How I Run A Contextual Inquiries (UX Framework)

[@UXChrisNguyen]

What's the *most surprising observation* you've had with customers?

[@kartikforwork]

i am learing this topic for my exams and it totally look like made up thing by some writer. i search whole internet and not found a single example of it.

[@UXChrisNguyen]

It’s totally real lol, try looking here www.nngroup.com/articles/contextual-inquiry/#:~:text=Contextual%20inquiry%20is%20a%20type,of%20work%20practices%20and%20behaviors.