DOWNFALL - The Sad State Of Qantas

Qantas has carried Australians for more than 100 years around the globe. However, in recent years and especially months, its downfall as a leading Australian company couldn't be louder. From an outgoing CEO, illegal hirings, selling cancelled tickets and much more, this is what the Australian flag carrier has on its plate currently.
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[@ersincoskun2459]

If the out going CEO Alan Joyce had his way he would've had one pilot flying two vending machines for passengers to grab snacks and drinks with no cabin crew. Once a great airline now rippled with greed just to keep the shareholders happy and filling the CEO's pockets with $$$ at the expense of passengers.

[@andrewdouglasingram]

I've been flying Qantas between NY and BNE for 45 years. Business Class the last 25. The tickets were between $6000 and $7000 pre covid. Now around $13,500. I have no idea what's going on at Qantas, but it's shameful.

[@doncoleman4938]

And they dropped the baggage allowance down from 40kg to 32kg.

[@mikewilliams274]

That's not just quantas, Emirates business class for my regular trip has gone from £2200 pre pandemic to over£5000 now. Seems the airlines are recouping the money lost during pandemic.

[@andrewdouglasingram]

That's interesting since Emirates is flying the a380s, while Qantas ditched nearly all its big planes for 787s. @@mikewilliams274

[@fuzzjunky]

you should see what they're doing in Australia. they were selling tickets for flights they had cancelled and refused any kind of refund no matter what the situation.

[@gregcooks-qr9wk]

Go Singapore far better service. I gave Qantas the ass 7 years ago.

[@sachakoffman]

The facts against Qantas are damning. The allegations against Qantas are shocking. The prices of Qantas international flights in premium cabins are hyper-inflated against every carrier on similar or same routes. Many staff feel deflated and under appreciated which will reflect in the service customers experience. Right now it’s a mess. Can it change, yes. But the work needs to be done by the ELT and Board, and quickly.

[@deezeed2817]

This is capitalism. We can blame Alan Joyce but he has done EXACTLY what a CEO should do which is extract profits as much as possible which makes him a good CEO in that regard. The morals of his strategy is a different story, If Qantas wants to be a beloved brand then it will have to be less profitable and may even need to be partially government owned. Qantas basically has to compete in a cutthroat market where alot of different airline brands exist and allow Australians to travel at lower prices. This is really what is behind it all.

[@PeterMPain]

Until Goyder falls on his sword for being Joyce’s chief supporter and cheer leader of everything that has caused the current brand loss, then Hudson stands little chance of achieving a lasting turnaround of brand value. The man is deafer than a log of wood. I question who else on the Board was a cheerleader for Joyce? The Board needs a proper clean up😊, starting at the top before I will travel QF again (a once loyal QF FF since 1973 ! )

[@foodlover2236]

When the mindset of executives is on profit only and not service first disasters like these are bound to happen How long are we going to keep excusing all kinds of shenanigans under the guise of cost cutting Cost cutting for what purpose ? If management cannot devise a model that balances a good airline service with the right economics they have no business being at the helm Leave your padded jobs and let someone qualified take over Just sick of hearing this same lame excuse and cycle again and again If you can’t handle it right. LEAVE please

[@anthonymaddison9588]

Completely agree. Sadly your analysis applies to politicians.

[@TheAirplanejunkie]

Sounds like Boeing Cost Cutting due 2 Profits over safety and hence why the 2 B737 Death)maxes have crashed and i wouldn't trust Boeing ever again to this day there still full of clowns

[@heidirabenau511]

Boeing learnt that the hard way.

[@nickolliver3021]

sadly the whole world runs like this. Management deep down cut cost. if you are one of those people who are trying to stop this then go up to them and say your things

[@a.nelsonsucgangm.d.8261]

@@anthonymaddison9588...maybe the politicos and theirfamilies get a huge discount for flying QF?

[@iboibrahims93383]

Yep, I avoid Qantas and Jetstar now. Horrible corporation!

[@shin267]

Just treat your staff good and don't try to steal your customers money! It really isn't that hard. Qantas should be at the standard of SQ with all the international destinations they have but no! Too much greed.

[@nickolliver3021]

greed runs the world sadly

[@lhk7006]

SQ's economy class product is unfortunately going downhill tho.

[@electro_sykes]

Joyce is running Qantas like a low cost carrier without the low fares

[@Jenna_Miles]

@@nickolliver3021 Capitalism enables greed and such rampant exploitation of workers. Time to throw it in the lake 👌

[@PrinceTancred]

This is a gross example of corporate greed. How convenient that Joyce sped up his own resignation date. The people demand a real punishment. If Qantas has to pay out millions of dollars it wont be enough. The people responsible, need to be punished for justice sake.

[@coover65]

My last QF flight was a J class flight from BNE to AKL. Earlier that year I'd flown J class in the upper deck of their 747 to LA and back, yet this Trans-Tasman hop was nothing in comparison service wise. On return from Auckland Qantas put me on an Emirates A380. Their business class was far better than what Qantas had to offer. from that moment on, I knew that my flights to Europe from then on would be with Emirates. Since then, I've also tried Singapore, Etihad and Thai. As long as Hudson is at the helm, I will not spend a single dollar on a Qantas flight.

[@gone547]

Last flew Qantas 20 years ago. Now it's SIA, all the way.

[@goodshipkaraboudjan]

Put it this way - when Aussie pilots are taking ACMI and ULCC jobs on the E3 scheme over QF that tells you enough.

[@gregbutler4927]

Typical executive class who think more about their stock options than the dedicated people who run the show. Your business IS your people for without these people your stock options would be worthless. TREAT them right.

[@shantishanti1949]

The back handed sweetener deal to block Qatar flights in Australia for the price of putting YES on their planes is a disgrace. Qantas safer reputation is no longer valid. I was stranded for a year and had to pay 3 times through Qantas to get home. Would not support them again. Alan Joyce should not get 24 million to leave he should give back his already paid salary.

[@andyh5666]

Thank you for mentioning the good staff at Qan. I feel for those folks on the ground (and off) that have been badly let down by management (and customers too). I've witnessed great kindness and understanding from ground staff when I've flown with my elderly mum. Thank you Qantas staff, sorry the good ones are copping the flack and 'up yours' management..

[@jimwellsmore6172]

I had more than enough lies from more than enough QF staff when chasing my refund. Or the times they promised to transfer my call but hung up instead. On top of poor customer service on the ground and in flight going back years. No change at QF will win me back

[@lautada]

The new CEO was the COO of the company, so she is also responsible of the company problems..

[@bennyshelts]

CFO.

[@jonohaha13]

annnd she came from Jetstar...

[@electro_sykes]

Haha, so did Joyce. The both of them are trying to turn Qantas into a low cost carrier without the low prices😂😂

[@ethanellis1881]

They also did something I cannot accept… retiring the 747

[@leigh5152]

Vanessa Hudson is an equivalent AJ nightmare for Qantas. She will only continue AJ's management approach. A massive strategic error of the BOD, an extremely arrogant pattern for which they are known for...but they know they can always cuddle into the arms of the Australian government. I'd be shocked if any QF management would ever be successful outside of Australia.

[@richardmartin8998]

Olivia Wirth was a worse option. Frankly, they need a completely new executive team and board, staying out of politics, and focused on returning full service to a full service airline.

[@maxthelab8457]

Sounds very similar to BA's demise.....................unfortunately very few businesses these days put customer satisfaction at the core of their business plan. Strange because you can only piss customers off so far then, bam, you lose them, and getting customers back is one of the hardest things to achieve.

[@waynesilva3129]

Once greed sets in. You can’t see straight or think straight. With Qantas, it wasn’t customer service. It was customer no service. Qantas, listen to customers and take their letters serious. When you continuously make excuses. It’s a sign of incompetence. AJ was more concerned about long haul endurance flights.

[@scottlewisparsons9551]

I wouldn’t hold my breath. I used to like it. I flew back from London last October in an A380. It was a good flight but stopping in Changi left a lot to be desired. I think Qantas was overall okay. However, I don’t like how management treated staff or passengers.

[@spencermukai8565]

Thank you for your time developing and creating these excellent videos and your narrations. This discussion is always the result of corporate greed. Always about profits, number one…same stories in America too, in decades past. Who suffers? The customers, workers, suppliers…..

[@witsend008]

No more Qantas for our family. Voting NO for Qantas too . Sad to see how the company deteriorated, morally and operationally.

[@stevens8744]

Once an airline of great pride for Australians, having flown internationally on their A380s and 747s, now in tatters and an embarrasment. Alan Joyce really did a number on Qantas, and has divided more Australians by supporting the governments voice to parliament (which polls show only has about 40% support for) in exchange for blocking competition from Qatar and others. Absolutely shameful.

[@pch1147]

Qantas needs to go back and revisit what service was thirty to forty years ago, because the customer service they offer now is pretty well pathetic in comparison. But then again this would be the result of the lack of support to the staff by the management structure, because the staff are not respected or appreciated as they used to be either by their management structure. There is also the new policy of bumping aircraft in order to save money, which is common with regards to JetStar as well. As has been mentioned by others, since the privatization of Qantas the motivations behind the management of the airline has purely been about profits rather than what the business was supposed to be; The Spirit of Australia, which it no longer is. In private hands it is definitely not the Australian Flagship Airline that it used to be, even though some people seem to feel that it is. There is far better service available on many other alternate airlines now. After my own personal experiences with Qantas over a number of years. I simply avoid flying with them any more. Airlines should never lie to their customers, however Qantas has become exceptionally good at that practice from what I have witnessed.

[@pch1147]

@@melonbobful Greed does not justify the disenfranchisement of the employees as well as the public. Bisiness ethics is in short supply these days an customer service is an extremely rare phenomenon the more time passes. Greed seems to be all that matters. I am not as proud to be Australian as I once was, due to the fact that communities are so unstable and hope has deminished significantly. Qantas is an excellent example of the a facilitator for undermining community.

[@pch1147]

@@melonbobful Thank you. I did appreciate that you were being light hearted. Perhaps the biggest concern for me was the decrease in the maintenance standards of the aircraft. For the gaining of profits they were willing to risk the wellbeing of all those that supported our once great airline. Thanks for your interaction.

[@NinoNiemanThe1st]

A balanced review of the mess Qantas is in now due to its ex CEO and absurdly pliant board enthralled by him. He went, the board should go soon too. Their reputation is in the toilet and they need (and will get ... from the investors) a complete reset in people at the top, including the entire board. Pity the poor people who gave their all to a company they loved, only to be dumped on the street.

[@simmogj]

Selling a product that you know you cannot supply is fraud. Some executives need to be jailed

[@aloysiusjones3985]

Don’t care what happens to it. Thanks to THAT grubby little individual. He got his payout, expected nothing less. 🇦🇺👎🍺

[@Peter-vn8ue]

Alan Joyce is the worst CEO Qantas has ever had, that is his legacy. He should have been stripped of his last lot of bonuses. Thank God he has finally gone. He is a disgrace to our national carrier and holding the CEO position. The whole Qantas board needs to be sacked too.

[@timpulmanAustralia]

Remove the Board and the new CEO. Appalling behaviour.

[@jabyrne3849]

I’m in Darwin and pre Covid we had flights on Jetstar to many international destinations but mainly Singapore and Bali. Post covid we have a limited number to Bali only and no Singapore at all. Convenient timing or just not in their interest as they have past it off to their mates at Singapore airlines who charge twice to three times the amount for the same flight. Bali trips are packed to the rafters and fly at late evening arriving in Darwin at 3 am. Premium price tag with discounted service and no competition. This is not just a quanta’s issue but an industry issue (including our monopolised airports ) protectionist practices, monopolised routes and poor customer service on all levels after the pandemic. And we the consumers/ tax payers payed their bills over covid while they used the pandemic to screw their own staff… I’m over these companies

[@danb5944]

I miss the old days a few years ago could find a $350 one way from Melbourne too Thai or Bali on Jetstar never late or cancelled

[@ralphsmith1170]

I used to always fly Qantas as a first choice. Now I only fly Qantas if there is no other alternative. In the past few years, I have been screwed around by Qantas so many times, that disruption of my travel plans has become the rule, rather than the exception. No other airline I have used has come anywhere even close to the cock-ups and lousy service I have experienced with Qantas. I am hoping that the new CEO can turn around this once great airline, that used to be our country's pride, but she will have her work cut out to do that, in the short term anyway!

[@gjmob]

The little celtic prancer took the money and run.

[@recurse]

I still maintain that Canada has the world's worst airlines, but Australia is plainly competitive!

[@shashawo]

Joyce ruined the brand QANTAS and should be paying his bonuses back. All of them . 👍👍 for mentioning REX. Nothing but praise for them from my experience.

[@video125com]

Flew Qantas from Auckland to Sydney 3 hours on a cattle truck. THEN no less than SIX hours on an identical cramped 737 to Bali. Dreadful. Even the premium economy A380 was poor.

[@Scoobadal]

A particulallry good episode this week. Wll done on a balanced and factual; assessment of a national dsigrace. I'm conflicted about my top FF status (P1) so much hard work and overspend to maintain and in doing so enduring an airline in decay, an outdated fleet that's is really a disgrace and cabin crew who clearly hate their jobs more often than not. YES - all first world problems but still a conundrum. Dancing with the devil I hate but keep getting lured back by misplaced loyalty and status chasing

[@electro_sykes]

Make REX our new flag carrier

[@creditelectric]

The cancellation of QF93, an overseas flight cancelled with two days notice was unbelievable, what was the whole story? Airlines were once touted as customer centric to be emulated by others, but something changed.

[@t288msd]

This will blow over in no time.

[@electro_sykes]

Even John Travolta is disgusted by how Qantas suddenly went downhill

[@alankirby1353]

I quote a customer service operator when I complained about Qantas New Zealand who caused my flight to be missed …. They are multinational not a national flag carrier. Out sourcing was their biggest issues and mistakes. Why he was employed is beyond me ruined Aer Lingus…..

[@HiSteOfMnd]

Downfall? I highly doubt that if they’re making revenue/profit. It’s the legacy carrier for Australia, citizens/loyal customers will always find ways to fly with the company. Let’s be honest at the end of the day it’s all about the money.

[@jasonryan1349]

everthing you just said is true,great reporting

[@GlowingTube]

Joyce and the board destroyed this brand. Utterly shameful short term thinking.

[@samuelbarringer715]

I am surprised that Saturday Night Live has not made fun of Qantas and Alan Joyce in particular.

[@rachalperry190]

I can’t help but wonder if Qantas was the flagship airline for any other country, how many pilots, ground staff, engineers etc would consider, if not execute, disasters in motion to get back at Qantas, who used a snotty nosed, narcissistic idiot with a continuous dupers delight smirk on his face when facing the media? Being loyal isn’t just an Australian thing….. but going above and beyond is, not by executives or managers, but the ground staff who come face to face with us, customers. These CEO’s, board members, executives, managers etc make decisions based on money, not in the spirit of being human, let alone in the spirit of Australia. I certainly won’t be flying with Qantas anytime soon because supporting a brand who treated their staff as they did, isn’t a brand that should be advertising ‘Spirit of Australia’ globally. I think I can honestly say that Australians would refuse to use Qantas if the 30,000+ workers, inc pilots, wouldn’t be affected.

[@sahilnarula2064]

When Qantas is called the "spirit of Australia" the first thought I had due to the quality was.....,,, Why Would Qantas want to be known as the Sprit Airlines of Australia

[@irwindarmawan1124]

Alan Joyce and his Exec looking at Travelling Australian as Cash Cows' and he looks at Qantas Employees as his subject slaves-

[@fieldsofgold775]

Well the biggest problem Qantas had has left. The former CEO. How did he even get that gig? I think the Qantas board needs shaking up too. I’m sure Qantas will try to work back the trust they stole. It’s an iconic airline. Meanwhile I think I’ll travel with Star Alliance. Air NZ & Singapore Airlines. Time to sashay away. I’m not spending money on anything that isn’t delivering flyer loyalty points when required, & on time gate times….& my baggage. How could Qantas have gutted itself of all the experienced people it once had.? Beyond belief.

[@peterkavanagh498]

QANTAS is officially supporting efforts to introduce a system of racial hierarchy into our constitution, making the majority of Australians second class citizens. I will try to avoid flying QANTAS in future.

[@Darryl_Frost]

It could be worse, Musk could have brought it and renamed it to X.. Outsourcing to other countries always bothers me for an iconically Australien company.

[@Steve-my6kd]

Now that the "wicked" Leprechaun has exited and taken his enormous pot of gold with him, the airline may have a chance! Qantas under new CEO Vanessa Hudson has the mammoth task of regaining the trust of Australia's flying public and returning the once admired national carrier back into our Favour. The Qantas Board also needs a clean out. CEO Alan Joyce didn't make company direction without their approval and the board must take responsibility for the dire position the company is in. I want Qantas to be great again! But they've got a lot of work to do. Here's hoping the "Sirit of Australia" still has a heartbeat.

[@seantomo]

Qautas has been hiring scabs. And not re employing their loyal, expirenced staff. This is causing serious safety risks for all it's flights.

[@christan3719]

It's too late. The real "criminal" that caused the downfall of Qantas is gone from the company. The buck should finally falls on the board... Qantas needs a new board to win the confidence of Australians and other customers again... LOL

[@steveblake6877]

Just look for Qantas pilots and staff walking through the airport. They are ashamed. Heads down. People all thinking the same thing. Shame on Qantas.

[@A_kiwis_view]

A kiwi's view. QANTAS "Queer And Nasty Try Another Service" an old insult made true by senior executives.

[@boeingdriver29]

I flew for this mob for 25 years and watched it morph from a wonderful service oriented company into a completely profit based operation leaving it a mere shell of its former self. The ultimate responsibility for this rests with the board, they should all be sacked and replaced immediately.

[@skyknight1983]

Qantas management especially Alan Joyce is to blame for his ruining a great aussie airline. Flying planes that are older than 25 years, cutting in-house staff and taking FAT PAYCHECK while doing it. I hope they can charged for ruining a once great company

[@lordmashie]

Remember even something as little as the images of Qantas planes in a turnaround surrounded with bright red Qantas GSE? You can still see them in some ports as some ground-handling contractors aren't fussed about rebranding the old QF gear they received (just remove the Qantas stickers, add their own and call it a day) but it just isn't the same. Outsourcing was already pretty established in Qantas under Alan Joyce before COVID. From maintenance, to catering (selling off QCatering to Dnata in 2017), and ground-handling on a smaller scale. Looking at the before and after for Joyce, there's just less Qantas in Qantas if that makes sense, feels hollowed out.

[@fischcakesgirl]

There is a lot of justified and deserved criticism of Alan Joyce offloading staff in the pandemic and using the pandemic as an excuse. However, his M.O. from the beginning of his time with Qantas has been to cut, chop & sell off sections of the company. My husband was one of the 5,000 ground engineers who were retrenched from Avalon while their jobs were sent to the Phillipines. He started with QF in 1970. A wealth of experience was lost when Joyce sent his and 5000 other engineers jobs overseas in 2014. Qantas built their reputation on the safety and service aspect of the company. The Qantas logo was in the top 5 recognised in the world. Joyce used that reputation to make quick money, then gutted the airline and everything that made Qantas great. He waged war on his staff and should have realised that staff are the companies greatest asset. Shame on you Alan Joyce and all the QF Board of Directors. They should all be made redundant. Then we might have a chance to once again be proud of the flying kangaroo.

[@buckpittenterprises7225]

No pride left in this Australian entity at all. Outsource management to Singapore .The flying debacle,Philippine Airlines is ten times better ..always

[@snuscaboose1942]

The new CEO Hudson was part of Joyce's "leadership" team, so not much chance of a revival whilst the stench of Joyce remains.

[@Smithy67]

The planes are old, dirty, stained, chipped and scuffed. Average fleet age is 15+ years. There are a lot from the early 2000s. They are going to have to spend a HUGE amount to come even close to competitors like SQ and the Middle Eastern airlines. No wonder Qantas wants to restrict international competition

[@onlibertyjm]

Last October, Qantas canceled my flight from Sydney to Singapore just a few hours before departure time and refused to refund. The only alternative they offered was a midnight flight. I wasn’t ablt to attend an important meeting because of it.

[@lilithchick]

I find it disturbing to hear that costs were cut but AJ gave himself a $21M bonus. Then you wonder how much the other high level executives also got. Was money really saved overall? I wonder.

[@anthonypearson6759]

2:47 you could say that of the entire government. No other country turned their back on their own citizens faster than the Australian government. If they insisted on closed borders and quarantine, the least they could have done is subsidized them. Instead, they left Australians overseas to die. Horrible. And the worst thing? 86% of the country supported these measures. I’m not sure if caring is a core Australian value at all.

[@yani0511]

Globetrotting love your work and videos. But I have a deep request if possible. I feel like you're losing your voice every sentence. Please raise tour voice to a comfortable level and don't go below your voice capacity. It is a big turn off as it does not sound professional. Your work is great and i love your videos and topics. But sometimes the breakdown of your voice just makes me skip half way through. It feels like you're struggling to talk... please ask a voice coach and they'll explain what I mean. Keep up the great work!

[@australiantechcenter6007]

It has neve been the "Spirt of Australia" It goes back to the time Hudson-Fish would not fly during storms.

[@markellsworth980]

How does over-reliance on COVID-grounded A-380 aircraft fit into this problem? Expensive airplanes on the ground or flown not full are boat anchors!

[@andrewdouglasingram]

The A380 was a massive mistake to replace the 747s. Too many money losing economy seats. Too many engines. Too much maintenance. Qantas should have bought the 777-300s, which I believe was the original plan. This decision was made by Mr Joyces' predecessor, and he was stuck with brand new dinosaurs.

[@ianchisholm9260]

Just avoid using Qantas completely.. That should send a clear message . I will .. Emirates is a far superior airline ( I’d lump Cathay Pacific in with Qantas as an airline to be avoided)

[@davidsavage6227]

Qantas needs a Go Forward plan. The new CEO needs to be a visionary. Totally focused, 24/7, on Qantas, with no distractions. The good news is that Qantas has a fantastic head start with branding. For a new CEO, that means putting the best people in place to support the new vision for Qantas. If I were given an airline that has lost its way but has the right ingredients for a wildly successful business, I would choose Qantas.

[@Zer0G101]

and with all this make record profits..... so does it all even matter? they just keep winning ...

[@harryarora9219]

Qantas can never match up to Emirates / Singapore Airlines/ Qatar NEVER - even Air NZ is better when it comes to service

[@Black_Sun_Dark_Star]

If you dig deeper, in the mid to late 90s, Qantas was on the verge of bankruptcy. Initially the Australian Government did not wanted to help, instead seeking private investors to bail out the airline. Singapore Airline stepped in and willing to buy them out. This initiated a debate in the Australian parliament, who tend opted to reject the offer, because they wanted to keep Qantas Australian. This was pure rubbish, as it was their protectionism, racial discrimination, and pride, that prevented them from taking up the offer when no other airlines would. In the end, the Australian Government decided to bail them out, creating a monopoly where Australians pay a lot more for their tickets, as there was little to no competition

[@dillonbyrne174]

New ground handling isn't the problem. The exact same people that service Qantas also service 3 of the top 5 safest airlines in the world with no error. The systems in place put there by Qantas themselves are the reason there are loading errors. But I suppose it's easy to blame the guys and girls below the wing, doing the hard work, rain, hail or shine, working 50+ hour weeks with equipment in no where near the amout or standard they need.

[@davewhite4206]

I think Australians will not tolerate the re-brand and will avoid booking with the company and will use other carriers.

[@papi8659]

Its a profit making organisation and its making massive profits - not sad at all. Australia needs Ryanair , always has, always will .....

[@ward7424]

A company that gets political is a no for me. Go woke go broke. I'll fly virgin and Singapore which is a shame as I did love flying home on Qantas a decade ago.

[@rolandnelson6722]

Joyce was taking the piss. Once this became his sole priority it was only a matter of time before he drowned the airline. He finally reached selling tickets that didn’t exist and giving himself a multi-million dollar bonus for doing so. His achievement is finding how much piss taking will drown an airline. How even knew that was a thing?

[@simmogj]

Flying to USA often, Qantas has lost me. I take the extra leg via Air NZ. A much better airline and the crews are more courteous

[@jimpikoulis6726]

Qantas was truly a respected company during it's ownership by the federal government it didn't make a huge profit but it's focus was to operations & maintenance and engineering of it's aircraft was considered the worlds best practice this is why they have never lost an aircraft (hull loss). There has been close calls that would of ended that record. Qantas had at one point had thousands of applicants wanting to begin their careers with Qantas hence their good standing amongst the community. Since Privatization this airline has been gutted to the core stripped of its reputation taken risks in the name of profiteering at the expense of it's operations. Quite frankly I am disgusted with their behavior and the government doesn't seem to want to intervene by re-nationalizing Qantas to restore reputation & confidence and put an end to this boardroom insanity.

[@NoName-ml3kt]

Alan Joyce is associated with the World Economic Forum. Enough said! IYKYK…

[@julz_7773]

He really did bone the staff, especially those hard working baggage handlers who were loyal and loved the brand and worked an extremely taxing job. These are the results of when you have shitty people at the helm of businesses.

[@gardengnome3249]

You forgot to mention the Australian tax payer propped up the carrier during the pandemic and refused to pay us back when they made profits. Alan joyce never failed to get a bonus and when other airlines wanted to compete in Australia joyce went crying to the federal minister in charge and got a stop to competing airlines.

[@vincentburrowes9243]

Qantas - My opinion - a great big mess - a great front line workforce - shame about the board and management - the best staff were sacked - the baggage handlers!

[@Nae395]

I've probably been on 20 QF flights over the past three months and I've never heard such unenthusiastic pilots over the tannoy.

[@voertsek8404]

Australia…. The unlucky country So much for loyalty to your customers what a joke you have become.

[@jlmarc01]

The rat abandoning the ship

[@johnboyd6943]

Joyce is solely to blame for the trashing of this once much envied airline. It is going to take years - decades - before it is anywhere near the airline of bygone days. And it will never be the same.

[@fatdoi003]

seems they took up the american way of treating their customers.... i won't be paying premium to fly this airline

[@FFlyer_]

I never give up they were 5th place I know that they can get into second place by Help by emrits

[@tedvandermale2597]

I only fly Qantas when I can’t avoid it. Prefer Emirates by a long shot.

[@9psi]

I ditched qantas when they decided they should concentrate on politics and virtue signalling instead of transporting people to their destinations

[@grahambaker6664]

Joyce was the symptom not the disease. QANTAS needs to overhaul its board to inject more aviation industry expertise. The board selected Joyce, agreed Joyce's employment package and performance targets, and signed off on Joyce's plans and strategies. If Joyce oversaw the slow demise of the QANTAS brand he was only able to do so because of the inadequate oversight of the board.

[@davidw1152]

Government should take it back,the tax payer has already paid for it.

[@edm9527]

The turn around will ONLY happen when the board is sacked and a new board installed

[@ronaldsimmons9517]

Qantas doesn't just need a mindset change, policy change, or service quality change. It needs a board change. And the sooner that happens, the better.

[@halitosis75]

Qantas isnt our flag carrier or national carrier. Its a privately owned company.

[@heidirabenau511]

I know many people who have had to deal with outsourced customer service, not with an airline, but with UK Open Access Operator Grand Central. This customer service company would announce that a service had been cancelled, but would list a service which didn't exist, they would then provide alternative travel details for passengers to board the train at a later stage but would tell passengers to get trains which would arrive well after the connecting train would leave,

[@j2simpso]

Sorry DJ but stranding your mates out in the bush is the most Australian thing you can do!

[@farnorth7314]

Wow...remove tha accent and you could be talking about our Air Canada!!

[@ericoppel5698]

Qantas is the worst airline I've ever flown on. Will never use them again.

[@ericoppel5698]

Who knew a greedy Leprechaun could destroy an airline?