"Hotel Earl": Employees who called cops on black guest put on leave

Two employees accused of racially profiling a black guest in the lobby of a Hilton DoubleTree Hotel in Oregon are on leave Friday morning. The hotel apologized a second time to Jermaine Massey, who in widely shared Instagram videos claimed he was targeted for "calling his mother while black." DeMarco Morgan reports.
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[@pcast2005]

He paid for a room and then was kicked out for no reason and no refund. Sounds like theft to me.

[@robdewey317]

How can it sound like anything you don't have anything more than one man's word. CBS does no one any favors with this bad reporting. Where is the police body cameras? Is there any footage? CBS says police say the man claims to be former FBI? If Massey did that and is not former FBI his credibility is toast. If he IS FORMER FBI that's bad news for Earl and the hotel. They didn't even ask Massey if he said it let alone see if there is any body cams of the incident....and so far I've not found any full video anywhere from Massey showing even all of what he recorded. It may not show the initial exchange but there's nothing in what they've shown that supports his allegations. Over a period of more than a decade I fostered kids mostly of color. We had about 4 incidents I believed were racially motivated in that time all of which were addressed quickly and correctly. And in truth raising my kids in a very white community the experience was overwhelmingly great in the sense the kids were judged by their character not the color of their skin. No one will come to our family to hear about how the kids are doing great in the middle class. Heck, one of the kids is now a cop in a tiny department. His older all white more experienced cops made him their guy representing them in union negotiations. But the media has their narrative and in this case they didn't even really try to get to the truth.

[@insaneconqueror5421]

Rob Dewey you could possibly be right but this is a typical experience for quite a few blacks especially men of darker complexion. Until you live in the skin you will never know the struggle.

[@YourMajesty733]

@@robdewey317 Except there more than just his word, there's a VIDEO

[@AAMUQuadChoppa]

@sai76 Cant steal anything if he just checked in and is on the phone in the lobby. Nice try racist bot

[@CuongNguyen-le5ic]

@@robdewey317 Even as Asian, I got people to tell me "Go back to your country, you Chinese", then I told them, "I am a Vietnamese, idiot". However, that even if I am a Chinese, I shouldn't be treat that way.

[@jacencade4019]

They are apologizing for getting caught. Not being racist.

[@peacelove8085]

jacen cade exactly

[@julianroberson1139]

jacen cade Couldn’t have said it better 👏🏾

[@lyneadetyfitness]

👌🏽👌🏽👌🏽

[@juliet7703]

Absolutely. That cop ain't sorry one bit. He didnt like the look of him thinking he he dont fit the image around here. Hope the brother gets justice

[@wheelie642]

Racially profiling is not racism. Denying him to rent a room because he is black is actual racism.

[@kalualauber1921]

I will never stay at a Double Tree EVER again.

[@lipglosslover83]

They will never get my business!

[@mujkocka]

Not in America

[@BBaum05]

Earl prefers a time when he had his own drinking fountain.

[@sonyaballard4922]

Exactly

[@jamesjackson8667]

Kicked out without a refund, sounds like theft to me.

[@skeletorof_greyskull4164]

That part killed me

[@jackiebenjamin8772]

Exactly.

[@lisai2110]

I'd stop payment

[@jenna5066]

Payment would have been stopped immediately...better yet keep that change because they will need it after i collect my millions in court

[@dereckrivera5912]

For real whose the real criminal again?

[@Gianna5xo]

"He started yelling that the hotel was racist." Umm they kicked him out for taking a phone call, I would say thats racist.

[@rachelciel3330]

Yeah, I would start yelling too. It's normal.

[@dambigfoot6844]

You raise your voice at me, I would kick you out as well because you are a burden to my ears.

[@reylovo97]

@@dambigfoot6844 white people will never understand what's it's like to be seen as second class citizens just because of the color of your skin. Sad.

[@aldomedina7999]

@@reylovo97 they even hate our brown skin

[@reylovo97]

@@aldomedina7999 black, brown, yellow,purple. It doesn't matter to them.

[@misterbiggz8291]

What's messed up is that the manager didn't even check the camera

[@jenniferphipps1614]

If I ever spoke to a paying customer like this I would be fired.

[@hzuiel]

I'm pretty sure I'd be fired for thing it somehow.

[@hankhardonblkface6941]

Lmao then stfu and do your job ..if u even have one

[@user-qd9fy8on4y]

Only put on leave? They will be reinstated with full pay when they think the situation has been forgotten.

[@tuts351]

He has filed a 10 million dollar lawsuit, hope he wins

[@sierra8824]

john kennedy you’re disgusting .

[@Abyssinian97]

@john kennedy bruh

[@lionman3378]

He's smart

[@jg5050]

@john kennedy Well you are normal.

[@zemoth941]

@john kennedy Okay zoomer are you a anti-vaxer too?

[@Coach_Butch]

The third question should be why didn't they refund his money

[@insaneconqueror5421]

Coach Butch fo dam sho!

[@kimberlymehrer104]

EXACTLY! WTF?

[@myhicks]

I think that should be the first question.

[@tjpell68]

Yeah!!

[@YolandaEBuggs]

Coach that question is on point. Agree also, it should have been the first question.

[@mikefranks4528]

It's never going to stop. Happens to me alot ...especially in the North and North East versus the southern states. It really is a shame that it is STILL happening and with no apology. Never staying at another Hilton again.

[@generalripper7528]

He was a guest at the Hotel, took a phone call in the lobby, and was kicked out without a refund? Nice going Hilton...

[@luvbig41]

Arrested for trespassing after he shows room key? I hope he sues. This is ridiculous.

[@chargersfann3997]

He violated hotel rules of civil and professional conduct on their property that's why he was kicked out.

[@Wavy_Godd96]

Matthew Vantress that’s not why he was kicked out, he was kicked do to racial profiling

[@operez1990]

Matthew Vantress The fact he raised his voice and demanded to be left alone after producing proof he paid and was a guest says a lot about the rental cop. The altercation could have been avoided if he wasn’t targeted in the first place.

[@premium3141]

Matthew Vantress you trying to make rational sense of the situation is not working buddy

[@fistybaby9489]

Matthew Vantress how did he violate a single rule? He was taking a phone call in the lobby WHILE BEING A GUEST AT THE HOTEL. This man did literally nothing wrong, he was discriminated against because he was black it’s sad.

[@user-cw2py6wh8l]

The guy is 70 years old. So he has been discriminating for decades. Until he met someone with social media.

[@Sagacious3237]

That is one of the thoughts I had exactly. He's 70 years old and has been doing this a looong time. Wonder about other people through the years who were on the receiving end of his racism.

[@eddielombera5862]

w23857980 he’s 70 now got fired from a job that’s he’s been doing for awhile. Most likely won’t be rehired anymore, too old, he will retire and become depressed and die within 4yrs tops. Soon all these racist baby boomers will die off and we can start fresh.

[@Sagacious3237]

Eddie. My grandmother used to tell me that in order for race relations in America to improve a lot of these older white racist would have to die off and the younger whites would have to take over. I believed that for a long time and with the election of Barack Obama as President Lapeer that's the way it was going. But with all this resurgence of racism and racial profiling by a younger white generation it has given me pause. Where are all these younger white learning all this stuff from? Home?

[@eddielombera5862]

Ricardo Lockhart it’s always been there just people were keeping quiet, but now since we got a big man who says whatever he wants. Now everybody sees it as ok. The real racists are coming out of the closet

[@charnellenewman]

@@eddielombera5862 you hit the nail right on the head... I've said the same thing to my family and friends and the also agree. These racist pigs crawled up from under their rocks thanks to 42.

[@juansaavedra3133]

That’s crazy even the news anchor has racial experience

[@gnuthad]

It is good to also hear that the white couple beside him spoke up and called out the racial situation.

[@devinw6332]

This is the *fourth* time I’ve seen something like this happen *at a Double Tree specifically* .They’re wack.

[@hugh.g.rection5906]

he took a noggin

[@alfonsohill4774]

Stop doing business with those who don't respect you.

[@markmadlock8185]

tell them again!

[@esquirexii]

That is not the answer. That is what they want. To only serve whites. They are subject to the public accommodation laws of the United States. He has an absolute right to public accommodations.

[@MDOOMBot]

Thank you!

[@mpwarrior850]

So we should stop doing bussiness with saudy arabia?

[@AWAS-ps8sr]

So true!!!

[@HOMESTEADHEART]

I hope he files a MASSIVE LAWSUIT!

[@getvnews1918]

DEFINITELY!!!

[@charlespatrick8650]

HOMESTEAD HEART he can't, Doubletree has a binding arbitration clause in its contract with guests, SCOTUS held that private arbitration is mandatory even if a party does something unlawful, like violate that man's civil rights in this case, private courts to go along with private prisons are a-ok with the CONservative SCOTUS majority, private contracts are superior to our Constitutional rights in their view

[@BrianC7777]

What's he going to file for? This was all standard protocol through and through. The hotel is private property, if you're asked your room number, or if you're a guest staying in the hotel, and you can't prove that to the person asking, while lounging with your feet up on the couch as shown in the full length video, you're going to get asked to leave. If you refuse, they have the right to trespass you from the property and to have the police remove you. The police's job at that point is ONLY to remove you from the property. Not to investigate, not to find out who is wrong or right, not to resolve a dispute. You're on private property, its the law.

[@kiinobryson8293]

@@BrianC7777 Just because you have a long response doesn't mean it is factual. In the video I saw he showed his room key; room 539. Now the contract was violated by the hotel and he was not refunded nor did he stay the night. There is a pretty good case here...but you keep misleading the sheep

[@FallenExify]

@@BrianC7777 are you dumb or what

[@The-Long-Haul-Trader]

"911, what's your emergency?" * THERE IS A COLOURED HUMAN BEING *

[@lialaliala2968]

I cannot believe it discrimination against black never end ...!!!

[@TeamLegacyFTW]

@@lialaliala2968 I can believe it. Racism will die off eventually though.

[@pioneernut7487]

911 whats your emergency A black guy lives Were sending 2 swat teams right away America Land of the racism

[@OanhSchlesinger]

@@TeamLegacyFTW it will never die off as long as there are humans on earth. Racism is seen in all humans. To say that there are no black racists is a flat out lie!

[@kure2658]

@@pioneernut7487 we sending the most white supremacy officer we have hold on

[@dieschonen]

Double Tree didn't announce that they were going to refund his money.

[@marinstallings1632]

The two employees should be fired, this is getting old.

[@markmark63]

They were fired.

[@Limitless-vx8jd]

I see what you did there. Clever

[@gloriakayoka9208]

@markmark63 it’s not getting old. Its very annoying and it’s really big harassment. People who are racist and have attitude like this are very disrespectful and disgusting. They need help.

[@mariojorge4447]

They should be fired and 10 millions should be payed to the victim

[@nobullhq6942]

And by ‘old' you mean hundreds of years old. Agreed!

[@JewelAhmed3]

71 years old, no wonder why. He still got that Jim Crow mentality.

[@seriousbismuth2173]

@EvilShake101 ...pfft, uh huh. Sure dude. 😑😏

[@Reige17]

@Serious Bismuth dude's been watching way too many Ben Shapiro videos

[@sampleowner6677]

I'm 69 and my wife is 72 and are both conservative and we feel this is disgraceful. Age has nothing to do with it.

[@miguelarr4629]

Its like i say racism died in the 90s if it even died. Not too long ago where black and whites were seperated. And that security is from that time and still many out their passing on the racism to the next generation

[@coryrichter3621]

I'm betting he was a cop!

[@RobinMayhall]

What the male reporter said about the white lady who spoke up in his own situation is so true- in that *everyone* who believes this toxic racism and hate are wrong has to speak up and work together to eradicate it. Please, if you see something, say something.

[@ninjakash4162]

I worked as a front desk agent for Hilton and during my two weeks of training me and 7 other ppl were told to profile locals and minorities made my stomach turn!!!!

[@krumebogevsky7030]

A 71-years old security guard..... ?!?!??!

[@unclebluncle6211]

Still breathes racism

[@fifthwheelsumner2121]

FIRE THEM

[@chaosdragon4236]

i mean hey if i was 71 i would rather work till i can't work any longer just me though

[@bridge7137]

He remembers slavery.

[@htpcnz7378]

i'm sure he's living his american dream working 3+ jobs at 71 for minimum wage. dumbest bs ever sold is that if you do that you will eventually make it to the elite's club not an early grave... probably bit peeved that guest wasn't in the same position as he is.

[@LA-li4yw]

Hilton and double trees will never see me or my money..

[@fancybrooks3156]

Contact Hilton Doubletree and let them know why. Make your protest count! Otherwise, they will never know.

[@robdewey317]

LOL, um really? CBS does no one any favors with this bad reporting. Where is the police body cameras? Is there any footage? CBS says police say the man claims to be former FBI? If Massey did that and is not former FBI his credibility is toast. If he IS FORMER FBI that's bad news for Earl and the hotel. They didn't even ask Massey if he said it let alone see if there is any body cams of the incident....and so far I've not found any full video anywhere from Massey showing even all of what he recorded. It may not show the initial exchange but there's nothing in what they've shown that supports his allegations. Over a period of more than a decade I fostered kids mostly of color. We had about 4 incidents I believed were racially motivated in that time all of which were addressed quickly and correctly. And in truth raising my kids in a very white community the experience was overwhelmingly great in the sense the kids were judged by their character not the color of their skin. No one will come to our family to hear about how the kids are doing great in the middle class. Heck, one of the kids is now a cop in a tiny department. His older all white more experienced cops made him their guy representing them in union negotiations. But the media has their narrative and in this case they didn't even really try to get to the truth.

[@ncphocused]

I used to patronize Doubletree hotels for business travel. After viewing this, I will not use them again.

[@gripitl6878]

L A I’m black and I always stay at Hilton. I’ve never had an issue. I don’t stay at nasty double trees that’s for sure. Low class.

[@fancybrooks3156]

@J Jackson Thank you for this.

[@sharonlaudat3297]

Unbelievable!! Some things just never change! A paying guest kicked out of his hotel because he was minding his own business!! I definitely will not be staying at any Doubletree in the future.

[@RoseLee65]

On leave?! They should be fired and sued!!!

[@PUGGDAD]

“You really want this PR issue Earl? Do you?” 😂😂😂

[@beasaroze5596]

Apparently he did.

[@kellya8613]

had to pause and pick my head up from the floor😭

[@Unfinished_sentenc]

IKR???!!! Sounds like he totally staged this. Why else wouldn’t he tell them that he was a guest way before it escalated into a shouting match? If he was just “sharing baking recipes with his grandma” or whatever he’s claiming, just be happy to comply and be polite. It’s so simple!

[@kennethbonney7638]

We'll earl has it now!!!, wether he wanted it or not!!!😂

[@warcrabcyber9908]

@@Unfinished_sentenc stop talking garbage, the guy was discriminated against, and he showed no signs of agression. This type of racism is disgusting. And that security guy should be fired.

[@goodvibez8024]

Not even a refund?. Sounds like they robbed him in every way🤷🏽‍♀️

[@partridge9698]

This is worse than robbery.

[@iamnljdnomore8385]

They’re about to learn a valuable expensive lesson!! 👏🏽👏🏽

[@olabeg]

That is the name of the game for African Americans to keep them paying out funds and taking their money at all costs.

[@Xanduur]

He can get his money back just by going to American Express and filing a claim. Then he needs to sue the hotel and Earl.

[@calihiker7980]

I would have walked up to my room, opened the door, starred directly at him, and slammed the door. The cops should have looked at the situation, and left. This wasn’t a police issue, it was a private issue. The police need to know their role and not go beyond it.

[@Hero_of_Legend]

So the hotel could have easily looked up his credit card information and verified his status as a paid guest, but instead kicked him out WITHOUT a refund? That hotel better have been shut down by now for fraud.

[@The12p]

Update: Both hotel employees have been fired.

[@missourigreen051]

Where is your source?

[@caglep.1348]

@@missourigreen051 You must don't watch the news ? Really its everywhere. They reported it a few days ago

[@JM-qg9bo]

@@caglep.1348 It was just a question. The time you wasted being flippant you could have used to just attach a link.

[@wonderwoman66dp]

Ashley B. . . . and ur 2 cents wasn't asked for, nor needed.

[@wonderwoman66dp]

The12p . . . GREAT!

[@myself047]

You know what is amazing?? How every person or company has a ZeRO Tolerance Policy after they do something Racist..

[@Supah84]

@Go Go Go then they (the owners) should train their employees.

[@myself047]

@Go Go Go I also wrote person exactly for that point of argument. 😁😁

[@myself047]

@Go Go Go plus the employers should train their employees

[@sasukeuzumakinaruto1]

Because it will be bad for them andost of them don't care about race

[@RoundzMusic]

Because they know they will receive backlash if they don't fire the employee

[@avidreader1527]

This is outrageous ... I'm speechless .

[@ericlopez4615]

Sue the hotel and the security company. Sue them well. No excuse for treating him like that.

[@tinamarie8061]

I’ve gotten the fake “Can I help you with anything” which means why are you here?

[@ivorenesmith9003]

Yess! Lol... I walked into a restaurant, sat at the bar and was asked can I help you? Lol... umm yes, go get me a menu and place settings lol... The last establishment this happened at, I was asked the same question by management and the bartender said "she's here to eat at the bar".

[@dopeblacktherapist]

Same smh

[@sbonelocele3711]

I always reply with "no thank you" 😐

[@diouranke]

Exactly

[@meowmix8751]

Next time, say “yes I’m parched. I would love a glass of water with a hint of lemon. Thank you.”

[@whoodyGPonder-fj6hq]

I'm glad the blAck news reporter shared his own experience of this happening to him recently

[@phillmoore1561]

He probably made that up. Seems like the diva type to want to make situations all about himself.

[@notorio526]

@@phillmoore1561 triggered.

[@jamslaps]

phill moore wow what an assumption lol based off of - what 30 seconds?

[@jaxf4140]

phill moore wow just like you made up that whole scenario just now Just Shutup you’re a clown lmao

[@turdferguson8928]

@@phillmoore1561 No, not everyone is like you

[@AmyElzeyLosingitwithAmy]

so that hotel stole his money. I hope he sued. everyone needs to boycott this hotel.

[@no-winteronly_snow5061]

Well, now we know which hotel to avoid making a reservation for in the future.

[@blacklyfe5543]

"How am I loitering in area that is public" 🤣🤣🤣🤣🤣🤣 facts

[@marils8452]

I think a hotel lobby is technically private, but it's open to guests. So, as a customer, it's open to him. Well, it 'should' have been open to him. Maybe the security guard thought he wasn't a guest, and was just some random guy.

[@coryb8432]

How is the inside of a private business public area you should learn about your facts

[@nutfar4413]

Cory B The employee literally said its public for guests but he was a guest. Stop defending a racist

[@cflo1386]

It's a private area, but he was a guest and is entitled to its accommodations.

[@idontlikeyou2232]

@@marils8452 even random Guys don't hang out in a hotel lobby. The white Imbecile was Just being nasty.

[@mehmedtiro412]

Lmao... Double tree claims to be sorry, yet never provided a refund. 😂😂

[@opandeokoth4827]

Yeah

[@rp-m5083]

Discousting beings

[@MrZlathan3]

Double Tree needs to be sued.

[@veryimportantrus]

@@rp-m5083 nice edit haha

[@user-cq1wv3rf1q]

If you are staying at the hotel, wait until you get to your room to have a phone call. I find it annoying when people take personal phone calls in public and speak loudly

[@kimmichaud7741]

This is outrageous that a paying guest was treated this way I'm outraged I would sue the pants off them

[@Lynn-ee9hq]

Guard: "I've got, ah...a situation here..." "A person of color...is talking to his mom on the phone in a public place...send back up. Send SWAT. Send the Marines."

[@halitalihankaraks7998]

Somebody call somebody.

[@mariselarodela8683]

You comment had me laughing i mean its not good to be racist but you nailed it hahahaha good one

[@fifi4326]

Aha!!

[@irfanhandono]

Meanwhile, a white guy with an AR-15 doing mass shooting. Cops: "Don't worry, guys! He's safe."

[@hueykhalidX]

@Rosalie - "***A BLACK PERSON is talking to his mom..." WTF is a "person of color"? No such thing.

[@Mlogan11]

The manager should have ended the issue and apologized once it was verified the guy had a room. Continuing to kick him out AND not issuing a refund was even more egregious. That's why both the manger and security guard were fired- no reasonable excuse for their actions.

[@oliver_twistor]

If I were the manager, I'd apologize and then offer the guest to stay free of charge. That would be a lot cheaper for the hotel than risking being sued.

[@antoniomarcos5321]

@@oliver_twistor Not to mention the bad publicity.

[@djdsf]

No need to issue a refund. He said he booked it with his Amex. Part of being an Amex card member is having the ability to call and cancel/dispute any charge at any point without much hassle. I've done it a few times and it's super painless on the cardholder's part. Does not excuse the behavior, but you can be sure he got his $ back.

[@doreencloutier1066]

@@oliver_twistor i know if once I found out I was wrong and he was a guest, a paying customer, i would have been so mortified. But this Earl sits there with a smirk on his face and says "not anymore". That demeanor is the one reason that makes it so obvious why it is racism.

[@jonothandoeser]

@@oliver_twistor Or a room upgrade.

[@dereksambrick3044]

How did he not get a refund? You check in get asked to leave without staying over night and they just keep his money? That’s criminal

[@kimdanger3829]

How do you train evil out of a person?

[@verve5erudition885]

Hilton Doubletree Hotel has lost me as a patron.

[@MyEyesBled]

Verve5Erudition

[@eddenoy321]

Roachtel 6 for me from now on !

[@medicanmannato]

@@MyEyesBled motel 6 is probably all you can afford

[@whitemailprivilege2830]

Verve5Erudition you never were a patron anyways

[@MyEyesBled]

White Mail Privilege

[@batiyahyisrael]

"You really want this PR issue, Earl?" 😂 I guess, he did...smfh

[@no1canbemeable]

@@stacyblaustein1228 bye witch

[@kujo8290]

Stacy Blaustein lmfao you seem like a very good person

[@chayil7489]

Stacy Blaustein says the European whose ancestors plumaged stole and killed to get what they have now.

[@skyedog47]

Earl wanted all the smoke. lol

[@douglastaylor3348]

Those employees need to be fired. That is rediculous.

[@HollywoodCharityAuctioncom]

I hope the victim got PAID with a great settlement.

[@cicibracken7412]

He had a room key.. just say sorry for the misunderstanding and walk away..

[@riqwilliams5191]

Cici Bracken that wasn’t his motive though. I hate how the manager gets proof that he says there but police get called still. BS

[@cicibracken7412]

Riq Williams it’s half racism and the other half is just grown men being so dramatic

[@riqwilliams5191]

@@cicibracken7412 But who`s in the wrong, I feel dude had a right to be dramatic but he also had proof that he was staying at the hotel. Im just heated at the manager tbh

[@madmanpete3332]

He did lie to earl and said he forgot his room number but had the key

[@cicibracken7412]

Mad Man Pete what’s your home address? Give me your address right now. Would you feel comfortable telling a stranger where you’re staying? No right? Exactly... he has no right asking for the room number he’s not required by federal law or by the hotels regulations to provide his room number upon request. So shut up

[@JAY1892]

When you have to ‘train’ staff to be civil to paying guests, your hiring policies have failed and you have failed as a company.

[@leerzeichn93]

Well, they are civil to white guest. Black ones are another, bigger issue.

[@BarocaS2]

Yes but to be fair, what are they supposed to do, a racism test?

[@vj8234]

@@BarocaS2 i bet Earl claims to be a good Christian!!! Thats the racism test right there.

[@gracieg7601]

When I was a little girl of about 3 or 4, I had a black baby doll. I loved that doll. I got her for my birthday. Which is in October. So I had her with me wherever I went. The next year we went to a family reunion and naturally I wanted to take her. The older women were like really old. One of them took her away from me. I was screaming and crying, so I followed the lady with my baby doll. She went and sat down and I’m screaming and crying, so my older sister went to get out daddy. My daddy was so mad. I won’t say what he said about it for one thing because I was so young all I remember is my daddy was mad and he got my baby doll back. But when I was older my sisters told me about that. And my daddy told me when I asked him. The main thing I remember is that that old lady took my baby doll and I got her back because daddy took care of it. But guess what? We never saw thst old lady again. In case you didn’t realize it I’m a white girl. My baby doll stayed with me till I married. I fivally gave her up to a young child in our family. I wish I hadn’t cause she didn’t take care of her. I was little when I got her but she stayed with me avd was safe. We were very poor and my grandmother made clothes for my baby doll.

[@JAY1892]

@@gracieg7601 Bless you young lady and thank you for a lovely story. 🙏🏾

[@michellejoel1074]

Sue the hotel.

[@Caydiem]

You'd think checking someones credentials wouldn't take more than a minute. These guys deserve to lose their jobs for being this incompetent.

[@Hummingbird-yu3kt]

The hotel manager should have removed the security guard to a private place, advised him that this was a paying guest and the guard was out of line. Then apologized to Massey for the situation. THAT would have been the right way to handle it. He was not being rude or disrespectful to the guard, just questioning why he was being treated so inappropriately. I'm floored...just floored that anyone would think that this behavior is ok REGARDLESS of race or ethnicity!

[@Grumpyagain]

Hey it's Oregon and even worse it's Portland, they live in their own little world down there.

[@dennisjr77]

Damn..... what happened to “the customer is always right?” At the very least..... not getting bad press in this day and age of social media!!! 🤦‍♂️

[@chargersfann3997]

Nope Massey violated hotel rules of civil and professional conduct on their property dude which they have the legal rights to ask him to leave over

[@goodnessjonathan5259]

@@chargersfann3997 wait what?? Remind me the rules he broke just being curious

[@Ryooken]

Here is my problem with it. What if the guy hadn't checked in yet and got or made a phone call to let family know he was at the hotel. What needs to be done is to have under cover federal investigators go into these places and arrest the cops and the people who participate in this nonsense then it will stop.

[@DocBrew69]

They all need to be fired. Not just the hotel employees. The cops as well.

[@daricktemple1792]

Absolutely the cop

[@jediknightjairinaiki560]

Absolutely! The damn cop(s) refusing to use common sense in a situation like this. They're just as racist as the hotel employees.

[@khantra4568]

@@jediknightjairinaiki560 That's Portland for ya.....

[@mykessportspicks3928]

yeah the cops are complicit in these exchanges instead of having level heads and assessing if laws are broken and what the appropriate response is. They usually show up and do what crazy white asks.

[@1990758]

I heard they were fired but they'll just get another job somewhere else

[@MichaelJohnson-fg1gm]

The days of being passive and saying im sorry is fading very fast you cannot train ignorance

[@darrinspears6122]

We as black people go through this EVERY DAY ALL DAY, NOTHING new to us

[@SolidRock008]

LOL "Do you really want this PR issue, EARL?" 😂

[@tklyfe]

Doubt he even knows what 'PR' means.

[@kyliCatherine1]

TK Lyfe Obviously he does, if he used it in the correct context 🤦‍♂️

[@tklyfe]

@@kyliCatherine1 I meant the security guard...

[@kyliCatherine1]

TK Lyfe Oh ok

[@SolidRock008]

@@kyliCatherine1 🤦‍♂️🤦‍♂️🤦‍♂️

[@2004mojo]

They are no longer on leave. The hotel fired both employees.

[@jblaney-bolansouthworth7646]

This is same exact crap 💩 we disabled get just cuz they feel “**uncomfortable**”😳😱 thanks Denny’s restaurant

[@Nico.Robin7]

Well done to them 👏🏾👏🏾👏🏾👏🏾

[@mplsridah]

Marquette Smith 1000 NE Multnomah St, Portland, OR

[@eelised7805]

donthavetime4that I think you’re right.

[@yuhannamuhammad7818]

donthavetime4that no, they literally fired them. You do not know what you’re talking about. I literally work for this company.....they have a zero tolerance policy for racism, homophobia, transphobia. Hilton is literally celebrating diversity this year because of how diverse the leadership and line level team is. M Literally one of the best places to work. You don’t know what you’re talking about

[@jasontorres3811]

Don't ever go to the hotel again

[@monaholling8614]

This kind of crap has GOT to stop immediately! I hope he takes legal action against that hotel.

[@carsanddrivers1570]

Feeling uncomfortable is not a reason. I feel uncomfortable with a lot white ppl

[@shakithashumble-pie8294]

👏👏

[@vanbrosko97]

If ur uncomfortable with someone just because of their race you are racist

[@neetrab]

@@vanbrosko97 he didn't say it was just because of their race though.

[@newjunies]

T Mox i'm uncomfortable with white people AND religious people, even if i'm mixed all the 100% caucasian people i've been around have either made racist remarks / backhanded compliments towards my cultures or just gave me bad vibes. my best friend's mom thinks im a pervert for being bisexual and religious people just genuinely don't sit right with me shshs.

[@gideone9802]

Ye, some people are too white, annoying

[@srichardson1029]

There are a lot of Double Tree hotels that are discriminating against blacks. Boycott them. The officer or security guard needs to be fired also

[@MyEyesBled]

S Richardson

[@blognewb]

@THE TRACKCAR uh, hitting them in their pockets IS boycotting. And it worked, both got fired, double tree issued an apology.

[@louisechacon9836]

The security guard Earl and the manager was fired.

[@shaylaahava6413]

🤔The thing is this is a very delicate situation to be in... I put myself in the security guard's shoes for a moment and imagined how I would handle an occupant of the hotel if I needed to confirm whether or not he stayed there... First question is: was he the only one in the corner.... and questioned? How could I come across polite and warm without coming across negative... i.e. racist?...

[@jessejauregui]

Common sense is slowly dwindling away, that’s sad 😔

[@ailyyang5982]

It is why you don't hire a 71-year-old security guard.

[@davidcjones3100]

THIS IS ONE OF MANY REASONS WHY I PRAY EACH AND EVERY DAY BECAUSE OF THIS KIND OF ABUSE.

[@mommygarcia9137]

Mr Massey is about to get paid !! Lawsuit ! Lawsuit !!!

[@katrinawillis1073]

Take some money out of their pockets! I bet they'd change their damn "policy".

[@cynthiamyles191]

Unfortunately that's not all we need to do....this is happening too frequently Across America and hitting them with Lawsuits is Not The Cure! Could it be that the 400 years are approaching come 2019. This date "may" hold a connection to what's really going on in these times relating to America!

[@marian8757]

They need to start taking money out of the pockets of those idiots making the calls

[@BrianC7777]

Its a pretty universal police across all hotels across the world. Not sure what needs to be changed, other than guests being educated on what cooperation is.

[@FallenExify]

@@BrianC7777 you're such and idiot

[@tonisanders3289]

@@BrianC7777 and employees need to be educated on how to treat people of color.

[@jasonmax5644]

This takes racism to whole another level judging someone for what they look like he should sue that hotel and get his money back.

[@jpleaz]

They owe this man a full refund, a public apology, and compensation for the entire exhibition of racism they forced upon him. Not to mention the staff and employees involved should be terminated immediately otherwise we know that doubletree hotels foundations and principles are rooted in racism and discrimination‼️ #boycottdoubletreehotels #doubletreeisracist

[@pitabreas9633]

*racially profiles a person* “He was yelling the hotel was racist” People always say black people are always angry but never see the reason why

[@SNAKETOOTH47]

@Char Char Binks and you were born stupid apparently.

[@slimdacreature]

@Char Char Binks Do you even know any black people?

[@msdiamondlinks]

Char Char Binks We’re born angry yet whites hated us from birth just because of the color of our skin.... who’s really born angry🤔

[@WolfenX4]

@@msdiamondlinks Finish him, boo!!!!

[@3xTreMe97]

@Char Char Binks what a dush

[@johndo8792]

Earl lives in the 60s. When the America was "great again"

[@antoniosarmiento4382]

@@pluviophileh1849 You know... blacks were lynched and abused and there were less "messicans" taking "murican" jobs. Typical Trump idiocy.

[@TNTN1977]

Perfect

[@yankeemockingbird4985]

And those days were run by demon cants instead of the current MAGA

[@seabago8463]

@N ramos Pendantry. The label can change. Now the persons calling for lynching are in the Republican party. Racism is the substance of the matter, not the name of the party.

[@agentsmilze1784]

😂😂😂

[@DEADLOK69]

Do not sue the Hilton. Sue the individuals who caused the problem.

[@itscollysworld1389]

I was going to have my baby shower at a double tree Hilton Uhm NO I will keep my BLACK money .

[@YourGrace_06]

Colly McDonald the sad thing is some of the employees probably don’t want black ppl there. Or anybody with melanin for that matter

[@coryb8432]

Im sure you were

[@xElmaniix]

@SpankBuda Upon seeing your comment, I decided you're absolutely right. I should be spending Black Money with Black Owned Businesses. Thus, I spent the last couple of days searching for black owned stores that provide the things I usually get from chain stores. Thanks to you, I now have 30+ black businesses to extend my business too. For the first time, I visited a couple on Saturday and bought several items. Honestly, I am exceptionally pleased with the quality and service I received. Thank you again, now my black money is going where it truly belongs. I encourage others to try this out too. 😄

[@badjito]

glad you keeped your money

[@ATrollingSquad]

They don't take food stamps anyway

[@keisi1574]

Looks like Mr Massey is going to be accused of loitering in a courtroom, next...while he's winning a lawsuit.😉

[@Yawdan]

@Vermonster90 'Facts' 'Strong possibility' As D.L. Hughly said, the worse place for a Black person is in a white person's imagination.

[@edwhite101]

@Vermonster90 Throw out 1-7 and 9. Have a nice day. Oh and Happy New year!

[@Anthony-zt1zs]

Lol!

[@keisi1574]

@Vermonster90 You're speaking in logical fallacies. You need to actually study logic before entering into an adult discussion. Seriousjy- I'm offering sincere n helpful advice. AND, on top of being illogical, you're making things up which you have ZERO proof n evidence for. OR...Or- you can back up you claims right now. Nobody is stopping you. Give me no choice but to admit I'm wrong and I will. *Do you hold yourself to that standard?*

[@MayaDTV]

@Vermonster90 it doesn't matter how long your comment is your still not a lawyer! So at the end of the day all the time you spent typing is irrelevant LOL no one cares about your opinion!

[@monicaleonard6068]

Employees on leave! That's not an apology then.

[@sheriah2077]

"Zero tolerance to discrimination" but it's not emphasized until something like this happens to someone. Words should translate through actions. This is a perfectly good example that they don't have zero tolerance to discrimination. Disappointing.

[@Spacegirl-mx4np]

“We have a zero tolerance stance on discrimination of any kind” Me: ..... then what just happened

[@limiv5272]

@Char Char Binks I somehow doubt no one knew that guard was racist, these things usually show in a lot of ways

[@peaveyst7]

@Char Char Binks where exactly...

[@nialcc]

@Char Char Binks - So you know all this... how exactly? Your lies make you look not only like a racist but a fool.

[@imdevomtb6587]

This man is loitering in our lobby where we have seats and tables

[@hzjohnson1632]

exactly 😂😂

[@TeamLegacyFTW]

Blasphemy!

[@tigerlilly9038]

THAT BURNED ME UP!! 😠!

[@BloodNote]

😂 "hello 911. This GUEST is loitering in our lobby where he's staying." You have to make it hurt. 👀

[@turtleislandlac1490]

Right I thought that was the purpose of a hotel lobby so guests can sit there during their stay if they want to.

[@miketaverner4451]

He paid for his room? , how can he possibly be trespassing

[@crownbodyandsoulllc9222]

I’m sure they didn’t issue a refund because it would mean admitting they’re wrong!

[@dragonbane44]

The man has now filed a lawsuit against the hotel for $10 mn

[@paulhorn7855]

Hope he didn't file here in Oregon. We have a 3 million dollar cap on lawsuits like this.

[@metroboonk5961]

@@paulhorn7855 I think he did, since it was recent in Portland, Oregon

[@paulhorn7855]

@@metroboonk5961 Even if it happened in Portland he needs to go out of state to sue. It will be better for him in the long run.

[@sylviawilliams7234]

Paul Horn I wouldn’t care if it was $10. It’s the principle

[@8dholland]

Lol. I would too. Retire off their stupidity, why not?

[@bendecidocory]

what boiled my blood was when manager said well security wouldnt call upon me if he didnt feel it was not a threat wtf.

[@pineapplequeen9582]

Big John completely incompetent. Reminds me of my former job and why I left that rat infested jail cell

[@marvalousfox5602]

wicked people

[@007Fusiion]

Assumption and deference to older white guy

[@MichelleT-so4we]

I got kicked out of a library before; they didn't apologize. Law enforcement can be so weird.

[@jayb2491]

Lawsuit and shut it down. They know what kind of people who work there. They know and they just didn't care until now.

[@xxsnowninja2896]

"Loitering in a public area" Wat

[@mrkrabs6412]

Tucker Johnson no if you watched the video, you’d know that he asked him for his room number and he didn’t remember it, when the manager came he showed him his room key, I’m not say it’s racist but they way they treated him was wrong, the reason he got fired and the hotel apologized, listening helps you in life, try it one day bud

[@JeevesReturns]

Then... don’t put chairs in the lobby maybe?

[@beerussama5338]

@Tucker Johnson You obviously didn't watch the video. He had a paper with his room number which you get after you check in. Stop trying to justify racism with baltently false information

[@Khadijah_time]

Tucker Johnson We all KNOW it’s a public area for GUESTS at that (any any other) hotel. And he couldn’t possibly be loitering as an actual guest. Stop it, your justifications are obviously not warranted given the evidence. Really, who remembers a room number they received then took a call which totally distracts them? Saying he didn’t remember doesn’t warrant being told to leave without a refund for a service he NEVER received, you KNOW that. And like he said in the video, there were plenty other guests that were NOT asked for proof of that fact. At that point, it was very obvious HE was TARGETED. For whatever reason is anyone’s guess. I’ve actually had people my race act the SAME way. Some people are not suited for certain jobs. People in that position are supposed to DEESCALATE issues, not the opposite. Did the man get upset, of course, anyone would depending on their state of mind at that particular time. Everyone has a story. However, logical people don’t condone such behavior, racism or not. Free your mind and the rest will follow. ✌🏾

[@sublimesense7761]

@?????? you dont know what your talking about he doesnt need reasonable suspicion because he is employed by the owner of that property who reserves the right to kick him out for any reason

[@snakechrmr6398]

"We have a zero tolerance about this kind of thing" we just forgot to tell our managers.

[@feliciataylor3772]

They have a zero tolerance for it but refused to give him a refund. It's hard to believe them if they didn't refund him.

[@Madara2B]

how about a 20 million fine for being negligent in training and hiring racist people hmmm? no just another slap on the wrist with no changes....again.

[@collin669]

That part 😎👌🏾💯

[@aj7347]

Sue the hotel

[@veronicabrown9814]

Thank God my parents taught me not to be a hater. Life is to short to be a hater. I would lose my mind like these haters. To get upset because another human being Is somewhere you are. Letting it ruin your day. Stopping your plans because another human being who you don't know has cross your path or vise versa. Getting stress been out what a pitiful life. I just can't imagine living like that.

[@ryno7547]

Oh my God! U kick out ur own paying guest! I’ll NEVER stay at DoubleTree again!

[@whothecapfits6910]

Never!!!

[@barcode1512]

Dra O Wtf? “Sure you won’t” I Definitely won’t ever go to double tree after knowing what they did. God your comment was childish

[@ryno7547]

Childish? That people tend to support those businesses whose practices, policies, and procedures are in alignment with their own values and beliefs is not a novel idea. I am outraged by what took place at Double Tree. So next time I’m looking to stay in a hotel, Double Tree is not going to be on my list of potentials. There are plenty of great hotels that go above and beyond and train their employees to make all their guests feel welcome, respected and valued.

[@barcode1512]

Ryan Myers Are you blind? I’m agreeing with you. I wasn’t even talking to you I was talking to Dra O. Do you not see it’s for them only?

[@ryno7547]

Bar Code I know that I liked ur comment I was responding to first comment

[@hostility3404]

Why is a 71 year old a security? wtf is he gonna do if something happens? Lol

[@tsotsiburundi8444]

Spray them with his inhaler 💨💨

[@slade4029]

@@tsotsiburundi8444 😂😂

[@CarolinaJ.O.A.T.]

@@tsotsiburundi8444 LMMFAO

[@Lunzzxii]

Lol! Call the police Lol!!🤣😅😂🤣😅

[@darrylaustin9048]

Earl would have got a beat down after his shift

[@reginaldjohnson1637]

Both employees need to be fired

[@abrahama7921]

Sue them now

[@MsMarie-su7qy]

Needless to say, that it is a blatant waste of EVERYONES tax payer dollars to have the police come out and investigate a baseless accusation. People making these kinds of calls should be fined, once it is determined that the call was not warranted. Perhaps this would cause the accuser to just mind their own business.

[@2wMaliman]

That will never happen. Police love false positives, they give them a legitimate reason to harass, detain, and bully the 'undesirables'.

[@VerYCrear]

Some states fine if u make an unnecessary call. I don't know if this would qualify cause the security guard is going to look for excuses

[@analuciasanchez104]

We need less cops . They are bored. Lay them off .no more terrorism. They dying to prove their job is justified. When they catch the few bad apples .they make sure they put it in the news to pat themselves on the back

[@carlosr1060]

Ms. Marie I think he should have told the security guard, that he was in room 539, and that would have been the end of it. But he chose the longer route. Inferiority complex over reason.

[@SHAYUPIVER]

Ms. Marie, I agree 110%

[@Levi_The_One_The_Only]

Wow this is literally insane. He has a room key and every and he's just chilling in the lobby. Bruh WHAT

[@marklloyd4087]

I can't understand people sometimes, I would have hit the roof if this happened to me, and I am white.

[@peaveyst7]

@Char Char Binks he made a phonecall...

[@nialcc]

@@marklloyd4087 - And you can BECAUSE you're white.

[@nialcc]

@Char Char Binks - Again you know this because...?

[@nialcc]

@Char Char Binks - You watched the video? The one you stated was "chopped" and didn't show everything. I watched the video and didn't see any of your BS. So where is this "video" you watched?

[@donpettway7284]

I have been a Hilton Honors member for years. Hilton Hotels have been my first choice for places to stay on business or vacation. I think I'm going to have rethink that in the future.

[@SirIronJim]

I've been using Best Western Inn, I've always found there Hotels to be top notch for my needs, I've never had an issue with there establishment, I'll make it a mission to stay as far away from Hilton / Double Tree Hotels as humanly possible

[@donpettway7284]

@@SirIronJim I use and am a Best Western rewards member. Haven't had any problems there either.

[@glennjones7605]

This is the type of behavior that this 71 year old has been exhibited all his life/ A racist.

[@WildwoodClaire1]

Doubletree is owned by Hilton. Boycott Hilton.

[@BaronSaturday66]

That's hot!

[@karenwatson5053]

WildwoodClaire1 exactly...

[@FingerBreakerWu]

And Paris Hilton is a well documented racist.

[@1990758]

No boycotting