How has the CX Tech Stack Evolved?

Listen to the full episode: uipath.ly/4bGOXUd
Scott Dresser, VP of Engagements- CX Automation @ UiPath, takes us through the journey of CX technology over the past 25 years. From the early days of basic IVR and ACD systems to today's intricate landscape of AI-driven tools, we look at how the CX tech stack has become increasingly complex. What kind of challenges have emerged from this evolution, and how should you adapt your CX strategy accordingly?
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