How MakeMyTrip is CHEATING customers for Flight Cancellation?

#MakeMyTrip #FlightCancellationFraud
How MakeMyTrip (the largest flight booking website in India), cheats and harasses customers during flight cancellation.
A direct flight was booked via MakeMytrip, which got canceled by the airlines. And, this video shows how MakeMyTrip troubles a customer in this situation.
@MakeMyTripOfficial
@The Lallantop
@NDTV @NDTV India
@MOUNTAIN TREKKER @yatri doctor
@Lufthansa India
@Lufthansa
@Travel Thirsty

[@meghaandsid]

Finally, REFUND RECEIVED!!! Check out our new video: kzbin.info/www/bejne/ZofbdZpqjtaGhMk

[@PahadiPrakash]

Govt should take action against this third party

[@sanwn0124]

Sab Mile hue hain, kyonki ye Amritkaal hai 😂😂😂😂

[@MaheshKumar-cy4ey]

So true , this was happened with me also

[@imranulla288]

Thanks for ur information... I had booked Jeddah to Blore ticket via Paytm and cancelled from Flight Company after 15 days..I raised a request in Paytm they refunded the amount and deducted 900rs of convenience fees..

[@VijaySingh-wd5qv]

Very true , I had also faced this type of fraud .chor company hai make my trip guys plz dont use mmt.

[@shuchiarchcca]

Totally agree , i too faced same , had to cancel my parents tickets as flight got cancelled , this happened in early nov. , no refund till now , no way to reach cc , and the airline no. they gave is switched off for ever , real chor , they shud not spend their fortune on brand ambassadors instead improve operations, free ki advise hai le lo mmt chor

[@geraouttahermaeens1075]

I blame to governments that allow travel agents to operate in such manner

[@x3w0y6]

Very similar situation. Flight canceled by the airline itself ( Alliance air) and refunded the money to MMT but no refund by MMT to us.

[@CSAAKASHLANDGE]

yes, you are correct. its happened with me. MMT policy ke nam pe lut rahe he. very pathetic things

[@brijeshmangukiya]

true , they scam me too ,i had booked domestic flight during lockdown & when it got cancelled they didn't refund me back , i will never book again from makemytrip . & i'm advising victims of this scam to write their reviews on playstore/appstore & tweet so, no more new people suffer .

[@vishalcoool91]

Nice Video.. I had faced the same issue. I tried to contact airlines and MMT. Then i sent them a tweet keeping ministry of aviation, PMO and Aviation minister in loops then i got the refund. Bahut efforts lage bhaya paise nkalne mein

[@meghaandsid]

वो कहते हैं ना जनाब... कि लातों के भूत , बातों से नहीं मानते... बस वही हो रहा है।

[@appasahebsadre3970]

Apka Paisa wapas aya sir

[@powerofstockmarket2]

Mera refund abi tak nii aya..6july ka ticket tha aur ab tak refund ni dia

[@sonalighodeswar2258]

@@powerofstockmarket2 Sir plz try our WTFares.com ( India's first free cancellation website ) you will get the free cancellation fares in Indigo, go air and spice Jet as well, which includes seat and meal complimentary.

[@sonalighodeswar2258]

Sir plz try our WTFares.com ( India's first free cancellation website ) you will get the free cancellation fares in Indigo, go air and spice Jet as well, which includes seat and meal complimentary.

[@rakulkarni25]

video on Diwali day. Wish you happy Diwali guys...and hope you get the refund soon.

[@meghaandsid]

Hey thanks! hope you had a nice diwali celebration. Stay safe 🙂

[@shivangipandit5956]

I completely agree.#MakeMyTrip do not refund a penny in case of flight cancellations and shut down their customer service.We have incurred loads of monetary loss due to this.I advise everyone not to use #MMT for any of your travel bookings.

[@gaminglightners7647]

Could not agree more. For my 1 trip, duplicate payment has been processed and now I am just not able to contact their customer service team. But if you want to book a new booking then you can quickly connect to the representative. Disgusting 🥺. Will never book from MMT ever again

[@jugnuarshlykin]

Similar experience with mmt. The government should regulate this travel booking companies, as we all are vulnerable to fraudulent ways of these companies.

[@vvk5372]

It happened to me as well. I paid the money to mmt. On the day before travel, they called me and told me that airline did not confirm my ticket. And told me to book a ticket and will refund the money, which never happened.

[@sushmahabbu1406]

In my case, makemytrip agent canceled our return trip from leh and started blaming AirIndia. Customer care at airindia gave us IATA code and the time at which the agent canceled our ticket. We called makemytrip agent on other phone and made her interact with customer care of AirIndia and then she wrote email to her superiors and agreed that it was agent who cancelled with no reason .even after admitting this mischief, their superiors calls us trying to convince that it was airline fault. We stuck on our ground as we had recorded all the calls.

[@mangalchhettri3914]

Very true.since last August 2020 my sister's flight refund is still pending..mmt was blaming the airline and now they are not responding..Pure robbery

[@natashabisht15]

This same thing happened with me also..

[@gauravallawadhi5996]

How to get connected to mmt customer care executive. Please help

[@pratiklone6971]

Congratulations for 4.9k guys 😊🤩

[@meghaandsid]

Thanks...it's just love and support of all of you 🙂

[@mysticteam0000]

@@meghaandsid I got my refund everyone.just keep complaining them and say that they are cheaters again and again complain in their twitter everything.u will get too dont lose hope

[@mansibhandari7821]

@@mysticteam0000 how do you get your refund?

[@JaiBharat-24]

I am also facing same problem, the process to reach to customer care is next to impossible. do you know how to reach MMT for refund

[@shrikant285]

Before video start make my trip ad pops up 🤣🤣🤣🤣🤣

[@ayush_wooing]

🤣

[@mainsguru]

Ye such hai make my trip me mene hotel book kiya fir kisi wzh se mene usko cancil kiya to unhone muje uska refund nai kiya bs procecing likha aa rha h or customer care se direct bat krne ka koi bhi inhone option nai de rkha

[@sanchitjangir3495]

Right Sir mere bhi MakeMyTrip Mein March ke paise fanse hue hain 16000 refund dene ke liye clear mana kar diya

[@meghaandsid]

inn MakeMyTrip waalon ka kuch jugad karne ki jaroorat hai...Customer ko faaltoo mein hi preshan kar rahe hain...baaki logon ko bhi yeh video share karo jinko MakeMyTrip ne preshan kar rakha hai....

[@shrikant285]

There is person made group on Facebook against Go air he knows how to get money back from airline company and third party company go and check

[@vedantvyas6233]

@@meghaandsid People who got robbed must file complaint in Consumer Forum and should start a full on propaganda that people should start using official websites to make bookings and not through agent websites. I also got into same problem but immediately got refunded because I booked from IRCTC Air. Although it came late but eventually it came. I didn't had to continuously call them, they told me that it will take time to be refunded (around one month). IRCTC wale dheele hain par imandar hain..............................LOL..

[@nikhilkale6879]

@@shrikant285 can you please share the link

[@shrikant285]

@@nikhilkale6879 his name is abhi jit and he created group on facebook named it helping hands for spicejet & go air ticket cancellation refund 👍

[@shilpisharma7858]

You guyz are actually true..booked whole package including flights..but flights are cancelled now they are saying book your flights by yourself 😢 They are not even telling what amoun they paid to book flights by them

[@rohandebbarma24]

Any suggestions, where should we book our tickets from? Excluding 3rd party websites.

[@sheikhgawhar1056]

Very true. since last August 2021 am also following up for a refund my canceled ticket money.No no customer care, no hotline, no number, no contact to follow. Still no response from them.

[@onehumanidad]

Same happened with me also with MMT & GOIBIBO where they delayed the refund stating that Airline is not issuing their money.

[@LIVELONGMrFun]

Where should we book tickets then ?😊

[@sanikasawant6113]

Sir can you tell how u reached mmt customer executive i am trying to reach them but the ivr is cutting the call i am facing the same issue please help

[@meghaandsid]

Yes, MMT have made it quite difficult to reach customer care. Somehow I reached to Customer care via their Twitter handle.

[@sanikasawant6113]

@@meghaandsid yes even i reached out through twitter

[@hrthik383]

Mam.. Maine mmt se flight ticket book ki thi but mera ticket (pnr) split ho gyi hai... Meri spicejet ki flight thi... Meri total 12k thi but mmt ke credit shell me bs 5500 dikha rha hai aadha show nhi ho rha h.. Mai contact krne ka try kr rha hu but ho hi nhi rha... Mam plesse help me.. Kaise Baat kre unse....

[@meghaandsid]

Try to reach via Twitter

[@hrthik383]

@@meghaandsid mam I tried via twitter but still they are solving my issue... Plesse help me mam

[@sanwn0124]

इस समय अमृतकाल चल रहा है ऐसा मत बोलो 😂😂😂😂

[@K.T.Namaste]

Thanks a lot for your information. I got saved through your video.

[@daydreamert2472]

I m also a same victim.. They are really fraud. In my case i had just a msg your flight successfully canceled then i call to the customer care and ask them then they said we can book your glight again. But the cancelation charge can't be refund.. What a big cheaters they arw

[@pravilmumbai2958]

Very true.. This agent is very fraud.. I booked a ticket to Dubai through ease my trip and after booking tickets, Ease my trip customer care called and they said still my Rs 550 is pending to complete the booking.. Reason was airline is dynamic industry.. So rubbish.. Ultimately I need to pay.. To this fake co

[@513Geeta]

Many thanks for sharing this video, very informative. Keep sharing more such contents.

[@jashanjotnagi]

Thank you very much I was about to book through make my trip, now I will book directly through airlines.

[@onesolution4622]

Govt should take strict action against them

[@Indian.Bharat]

Same thing happened with me booked domestic flight.for first time in my life ..from.amazon through make my trip ..(air india flight) but that flight got cancelled ..but it's 5 months since ...air india says ask agent (make my trip) to claim refund ..but mmt dosent reply or bother to reply ..even customer. Care keeps fooling around ....abhi tak refund nai aya ..never go through agency..always book direct from air lines wblebsite only..

[@MrSonu-sx3bv]

🧸

[@priyangbadamajumder]

This is truly not acceptable. They are doing fraud with premium customers like us.

[@razackparambil7128]

You are absolutely right. Never book from this website

[@Dr.PrashantPatelOrthopaedics]

Same happened to me. MMT is the worst company. Even though I took Zero cancellation add on. And Flight got cancelled by Airline. Then MmT refunded me only my travel charges and deducted insurance charges taxs all though I havent utilitiesed insurance..

[@manpreetbassi2257]

Humne bhi ticket book krvai thi 2 person ki but 1 ka jana cancel ho gya, toh uski ticket cancel krva dii, Airline keh rhi hai k humne sirf ₹200 deduct krke baki ke ₹18,900 refund kr diye hain, but hmara travel agent keh rha hai k sirf half amount hi refund hua hai, ab kya krein

[@anilmitchoudhary2302]

Whichh website do you suggest for booking international hotels ?

[@adityamili1881]

100% Right 👍👍👍 Mera dost ka 1 yaar ho gya Abhi tak nahi aya,,,👍👍

[@meghaandsid]

We have received the refund. Our latest video: kzbin.info/www/bejne/ZofbdZpqjtaGhMk

[@adityamili1881]

@@meghaandsid okkk sir?

[@marinerpankaj4911]

Same mene bhi abhi 2 din pehale make by trip se ticket book kiya or phone pay pe transaction kiya mera paisa cut gya mere bank se or make by trip vale bol rahe hai hame nahi pohcha or mujhe tickete bhi diya unhone comform fir bhi yesa bol rahe hai kya kre bro 😭😭😭 pareshan kr diya meri last fight booking thi make bye trip se abhi agar wo bolenge free me ticket book kro tabhi nahi krenge 👍👍👍

[@priyangbadamajumder]

True. we faced the same issue with changing the maiden name after marriage.

[@yogeshpandey3875]

I also face same issue.don't book any tickets from make my trip

[@AryamanJazzy]

Faced the same issue

[@arbaazkhan4607]

Yes bro aaj mere sth bhi yahi kr rhe h mmt wale meri flight 12 January 2021 Delhi to Goa thi jo ki cancel ho gyi h by airline but airline wale Paisa de rahe h but mmt wale charges kat rhe h Maine bht call kiya sab kuch kiya bht mushkil se call lagta h fir wo log bat nhi kar rhe h ab samj nhi aa rha kya kru mai

[@bankertobe3319]

Paisa mila kya?

[@GauravPatel_123]

You are true. I have also faced the same issue. And when I threatened them that I would take help of law then they had provided me the refund in the MakeMyTrip Wallet itself & that too after cutting many different charges....

[@magribagang3516]

I need help same problem please help me to refund it , it happened yesterday only

[@GauravPatel_123]

@@magribagang3516 Have you got your refund in your MMT Wallet?

[@nyasha9353]

Please help me out l cancelled my ticket in May 2020 now it’s July 2021 no refund

[@sbnerji12555]

Please I'm also facing the same issue, tell me what I should do

[@mtgmaker483]

Sir mara abhi thak nai huwa refund kasay contact karu mmt costomer care kay shat .

[@karulnagar]

Bhia ,I booked with Indigo ,they also very poor to respond and didn't refund for missing connection

[@saurabhsingh8330]

make my trip p mujhe kabhi bharosa hi nhi h.. aap log sad na ho.. always be happy and smiling

[@meghaandsid]

Thanks, we are not sad. It's just terrible that companies like MakeMyTrip are cheating customers and there is no rule by the government to teach them a good lesson. This is not just about us! Their whole business model seems to be based on looting customers instead of earning loyal customers.

[@saurabhsingh8330]

@@meghaandsid absolutely right..

[@TechyExperts]

Sir Please confirm customer care number of MMT because I more trying to contact him but cl disconnect, I booked my tickets from Ahmedabad to Varanasi on 25/03/2020 and return ticket was 10/04/2020 but due to lockdown both flights cancelled, we discussed with IndiGo he told that we also returned your amount to #MMT but still we haven't received any amount from MMT, and no body is responding.

[@arunpaul4256]

Bro according to supreme court all airlines and agents have to pay back the refund for the lockdown period. You can take legal action agnaist them

[@Анкит]

So true mere sath bhi same hua. Wo log kuch nahi karte maine consumer court mai case kiya hai mere sath bhi same problem hua hai. Ab dekhte hai kya decesion aata hai

[@meghaandsid]

bahut bhadiya kiya...please let us know the result

[@dstiwary9266]

To kis site se kre??

[@harimeena122]

Sir maine bhi make my trip se ticket book krvai hai 31 October ki but mujhe ek mail ayi hai make my trip ki taraf se jispe unhone document add karke likha hai your invoice number is not valid for travel document

[@arjungupta2010]

Once i lost 60000 rs international flight because of same ignorance by makemytrip . I feel you!

[@vinder2026]

Bilkul true Bro mere sath yhi hua hai... Maine 26 oct ko cancel ki hai flight airlines ne refund process kr diya hai but make my trip se koi refund nhi ayea abhi tk.

[@BANDAPAHADI553]

Bhai mene 8680 rs ka ticket kiya tha...kisi wajah se cancel karna pada...ab MMT Wle refund ke naame par 149 rs de rahe ...baki kha rahe hai...

[@itsfact..817]

Mera... Vai.... Train cancellation ka refund 1month ke uppar ho geya... Aavi v nehi Mila.. Or coustomer se bat karne ke liye koi option hi nehi hain ,.,.,.,.,..,.

[@akgul7065]

Aap Ka bahot bahot dhanywad. So very necessary information, Duniya ke sub se ghatiya company sirf India ke hi que hote hai..

[@shahidupdates4879]

Cheated my 3131/- for flight cancelled by Airlines....Airlines refunded the amount to MakemyTrip....but they are denying now...not even responding my calls...Poor customer service.

[@ManishKumar-zj6qp]

Bro mera yahi same tha but aaj mujhe unka mail aaya ki mera amount proceed hogaya hai

[@VrindaSMenon]

I tried to book a domestic flight via mmt. Flight did not get booked at the last minute it came as error however money deducted. I tried to contact the number available but its either incorrect or not available. There is no way we can reach out to their customer service. Email came as delivery failed. Im asking help with my bank now. Don't know what else to do.

[@NewsUpdate-nf4dj]

Same here for train ticket also...and I am not able to to connect with make my trip they are not providing any support for train ticket

[@palakrastogi7509]

@Megha Totally agree with you.. #MakeMyTrip doesn't help

[@abdulfazil3054]

Bhai recently ticket book ki Maine bhii make my trip se 18 July 2021 mein date change krna chahata hu costumer care 4 din ho gye customer care se baat bhi nhii ho paa rhi hai...delhi to bahrain ki flight hai

[@meghaandsid]

Online apni booking par jaa kar, issue raise karo. Phir jo reference number milega, usko lekar tweet kartey raho.

[@Supriya100kar]

I had booked 2 way ticket from BOM to CDG (Paris France), and paid extra ₹9k for flexible. Now I want to cancel the return ticket but they are saying you won’t get any refund for the cancellation. And even for rescheduling the ticket they are asking me to pay extra amount. To fir wo flexible ke ₹9k ka kya hi matlab? Please guide what to do.

[@meghaandsid]

Try to contact the airlines directly and get their response about the cancellation policy. Once the airline agrees to fully/partially refund your money then you can talk to MMT and ask why are they not refunding your money. Hope you get your money back 🙂

[@Supriya100kar]

@@meghaandsid Ok I will try to do that with Air France but for now I didn’t see any cancellation option on their site, rescheduling option was visible. And they will charge more for that as well..

[@pam4840]

covid cancelletion my money in wallet and i have returned to india with no definte date or return How to get my money from make my trip 22000 rupees struck and am struggling for money here. Thre is no way we can talk or message their customer care.

[@redchilly398]

mam, same problem to me, booked through MMT. Did you receive your amount?

[@preetijadhav2101]

Hello sir, I need your suggestions regarding the cancellation of a tour package with MMT due to a medical emergency in the family. The amount in question is quite substantial and they are deducting around 22K. What should I do? Should I take a refund or do you have any other suggestions?

[@meghaandsid]

Hard to say without knowing all the details. Just go through their cancellation/refund policy. Generally, they do charge some cancellation fees (in your case 22k), which is mentioned in their cancellation/refund policy. Our case was different.

[@SiddharthSingh-up2gs]

I work as a customer care in MMT. It depends on the airline whether they accept your documents or not

[@aakshisharma6216]

True, they are troublemakers. They are fraud. They have no customer support. I have booked my ticket from mmt but due to covid my flight got cancelled. Its been 10 months, I have not received any resolution, no refund, no vouvher. Even they are not connecting. I cannot even try to connect them. They have no customer support, its damn frustrating.

[@sanjaysah4445]

megha didi and Sid ji main v apka subscriber ho gaya.apne bht acha kiya aware karke.thank you

[@meghaandsid]

Thanks dear....🙂🙂

[@bhartisinghal1060]

Mere mmt k app par show horaha h cancellation initiated and reflected in acc But it's still not showing . One more thing want to ask ... Credit card se pay karne k baad refund credit card mai show hoga ya uske sath linked acc mai . Plz help 🙏

[@meghaandsid]

Refund will come to the original payment method, which is Credit Card in your case.

[@jitendrasharma9238]

Bhai ji mera v 8 novamber ka ticket book kiye DUBAI TO PATNA CANCELL KAR DIYE HAI PAISA REFUND NAHI KUYA HAI MAK MAY TRIP SE BOOK KIYE HAI KY KARE BHAI JI PLZ HELP MI

[@ALi-1.1.0]

Currently facing the same issue due to travel agents. Unable to reach them, tried calling them 20++ times on their toll free number. The chat option isnt available too

[@meghaandsid]

We have written this article. Post your case on it: www.linkedin.com/pulse/makemytrip-big-joke-travel-industry-megha-sid/

[@mansuralamm]

Make my trip has also cheated me thru Meru Cabs. Everyone be aware of Meru pre booked cabs. I lost 332 bucks and without even travelling. Meru customer care people operating at terminal 2 Mumbai are also Cheaters.

[@OmKumar-gx5xk]

What you said is very true. I have faced the same today

[@anshuldixit2174]

Hi there, A similar issue I have come across with MMT. The case was a hotel. Just before reaching the hotel which was booked through MMT The hotel called me in & cancelled my booking, they pretended some water leakage in pipes.the reality was the peak season due to Christmas . when MMT was asked to provide the alternate , after 4 hours they gave me a far located and the room was with sheer poor quality comparitive to what it was shown in the pictures on MMT. By the time I was standing on the road with my family, my kid who is just 3 year Sir I refused to accept that .MMT said 'the amount would not be refundable now. They are the cheaters , thieves , looters and frauds. Do not ever do booking through them ever.

[@tanveeransari989]

thanks a lot Sir. i will prefer booking from thier websites instead of MMT.

[@montusufi2080]

मेरे साथ भी फ्रॉड किया है 2020 मार्च में मेरी फ्लाइट बैंगकॉक से दिल्ली के लिए थी फिर करोना lockdown की वजह से फ्लाइट एयरलाइन की तरफ से कैंसल हो चुकी थी जिसका रिफंड noskoot एयरलाइन ने MMT को दिया लेकिन आज तक MMT ने मेरा रिफंड नही किया

[@mytheenabdulkader2323]

Iam also effects on this from make my trip my airlines refund to make my trip but still not yet refund to me

[@casrinivask]

I am also facing similar issues, Can I go to Consumer court?

[@govindagrawal7518]

Yes absolutely

[@busylifestyle6339]

I also facing an issue with make my trip, I booked the ticket under trip garranty scheme, later the waitlist ticket was not confirmed , but make my trip refund only the ticket amount, while they have to refund the 3 times of the fare, as per the trip guaranty scheme, I paid extra for the trip guaranty scheme, any solution sir plz...???

[@busylifestyle6339]

Can't connect to them also

[@pradippatil7483]

Sir ji..thank god..ki apane 2 alag tickets kharide..warana humhe to jindagi bhar pata nahi chlata..kyonki log aksar ek sath ticket kharidte hai..thanks for awarneess

[@hellogood3091]

Thank Brother ji. India Government is not good

[@anantashwarya3135]

I always book directly via the airlines, ya it is 500 to 1200 more, or without any offers, but it is quite simple cancellation, reschedule & refund.

[@weliveonceonly31]

Same happened with me I book ticket for 2100 but cancellation fee was 3300.they did not refunded anything to me

[@annamalaisurendranath3576]

any customer care no not worked my 2020 pandamic time march flight travel canceled message from make my trip to me but still any amount not send total disappointment often their website your payment in cash wallet but wallet amount 0

[@seenuvasu6581]

Even ixigo also brother, airlines also doing cheating,just to do single letter they are asking to cancel and rebook, loosing lot money

[@navisingh2053]

MAKE MY TRIP 🤬 Bilkul sahi .maine date change ki.jis se tikate ka price Kam ho geya , date change ki fees cut hone baad 8500 ru indigo Wale ne refund kr diye make my trip ko, make my trip keh rahi hai hum aap ko nahi pay kr skte ,agar krege ton ticket cancle ho Jaye gi, 8500 ru rakh liye unho ne😵‍💫😵‍💫

[@shuvadipmandal62]

I am also facing same kind of problem. I cancelled my Indigo flight ticket which i booked from MMT and gave bank details for refund. But refund came to MMT wallet. And i tried to withdraw it by giving bank details again.. till i have not received the money even after 1 week.

[@SiddharthSingh-up2gs]

Bewakoof source account mai jaata hai refund

[@VlogswithAK]

Hii i am facing problems with getting amounts customer supprt are not reachable

[@mofijulgooglehelp]

Good Information ! West Bengal

[@rajgurung4127]

Hi sir ... I have cancelled my ticket on 17th of June 2020 but till now I have not recived my refund so can you please help me...

[@ahmedinamdar7899]

Can you share full process and links where you raise query..customer care number etc

[@ShubhamDhiman]

Guys how can I reach to MakeMyTrip customer care.

[@mayankvijayan798]

why consumer court was not consulted here?

[@jsinghmonitor2504]

Ji meri international flights two times cancel kar diya hai,aur refund v ni dai rahe,kese refund lu pls help

[@75snambi]

This is true for all travel companies.

[@darshankumar1157]

Even I was faced same issue on domestic flight I lost around 16000 I talk with airlines directly they told he will refund but mmt guys not did anything it the big fraud company in India

[@meghaandsid]

exactly same problem.. #MMT #MakeMyTrip sudher jao!

[@PreserveNature]

Ease my trip bhi aisa hi hai tweet kiya mail kiya call kiya par refund nahi de rahe. Chor company hai. I will not book through them again. But I have not given up I will keep trying till I get my hard earned money back