How Singapore's World-Class Hotel Concierges Answer Every Request | Hidden Hustles

Part of an elite team of hotel concierges around the world, Les Clef d’Or can be challenged with any request and they will almost always get you what you want.
In this episode of Hidden Hustles, Wendy follows Fasle, a chef concierge, as he prepares for guests and daily hotel operations. In a world where guest is king, how do concierges manage their requests, and where do they draw the line?
══ Content ══
0:00 Introduction
0:35 Morning Briefing
1:12 Society Of The Golden Keys
2:57 Preparing A Milk Bath
4:21 Story: Returning The Lost Gift
4:54 Why Fasle decided to be a concierge
5:05 Afternoon Duties
6:47 Tea Time Conversations
9:29 Lobby Presence
10:12 Decorating The Suite
11:56 Reflections
12:29 A message from the producer
Host, Director & Producer: Wendy (@ohheyitswendy)
Crew:
Amirah Haris (@amichicken)
Pei Fang (@Pfdolala)
Claire (@clairectn)
Matilda (@matildawaltzed)
Ahmad Uibai (@ahmaduibai)
Elisa Loe (@eli.oe)
Benjamin Neo (@benjamin_neo)
Lou Zu Hao (@louzuhao)
Editor:
Lou Zu Hao (@louzuhao)
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[@afikblazereckless]

Working with Fasle, my former boss at Conrad Centennial Singapore during 2012-2013, was an enlightening experience. As a part-time bellman, I absorbed valuable lessons not only from him but also from the entire team. Fasle's presence and leadership style were inspiring, and I gained insights into customer service that continue to shape my professional approach today. Although I pursued different interests in other industries afterward, the skills I honed at Conrad, particularly in customer interaction, have proven invaluable in my current role where I engage with travelers from diverse backgrounds worldwide.

[@thomasthetrainful]

We can see from Fasle's expression that he is so geniue in making his guests happy. Such a kind hearted gem.

[@afikblazereckless]

My former boss. The best!

[@thanthaboy]

we shall never deny a guest even the most ridiculous request

[@P53eud0nym05]

Actually, we will do anything humanly & legally possible for guests.

[@MattFand]

mr krabs 😭

[@TheThan-sx8ve]

We have similar names

[@jessicaregina1956]

Hiw about if i want all the stay to be comped

[@p4140]

haha love the wes anderson concept also, how many balloons did Wendy pop lol

[@wendymaryzeline9890]

its the balloons i swearrrrr…. 😔

[@thacasualpoolplaya]

i spent my entire 20s in the hotel industry after ORDing. I was front office staff for 4/5 star hotels and this video made me miss my hotelier days. but the shift work is impossible for a family man, I really respect everyone in this line of work and especially those who are supporting their families with this career.

[@dzangdzang]

The Wes Anderson vibes is definitely vibing here ❤️🔥

[@StarrySunnie]

Thank you very much, Ms. Wendy 🙏🏽🙇🏻‍♀️❤️❤️❤️ Amazing Team

[@dinozainal8903]

Well done.. even though we are capable of doing anything possible..but we Golden Keys love to keep it as at humanly possible. Bravo Mr Fasle for an inspiring video..

[@Waterbirdy]

love the camerawork in this!!!

[@marketgarden8910]

Been in hospitality for years now, hoping to leave soon Really though life, The worse part is tbe salary But work wise unlike most office jobs i know, we really work

[@stagnantmilk]

okay production value slay

[@user-zq2yd7ns8h]

Just because it's Dior doesn't mean it's a saddle. That's a caro.

[@mymazud1222]

Fantastic Always proud to be part of LCD

[@9cowbell9]

Wow very informative

[@P53eud0nym05]

Wendy confirm cannot be balloon artist 😂

[@alisonjean2852]

OMG THE WES ANDERSON THE GRAND BUDAPEST REFERENCE!

[@seanchiu386]

so well produced!

[@wenxuanify]

I thought Dior Saddle bag is saddle-shaped? 😂

[@prabu3664]

You're right 🤣

[@quirkyhill]

yeah it's not a saddle bag

[@user-nh1sb3wk3y]

production game UNMATCHED!!!

[@ashleyjayde2305]

that was NOT a dior saddle bag lmao

[@charlenethepiggy4813]

Can you try to profile hawkers? Do a few different hawkers if possible? :0

[@waterbottle_9087]

Best Wendyson

[@MrAlvinSinfulSong]

That is not a Saddle Bag 😅😂

[@roii4124]

the silly thing in grand budapest hotel was real :o

[@LilM0ney]

thats a dior caro lol

[@EmoMcBuNNy]

Maid agency next! Pls ☺️

[@jeremyemilio9378]

Reminds me of Charon of john Wick series

[@ChirpyChat]

Though it clearly was a mockup, the concierge should tactfully ask if there are medical or safety reasons for guest asking concierge to keep an eye on spouse rather than start by explaining policies. Unimpressed

[@retirelee6381]

Ikr that was so poorly handled omg

[@Rixynator]

all the salty comments by those who can only afford hotel 81

[@skjr4801]

THAT IS SO NOT A SADDLE BAG?! Fails

[@KosongIce]

Zero finesse at all. He basically just echoes and repeats what the host suggests. If you want a good concierge team, Four Seasons is the place.😊

[@jonathanjameschapman-lim2959]

Fasle is a champ. Thanks for your service 🙏☺️🫡