How Qantas responds when things go wrong

Join Point Hacks Editor-in-Chief, Daniel Sciberas, for an exclusive behind the scenes tour of Qantas' Integrated Operations Centre. This is the space that oversees Qantas' operations. 24 hours a day/7 days a week.
📰 Get our FREE guides on point hacking for travel by signing up here:
go.pointhacks....
Hosted by: Daniel Sciberas
Produced by: Tobias Venus
✈️ Follow PointHacks 👇
TikTok - go.pointhacks....
Instagram - go.pointhacks....
Facebook - go.pointhacks....
Twitter - go.pointhacks....
#qantas #aviation #frequentflyer #pointshacks

[@martythemartian99]

How Qantas REALLY responds when things go wrong. "Its not our fault, its the weather, its the government, its the passengers, its the pilots, its the market, its Boeing, its the ground crew, its Airbus, its the flight attendants, its the airports. Its everybody else's fault, but not ours."🙄

[@biot_travel]

interesting. yep yep yep yep yep yep yep yep yep yep yep yep yep yep yep

[@jeff_tj]

Right. Yep. Yeah.

[@ZacFlies]

Grrr this shit me off so much, on top of the QF propaganda which I don't think is fooling anyone. You'd never see legit journalists going "yeah, yep, for sure, yep" when they're interviewing someone. They shut up and let them talk, unless they're interviewing someone controversial then they just step on them 😂

[@ronlucock3702]

"Its all about moving the aircraft", with or without your luggage.

[@camomiletea6708]

Total propaganda! I bet there was very little satisfaction among the 350 passengers & crew on QF11 last Thursday that was 6 hours late leaving Sydney for LAX! It’s a flight that departs late everyday like clockwork because Qantas operates an international schedule that cannot be maintained because of historical decisions not to order new planes (for senior executive bonus related reasons), very little maintenance capability in Australia, and no backup aircraft when there are unserviceable aircraft. The cabin crew regularly report that QF11 has empty seats because of the flights poor on time departure records plays total havoc with passenger onward connections from LAX, and Qantas don’t care because the A380 sits on the ground at LAX for most of the day before returning to SYD.

[@bogan-slayer7469]

I suppose a person’s opinion depends upon their experiences. After trying various other carriers, I made the decision to dedicate myself to Qantas flights about 3 years ago. I average about 4 return trips to Europe each year. (Self funded). After an initial bureaucratic cluster f$ck, I must say Qantas have exceeded my expectations. Highly regular upgrades with points; Free upgrades; Every flight cancellation or delay has been dealt with exceptionally quickly and to my satisfaction; etc etc.

[@BB-jg4wk]

I’ve flown QF 11 twice this year, both flights in the air within 15mins of scheduled departure, 2 flights also on QF 1 same thing. In total over the last 12 months I’ve had in excess of 30 domestic and international flights and the most severe delay was QF104 from Honolulu which saw a delay of 2 hours due to a passenger medical emergency. I can’t honestly say out the 30 + flights (10+ long and ultra long haul) I have not had a delay more than 30mins.

[@superlogistics1]

Qantas sucks regardless😂😂😂

[@stretchka111]

Vomit