How a Utah man found trouble with the law when trying to simply return a defective TV

[@rubyrudy]

The lesson? Do not buy from Walmart

[@crm6270]

I went Walmart free over 4 years ago and never looked back!

[@bobroberts2371]

Lesson? Read the warranty terms and conditions. He stole the new TV as the old one was beyond the return policy and into the warranty phase which he didn't abide by.

[@numberone5680]

WALMART is the WORST🛑😈

[@crm6270]

@@bobroberts2371 Hey is saying their return policy runs afoul of the consumer laws of his state...

[@jvanek8512]

The lesson don't wait almost a year to return something

[@slamboy66]

But a perp with a shopping cart full of merchandise can just walk out.

[@realstatistician]

This is Utah. You won’t get away with that here.

[@BoMwarriorVlog]

That's California (& maybe New York), not Utah. 🙄

[@walkingdad506]

You may get out of the store with your stolen item but in Utah they (Walmart) takes pictures of you your car and your licence plate. The police will come to your house. It may take a few days.

[@eddo1983]

​@@walkingdad506Walmart's cameras in the parking lot aren't of good enough quality to read license plates. I've watched so many CCTV clips in true crime videos and the video quality is just horrible.

[@DarqJestor]

I imagine if the store knew their addresses they'd also send the cops after them.

[@sallyvella7012]

Can't believe Walmart is actually PROUD to say we are glad we had you arrested so you could resolve our return problems and scams.

[@Marj15]

Walmart won’t handle any of their internal issues internally. Walmart is horrible.

[@jvanek8512]

The problem was he tried to return a TV that almost a year old. The employees should have known it was past the return date and he should have used the warranty. Just because onn is a Walmart brand doesn't mean the store handles warranty repairs

[@bobroberts2371]

@@jvanek8512 This is clearly stated in the warranty terms which are listed in the ONN site.

[@carolmcln5028]

@@jvanek8512 The tv had a 1-year warranty. He returned the tv which wasn't working correctly right before the 1 year warranty ran out. They would not help him.

[@redbaron6805]

@@jvanek8512 Actually they do, as their own warranty policy states you can return it to the store for replacement within 1 year.

[@amitsamra1937]

This story so poorly done. At 2:10 did he walk out with a new TV or his old, defective TV?

[@mEnTL32]

Exactly. Sort of leaving out just a LITTLE info. Not able to find the police report, but I'm guessing he walked in with his 1-year-old TV and tried to walk out with a new one. Want to know why no one trusts the news any more? This is why.

[@amitsamra1937]

​@@mEnTL32 🤣Maybe it's coming up in 'Part 2' of this 'exclusive' investigation by ABC4. The suspense is killing me.

[@Molon_Labe1776]

Right!? I was so confused. She made it sound like they threatened him for taking his original tv, but he straight up stole a new one. It was outside the return period and no extended warranty, so Walmart if off the hook. He needed to take it up with the manufacturer if it was under a manufacturer warranty. She also called the Onn tv a roku. Then said "before he retired, he work as a consumer lawyer." Who becomes a lawyer right before they retire!?

[@redbaron6805]

@@Molon_Labe1776 Did you drop out of after 2nd grade or something....?? 1. He "stole" nothing, as he was returning a defective TV which was WITHIN the 1 year warranty period. 2. Onn TV's are what are known as House Brand TV's, like Kirkland for Costco, and Ryobi for Home Depot. Onn TV's are ONLY sold by Walmart, and are basically a Walmart brand TV's. 3. The Onn TV uses the ROKU Operating System, hence is known a a ROKU TV, just like buying a Google Pixel Phone is known as an Android phone, because it uses the Android operating system. 4. He worked as a consumer lawyer UNTIL he retired. Just wow.... I'm stunned you even completed 1st grade....

[@WeedMIC]

Sure sounds like he took another/different tv.

[@amigo4909]

The first problem was buying from Walmart, they are not problem solvers.

[@anthonymartinez4307]

That’s what america has become, you ever try calling the DMV? Nobody has service.

[@ronbennett7885]

Millions buy TVs and other electronics from them with no problems. For a return well after 30-90 days, it's at store discretion. Treat workers with respect and one of them will likely make it right. Stores allow returns for a limited time as a courtesy. It's not warranty service, which is provided by the manufacturer. Many conflate the two. He should have known better.

[@secondchance6603]

@@ronbennett7885Try and actually watch and LISTEN to the video before posting BS.

[@VedaSay]

Not true.

[@Navy_VetE6]

A company steals from you, it’s a ‘civil’ matter. A company accuses you of theft and the cops are all,over you. WHO exactly are they working for?

[@mmpdx11]

I like how the police spokesperson said they are obligated to investigate a reported theft, but they obviously didn’t investigate much because if they did they would not have gone to his house that day and arrested him. Sue everyone

[@skipdalu5805]

They're not obligated to deprive someone of liberty under color of law without properly investigating or knowing the law. No, I'm not a sovcit- and I appreciate the difficulty of being a cop- I couldn't do the job.

[@Vtage1]

Correction…if you buy a Toaster it should toast….if you buy a Blender it should blend… if you buy a TV it should TeeeVeee

[@bobroberts2371]

And if you are a consumer advocate, you must read the warranty that states to call a toll free number for warranty issues / repairs.

[@braddl9442]

it did for many months, then it stated showing issues about a year in. Sounds like the Power board had short, or the TCON board had an issue. A simple 30 min fix if he contacted ONN RMA dept. They likely would have sent out a guy who would swap it. Or bring a replacement to his house and take the broken one.

[@redbaron6805]

@@bobroberts2371 Except of course..... the policy CLEARLY states.... "You can RETURN your ONN TV to Walmart, OR get warranty service from Walmart or their designated warranty service." Since it is a Walmart branded TV, (Onn is ONLY sold by Walmart), you can return it to the store within 1 year. The staff was clueless and incompetent, the lawyer was correct...

[@redbaron6805]

@@braddl9442 OR you can return it to the store within that year... and get it replaced... which is exactly what he did...

[@dmo848]

Not after a year though

[@Terrakinetic]

There needs to be a stronger way for consumers to punish corporations.

[@K9Megahertz]

It's called you don't give them your money. I stopped shopping at Walmart years ago after being harassed at the door to show my receipt.

[@Terrakinetic]

@@K9Megahertz No. That's not good enough. They need something harsher. Something personal.

[@tysacura1323]

I'm confused. If you buy something, you have a number of days to return it. 14 days for most electronics. Now if it stopped working a few months later. I can't return it to the store with the receipt. I will have to take it up with the manufacture. Most new items come with the Manufacture limited 1 year warranty. which means if you have a problem within the one year. you take it up with the manufacture. not the store.

[@markstevenson6635]

It was Wal Mart's in house brand.

[@doc693]

Doesn’t matter

[@refosco1993]

This wasn’t a return, it was a warranty exchange. That TV brand is made for and only sold at Crap Mart! The manufacture will tell the customer to go to Walmart with their receipt. This type of exchange would be more common at stores like Lowe’s and Home Depot.

[@loganq]

@@refosco1993 A lot of companies make things for Walmart. That doesn't mean Walmart is handling the warranty claims!

[@refosco1993]

@ They confirmed he didn’t do anything wrong in the video. The customer also happened to be a lawyer who happens to specialize in cases regarding warranties. I’m not really sure what you are trying to get at..

[@mikeymarriott]

Poorly reported story. Made it look like dude got arrested for his own tv when in fact he took a new tv without completing the return process.

[@unclegeorge7845]

Where did you find out that he was carrying a new TV and not his old defective one?

[@carolmcln5028]

The store would not help him with the return process. They claimed they didn't know what to do!

[@carolmcln5028]

@@unclegeorge7845 Why on earth would they have him arrested for taking his old defective one?

[@rickclark7508]

@unclegeorge7845 read between the lines man!

[@unclegeorge7845]

I watched it again and you're correct. The guy walked out with a brand new TV. He should have taken them to small claims court.

[@GamersBay]

Not surprised. I bought a brand new Asus laptop from Best Buy with cash. As I was walking out the door, a manager stopped me and demanded I pay an additional $150 on top of the $750 I had just paid them. She claimed the price was wrong, but I know what the sticker on the shelf stated and the receipt showed the same price. She then threatened to have me arrested should I leave, I told her to go ahead and call the cops and I warned her security not to bother putting their hands on me. The GM ended up making it right by apologizing and giving me a $1,200 Asus model in place of the one I bought. It still shouldn't have happened to begin with. No one deserves to be threatened with arrest for something they clearly bought and paid for, its disgraceful.

[@redbaron6805]

Wow.... that is just crazy.... Could have been a big time lawsuit...

[@kentogletree9509]

Summit County Sheriff and Walmart should be sued under 42 U.S.C. § 1983 to teach them what unlawful arrest is because they obviously don't know and will continue.

[@OneStepBeyondu]

USC only applies to agents of the government, you'd need a separate civil suit for Walmart.

[@obits3]

By his own words, he attempted to replace his TV without store authorization. That’s theft.

[@Tryp-j9d]

@@VedaSay He STOLE the second TV!!!!

[@EnlistedBombin]

@@Tryp-j9d was it a 2nd tv or the original?

[@seamoreplant]

Who here are on the huge corporations side? 😂

[@WeedMIC]

I miss radio shack. I returned a phone 3 days before the year warranty was over. The only question was do you want a replacement or refund.

[@DarqJestor]

Stores were more honorable when people were.

[@MrDarryl90210]

Walmart knew it'd be much cheaper to give the guy a new TV versus engaging in yet another unnecessary and potentially costly lawsuit.

[@DarqJestor]

The lawyer knew that too.

[@redbaron6805]

No, Walmart knew the attorney read their warranty policy, which is a legal contract, which the store refused to follow, violating not only their own store policy, but the law.... "You can RETURN your ONN TV to Walmart, or get warranty service from Walmart or their designated warranty service." A warranty is a legal contract. Their own warranty says you can return it to the store for replacement, and the store had incompetent clowns that didn't know their own policy nor the law. When they couldn't figure out the paperwork, and asked them to call Onn, they told them Onn IS Walmart, and they needed to sort out the paperwork themselves. No different than if you bought an Insignia TV and Best Buy told you to call Insignia... they are the same entity...

[@cayankeelord3730]

Yeah, makes you wonder if the manager still has a job there. Corporate knew they would be in a "heap-O-trouble" if this went to court. Filing a false police report, violating the terms of a warranty CONTRACT and the courts being held libel for malicious prosecution. ( a maybe on that last one ). A GOOD lawyer would have had Walmart's lunch.

[@DarqJestor]

@@redbaron6805 Insignia is just the brand name of Best Buy. Those products are manufactured by different companies, probably whichever is cheapest that year. Same thing with the old Kenmore appliances, some were even made by GE and Whirlpool.

[@redbaron6805]

@@cayankeelord3730 He could have sued them for filing a false police report, false arrest, emotional distress, etc. etc. Which he may still do. Once they refused to honor the warranty and do the paperwork, which is a legally binding contract, this became a contractual dispute and a civil matter, not a criminal matter. Hence, he could also sue the police department for a false arrest.

[@tommytahmoreszadeh1158]

Avoid Walmart no matter how convenient it is. They've always had such lousy service.

[@forestfrost9676]

Did the manager get charged with filing a false report?

[@lanedexter6303]

This is pure Walmart. Only lawsuits costing them BIG money will ever induce them to change. They are all about corporate earnings, NOT about human beings.

[@vihtoripuurola3775]

This is a warranty claim and not a retailer problem.

[@moonshoes11]

It’s both.

[@seamoreplant]

What?

[@PhrontDoor]

The warranty is WITH the retailer in this case.

[@loganq]

@@PhrontDoor No, the warranty was with whoever is behind the Onn manufacturing.

[@courtneybogle24]

​@@loganq....which is Walmart

[@musekic4654]

RFK Jr stole a TV - this should be national news.

[@licktin1091]

I was literally thinking of that right now lol. They have the same raspy voice!

[@kevinbernatek7875]

Walmart would rather deal with isolated incidents like THIS one than to spend the money on proper training for their employees. How else are they going to pass the savings on to you?

[@andylopp7825]

Rule No. 1 - don’t shop at Wal Mart.

[@therealdarrenlwilliams2183]

Wal-Mart/Sam's Club is the WORST in their lack of finesse when dealing with customer-service issues. Management simply does not give two shi** about the paying customer

[@dustinhollis]

Don't buy from Walmart. Costco at least will treat you fairly.

[@rogerclark3]

He took it back almost a year later? And walked out with a new TV after they told him no... 😂

[@John-up1zr]

No, he returned the TV a year later and he tried to walk out with the broken TV

[@Xx-po1fu]

@@John-up1zr The video never said if he was walking out with his broken TV or a new one. I think he was walking out with a new TV and that is why the police was called.

[@Hawken707]

Exactly. Thats not how you go about it. You cant just walk in a year later and say "hey im getting a new one" and walk out. Theres no telling if a power surge or lightning strike to the house could have damaged it. ​@Xx-po1fu

[@vicchip]

@@Xx-po1fu I think so to but he did get to keep it it sounds like

[@postnet92]

@@vicchip After several back-and-forths with multiple employees, one store manager eventually helped him get a new TV. But as he was walking out the door with his replacement, he said that’s when another manager threatened to arrest him for theft should he leave.

[@cayankeelord3730]

NOT good enough. The Walmart store manager should have been brought up on charges of filing a false police report. It's a good thing the charges were dropped or someone could have been accountable for "Malicious prosecution" in this case. Walmart should have at least given him an extended warranty as a "We're sorry" apology. That type of treatment of this man by Walmart is inexcusable.

[@redbaron6805]

This is what Walmart is, piss poor excuse for a crap company...

[@jazziez6467]

so did he walk out with his old tv or took one off the shelf? They weren't real clear on that

[@johnv4483]

Took a new one.

[@ronbennett7885]

Presumably a new TV without paying for it. The man is wrong. Stores provide a return policy not warranty service. Many consumers conflate the two. For most products, after 30-90 days or whatever the store return policy is and applicable state law, one needs to deal directly with the manufacturer.

[@Tryp-j9d]

@@ronbennett7885Then why does WALMART try to sell you the EXTENDED warranty?? And the manufacturer does NOT!!!!

[@ronbennett7885]

@@Tryp-j9d It's an extended service plan. Not a warranty. Read the fine print on some of those. Regardless, the man in the story didn't buy one. Maybe he should have for no hassle replacement versus dealing with the manufacturer, which is standard.

[@Tryp-j9d]

@@ronbennett7885 He didn’t NEED to!! It was STILL under the ORIGINAL!!!!

[@Mike_Greentea]

I bought an iPad recently at the electronics dept. I realized it was the wrong model and while still in store without leaving attempted to get a refund but was told you have to come back in 48 hrs or some nonsense. I finally took it back weeks later with no issue but that experience was enough for me not to shop there anymore

[@redbaron6805]

Employees are poorly trained, poorly paid, and clueless.

[@EnlistedBombin]

The turn over rate is so high at walmart it would take to long to teach employees that they would be gone before they learned it all.

[@seamoreplant]

Wow Walmart f,d around and are going to find out! Lawyer fees, unlawful arrest, time and trouble, and emotional stress!

[@J.Artan6]

lol the retailer is not responsible to help you with a warranty.

[@redbaron6805]

He is if it is a Private Brand or House Brand product... which it is. Onn TV's are ONLY sold at Walmart, and their own policy says you can RETURN it for REPLACEMENT OR get it Repaired, within the 1 year warranty period...

[@Insomniac_tv]

This is why i buy a Sony Tv's unknown brands = unknown garbage

[@Eric_Olsen]

Mistake one Walmart Mistake 2 store brand tv Walmart owns the ONN brand, offers a Roku partnership and picks the cheapest parts from a major electronics brand. You know the law I would sue Walmart for wrongful arrest. Part of the problem is 5% of the workers actually want to work there. It's a dead-end job to work at during high school and college. Any Employee who's a full store manager should be trained in state, local and federal law when it comes to dealing with warranty and other consumer protection laws. Also with Walmart I'm not sure with regular checkouts but at the self checkouts they ask email, print or both for the receipt with major purchases like electronics, or appliances select both. I would sue for wrongful arrest and defamation seeking a full refund attorney fees, court cost and $1million in punitive damages. Buy a new TV from a different retailer spend 10k providing gifts to a children's hospital or low income families from competing retailers and set the rest to help defend others wrongly accused of theft by major retailers.

[@redbaron6805]

Exactly...

[@johnscamardo2145]

I bought a tv during black friday. had to go to work and went back to get tv in morning and told there were no more left after talking to co-manager. they gave me my money back and i was coerced into buying a different and smaller tv. while i was shopping I found an employee taking out a tv like the one i had purchased previously. asked them and was told there was a pallet of them left in back room. I went to customer service made a complaint and left Walmart with the tv I had been coerced into buying more angry than i have ever been. I do my best not to ever shop at walmart and hope they close every store and all the people who own them go broke.

[@crm6270]

I think what he is trying to say here and the NEWS botched horribly, is that a stores return policy can't be more restrictive then the implied warranty laws of the state you live in. A lot of this comes down to the consumer rolling over with store policies that are outside the law. I keep telling everyone to just invoke the arbitration clause on their purchase agreements. The big retailers hide behind them because no one ever understands how it works, or are willing to call their bluff and take them to arbitration.

[@morrismonet3554]

Walmart has a 30 day return policy on electronics. They are not a warranty center. He was in the wrong.

[@jvanek8512]

Exactly

[@misspuppa]

Yep

[@redbaron6805]

Except... this is a Walmart HOUSE BRAND TV. Which means the policies are different... as seen here: "You can RETURN your ONN TV to Walmart, OR get warranty service from Walmart or their designated warranty service." Walmart's own policy states you can RETURN it for REPLACEMENT within 1 year....

[@brianwilless1589]

Walmart treats employees as a dine a dozen. But the cops need more training too!!!

[@ronbennett7885]

He's wrong and rightly arrested. Can't just walk out with a replacement TV. Not how it works. Notice he's not suing anyone. Store has an obligation to sell a functioning product. 30 days return policy is common for big-name retailers, but can be shorter for electronics. Afterwards, most issues need to be handled with the manufacturer with limited exceptions, such as some recalls.

[@intheshell35ify]

Stop it! Stop being logical. Who do you think you are?!? Where do you think you're at?!?!? This is KZbin, Ronnie B, where the vigilante is always right and Robin Hoods are around every corner. 🤪

[@secondchance6603]

Can you provide a timestamp where there was any mention of him walking out the store with a replacement TV and why, if he was guilty of a crime, was it thrown out by the judge?

[@obits3]

@@secondchance66032:10 Manager says he can’t walk out of the store with the TV. Threatens to call police. Man says he’s entitled to the replacement TV. That means he was stealing a new TV off the shelf.

[@VedaSay]

Any reference of this? If this is fake info shared I hope he sues the store manager to set the records straight.

[@chomama1628]

Hey Walmart, quit selling products that are pieces of junk! Nothing is made well anymore.

[@matthewmccorkle2201]

he should sue the Walmart and the police department

[@DavidBTB]

Puff piece ignoring what actually happened. He stole a TV when they refused a return outside of the return period. I can't go drop off my blender and grab a new one off the shelf because it's under warranty.

[@VedaSay]

Any reference for this? If not I hope this person sue the store manager personally and not Walmart for violation of his rights.

[@Skank_and_Gutterboy]

@@VedaSay If your blender dies after 14 months, you have the right to go back to the store and steal a new one? Don't think so.

[@GrapeCheez2]

Violating what rights?

[@PhrontDoor]

He's not doing a return. The implied warranty (which requires that the tv continue to work) across states indicates that you can return the broken one for a non-broken one OR get a refund if one is not available. If the store doesn't like the law, then stop selling things with implied. They are lucky they folded, because the lawsuit would not have favored their side (ignorance is no defence).

[@braddl9442]

@@PhrontDoor You have to contact the MANUFACTURER if the defects happen months after purchase actually. ONN has an online customer service RMA dept.

[@calj01]

Walmart should be sued for the unlawful arrest as well as the police dept. The cop even said that these things take time to investigate, but they didnt investigate anything before arresting an innocent customer. Boycott Walmart

[@joep6035]

Why would you think people who are managers at Walmart have any idea as to what they are doing?

[@sir_christmas_leopold_duckson]

His first mistake was buying a house brand television from Walmart. His second mistake was trying to return it to the store. His third and biggest mistake was trying to steal a replacement. Wtf was he thinking? Dude was a lawyer?

[@vicchip]

bit of a hassle but I'll bet he's retired and has the time to spare and, he did get the new tv for free

[@PhrontDoor]

Yes... because the law does say that the warranty (not extended, not mfrs) indicates that the tv must work -- so he can bring it in and if they have a suitable version for replacement, it must be provided. He has no obligation to contact the mfr. He didn't steal the replacement -- he left HIS tv, had the receipt so he was in compliance with the law.

[@loganq]

@@PhrontDoor The warranty doesn't say the STORE has to replace it!

[@sir_christmas_leopold_duckson]

@@PhrontDoor You have absolutely no idea what you're talking about.

[@redbaron6805]

@@sir_christmas_leopold_duckson YOU have absolutely NO idea what YOU are talking about... The Warranty Policy for the Onn TV's, which is Walmart's House Brand TV, says: "You can RETURN your ONN TV to Walmart, OR get warranty service from Walmart or their designated warranty service." He could absolutely return it within 1 year, and get it replaced. Which is why he is a retired attorney, and YOU are NOT.

[@merec3627]

2:37 why did ABC4 Utah not put a microphone on their reporter if they're going to have her speaking on camera?

[@sn2967]

He tried to walk out with a NEW TV. Not his old broken TV.

[@redbaron6805]

It is a Walmart Private Brand TV, which is ONLY sold at Walmart. And the policy CLEARLY states that you can return it for replacement within the 1 year warranty period. Which is what he did....

[@rcdavidk]

He was right... but in our weird society... it was theft. There are more laws to protect walmart than there are this guy... which is by design.

[@pj-fx7gx]

Walmart between-the-lines response: “Thank you but we are doing absolutely nothing”

[@noaccidentstoday]

Someone should get fired..😊

[@davidmyers3745]

THIS WOULD HAVE NEVER HAPPENED WHEN SAM WALTON WAS ALIVE, WAL MART HAS TURNED INTO A VERY BAD COMPANY, PERSONALLY I REFUSE TO DO BUSINESS WITH THEM PERIOD, HE SHOULD SUE THEM FOR ALL HE CAN GET!

[@Vincent13997]

So they arrested him even though they couldn’t prove he committed a crime? That Walmart should be ashamed.

[@Koi794]

He returned his TV, and TOOK another one. Sounds like theft to me.

[@stevenkirby7478]

The SO's were wrong, they should have classified it as a civil matter once the gentleman explained hwat was happening.

[@ronbennett7885]

Still can't walk out with a new TV without paying for it. That's clearly theft. Maybe not fair what happened, but he handled it poorly. Arguing law with frontline store staff is a fool's errand. Should have contacted store corporate for resolution and/or filed regulatory complaints. Would have likely received a refund / store credit or warranty service. Instead, he has an arrest record.

[@redbaron6805]

@@ronbennett7885 He can actually, as the warranty policy is a written contract, which the store refused to honor. The warranty period CLEARLY states: "You can RETURN your ONN TV to Walmart, OR get warranty service from Walmart or their designated warranty service." They refused to honor their own contract, and the law, so he said, here is the old TV, here is the identical replacement TV, YOU figure out the paperwork, it is NOT my problem. And he was 100% correct....

[@hiflyer747]

Cops didn’t investigate, they arrested. If they had actually done their job, he wouldn’t have been arrested. What a bunch of f’n clowns…🤡

[@SeanLewisMedia]

So he stole a new one of the shelf and tried to walk out by saying im replacing the old one haha. Crazy old man...

[@redbaron6805]

He didn't.. It is basically a Walmart brand TV. It is astounding people can't figure this out. Walmart's own policy says you can return it for replacement within 1 year....

[@SeanLewisMedia]

@@redbaron6805 He still walked out with a tv he took off the shelf haha

[@KaLee-ml1ks]

And he’s not even black!

[@Xocolatben]

Bigotry and racism is a low intellectual pursuit, like pedophillia ... but go on

[@ForkLiftCertified]

First off, don’t buy a garbage brand tv from Walmart, better yet don’t buy any tv from Walmart especially on Black Friday. 2nd ONN is Walmarts house brand that is manufactured by Element Electronics. Stay away from that brand.

[@RedbarFan66]

Arrested by some of the biggest criminals in history

[@montgomeryfitzpatrick473]

Warranty is dealt with through manufacturer not store, this guy is an idiot

[@Fan-lq6uv]

Onn electronic brand is owned and sold exclusively through Walmart. Thus Walmart is also responsible for any warranty claim on Onn branded products including the TV. If it was a Samsung TV, he would have to take it to Samsung, not Walmart. PS Onn brand are crap, they are built as cheaply as possible and usually will die just after the warranty ends.

[@braddl9442]

@@Fan-lq6uv And they are a SUBSIDIARY with their own RMA dept that would have handled this.

[@anonanonme2463]

How was he arrested for theft? He has all the paperwork to prove ownership? I'd be suing the moronic sheriff's dept. And deputies for lack of knowledge of the law and walmart for filing false report

[@carlosPrada-o8o]

STOP! The matter will only be resolved when the mans record gets cleared for this incident!

[@calais200]

The message is don't buy from Walmart

[@konnorj6442]

The only way that Walmart will learn is to sue them and the police for that too because the cops should know better

[@hugokatz]

Sue the Sheriff, and Walmart.

[@christheisgen5683]

MORAL OF THE STORY? don't buy from walmart!

[@bobcaygeon975]

He walked out of a store without paying for something? That's larceny. Doesn't matter if youre a lawyer or old.

[@Kris-ib8sn]

You are not paying attention obviously

[@John-up1zr]

You don’t know what happened. He actually paid for the TV. Had a problem returned it a year later to Walmart. They wouldn’t give him his money back or replacement TV so he walked out with the broken TV.

[@bobcaygeon975]

@@John-up1zr He did not. He grabbed a new one.

[@bobcaygeon975]

​2:43 listen to that , dumski

[@bobcaygeon975]

​@John-up1zr 2:43 listen and learn

[@bmanagement4657]

You dont arrest someone on heresay. Its a civil matter so tell wal mart to handle it in civil court.

[@MrChevyman53]

His first mistake was shopping at walmart to begin with.

[@davystafford-r1r]

Wal-Mart should be ashamed of its self for this and many orher issues

[@jilbertb]

Shop at Costco. Much better TV's and no questions asked return policy. And you wouldn't have needed your receipt either. I haven't shopped at Wal*mart in probably 15 years. I don't care for their "business model"... and the way they treat employees. And now we know how they treat their "valued customers".

[@ToboeKey309]

😐 cops almost arrested this retired man who doesnt have a criminal record almost got fuckin arrested 😑 id sue the heck out of walmart and thats good to kno returning a tv is a federal fuckin crime in that state 😮‍💨

[@DY-Hak1]

30 day return policy. If over 30 days, you have to take it up with the manufacturer. Standard practice.

[@brianzinner5955]

Yup...and I don't understand why so many people can't seem to understand this.🤣

[@redbaron6805]

@@brianzinner5955 Probably because you are both not only wrong... but think you know better than a retired attorney.... "You can RETURN your ONN TV to Walmart, OR get warranty service from Walmart or their designated warranty service." It literally CLEARLY states that you can RETURN IT to a Walmart store for replacement within the 1 year warranty period, because it is a House Brand TV sold by Walmart only.

[@danielschmitt1935]

This is retaliation from the walmart store manager plain and simple.

[@jaggsta]

That's not theft its Civil matter.

[@redbaron6805]

Exactly.

[@fk4515]

But when your average employee tenure is less than a year they won’t know how to do much

[@JakeStewart1343]

Their return policy is clearly stated in large font at every customer service center. It's also extremely easy to google. 90 days for most items but 30 days for electronics. He's a retired attorney and clearly misses arguing about anything with anyone.

[@Tryp-j9d]

THIS was NOT a RETURN!!!! It was a WARRANTY replacement TV.

[@matchstickdesignco]

@@Tryp-j9d No, it was an attempted return, outside of the specified return period, that turned into the theft of a new TV. Most retailers, including Walmart, do not handle warranty claims. A warranty claim generally goes through the manufacturer.

[@toddsmith7174]

I’m sorry it happens to him, but Walmart doesn’t take anything after 90 days. After 90 days it goes to warranty which the store doesn’t handle.

[@braddl9442]

@@Tryp-j9d Warranty would be done through ONN not walmart, They have their own RMA dept to handle his issue. He was trying to steal a new TV

[@redbaron6805]

@@toddsmith7174 Walmart DOES replace this TV within the 1 year warranty period, because it is a House Brand TV which is ONLY sold at Walmart.... "You can RETURN your ONN TV to Walmart, OR get warranty service from Walmart or their designated warranty service." It literally CLEARLY states it can be return for replacement to a Walmart store within the 1 year warranty period.

[@frankmckinley1254]

Law suit Walmart! Employees need more training what a crock of 💩

[@williampride6008]

Same problem with employees who work with Amazon.

[@brianwilless1589]

Sue walmart for false complaint!

[@Daveyjdigital]

Playing victim

[@NunYa953]

He needs to file a lawsuit against Walmart.

[@lantlavoer6653]

That scanning and reading the barcode. That’s the part they dwelled on. I’ve had cashiers spend time trying to figure out the numbers. Tip: place your receipts high up in your kitchen cabinets that way they stay preserved and you always know where they are.

[@me8042]

That’s Walmart for you. Oh, and Utah, too. More training, and more brains.

[@tl1533]

. Really? The sheriff did not have to respond right away just because WM asked him or her to. If the civilian calls the sheriff, they don't respond that fast.

[@DanTheMan-sz1ft]

TV’s any retailer sell are warranted by the MANUFACTURER. Not the store. Walmart has a generous 90 day return for any reason policy. Can’t believe this TV station doesn’t get very simple facts.

[@courtneybogle24]

My goodness. How many people in this thread didn't listen?? WALMART is the manufacturer. ONN (the TV brand) is the in-house Walmart brand. Walmart is literally responsible for the warranty claims for it.

[@redbaron6805]

"You can RETURN your ONN TV to Walmart, OR get warranty service from Walmart or their designated warranty service." There is probably a good reason he is a retired lawyer.... and you are NOT....

[@JRBROOKS42]

WELCOME TO THE BLACK SIDE OF THE LAW !! 🤬🤬🤣🤣🤣😎😎🇺🇸🇺🇸🇺🇸🤪🤪👍👍

[@jonwhite2706]

first mistake buying something like that at Walmart, i hate going to Walmart lots of things i avoid, like meats produce refrigerated items , won't trust Walmarts staff handling that stuff they can't handle the rest of the store, there's 6 Walmarts by me ill avoid 3 at all costs , i tend to go to the furthest one, wish Kmart Caldors Ann Hope was still around

[@robertseattle1163]

1. NEVER OPEN YOUR DOOR FOR THE POLICE WITHOUT A SEARCH WARRANT 2. NEVER BACK THE BLUE

[@williamogilvie6909]

Good luck seeing Wal-Mart employees get more training. Most can't speak or understand English. I go into my local Wal-Mart and most of the workers who are suppose to be re-stocking shelves are doing nothing until a supervisor shows up. I never buy frozen food at Wal-Mart because it is usually been thawed and re-frozen a few times.

[@mylamberfeeties875]

I don't bother with warranties i use the item i researched for the allotted time allowed for returns i make my decision on weather i want it by then

[@GrandMasterLynx]

He should sue

[@ronbennett7885]

Probably won't, since he's wrong. Also, what would he sue for. It's not a false arrest. He walked out with a new TV he didn't pay for.

[@numberone5680]

THANK YOU‼️

[@cynthg9547]

Whatever black Friday i bought my son Christmas presents 🎁🎄🎅🤶 nothing i bought was on sale even electronics 😂

[@crowbar3157]

Wrong tone dude

[@MM-ci2cv]

how does that woman stand upright?

[@captzoom1778]

The police should never arrested him no matter what Walmart said

[@itsPhD]

hope he sues Walmart

[@mikemartinez1557]

That's what happens when you get a TV at wal mart.

[@GaryMichael-jo1sd]

No surprise, Walmart only hires idiots !! 🥴

[@jakebrake3000]

It's not a bug it's a feature.

[@Myraisins1]

So he stole a tv and pushed up against them with the law.

[@redbaron6805]

He didn't. The store employees where clueless. It is a Walmart house brand TV, and you can return it for replacement within 1 year....

[@RicoSuave077]

A lawsuit seems to be in order.