Assistant Manager Concierge The Leela Ambience Gurugram, India.

[@borjamartinguridi9718]

@@rahulramekar4182 thank you Rahul. I wish I could met you in Delhi in our International Congress, but we are leaving such a difficult times. Keep strong🗝🗝

[@rahulramekar4182]

@@borjamartinguridi9718 I wish too and yes we will definitely meet.