How I Handle Returns In My Candle Business

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[@xorda200]

Thank you so much for your videos I doubt my self a lot 😢

[@andreap3730]

I enjoy your videos tremendously. You are super pleasant to watch and listen too and all your information is extremely valuable. Thank you so much for taking time to do these videos. Best success to you always👍🙏

[@sarailda6785]

Hi Erica, thank you so much, I’ve been watching your videos and you had help me so much❤

[@MemoryBoxCandleCo]

I’m so glad!! Thank you for watching :)

[@TheLess]

I appreciate your videos Erica, you inspired me to open my own candle business 😊 I just simply don’t offer return! Now if there’s a malfunction on the candle performance than an exchange is what I offer. I’ve been in retail for a long time & that’s one reason why I don’t offer returns because of individuals taking advantage of that system. I also offer sample packs so that’s what I recommend if I get a message of which fragrance to my customers.

[@currentphonograph7487]

Great video. Yes, I've heard Amazon r expecting record returns following Christmas

[@val-bm3so]

Hi Erica, I like your return policy 😃 PeAcE

[@amberlighthart9230]

How would you handle customers who claim they didn't receive their package even if u have a picture of it at the door or a signature? Also customers who dispute charges with their bank after sending a package out?

[@shanadumplins8462]

What location do you have the returned candles go to? Do you have a brick and mortar shop? If someone doesn’t, then where should the returns be directed?

[@EverythingCreativeDIY]

How did you handle the shipping in this situation?

[@jordanleadbeater1981]

Your channel has helped me SO MUCH in my candle business! How would you handle a situation where someone burns the entire candle (30+ hours) and then say they couldn't smell it?

[@NotsaeEgavas]

Not Erica, but honestly, I would say that if there is significant usage, I wouldn't issue a return. That seems like they just want to get the candle but not have to pay for it. It all depends on the situation, and your own policy. Some don't accept returns on any burned candle. I'd like to hear Erica's opinion on this though. 🙂

[@jordanleadbeater1981]

@@NotsaeEgavas Yeah, there were a lot of red flags with this customer.

[@ogoonie]

Hiiii Erica :)) how did you go about getting your business mailbox?

[@NotsaeEgavas]

I was wondering the same thing. It looks like her address listed is very similar to a PO box. It looks like it's at a local UPS store. I would suggest going to your local post office, UPS store, or FedEx store and asking about the options they have.

[@MemoryBoxCandleCo]

Yes exactly! I just asked my UPS store about it :)

[@veeandherstories]

I purchased your candles a couple times and I know that all of your candles are very strong. They must have opened too many windows or doors or whatever I guess…. But usually i know that double wicks are pretty strong. I wonder did u ask if they used in the bathroom or a wide living room? Cause i know ít’s a huge difference…

[@MemoryBoxCandleCo]

Yes those are also good questions to ask! Thank you for the feedback by the way :)

[@veeandherstories]

Yes Erica! Cause i know it’s not your candle. Probably it’s about their room diameters… even so i displayed your small candle in my living room and they were still strong!

[@ImpossibleLink]

Ill dm you what I just went through on Instagram.