How a Utah man found trouble with the law when trying to simply return a defective TV

[@nerys71]

What aggravates me is that the police officer said they're obligated to investigate claims but they didn't investigate a claim they took the word of Walmart arrested him and put him in jail That's not investigation That's essentially a conviction prior to court

[@awKtn32-_-]

Exactly, and I just watched another video where a man was being threatened by his gf’s ex with a gun and he even had a protection order against him yet the officer told the victim there was nothing that could be done unless he was physically assaulted. But they’ll go to an old man’s house and arrest him of the word of a Walmart manager over a tv…. I guess the giant corporations have priority with law enforcement over us common folk…..

[@thegreatgazoo7579]

Well, the purpose of police in America is to protect the property rights of big corporations. This incident is proof of that, a Walmart manager said the man was stealing, and that was enough for police. What the man says is of no importance to them.

[@aisaxonawiat6484]

Make no mistake and it is not by accident, we are well underway in the formation of the New World Order and the formation of the international police force functioning within that order.

[@sicsempertyrannis1849]

You can hear it in her voice, she knows they were wrong. She's saying what their lawyers told her to say.

[@siral2000]

He stole the TV. Just because he is entitled to a TV doesn't mean he can use any method to get it.

[@BuellXB12SDucati1198]

So basically, Walmart is guilty of swatting this guy. Using the police as a weapon is illegal.

[@glee21012]

If he was trespassed and didn’t leave, then yes, he can be arrested. Not enough facts given. Just his side.

[@dchawk81]

​@@glee21012 He was arrested at home. Pay attention.

[@jayprosser7349]

Wait till you have an argument with your girlfriend or wife

[@braceyourselvesfortruth2492]

​@@glee21012 they don't state it clearly, but it sounds like he grabbed a new TV and said he was leaving and the return had not been processed. Technically, he was out of order, but definitely not guilty of a crime. The manager is definitely not qualified to do her job or else this would have been settled, and it would have happened in 10-15 minutes, not over 30.

[@karelglasner2673]

That's some BAD PR Walmart 😂

[@jpdemer5]

Wal-Mart is well aware of consumer protection laws. They just hope that YOU aren't.

[@DanHenderson-w5c]

Exactly..

[@karelglasner2673]

That's some BAD PR Walmart 😂 super bad Walmart

[@trainsplanesandotherthings5187]

Most Sales have a 30 day return or exchange to the store.. Warranties are taken up by the manufacturer to either repair or replace the item... His Tv was almost 1 year old... He should have called the manufacturer Not return it to Walmart... Walmart management to should have known this.

[@joemann7971]

​@@trainsplanesandotherthings5187they should have still helped him out with the warranty issue and they shouldn't have called the police.

[@Aireck174]

Best Buy must be the same deal. They sold me a broken TV. I took it back as soon as I saw it was cracked in the box. I had it for 20 minutes and they refused to exchange. There wasn't much I could do other than never go back to best buy.

[@LordToxygene]

He made the first mistake by buying it from Walmart.

[@FixItYerself]

Nah. They have a NINETY day return policy; not a one year warranty.

[@jetnut89]

His first mistake was buying an off brand tv. He wasn’t so cheap and got a decent brand tv this wouldn’t have happened

[@irritatingtruth9121]

@jetnut89 Boss, with all due respect, and I did say all due respect. His kitchen is most likely bigger and nicer than your entire get up. Looking at statistics, and him being an ex lawyer, I’m pretty confident you’re below his financial status. Some ppl just want a tv, not a fancy logo that shines of the light hits it just right.

[@just__jt]

@@irritatingtruth9121 Nah I got to agree, I don’t think you need anything top of the line or shiny. But Roku is a terrible company. Just in the last year they updated the terms and conditions to prevent people from suing them, and a patent came out from them showing a way to display ads even when you aren’t using Roku such as playing a video game or things like that. Even if nothing becomes of the patent, that shows their true intentions.

[@kiryu-chan1987]

@@irritatingtruth9121 Nah I got to agree, I don’t think you need anything top of the line or shiny. But Roku is a terrible company. Just in the last year they updated the terms and conditions to prevent people from suing them, and a patent came out from them showing a way to display ads even when you aren’t using Roku such as playing a video game or things like that. Even if nothing becomes of the patent, that shows their true intentions. This video is about how customers should know their rights, but they also should know what these companies are doing as well

[@historianKelly]

For those who couldn't follow, this is what happened: First of all, Utah law requires the seller to honor the implied warranty. Walmart Customer Service line also told him that. WALMART CUSTOMER SERVICE TOLD HIM TO TAKE HIS TV FOR REPLACEMENT. This is important. When he did as Walmart told him, the store kept telling him that they couldn't scan his original receipt, and gave him the run-around about that. After he got a REPLACEMENT RECEIPT because they kept saying they couldn't scan the original, THE MANAGER TOLD HIM TO GRAB A REPLACEMENT TV, so Walmart could honor the implied warranty. So he grabbed a replacement TV. Then A DIFFERENT MANAGER stopped him & told him they'd arrest him for stealing if he left the store with it. Since he was 1) doing what Walmart told him [the return], 2) doing what Walmart told him [showing the original receipt], 3) doing what Walmart helped him to do [showing the replacement receipt], 4) doing what Walmart told him [grabbed the new TV], & 5) doing what the law in Utah says Walmart is supposed to do for him [upholding the implied warranty], he left with the new TV. Then they still had him arrested, just for 💩💩 & giggles. Charges had to be dropped because that Walmart employee was in the wrong. He did NOT take the law into his own hands. It was hard to follow because Walmart gave him the run-around, which is designed to frustrate people into just giving up.

[@joejones8776]

THANK YOU! I was so confused about what actually happened. They should have done a better job clarifying all this.

[@DaveC_TN]

This was hard to follow because the REPORTING WAS HORRIBLE and did not explain the totality of the situation!!! Thank you for the clarification!

[@Don_ECHOguy]

Very good, thanks muchly!

[@skankhunt3624]

But is ABC going to pay them 15 million?

[@Paladin1873]

I'd like to know if the police had an arrest warrant. They can't just come to your house and arrest you without one. As an attorney, he would know this and also know he can sue the city if they did not have a warrant for his arrest.

[@GamersBay]

Not surprised. I bought a brand new Asus laptop from Best Buy with cash. As I was walking out the door, a manager stopped me and demanded I pay an additional $150 on top of the $750 I had just paid them. She claimed the price was wrong, but I know what the sticker on the shelf stated and the receipt showed the same price. She then threatened to have me arrested should I leave, I told her to go ahead and call the cops and I warned her security not to bother putting their hands on me. The GM ended up making it right by apologizing and giving me a $1,200 Asus model in place of the one I bought. It still shouldn't have happened to begin with. No one deserves to be threatened with arrest for something they clearly bought and paid for, its disgraceful.

[@redbaron6805]

Wow.... that is just crazy.... Could have been a big time lawsuit...

[@Asiansxsymbol]

I don't get it. If that's the price that rang up and the transaction was finalized, what was the problem? Lol

[@SirNic4180]

Youre so brave 😂

[@DevotedDisciple-x]

@SirNic4180 You're so brave with that pfp 😂

[@bommyTomTim]

I used to work at Best Buy. 10,000% that manger messed up. I bet they were on a performance plan for under performing managers and she thought losing money on that sale because of a messed up price tag could cost her, her job. Best Buy does lose money on basically every single laptop they sell. They make up for it by selling the accessories, warranties and services.

[@AB-ez4rm]

I would still sue Walmart. The arrest stays on your record even if the charges are dropped and are not removed on their own. It will show if a check is run.

[@ryanlawrence9010]

Gd luck with the dumb idea.

[@supertuesday600]

He should sue both Walmart and the Police department

[@mikeanonymous669]

Most states have a procedure to have records sealed or expunged for not guilty verdicts and cases that are dismissed.

[@VictoriaInamorati1]

@mikeanonymous669 Those expunged records and juvenile records still show up on a police record check (not accessible to the public) and it will state expunged or juvenile next to it. Police, lawyers and the courts still see those expunged and sealed records. They just aren't supposed to use them against you when sentencing.

[@EnjoySackLunch]

lol good luck w that

[@alexandriaocasio-smollett5078]

This is one of the worst local news affiliate stories I’ve ever seen. It’s absolutely astounding how horrible of a job they did conveying the story. We had no idea which TV he was leaving with. The one he already purchased? A new one off the shelf? We had no idea why it was a problem to do so. This was a 4 1/2 minute segment - which is an eternity on the local news affiliate considering the program is usually about a half hour of actual news reporting. So it’s astonishing this actually made it to air whilst never actually being specific about the details of the story.

[@casey7409]

Exactly, the part they left out of story is, "after several back-and-forths with multiple employees, one store manager eventually helped him get a new TV. But as he was walking out the door with his replacement, he said that’s when another manager threatened to arrest him for theft should he leave. I got really angry. I said ‘Listen, I did exactly what you folks told me to do,'” DeSantis told ABC4. “I had the reference number. I have the receipt. I’m entitled to the TV. And she said, ‘Walk out and we will have you arrested.'”

[@bruwin]

​@@casey7409Thank you for the most important piece of the story

[@trainsplanesmore]

Journalism ended decades ago.

[@BlueCollaredGrit]

I just watched a second time and I’m even more confused 😵‍💫

[@MGTOW_proud]

Teh nooZ 🤷🏾‍♂️

[@amitsamra1937]

This story so poorly done. At 2:10 did he walk out with a new TV or his old, defective TV?

[@mEnTL32]

Exactly. Sort of leaving out just a LITTLE info. Not able to find the police report, but I'm guessing he walked in with his 1-year-old TV and tried to walk out with a new one. Want to know why no one trusts the news any more? This is why.

[@amitsamra1937]

​@@mEnTL32 🤣Maybe it's coming up in 'Part 2' of this 'exclusive' investigation by ABC4. The suspense is killing me.

[@redbaron6805]

@@Molon_Labe1776 Did you drop out of after 2nd grade or something....?? 1. He "stole" nothing, as he was returning a defective TV which was WITHIN the 1 year warranty period. 2. Onn TV's are what are known as House Brand TV's, like Kirkland for Costco, and Ryobi for Home Depot. Onn TV's are ONLY sold by Walmart, and are basically a Walmart brand TV's. 3. The Onn TV uses the ROKU Operating System, hence is known a a ROKU TV, just like buying a Google Pixel Phone is known as an Android phone, because it uses the Android operating system. 4. He worked as a consumer lawyer UNTIL he retired. Just wow.... I'm stunned you even completed 1st grade....

[@WeedMIC]

Sure sounds like he took another/different tv.

[@bricked2343]

I rewound it five times!!

[@sallyvella7012]

Can't believe Walmart is actually PROUD to say we are glad we had you arrested so you could resolve our return problems and scams.

[@Marj15]

Walmart won’t handle any of their internal issues internally. Walmart is horrible.

[@jvanek8512]

The problem was he tried to return a TV that almost a year old. The employees should have known it was past the return date and he should have used the warranty. Just because onn is a Walmart brand doesn't mean the store handles warranty repairs

[@bobroberts2371]

@@jvanek8512 This is clearly stated in the warranty terms which are listed in the ONN site.

[@carolmcln5028]

@@jvanek8512 The tv had a 1-year warranty. He returned the tv which wasn't working correctly right before the 1 year warranty ran out. They would not help him.

[@redbaron6805]

@@jvanek8512 Actually they do, as their own warranty policy states you can return it to the store for replacement within 1 year.

[@troymcdonald]

Sorry to say, but this was a poor report. The story was tracking along, then suddenly it was resolved and over. No explanation to us viewers, nor did we learn anything to protect us…

[@plum_loco]

Yes, terrible reporting.

[@andrem2696]

This is like one of my half-a$$ late assignments in high school. I’d do pretty good for the first part, but because of procrastinating, i had to cram the rest in as best as i could, and it obviously came out crappy 😂

[@Torque546]

This story is broken. I want my time back.

[@nicewhenearnedrudemostlyel489]

I mean, reports don't have solutions... they list what happened. What does report mean again? Do you also think programs are only in computers? 😂

[@astropioneer3296]

@@nicewhenearnedrudemostlyel489Actually plenty of “Special Reports” do exactly tell consumers how to better protect themselves.

[@TheFrogfeeder]

Sheriff: these things can take time to figure out, but in the meantime, we’ll just arrest you and have you wait in jail…

[@JB-bs1se]

I was thinking the very same thing.

[@Texas240]

Shockingly, a lot of the American criminal justice system is actually "guilty until proven innocent". Police in America are the equivalent of the occupying British troops in the American Colonies.

[@composedlight6850]

Did not arrest the person making the false claim did they .

[@Texas240]

@@composedlight6850 well, the aggressive hunt for Luigi Mangione showed how the police exist to protect the corporate overlords and the wealthy executives and shareholders running them.

[@Mischievous_Moth]

@@Texas240 Exactly, it's not just health insurance CEOs that are screwing us daily.

[@mcrachelgrace9568]

But ABC, YOU need to explain the solution: WAS the TV actually returnable for up to a year? Did he need to contact the maker? WHY was it considered theft - did he physically grab a new TV and start walking out?? This coverage leaves mysteries.

[@johnp139]

And WHAT DID THE WARRANTY SAY???

[@rayzee7561]

@@CSchurz-g7o They charges were dropped by the DA. I would tend to believe the DA's decision. The police just arrested the guy on the word of the manager without an investigation. That means the victim in this mess can sue the police and walmart.

[@jay-rad98]

He walked out with a new TV

[@lastpme]

I was thinking the same thing.

[@Floridamancan]

He got a new tv and a full refund.

[@donaldrowland6464]

Hope he sues walmart for all the stress from being arrested caused him

[@siral2000]

He stole the TV. They warned him about what would happen if he did. Just because he is entitled to the TV doesn't mean he can use any method to get it.

[@alphaking1994]

@@siral2000and they stole his money. Just because you’re a multi billion dollar business doesn’t not give you they right to scam people out of their hard earned money.

[@siral2000]

@@alphaking1994 True, but two wrongs don't make a right.

[@alphaking1994]

@ it makes a left.

[@Tony-Steel64]

Walmart will win. They are unstoppable. Womp womp.

[@jfaber99]

FYI. Don’t try this unless you are a lawyer too. Walmart has done a lot more shady stuff than this and has gotten away with it. Remember law enforcement protects businesses before citizens.

[@robertjenkins6132]

He was a lawyer (I think?) and he got arrested _anyway_ 😂

[@sadee1287]

If you follow the return policy to the letter you have nothing to worry about.

[@dicky7600]

Tell that to California businesses.

[@spvillano]

@@robertjenkins6132 arrested, then released. He could afford a good lawyer and likely threatened to sue them into bankruptcy.

[@TheDanpirro]

No. Law enforcement enforces criminal law. You can’t take a broken item back to a store and just swap it out. Who ever keeps saying that is a moron

[@karldo4809]

This report is missing some info. Did he take a new TV without the store approving the return of his broken TV? I haven't heard any reference to that by the reporter.

[@thebigmexicantroll6581]

Yeah they did. He walked out with a new TV before anything was settled.

[@TrueMohax]

Apparently there were two managers? One of them said to grab the replacement, the other later threatened arrest.

[@Shaun789]

Don’t shop at Walmart

[@ChrisPBacon-vk7sj]

Never did "shop at Walmart," secured by the fact that 1) they wanted to sell a product of my company's, and 2) said they wouldn't do business with me if we produced the product in The United States. F Walmart.

[@farginargle]

Yeah the guy was a consumer lawyer all his life and he bought his tv from Walmart? Okay...

[@xx133]

in many places, that's the only place to shop. No choice.

[@D45726Lkthsc]

Where are you supposed to shop? They put everybody else out of business.

[@SD-pi9co]

I personally love Wal Mart. Never had a problem there. They always bend over backwards to refund or replace any items.

[@rubyrudy]

The lesson? Do not buy from Walmart

[@crm6270]

I went Walmart free over 4 years ago and never looked back!

[@bobroberts2371]

Lesson? Read the warranty terms and conditions. He stole the new TV as the old one was beyond the return policy and into the warranty phase which he didn't abide by.

[@numberone5680]

WALMART is the WORST🛑😈

[@crm6270]

@@bobroberts2371 Hey is saying their return policy runs afoul of the consumer laws of his state...

[@jvanek8512]

The lesson don't wait almost a year to return something

[@WeedMIC]

I miss radio shack. I returned a phone 3 days before the year warranty was over. The only question was do you want a replacement or refund.

[@DarqJestor]

Stores were more honorable when people were. Some stores that is.

[@jessicamontaperto810]

Same here miss Radio Shack as well 😿.

[@NotExpatJoe]

I brought a stereo amplifier back to Radio Shack once and they didn't have any in stock to replace it. They gave me a different model that cost almost twice as much. It was a great store before they essentially became a cellphone store. I haven't been a customer ever since they made the change. I too miss the old Radio Shack.

[@ArtLysense-m2m]

I’ve had problems with Radio Shack. They’re out of business for a reason.

[@NotExpatJoe]

@@ArtLysense-m2m Radio Shack is still in business. It's not much of a business anymore but, they still have over 200 stores. I think they're mostly online now.

[@KH-mq4rg]

I HATE Walmart, and NEVER shop there. This is a great reason to ditch their horrible store and terrible service

[@joep6035]

Why would you think people who are managers at Walmart have any idea as to what they are doing?

[@galileykwong7017]

They don't get paid enough to know what their doing.

[@Tryp-j9d]

@@joep6035 Because they DO make WELL OVER $100K each year!!

[@toddmichael4271]

There in nothing in DEI that means competent.

[@crazyguy1913]

At my Walmart we had a coach manager that was 19 years old, trust me they do not know what they are doing lol.

[@ScottScouter]

@@crazyguy1913 That's crazy. What state are you in? 19 yo making 30K-40K a year.

[@Vtage1]

Correction…if you buy a Toaster it should toast….if you buy a Blender it should blend… if you buy a TV it should TeeeVeee

[@bobroberts2371]

And if you are a consumer advocate, you must read the warranty that states to call a toll free number for warranty issues / repairs.

[@braddl9442]

it did for many months, then it stated showing issues about a year in. Sounds like the Power board had short, or the TCON board had an issue. A simple 30 min fix if he contacted ONN RMA dept. They likely would have sent out a guy who would swap it. Or bring a replacement to his house and take the broken one.

[@redbaron6805]

@@bobroberts2371 Except of course..... the policy CLEARLY states.... "You can RETURN your ONN TV to Walmart, OR get warranty service from Walmart or their designated warranty service." Since it is a Walmart branded TV, (Onn is ONLY sold by Walmart), you can return it to the store within 1 year. The staff was clueless and incompetent, the lawyer was correct...

[@redbaron6805]

@@braddl9442 OR you can return it to the store within that year... and get it replaced... which is exactly what he did...

[@dmo848]

Not after a year though

[@vegan-cannibal714]

Why would walmart change? 95% of the people don't know the law and will walk away rather than risk being arrested. He needs to take legal action.

[@Supremax67]

But this has nothing to do with the law and they are basic consumer rights. Something someone working in a retail store should know on week 1.

[@vegan-cannibal714]

@Supremax67 so you would agree that any competent general manager of a national chain retail store would know that this man was entitled to (by law) what he was demanding? If that's the case, wasn't filing a police report accusing him of theft was a flat-out lie? As a result of that lie, this man was arrested. Thankfully, It seems the man was retired and didn't have to worry about losing a job. Facts are when the average person is arrested, it's common for that person to lose their job. To make matters worse, most folks can't afford a lawyer, and making bail is a financial hardship. You see where I'm going here? Being arrested can devastate a person's life. For that reason, I believe what walmart did here is criminal. The odds of anyone at walmart being arrested over this issue

[@Doxymeister]

Not to mention, a lot of folks are just not confrontational enough to stand up for themselves. Remember the whole "United Healthcare CEO assassination" thing? While digging a little on that story, I learned that UH will deny up to 75% of all claims--which saves them a whopping amount of money. And of those denied claims, nearly 90% of people fail to appeal the insurance company's decision. I learned about this a couple of years ago when my local hospital claimed I owed them nearly $300 that I knew were visits that the insurance should cover. It took nearly 9 months of haggling between the hospital billing people and the insurance, and it turned out that the hospital had simply failed to submit some annual letter or another before the insurance company would consider them "in-network". When they got that corrected, the claims were promptly paid and the darned hospital finally left me alone. But, the problem is you have to stand up for yourself, document everything and insist everybody live up to their obligations.

[@Kylefassbinderful]

lol all the manager had to do was ask another manager or a co-worker to fill her in on what the situation was. Simple communication > call the cops!

[@vegan-cannibal714]

@Kylefassbinderful sometimes the best answer is to take the loss and keep the customer. We are talking about a retail price of $400-$500, then take the time to research the company policy and make any needed changes. Then, have your team leaders take 10 minutes during their next meeting to go over the policy.

[@MadLadCustoms]

Its over a fireplace, this thing got too hot.

[@tinaharris9403]

He needs to sue Walmart! They should be held responsible for what they did to this man ridiculous!!

[@Ridezallday1679]

Yes

[@lafayetteplace3031]

It should be illegal to sue corporations. They provide community with jobs and low grocery prices.

[@tinaharris9403]

​@lafayetteplace3031 And it should also be illegal for Corporations to have a Consumer falsely arrested for returning a defective tv, And putting him in jail!!

[@George196207]

Sue police as well ! They don't hold shoplifters that long !

[@asergioamEDC]

@@tinaharris9403i think he was being sarcastic!

[@forestfrost9676]

Did the manager get charged with filing a false report?

[@jamesalles139]

technically, he did steal a new TV. Sometimes, if you have the resources to fight and know where you stand, it is worth tangling (tangoing?) with the court system.

[@KarlH1980]

@@jamesalles139 Technically he took a tv off of the shelf without the consent of the property owner. How is that not theft? Even if there is a contractual agreement a court would have to enforce it in the event of a dispute. A party to the contract cannot, on their own, doesn't have the legal authority to deprive another of property. This guy knew that he would win in the end. Don't think he really thought that he would get arrested in the process though. As a pointer, anyone pushing this boundary, should not answer the door when the cops come calling. Let the detectives try to deal with it. In most departments, the case will get pushed to the back burner.

[@ledwallet1944]

@@KarlH1980 Technically and legally he did "exactly" what the return contract said he could do. This was technically and legally a civil dispute between him and Walmart. The coppers did not investigate and do their job correctly...

[@Tryp-j9d]

@@ledwallet1944 He STOLE the TV. THAT WILL get you arrested. CORRECTLY!!!

[@rayzee7561]

What is worse, the police arrested him on the dumb managers word, they didn't investigate the complaint. They just arrest the victim. The DA seemed to do an investigation and drop the charges.

[@mmpdx11]

I like how the police spokesperson said they are obligated to investigate a reported theft, but they obviously didn’t investigate much because if they did they would not have gone to his house that day and arrested him. Sue everyone

[@skipdalu5805]

They're not obligated to deprive someone of liberty under color of law without properly investigating or knowing the law. No, I'm not a sovcit- and I appreciate the difficulty of being a cop- I couldn't do the job.

[@tanoh2547]

They could have checked the receipt and problem solved instead of arresting him.

[@mcrachelgrace9568]

The DID go to his house and arrest him. That's the problem.

[@KarlH1980]

@@skipdalu5805 For me, when I see someone use that color of law code, I automatically think that they sound like a "sovcit-". I think many others see it the same way. I bet you do & that is why you tossed in the disclaimer element. 🙂 Regardless, I think that violating that US code essentially requires intent. A copper trying to do their job right can't violate that law. Now, with that being said, the coppers ARE absolutely required to investigate to determine if probable cause exists. If this guy walked out with a TV that was off of the shelf, I would say probable cause exists. But if he walked out with the unit that he bought 1 year earlier than clearly probable cause doesn't exist. I was not really clear on that point. It sure looks like he took another off of the shelf without the vendor's consent.

[@MattH-wg7ou]

They dont investigate all the retail theft in NYC, LA, SF, etc. 🙄 Theyve made theft essentially decriminalized for "some people" and not for others. "Equity in Policing/Justice".

[@FloridaFrank2010]

Federal lawsuit is all Wal-Mart understands, but even with a punitive settlement, they have no incentive not to do this to someone else.

[@Morpheus187]

His first mistake was buying a ONN tv . Never even heard of it

[@vital1217]

ONN is Walmart's in-house TV set brand.I believe they bought the ONN company and it only sells exclusively at Walmart now.

[@Toyeboy89]

Right he should've done better research. Obviously Walmart store brand is bottom of the barrel.

[@vsubhuti]

Onn is nno noooo at all cost

[@MichaelKurse]

Their blue tooth speakers are great.🤗🤗🤗

[@dustinbriggs1991]

They're awful product.

[@TMGeewizz]

This is THE most piss-poor reporting I have ever had the misfortune of viewing. The reporter and editor should be arrested for wage theft!

[@panicmosem5969]

That's abc for ya

[@AFRoSHEENT3ARCMICHAEL69]

Why?

[@renalshomlmes338]

@@AFRoSHEENT3ARCMICHAEL69 did he leave with the old tv or a new one? We don't know and that could explain why he was arrested.

[@Tony-Steel64]

This is the best reporting in the world. Get mental help.

[@Narutocoolcat]

@@renalshomlmes338he left with a new tv that’s why they called police

[@amigo4909]

The first problem was buying from Walmart, they are not problem solvers.

[@anthonymartinez4307]

That’s what america has become, you ever try calling the DMV? Nobody has service.

[@ronbennett7885]

Millions buy TVs and other electronics from them with no problems. For a return well after 30-90 days, it's at store discretion. Treat workers with respect and one of them will likely make it right. Stores allow returns for a limited time as a courtesy. It's not warranty service, which is provided by the manufacturer. Many conflate the two. He should have known better.

[@secondchance6603]

@@ronbennett7885Try and actually watch and LISTEN to the video before posting BS.

[@VedaSay]

Not true.

[@ygrittesnow1701]

@@ronbennett7885 ONN IS Walmart. Try to find this brand name anywhere else. What this does do is chill the consumer from holding the manufacturer, Walmart, of these defective products responsible. Now let's look at the residual effects here. Walmart sells a defective product and earns a profit. The product fails ending up in a land fill. The person then goes to buy another tv from Walmart of elsewhere spending more money. Earning the company even more profit at the expense of the consumer they are scamming with substandard products. This story is more about the protective hand the government has in protecting businesses like Walmart instead of the people they are suppose to work for, US.

[@mrfacespace]

Let’s talk about my experience with Walmart. I was in the store and saw vitamins on sale on a rack adjacent to the pharmacy. When I scanned the price at self checkout, the scanned price did not reflect the price that was advertised on the rack. The person at checkout told me that the pharmacy in Walmart is separate from Walmart, and that I should go speak with someone at the pharmacy counter. The pharmacist told me that they are only responsible for the price of the products directly in their area, and since the vitamins were on a rack just outside their area, there was nothing they could do about it. The law in Quebec is that if it scans higher as advertised then it’s free to the customer if the item is under $10. However, Walmart said it’s an issue with the pharmacy and the pharmacy said nothing they can do about it. I made a complaint to consumer protection. Consumer protection investigated and informed me that products sold by the pharmacy are exempted from this law. So, Walmart said not our problem, and the pharmacy said it’s a mistake but we have an exemption from the law. Go figure.

[@beyondfubar]

Sue? I heard sue the shit outta them. Arresting customers doing what you tell them to do is bad business and it'd never make it to court.

[@christian3514]

Sue them and the department too, for sure

[@Wowezzersdozzers]

Walmart is very strict about bad stops when it comes to shoplifting to avoid things like this happening. One bad stop is grounds for termination. And everyone involved who did not follow policy here is most certainly getting fired, especially since this made the news. You can't fix stupid though. Source - I'm a former WM employee.

[@vNCAwizard]

It will make it to court if the victim demands a jury trial.

[@vNCAwizard]

It will make it to court if the victim (the attorney) demands a jury trial.

[@beyondfubar]

@vNCAwizard this is true. I'm not a lawyer by any measure, but I'm willing to bet that Walmart will do whatever it takes to avoid publicity around this. Maybe "survivor bias," but I see most of these at this magnitude going NDA and "we'll pay for you to shut up and that's more valuable than anything else"

[@coolvidstv291]

The real crime is an attorney buying an onn tv 😂

[@ScottScouter]

FACT!

[@vilod]

True that!

[@inc2000glw]

@@coolvidstv291 Walmart owns ONN

[@Heine-ki4ru]

HAHAHAHA

[@supermodern]

Yo.

[@TimJoiner-e7s]

Sue them, it's the only language they understand.

[@scottsemel5344]

Walmart was not guilty at all. Listen to what the guy said. He tried to drop off his broken TV and just walk out with a new one. That is theft and he is a moron.

[@jarhead9690]

Yes, they did not tell the entire story. He is a thief. He tried completing the exchange without authorization.

[@matty6878]

he got his replacement receipt and that should have been enough. however one of two things had to have happen; either he took a better model than his old TV that was out of the price range of his old TV or the store simply denied him to replace any TV on the grounds that they thought he had to go through the manufacture and not their store so a miscommunication and misconception on their end. if the later its on walmarts end but then they should have been more responsible in working with the customer which most retailers never seem to want to.

[@BurgerEater289]

Yeah, this guy is the poster boy for entitlement

[@woden22]

You're really siding with the massive corporation here? And calling the guy a moron? Wow.

[@scottsemel5344]

I get now that it was a much more complicated transaction and there are different consumer protection laws in utah. I personally would not buy the cheapest-no-name tv and expect to return it a year later broken for a better model. I might attempt to send it back to the manufacturer for some compensation but not expect much. That guy has waaaay too much free time to hassle walmart and waste all of our time commenting on this. Poor reporting too.

[@zesulant]

I am getting from this story; he brought the old tv back to the store. Went to electronics and picked out a replacement himself. Telling the store manager he was leaving with new replacement tv. He did leave with tv and was arrested at home for theft.

[@chrisrobbins9058]

Selective hearing at its best

[@JoeJ94611]

Thanks for that summary. It wasn't clear to me if he left with the defective TV he brought in to return.

[@blake4590]

So it turns out he indeed did steal the TV

[@leeoshea2290]

The man has a TV that is currently under warranty and has failed by law he is entitled to, a refund or a replacement. He organised a replacement with one manager Another manager decided, if he takes the TV, he'll be charged with theft, which is what happened, mainly because the cops are totally unable to 'investigate anything'. They were basically instructed by an 'employee of Walmart' to arrest a man for stealing He was charged In court, he won because, according to consumer law, and Walmart policies and knowing the law, The man won it's all there if you listen closely

[@rgarito]

@@leeoshea2290 Most of the time, after the 30 day return period, you have to go to the manufacturer to get a warranty replacement. You cannot bring it back to the store. Many boxes even have a note inside stating "do not return to store" and give a phone number to call.

[@tommytahmoreszadeh1158]

Avoid Walmart no matter how convenient it is. They've always had such lousy service.

[@ygrittesnow1701]

And they are hypocrites. They steal from us and it is an oopsy, a mistake. We make an error of ANY kind at the register and we get arrested and or trespassed. See recent stories of mysterious charges appearing on receipts. Altered prices at the register.

[@jay-rad98]

Tell me one store that will take an 11 month old TV back. Just one.

[@ygrittesnow1701]

@@jay-rad98 Don't sell one designed to fail upon expiration of the warranty. Seems like a scam run by Walmart.

[@garyhoney2013]

I do. You might as well buy directly from China as Walmart

[@ygrittesnow1701]

@@garyhoney2013 Considering Walmart's dependence on products from China. It will be interesting to see how they cope and survive with the claimed changes with the tariffs.

[@merec3627]

2:37 why did ABC4 Utah not put a microphone on their reporter if they're going to have her speaking on camera?

[@OperationChicago]

Are you trying to say that you would like to mic her up ? :)

[@themobseat]

They're not good at their job.

[@SirCashopinPlays]

This is why you shouldn't buy store brand TVs. Thats why you buy a name brand TV

[@Mischievous_Moth]

Eh those aren't much better these days in all honesty, they don't build anything to last anymore. Still, I guess three years of use is better than the one he got out of that TV.

[@SirCashopinPlays]

@Mischievous_Moth yeah at least there last longer than store brand (at least I think)

[@00000theoffical]

@@SirCashopinPlays not really I have 3 tvs a vizio from 2011 a sigcus from 2016 and a TCL from 2021 none of them show any signs of death and the sigcus is a off brand samsung that was only sold at costco for like 2 years

[@Lu-cho]

ALSO THE *"POLICE"* DID A ABAD JOB HERE.

[@commonsence8223]

Bum ditch cop was incorrect. No theft occurred.

[@SirJamesIGamerfuzion]

ironic how they will arrest a innocent person yet when actual shoplifting takes place they don't do a thing

[@Truthtruth-xc9ph]

He walked out without the tv He stole the TV even when the manager told him not to

[@VICTORY6443]

Unfortunately cops are stuck in the middle they have to respond as if he stole it

[@thomasjoseph5876]

@@VICTORY6443 But he had that replacement receipt showing he now owned the TV. At that point, the police should have contacted Walmart and told them it was now a "Civil" issue and they couldn't get involved. The police really screwed up here. I wonder if the Lawyer will go after the cops for a false arrest??? He is retired after all.

[@daninraleigh]

2:16 You don't just return a TV and get arrested. This is the problem with AI journalism. There was never an explanation for exactly why he was arrested. What's the rest of the story? Thumbs down.

[@Prince_of_Winterfell]

My thoughts exactly, I think he picked up another TV and walked out of the store.

[@aewtx]

Not everything is AI. You really need to stop blaming everything on that. There is a live person reporting and doing an interview and a live interviewee. Obviously not AI. Stop blaming everything on AI just because 1) you don't understand it or 2) it's not to your liking.

[@triciac1019]

There was no artifical intelligence in this reporting.

[@borabora4480]

he walked out with the replacement TV. The reporter did not explicitly state this but the police came to his house for the arrest.

[@curtissea5340]

Your AI journalism sucks badly...u blocked

[@epagent6091]

Gene pays taxes and is treated like a criminal. But yet.. you have people running around doing smash and grabs and stealing other people's things! PD and the Sheriff's Dept. says they can't do anything about it... Sheriff's come to his house and arrest him... That's a bunch of BS!!!!

[@skankhunt3624]

No sheriff department or PD makes any such claim.

[@neilkurzman4907]

Walmart also pays taxes and called the police on him saying he was a criminal. So your taxes statement has nothing to do with anything He was wearing a shirt while the police arrest arrested him. How could they do such a thing?

[@ocskywatch1]

when your appliance breaks try just walking in and taking a new one see what happens

[@neilkurzman4907]

@ When there’s an entire story and you don’t listen to the complete thing and comment to see what happens

[@MrJojomylove]

He shouldn't of walked out with tv unfortunately.

[@johnraymond7569]

This is why i dont shop at walmart going on 8 years

[@beckinfidelis3916]

I shopped there once, I think it was 1984 or 85. 😂😂 So I guess it's going on 40 years for me! I'm 100% serious! 🎉 40 years!

[@darrellhagan6124]

I would do same but sometimes only they have that needed something......

[@jasminelindros8923]

I once bought a little red Matchbox tow truck for a kid's birthday. Nothing else. Ever.

[@MoneyStrategiesSOULutions]

Yup

[@tysacura1323]

I'm confused. If you buy something, you have a number of days to return it. 14 days for most electronics. Now if it stopped working a few months later. I can't return it to the store with the receipt. I will have to take it up with the manufacture. Most new items come with the Manufacture limited 1 year warranty. which means if you have a problem within the one year. you take it up with the manufacture. not the store.

[@markstevenson6635]

It was Wal Mart's in house brand.

[@doc693]

Doesn’t matter

[@refosco1993]

This wasn’t a return, it was a warranty exchange. That TV brand is made for and only sold at Crap Mart! The manufacture will tell the customer to go to Walmart with their receipt. This type of exchange would be more common at stores like Lowe’s and Home Depot.

[@loganq]

@@refosco1993 A lot of companies make things for Walmart. That doesn't mean Walmart is handling the warranty claims!

[@refosco1993]

@ They confirmed he didn’t do anything wrong in the video. The customer also happened to be a lawyer who happens to specialize in cases regarding warranties. I’m not really sure what you are trying to get at..

[@kendrick2622]

Dude bought the cheapest TV and thought it was going to be working 😂😂🤣

[@Tryp-j9d]

@@kendrick2622 MOST cheapest?? DAMN, you’re ILLITERATE!!!

[@williambelloso2502]

Consumer always right no matter what !

[@swampfoxnews]

I am suing Walmart right now 3 weeks ago some liar told Walmart I stoled a TV and clothes and I left I got pulled over by a Dorchester county sheriff deputy in Summerville police they snatch me out the van drugged me up against the truck slam me in handcuffs just to find out I had a receipt I was harmed by the officer as I'm battling cancer I have bone spurs in my shoulder they jerk me around the videos on KZbin I'm suing Walmart and both police officers

[@ddplayerfromgodknowswhere7492]

Is this really true or are you just being a cop hater

[@Scaresy]

Acting as if people's bad experiences with cops is the result of being a 'cop hater' is extremely delusional and dismissive. Maybe if people took these things more seriously we would have a lot less abusive cops employed. Did you hear about the two cops recently charged with raping the same victim? One committed suicide immediately after being exposed.. lots of cops are very bad people. Their badge doesn't make them a good person and when people hate cops is because they've been abused by them.. it's not without reason. You sound like a cop lover, always ready to defend even the most deplorable actions of a man in blue? You need a reality check.

[@ddplayerfromgodknowswhere7492]

@ not delusional and dismissive. If a police officer has to put somebody on the ground because they’re acting extremely erratically and they have to keep themselves safe it’s the action that they have to take. all of your actions and your thoughts about defunding the police are the reasons why we have all these shootings everywhere. If it worked for the police officers your city wouldn’t be protected. Yes there are bad police officers out there but that doesn’t mean all of them are bad. It’s like you’re standing up for criminals. So you’re a criminal lover! Maybe stop screaming about brutality and follow the law and don’t act erratically so you don’t have to be dragged anywhere

[@gregb6469]

@@ddplayerfromgodknowswhere7492 -- The OP was not a criminal, and he did not act extremely erratically.

[@ddplayerfromgodknowswhere7492]

@ I think he’s just trying to get clicks. Don’t trust everything you see on the Internet kids

[@billsilcott9692]

Key takeaway: stay away from Summit County Utah. Apparently, education, common sense, and human dignity are not a priority there. How any of this can happen in this day and age is crazy. Its simply unacceptable, and unfortunately, nobody learned a damn thing, and nothing will change.

[@MrDarryl90210]

Walmart knew it'd be much cheaper to give the guy a new TV versus engaging in yet another unnecessary and potentially costly lawsuit.

[@DarqJestor]

The lawyer knew that too.

[@redbaron6805]

No, Walmart knew the attorney read their warranty policy, which is a legal contract, which the store refused to follow, violating not only their own store policy, but the law.... "You can RETURN your ONN TV to Walmart, or get warranty service from Walmart or their designated warranty service." A warranty is a legal contract. Their own warranty says you can return it to the store for replacement, and the store had incompetent clowns that didn't know their own policy nor the law. When they couldn't figure out the paperwork, and asked them to call Onn, they told them Onn IS Walmart, and they needed to sort out the paperwork themselves. No different than if you bought an Insignia TV and Best Buy told you to call Insignia... they are the same entity...

[@cayankeelord3730]

Yeah, makes you wonder if the manager still has a job there. Corporate knew they would be in a "heap-O-trouble" if this went to court. Filing a false police report, violating the terms of a warranty CONTRACT and the courts being held libel for malicious prosecution. ( a maybe on that last one ). A GOOD lawyer would have had Walmart's lunch.

[@DarqJestor]

@@redbaron6805 Insignia is just the brand name of Best Buy. Those products are manufactured by different companies, probably whichever is cheapest that year. Same thing with the old Kenmore appliances, some were even made by GE and Whirlpool.

[@redbaron6805]

@@cayankeelord3730 He could have sued them for filing a false police report, false arrest, emotional distress, etc. etc. Which he may still do. Once they refused to honor the warranty and do the paperwork, which is a legally binding contract, this became a contractual dispute and a civil matter, not a criminal matter. Hence, he could also sue the police department for a false arrest.

[@latebloomer7191]

I think there's something missing from this story. Did he try to leave with a replacement TV, or was it the TV he brought in to return?

[@gregb6469]

He was leaving with the replacement TV set the manager in the electronics department told him to take, and another manager by the front door, in ignorance of the situation, tried to stop him, and sicced the local constabulary on him.

[@biasdouglas]

As someone who’s really into TVs and used to sell them, I can tell you there were a few mistakes here. First, buying a 70-inch TV. Second, going with Onn. And third, getting it from Walmart. Honestly, I’m not surprised it started acting up so fast. TVs like that aren’t made to last; they’re just designed to get through the one-year warranty. Walmart TVs are another story. A lot of the models they sell are slightly different from the ones you’d find at other stores. Manufacturers often make cheaper versions specifically for Walmart, which usually means lower quality compared to the equivalent model at a place like Best Buy. If you’re shopping for a TV, it’s better to stick with sizes ending in 5 or 9 if you’re going bigger than 43 inches. And always do some research. If the price seems too good to be true or it’s being sold as a great value, it’s probably not going to last long. TVs aren’t something you want to cheap out on unless you’re okay with replacing them every year or two. Even then, I’d still recommend getting an extended warranty unless it’s one of the higher-end models that already includes one. Spending a little more upfront on a good TV will save you a lot of hassle and money in the long run.

[@triptheroad]

How does a size ending in 5 or 9 guarantee it's going to be better?

[@ugh55]

@@triptheroad I got a 60" Sharp 10 years ago for about 1000, the only smart tech is a wifi card and a netflix button and it survived getting a whipped cream dispenser chucked at it full force from when I was tripping balls. Would get sharp again, sony is real nice though.

[@SarafinaSummers]

This is true. I’ve almost all electronics sold at Walmart. I thought this was common goddamn knowledge? I guess not.

[@gkess7106]

So why does everyone say that extended warranties is a scam?

[@jpdemer5]

@@gkess7106 They're not worth the price if you buy quality goods. If you buy cheap crap, then do get the warranty. (They count on people who buy cheap crap not having a lot of money, and being unlikely to pay for a warranty.)

[@evhvariac2]

Extremely bad reporting. Which TV did he walk out with? A replacement? The same tv??

[@kevin_uk]

Terrible reporting, the framing of this story is misleading. Rather than "trouble with the law" for returning a TV, it's actually trouble with the law for leaving a broken TV at Walmart and walking out with a new one. Not defending Walmart's actions here either, getting the faulty TV replaced should have been quick and easy.

[@danieldeelite]

Bruh walked out of the store with a TV without paying for it, lol.

[@atruceforbruce5388]

Walmarts customer service is shit. We have problems with thier employee every time we shop there. They killed off mom and pop stores in the late 90s early 2000s and once they did that all the deals and good customer service went away. Thats why monopolies are bad.

[@HustleMuscleGhias]

They also killed off the TV repair shops by having low cost TVs and other consumer electronics. These days it costs more to repair one than it is to replace. Gone are the days of component level repairs and instead manufactures have gone back to the 1970s mantra of replacing boards. Often times the boards, if they can be had and if the end user is intelligent enough to pick the correct board causing the actual problem can cost more than a brand new TV with more features.

[@Don_ECHOguy]

WALMART??? That tells you all you need to know!

[@5pounddog]

Stop shopping at Walmart. I buy local. I mostly shop at local owned businesses. We the people are in charge.

[@jrmckim]

Because your local mom and pop sells tvs?

[@ChrisPBacon-vk7sj]

"Americans" are no longer bright enough to understand that the consumer controls 1) what is sold, 2) where it's produced, 3) the product's quality and 4) it's price. If you are one of the majority that constantly whine "..but what am I going to do??... you're the problem.

[@Capt-Intrepid]

1. If you're an attorney, you know you can't walk out of a store with a new replacement TV without authorization from the merchant. If you disagree with their behavior, you must sue in civil court. 2. If you're an attorney, you should know that you never open your door to strangers, including the police. Without a warrant, the police can't do squat.

[@thehighllama8101]

Exactly. If the police had arrived at the store during the dispute, the police would have told the attorney exactly that, i.e., you cannot walk out with a new TV and you need to settle it in court. I think he knew that, but he didn't think they'd have the balls to call the police. He's lucky he's retired, so he can afford to play games like that. If he were younger and working, he'd have an arrest record to deal with now, regardless of whether he was prosecuted or not.

[@chaser7236]

Yeah f that. I paid for something and they want to give me the run around and refuse to give me what’s owed them I’m taking it and they can come after me in court not the other way around.

[@snekysnek8068]

He had authorization from the merchant in the form of the warranty. Walmart consented to this exchange the moment they sold the original TV to him. The moment he brought the defective tv to the store and told them he wanted a replacement, the new tv became his property.

[@Capt-Intrepid]

@@snekysnek8068 That may all be true except the new TV did not become his property until agreement by the merchant or a judgement in civil court.

[@snekysnek8068]

​@@Capt-Intrepid You're right. The agreement from the merchant came when he bought the original TV. I'll point your attention to the fact that the DA originally sent to police to arrest him, but then dropped the charges later, presumably after the found out the details of the case and realized that the "stolen" tv actually belonged to him, per his contract with Walmart. Police often urge people to use the civil court system because they don't want officers to have to litigate on the side of the road, but legally there is no obligation to do that in circumstances like this.

[@mannyhoolin4662]

Taking the TV when told the police would be called was STUPID. As a former attorney, he knew that. He was trolling and intended for it to turn out this way.

[@HustleMuscleGhias]

At one point there used to be TV repair shops. That was until places like dump mart started having TVs and other consumer electronics made so cheap that it costs more to repair than to replace.

[@phlodel]

"Before he retired, he was a consumer lawyer." He knew he was doing the return the wrong way but figured he could be enough of a nuisance to get what he wants.

[@jay-rad98]

Exactly. The people defending him are cringe.

[@Toshinben]

That's a baseless assertion.

[@tonytheantony]

..he had permission from a Manager to take the new one, but another saw him leaving and reported him to the cops.....hence the confusion.

[@snekysnek8068]

On the contrary, his knowledge of consumer law meant he knew he was legally in the right. That the cops were misled by Walmart doesn't change that.

[@monalong8900]

Wrong. He first contacted the repair depot who told him to take it to Wslmart

[@desmo8755]

Since when can you return an item to the store after the return window (often 30 days) but within the manufacturer’s warranty? Never heard of that. Only if you purchase the store’s protection plan does that work.

[@snekysnek8068]

Onn is a Walmart house brand, and its warranty specifically says you can return it to a Walmart store for a warranty exchange. That's extremely common for house brands. Worked for Best Buy for a good while and any of their brands you could just take it to the store and they'd give you store credit.

[@MattNEuem]

First mistake was buying a ONN TV….

[@garyhoney2013]

Agreed the the main board and TCon boards are trash in these.

[@Hazzardhouse318]

Whats a good brand to buy ​@@garyhoney2013

[@jazziez6467]

so did he walk out with his old tv or took one off the shelf? They weren't real clear on that

[@johnv4483]

Took a new one.

[@ronbennett7885]

Presumably a new TV without paying for it. The man is wrong. Stores provide a return policy not warranty service. Many consumers conflate the two. For most products, after 30-90 days or whatever the store return policy is and applicable state law, one needs to deal directly with the manufacturer.

[@Tryp-j9d]

@@ronbennett7885Then why does WALMART try to sell you the EXTENDED warranty?? And the manufacturer does NOT!!!!

[@ronbennett7885]

@@Tryp-j9d It's an extended service plan. Not a warranty. Read the fine print on some of those. Regardless, the man in the story didn't buy one. Maybe he should have for no hassle replacement versus dealing with the manufacturer, which is standard.

[@Tryp-j9d]

@@ronbennett7885 He didn’t NEED to!! It was STILL under the ORIGINAL!!!!

[@PopsSinging]

I have no clue about Utah, but here in Florida Walmart generally as a 15 day only return policy on electronics. After the 15 days the manufacturer is expected to fix the issue. It states it on every receipt when you purchase an electronic product and it is posted everywhere around the store. I don't take returns for a year on items I sell that is insane to expect Walmart to do the same and I am not a fan of Walmart.

[@aaronsexton6434]

But wait, did he walk out with the same old TV or a new TV?

[@jarhead9690]

New one.

[@clairelivefreeordie2551]

Note to self: NO MORE TRIPS TO WALMART! I hope this gentleman was compensated in some way?

[@amandasaunders3493]

Never buy an electronic from Walmart without first, making the store open the item, make sure the numbers on the the box and on the item match, and they plug it in and make sure it works. Then check your receipt to make sure the serial number matches the box and item. Otherwise, you'll be treated like a criminal if anything is wrong when you get it home and need to return it.

[@MWMTex]

This why you don’t by the cheapest product, dont buy from Walmart either.

[@Ryan-hl4ur]

NO1 sues to go to court, NO1 wants a drawn out litigation process. A pal of mine was tackled by a "do-gooder." The "hero" cried in court. $36k+bills

[@MargaretTovrea]

Just one more reason to NOT SHOP WALMART ‼️

[@CENSORED_]

The real crime here is hanging the TV too high

[@WilliamBurgess-z4g]

I like the downward angle of it.

[@yakwabbit]

And, installing over a fireplace. That's probably why it went bad.

[@edwardp.2642]

My neck hurts just by looking at it.

[@tabbycat8511]

👍 X 1000

[@BlackBruceLeeTheGreatDekuTree]

@@WilliamBurgess-z4gyour neck won’t at that height

[@WeFreestyleForever]

You can't walk into Walmart with your TV and a receipt and replace it yourself without store approval, wtf was he thinking lmao. Of course he was arrested. He said he was "shocked". Dude, get a F'n clue.

[@gregb6469]

YOU are the one who needs to get a clue! He was told by the electronic department manager to get a replacement TV set and go home. It was another manager, who was as clueless as you, who tried to stop him.

[@WeFreestyleForever]

@gregb6469 And what happened? He got arrested. ✅ There ya go. 🤷🏻‍♂️

[@gregb6469]

@@WeFreestyleForever -- And when the prosecutor found out the truth, all charges were dropped, because the man had committed no crime.

[@Brentt777]

I've never once heard of a store honoring warranties. It's always the manufacturer that does that. This was returned a year later.

[@76f350]

Walmart and the police should be sued for millions.

[@barbarakauppi9915]

No, peanut, the police did precisely as they are beholden to. It is Walmart and Walmart alone. Tho, to be fair, you certainly could throw the lot of rampant criminal looters and their nattering enablers into that same lawsuit simply for creating this dystopian cesspool that normal people are forced to somehow swim thru these days...

[@16-tons]

I bought a tv from Kmart many years ago and I had problems with it so I got a hold of someone at Kmart about the issue. They said I had no warranty but they agreed for some reason or other to pay for half the repair cost on my new TV. It came to about $125 or so. 3 months later the TV went bad again so I carried the thing into the store, up to the service counter where the person asked, "can I help you?' I replied, "nope. I want to talk to the captain of this ship." I knew he'd be bothered by this request and expediate my issue immediately. I didn't have even a receipt for the purchase of the TV but I did have the receipt from the repairs with Kmart's signature on it. The man took one look at it and said, "refund this man's money" You gotta go straight to the top to get something done.

[@matty6878]

that explains why they went out of business lol

[@gregb6469]

@@matty6878 -- K-Mart went out of business because they did not do proper upkeep of their stores, and nobody likes to shop at a dump.

[@danlowe]

vomit

[@andylopp7825]

Rule No. 1 - don’t shop at Wal Mart.

[@216trixie]

He didn't think he would be arrested for walking out of the store with a brand new TV that he didn't pay for in the store didn't agree to give him?😂😂😂😂

[@EnlistedBombin]

The turn over rate is so high at walmart it would take to long to teach employees that they would be gone before they learned it all.

[@m.j.c.6969]

You should apply there. The fact that you don't properly capitalize words indicates that you are as educated as a typical Walmart employee!

[@EnlistedBombin]

@@m.j.c.6969 Might be cause I got a TBI in Iraq servicing in the Marines but, hey everyone has a perfect life right..

[@dchawk81]

I thought you were going to say the turn over rate is so high the first manager quit and the second one was brought in in the middle of his transaction.

[@phlodel]

Warranty claims are with the manufacturer, not the store.

[@thystaff742]

Onn is Walmart brand. Their stores are the only place they sell that brand and cover for warranty. The issue is the incompetence of the employees.

[@sebastianliu2009]

100% correct. I work for Philips TV and usually Walmart is very easy for accepting the returns and past it on to the vendor. If the consumer have a defective TV after a year the consumer should have called customer service. They usually replace the defective TV for a refurbished TV. I know this is true because i usually authorized the acceptance of the defective replacement. Defective TVs happens all the time regardless of the brand name.

[@Globss]

@@thystaff742 that's not how that works...

[@ronniepirtlejr2606]

Walmart likes to put items on clearance( holiday special, clearance price) to get you to buy them. Walmart has absolutely No returns on clearance items!

[@dingle_burry]

guilty until proven innocent

[@lanedexter6303]

This is pure Walmart. Only lawsuits costing them BIG money will ever induce them to change. They are all about corporate earnings, NOT about human beings.

[@ygrittesnow1701]

They have the government working for them. See how the sheriff was used as the long arm of Walmart? They got a complaint, failed to investigate thoroughly and arrested this man based solely on the complaint issued by Walmart. Who does the government work for?

[@onedrunkpunk5402]

So because of that now they have your finger prints and you will for ever be in CODAS system

[@denjhill]

Did I miss something? Like he picked up a new TV and tried to walk out with it? Poorly edited story.

[@neilkurzman4907]

Apparently one manager told him to grab a different TV since he left the original one there. But another reported him for stealing the TV.

[@jonknestrick5219]

What do you think happens when you exchange a broken tv?!?! It's Walmart responsibility to deal with the manufacturer. It's how it works.

[@Joe-hg9yi]

This is not a store return dude, this is a warranty request that has to go to the manufacturer, not the retailer.

[@dtxgmoney]

Thank you! This guy is an adult and STILL doesn't know this? Scary.

[@2wheelpartsguy]

Lol I got in to an argument w the manager in the automotive dept over a possible defective tire. He said I had to go back to continental for the warranty?? What? I bought it from Walmart any you won't honor the warranty?

[@mitchellcrane9809]

Walmart was not the manufacture of the tire that is why. Now as a shop owner myself I do handle warranties but it depends how long you talking about. Are we talking 6 months or 3 years.

[@2wheelpartsguy]

@mitchellcrane9809 less than 6 month

[@CanadianInPhilippines]

Walmart is GLAD THE MATTER WAS RESOLVED! A retired lawyer was arrested at his home, taken to the police station and charged with theft. Only later did the DA drop the charges and Walmart finally do what they should have done in the first place. How many people who are not retired lawyers did this happen to and not stand up for their rights. Great story educating the public. Hopefully the MANAGER was forced to apologise face-to-face but unlikely this happened.

[@ezekielchariot]

How was he able to actually "take" the replacement TV ? Did they point to it and said here is one just like it, but dont take it. Was it out in the back room in a box, so he went where he wasnt allowed and dragged it out. The stores staff did nothing to hold on to a TV that supposedly was not being allowed to leave. This part is weird.

[@edwilko8819]

​@@ezekielchariotthey asked him to go and pick up a replacement model its an utter joke all employees should be suspended until mandatory training is given to them. and then everyone else in all store over time

[@Hear-MeoutTwo2]

@@ezekielchariot ::: According to other news sources employees and a manager assisted him in getting another. tv and assisted him to the door. Another manager then appeared and told him that if he walked out with the tv he would be arrested. He was fed up with the BS and walked out with it.

[@aisaxonawiat6484]

​@@ezekielchariot.... nowadays you need to film everything

[@dwaynemiller4970]

Should have read the return policy: The manufacturer was obligated to repair or replace the TV, not Wal-Mart. If you buy a car and it fails in the warranty period, you don't get a new car.

[@thystaff742]

Onn is a Walmart brand tv. Their stores are where they're to be taken too for the warranty. Please educate yourself. I don't want to live in the movie Idiocracy.

[@no-uf1gm]

you do if it fails enough times then it is a lemon

[@m.j.c.6969]

"repair"???? Nobody repairs a $200 television in 2024! Are you living in the 1980s by chance!?

[@donaldobrien9171]

@@thystaff742" welcome to Costco. I love you."

[@jrmckim]

Not in Utah

[@garycorkins105]

The sheriff’s should have investigated first, rather go straight to handcuffs.

[@lantlavoer6653]

That scanning and reading the barcode. That’s the part they dwelled on. I’ve had cashiers spend time trying to figure out the numbers. Tip: place your receipts high up in your kitchen cabinets that way they stay preserved and you always know where they are.

[@thystaff742]

A small shoe box on top of the fridge.

[@shuttlecommander]

I always make a copy of it on the scanner

[@Terrakinetic]

There needs to be a stronger way for consumers to punish corporations.

[@K9Megahertz]

It's called you don't give them your money. I stopped shopping at Walmart years ago after being harassed at the door to show my receipt.

[@Terrakinetic]

@@K9Megahertz No. That's not good enough. They need something harsher. Something personal.

[@Milesco]

​@@K9Megahertz Agree with Terrakinetic. Merely not shopping there anymore isn't going to get *_anyone's_* attention. Walmart's revenues were $648 billion last year. I'm sure they'll really miss your contribution.

[@ygrittesnow1701]

@@Milesco It will if enough people get on board and stop shopping there. And if a viable alternative is in the works. This is what led to the demise of Kmart and Sears.

[@crystalharvey8798]

One of the things Doge in the next administration is trying to get rid of. Consumer protection bureau.

[@anonymous-xv9xt]

Just buy a new one, same exact tv. Then take the old one back in the new box with the new receipt. Do it within 30 days, no problem.

[@jay-rad98]

They check the serial numbers dude lol

[@anonymous-xv9xt]

@jay-rad98 No they don't dude. Workers at Walmart don't give a shit and aren't paid enough to. Now, the manufacturer might notice but by that time you're gone.

[@jublywubly]

This is so much simpler in Australia. In Australia, retailers are legally obliged to have a good understanding of retail law. Each state also has a government Department of Consumer Protection. I've been on both sides of the counter many times. As a customer, I've made about four or five reports to my state's Consumer Protection. Working in retail, I knew the retail laws extremely well, so I "won" each of my cases against other retailers. One thing a lot of shops try to get away with is palming off warranties to the manufacturer. That can be allowed for an extended warranty period that was supplied by the product manufacturer. The statutory warranty, now known as a "statutory guarantee", is the legal minimum duration that a product must function. For that period, the retailer is responsible for any issues that are covered by the statutory guarantee. However, customers often have the choice to go directly the product manufacturer. That can be preferable for people if it's something like a solar system that's attached to their house, because the customer can't just remove it and take it back to the retailer.

[@OWEN-CASH]

Walmart employees *are* trained. They are trained to DELAY, DENY, DEFEND.

[@coolmasterx5707]

You bought a 70 inch TV from Walmart. That was your first mistake.

[@moellerborn]

Exactly. He does look like a guy who could afford something better and more reliable.

[@ezekielchariot]

A person like that possibly chose a car like Walter White

[@oiler62]

Agreed. Junk TV brand. Best Buy is the way to go for TV's.

[@mikewallace119]

But it's ok to steal up to 1000 dollars at CVS and Walgreens...

[@jonknestrick5219]

My God, they need to change your algorithm. Don't make bots like they used to.

[@TiesOfZip]

Damn ABC Utah, well done picking your reporters…😮