IF YOU CAN'T FIND IT, TRY THIS ONE: dashboard.twitch.tv/extensions/tdldrg6rlw5eewiwcpxo3dv0obyckc-0.14.0 OR dashboard.twitch.tv/extensions/pe7d87qh2fyeyo2ijifdi1zrnk7evv-3.8.0 🎁 OWN3D STREAM DESIGN PACKAGES, ALERTS, GRAPHICS & MORE▹ www.own3d.tv/en/?deal=cpaws ✅ GET MORE TWITCH VIEWERS▹ kzbin.info/www/bejne/oZCxnGeOrt6gaNU 💸 PATREON: www.patreon.com/cpawsmusic 🎮 TWITCH: twitch.tv/cpawsmusic 🐦 TWITTER: twitter.com/CpawsMusic
@FROGG._..-.2 жыл бұрын
It doesn’t let me authorize pls help
@noobiscools49062 жыл бұрын
I have a question will it show the alert on your xbox or it doesn't?
@CpawsMusic2 жыл бұрын
@@noobiscools4906 I don't believe so
@3RDGENSICKNESS6 ай бұрын
dashboard.twitch.tv/extensions/pe7d87qh2fyeyo2ijifdi1zrnk7evv-3.8.1 @@CpawsMusicThis is the link for 2024 for the stream alerts it's still there I just found it
@astro1gamer2 ай бұрын
Hey, I do wanna say I’ve already seen a tutorial like this. How do I get it to function on my screen? It is functioning for my viewers, but not for me.
@zahkbruh Жыл бұрын
i used to be a variety stream, i still am but i used to stream with just and iphone, i had everything. chat, alerts etc etc. loved the vid
@CpawsMusic Жыл бұрын
Heck yeah!
@gothacked99293 Жыл бұрын
help me out og
@cheeseypotato11342 жыл бұрын
Thank you so much for all these videos, seriously! You've been a great help!
@CpawsMusic2 жыл бұрын
Happy to help! Thanks for watching 🙂
@Mystery-Man053 жыл бұрын
Just got the Xbox Series X yesterday, in store on shelf at retail. What a ateal.
@CpawsMusic3 жыл бұрын
Perfect timing! :)
@xisaiahx16033 жыл бұрын
Yo good stuff u know everything lol I didn't know u could use alerts on console
@CpawsMusic3 жыл бұрын
Now you know! :)
@thecodrabbit Жыл бұрын
just a heads up, if you are on console you must have a capture card and stream from your computer in order to use the overlays. the extention needs obs to work
@CpawsMusic Жыл бұрын
There's an alternative in the pinned comment
@thecodrabbit Жыл бұрын
@@CpawsMusic oh..thank you so much!!
@gamersdownunder371 Жыл бұрын
Hoping this still works, i have a series x and just reached affiliate so id love my stuff to come through my xbox
@CpawsMusic Жыл бұрын
If it doesn't, try the alternatives in the pinned comment :)
@J229555 ай бұрын
Ima assuming it did
@彡Deer2 ай бұрын
Same
@tvr301user92 жыл бұрын
Thank you so much! Your a life saver!
@CpawsMusic2 жыл бұрын
No prob Ben! Have fun with it :D
@obzea5255 Жыл бұрын
Is it possible if you can make a video with the new stream alert extension, I don't know what I'm doing.
@CpawsMusic Жыл бұрын
I currently don't have access to my Xbox so I can't for a while :/
@mjc11493 Жыл бұрын
did you use this with obs? or anything like that or it just shows it without all of that?
@CpawsMusic Жыл бұрын
Nope. OBS not needed for this extension. Though if this extension is giving you issues you can try an alternative one in the pinned comment :)
@mjc11493 Жыл бұрын
@@CpawsMusic I couldn't find the one from your video either. When I looked it up it didn't pop up as well
@ZebrasWorld2 жыл бұрын
Im starting a KZbin channel and your going to help me out so much ❤️
@CpawsMusic2 жыл бұрын
Heck yeah!! Happy to help homie!
@HPythagoras8 ай бұрын
Thanks, it helped alot.
@CpawsMusic8 ай бұрын
You're very welcome! If you end up having any questions or just wanna say hi, you can ask me live over on Twitch www.twitch.tv/cpawsmusic :D
@DudeItsSpencer3 жыл бұрын
I enjoy your vids 🙂 best content
@CpawsMusic3 жыл бұрын
Thanks Spencer! 🙂
@baltzleyvideos5065 ай бұрын
Is there a way to do Xbox through kick alerts if so can you make a video????
@CpawsMusic5 ай бұрын
I don't think you can right now :(
@Mk6Fez_t17 ай бұрын
So do you need a capture card for this? Or?
@CpawsMusic7 ай бұрын
You do not
@Funkinstein10 ай бұрын
What should i use now for the streak alerts configuration the one you suggested isnt showing up
@CpawsMusic10 ай бұрын
I have an alternative in the pinned comment :D
@faxqq3 ай бұрын
this helped ALOT like deserved
@CpawsMusic2 ай бұрын
You're very welcome! If you end up having any questions or just wanna say hi, you can ask me live over on Twitch www.twitch.tv/cpawsmusic :D
@jetairline7 Жыл бұрын
I dont know If im doing something wrong but i dont have a computer and im trying to do this through the xbox web browser
@CpawsMusic Жыл бұрын
I'd recommend trying the other extension in the pinned comment instead, but not sure if you can set it up via the xbox browser
@Cmlzx Жыл бұрын
How do you make it so it shows up for the people watching your stream because the follow alert only shows up for me and not the actual people watching my stream
@CpawsMusic Жыл бұрын
The viewers should be able to see if they're watching from PC
@Kraize_ Жыл бұрын
i get what he mean it doesnt pop up on stream it only pops up in the place where you set the sounds and stuff at and not on the stream @@CpawsMusic
@ChiefinLungz4 ай бұрын
That they are watching from a competer. That's the only way they can see that
@LuminousLapis11224 ай бұрын
I tried following what you said but it won't let me set it as an overlay at all. It says it needs configuration so I tried configuring some things but it still wont let me. I'm doing it from my laptop.
@CpawsMusic4 ай бұрын
I'd recommend contacting their support team and they should be able to help ya out better than I can 😄
@cosmiconyt Жыл бұрын
Hey, is there anyway to reposition the alert? To go in the top right corner or very bottom?
@CpawsMusic Жыл бұрын
Not 100% sure since I haven't used it in a while :/
@juzzyfaz10 ай бұрын
does this mean on your xbox the alerts pop up for you?
@CpawsMusic10 ай бұрын
No. Just Twitch
@LifeWithReina2 жыл бұрын
Which alerts are best for Xbox so followers are able to see alerts also ? Especially new followers.. I used this and works but my followers can’t see the alert ☹️
@CpawsMusic2 жыл бұрын
Viewers need to be watching from a PC or Laptop, they won't be able to see them if they're watching your stream from anything else.
@ZWGamemasterGame3 жыл бұрын
Thank you very much for this
@CpawsMusic3 жыл бұрын
Happy to help! Have fun streaming homie!!
@BlazingAuras2 жыл бұрын
Aw man I wish they could see from phone but thanks for this
@CpawsMusic2 жыл бұрын
Same! Hopefully there will be some better options in the future!
@Rockilla103 жыл бұрын
thx so much
@CpawsMusic3 жыл бұрын
Happy to help! Thanks for watching Roch!! :)
@DehxGuides2 жыл бұрын
I keep coming back here for tech support xD
@CpawsMusic2 жыл бұрын
Happy to try and help hahaha
@SonBellamy2 жыл бұрын
So do you have to stream from xbox to a computer for this to work or will it work if your just streaming from your xbox?
@CpawsMusic2 жыл бұрын
You can stream directly from your Xbox :)
@SonBellamy2 жыл бұрын
@@CpawsMusic so you dont need to us the capture card? Its just playing and streaming all from the xbox no computer involved other than installing the overlays? Just asking cause my pc sucks doesnt even have gpu its cpu is a ryzen 3 so it cant run the games i play so i stream on my xbox
@CpawsMusic2 жыл бұрын
@@SonBellamy Specifically for the overlay using this Twitch extension, you don't need a capture card since it's using a Twitch Extension. The drawbacks to this method are that sometimes people have issues with it and you can't really control or customize it as well.
@SonBellamy2 жыл бұрын
@@CpawsMusic gotcha man this is gunna be awesome i feel so crappy when people drop a follow and i have no idea cause i get no alerts but if this works you’re a life saver man!
@Deancousin2 жыл бұрын
Hey nice vids 👋🏼 do you know how to stream Xbox x call of duty on twitch but enable your team mates voices to be heard? At the moment it’s only broadcasting my voice. 😫
@CpawsMusic2 жыл бұрын
Check out my video on How To Record Xbox Party Chat and that might help! Though, naturally it's super super finicky so your mileage may vary.
@LandenCrownover11 ай бұрын
Thanks
@CpawsMusic11 ай бұрын
no prob!
@THEKIDSOLDIER233 жыл бұрын
Dope! Thnx for the info
@CpawsMusic3 жыл бұрын
Happy to help homie!
@shadowpuppy48243 ай бұрын
Would I need to need to add this extension on my Xbox console I stream from or can I add the extension to whatever I log into to?
@CpawsMusic3 ай бұрын
just add the extension to your twitch channel via a pc for the first time :D
@shadowpuppy48243 ай бұрын
@@CpawsMusic thank you so much I appreciate it.
@shadowpuppy48243 ай бұрын
@@CpawsMusic any recommendations if this extension isn’t visible on MacBook?
@henryflores91052 жыл бұрын
Hey do I have to install that one? Or can I install another one because the one that says sound alerts right beside that one looks cool
@CpawsMusic2 жыл бұрын
You can experiment with whichever ones you want :)
@mattmank1813 Жыл бұрын
Don't know if you'll see this but how do I see the live chat on xbox?
@CpawsMusic Жыл бұрын
Most people use their phone
@Clipsofracing Жыл бұрын
I’m stuck on the configuring bit, I press configure and nothing happens
@CpawsMusic Жыл бұрын
Try the alternatives in the pinned comment
@tatsadamsvr2 ай бұрын
Thanks man
@CpawsMusic2 ай бұрын
You're very welcome! If you end up having any questions or just wanna say hi, you can ask me live over on Twitch www.twitch.tv/cpawsmusic :D
@heavysmemeshed2 жыл бұрын
If you linked your account on Xbox to phone and you set it up whould it work
@CpawsMusic2 жыл бұрын
It should work if you set it up via your phones browser
@PlutoOnYT8 ай бұрын
Does this work without a pc
@CpawsMusic8 ай бұрын
The options in the pinned comment should work without a PC, but you might need a pc or your phone to initially set them up
@camelcityboys90763 ай бұрын
does anyone know why my xbox one (not x or s, the original one) says downloads not compatible on this device?
@CpawsMusic2 ай бұрын
sorry not sure about that :/
@Identifypho998 ай бұрын
Does it appear on my xbox? Never mind😢😢😢
@CpawsMusic8 ай бұрын
it does not
@OneDunSun8 ай бұрын
Finally found it' doing it now yet the 1 I select is different from your video's do they all work the same?.. It's Onedunsun..
@CpawsMusic8 ай бұрын
I believe they're very similar
@OneDunSun8 ай бұрын
Appreciate it' I got it loaded up' now it's saying my bits are disabled' I turned them on and still it's saying there disabled' is there a way to get it right even if I'm not with affiliate or partner?? Thanks' It's Onedunsun..
@CpawsMusic8 ай бұрын
Unfortunately you need to be an affiliate to access bits @@OneDunSun
@OneDunSun8 ай бұрын
Ohh okay' thanks @cpawsmusic
@luckyrose Жыл бұрын
How do you add music to your background without a speaker?
@CpawsMusic Жыл бұрын
Are you streaming directly from the Xbox?
@luckyrose Жыл бұрын
@@CpawsMusic yep
@CpawsMusic Жыл бұрын
@@luckyrose It seems you can't directly through the Xbox :/ answers.microsoft.com/en-us/xbox/forum/all/xbox-twitch-stream-with-music/4caa5ab2-97f2-44d4-902c-4cb9120295fa
@raptv7998 Жыл бұрын
Real awesome video
@CpawsMusic Жыл бұрын
Thanks!
@crunchworxs10 ай бұрын
I have a problem so when I log out of an account and join a new one that account that I logged out of it still streams on it how do I fix this
@CpawsMusic10 ай бұрын
Make sure you log out of that twitch account too
@Hunter-tm2tu Жыл бұрын
Does this work so like say there is 30 people in your stream and everyone is talking in your chat does the chat show on the left or right side of your stream like when you see say Joelmile I think his name is when you watch his stream all the people watching can see his chat or is there something else you hav to do or install to show that
@CpawsMusic Жыл бұрын
You need to add a chat box. Watch my video on how to add Twitch chat :)
@GOOBER4637 Жыл бұрын
Is there any way to do it without a pc
@CpawsMusic Жыл бұрын
No :(
@torobrunel Жыл бұрын
hey cpaws, i’m a year late… and that extension doesn’t exist anymore, only the own3d does. i have a mac0S and stream on my xbox. is there anyway around this?
@CpawsMusic Жыл бұрын
Hey Toro! There's another one linked in the pinned comment, but it might be the one you're referring to. There's also this one, which is more complex but should get the job done! dashboard.twitch.tv/extensions/tdldrg6rlw5eewiwcpxo3dv0obyckc-0.14.0 - Unfortunately I don't have access to my Xbox so I can't make a video on it :(
@sanyarochelle2 жыл бұрын
Thanks sm!
@CpawsMusic2 жыл бұрын
No prob!!
@ConeHed Жыл бұрын
On Xbox When I click on the cog wheel it doesn’t take me to the free overlays it keeps saying every single time to configure…
@CpawsMusic Жыл бұрын
Try using the alternative in the pinned comment
@logicalclips446610 ай бұрын
Bro I set it all up and now it just comes up with a QR code in my Xbox to activate it, I then do it and it brings be back to the qr code and doesn’t let me steam :( please reply man this has stopped me from streaming I could before :( someone help
@CpawsMusic10 ай бұрын
Try using the link instead of the qr code
@theo_k10953 жыл бұрын
thanks its work!
@CpawsMusic3 жыл бұрын
Awesome! Glad to hear it :)
@aimdannyboi92922 жыл бұрын
Sorry I'm so late just started streaming does it work if your not affiliated
@CpawsMusic2 жыл бұрын
Yup!
@Ducky_7p6 ай бұрын
Can I do it without a pc or laptop?
@CpawsMusic6 ай бұрын
You might be able to set it up via your phone's browser, but it'll likely be a pain in the a** haha
@Ducky_7p6 ай бұрын
I did all the steps and it won’t pop up on my stream
@Ducky_7p6 ай бұрын
@@CpawsMusic D
@kieranbell54852 жыл бұрын
I'm experiencing an issue where its not displaying the overlay but just notifying in chat. Any ideas?
@CpawsMusic2 жыл бұрын
Are your viewers watching from PC?
@CrickySmyth1990 Жыл бұрын
Mine doesn't do that keeps bringing into the owend dashbored even if I've done everything else.
@CpawsMusic Жыл бұрын
I'd recommend using the other option in the pinned comment if you're having issues :)
@Isarrviktor2 жыл бұрын
is it safe and does the alert come up on your screen
@CpawsMusic2 жыл бұрын
Yes it's safe and it'll show up if you're watching your stream from a PC
@rjwarrior101182 жыл бұрын
Deserve a sub for this G
@CpawsMusic2 жыл бұрын
Much love!!
@IamERAMOS2 жыл бұрын
The issue with the capture card is that it forces me to game at 1080p 60hz. No Bueno. I need that 1440x 120 fps minimum
@CpawsMusic2 жыл бұрын
Better switch to PC then
@IamERAMOS2 жыл бұрын
@@CpawsMusic maybe both our problems. :)
@Aixxxx54 ай бұрын
Hi is there a way to add a chat box for your streams
@CpawsMusic4 ай бұрын
Not on xbox I don't believe :/
@MostWantedOso2 жыл бұрын
I know my followers won’t be able to see it but while I’m playing will it pop up on my screen?
@CpawsMusic2 жыл бұрын
Your follows will see it if they're watching on PC but you won't be able to see unless you're watching your own stream
@angelaguilera6003 жыл бұрын
Hey is it possible for me to stream console gameplay on OBS studio?
@CpawsMusic3 жыл бұрын
Hey Angel! Yes you can but I'd suggest using this method instead with streamlabs obs kzbin.info/www/bejne/opLEnZqPo82gebs
@alex.yasta.f Жыл бұрын
Does ist show you on your monitor or online în twitch?
@CpawsMusic Жыл бұрын
It'll only show for your viewers watching via PC
@Rocksilike3 жыл бұрын
If I want the overlay to work do I need my pc running the twitch extension?
@CpawsMusic3 жыл бұрын
I don't believe so, but I could be wrong. I haven't tested it.
@VXBE-OUT-AJ10 ай бұрын
It says I need to configure it before I can make it the overlay 1
@CpawsMusic10 ай бұрын
I'd try using the alternative in the pinned comment
@GCHILLIS.FOUNDATION.2 жыл бұрын
How do u change the color of the subs mine is purple and hard to read
@CpawsMusic2 жыл бұрын
Not sure you can, but you can ask the support team via their email!
@brycewiley1282 жыл бұрын
So It does work it’s just only I can see them my viewers can’t
@CpawsMusic2 жыл бұрын
Are your viewers on mobile/console? It can only be seen on PC users.
@2k_Greg2 жыл бұрын
Can you please tell me how to move it out from the middle from the screen !
@CpawsMusic2 жыл бұрын
Not sure you can change the position in the extension sadly, but luckily I have a better method that I'll be making a video series on late next month! It's a new software that isn't released yet but is perfect for console streamers :)
@2k_Greg2 жыл бұрын
Thank you so much for a very fast response
@CpawsMusic2 жыл бұрын
@@2k_Greg No problem Greg! Sorry I couldn't be more help!
@kronicgiant95783 жыл бұрын
I am a console ps4 streamer and I was wondering to get alerts/overlays to show up on all devices do I need a capture card I use overlay expert but only pc Viewers see the alerts/overlays
@CpawsMusic3 жыл бұрын
Correct :)
@denotv4889 Жыл бұрын
how can i adjust the pop ups because they are popping up middle of the screen
@CpawsMusic Жыл бұрын
Not sure you can, it's really limited on the customization. That's why most people use a capture card and stream via their pc
@JerseyCitians9 ай бұрын
2024 New video tutorial for how to get streaming alerts on ps5 PLEASE🙏🏼
@CpawsMusic9 ай бұрын
It's on my list :D
@anthonycannavino21852 жыл бұрын
Id like to add music to my stream Is it possible with console streaming?
@CpawsMusic2 жыл бұрын
You might be able to run Spotify in the background but I'm not 100% sure
@savageaa81802 жыл бұрын
how do you configure?
@CpawsMusic2 жыл бұрын
You click the button like we did in the video :)
@globoyym96782 жыл бұрын
I have a Xbox series x I don’t have a pc what does a capture card do I still don’t understand realky
@CpawsMusic2 жыл бұрын
Capture card sends the footage from your Xbox to your PC so you can record the footage to your PC
@Arienia2 жыл бұрын
the follow on the green screen popped up what does that mean
@CpawsMusic2 жыл бұрын
I believe it means it should be working if I'm understanding correctly
@JA3-LYN2012 Жыл бұрын
❤
@CpawsMusic Жыл бұрын
@braidenlingar54252 жыл бұрын
how do i tell if it's live or not cause mime doesn't say it is and it isn't showing me if someone has followed or anything any advice??
@CpawsMusic2 жыл бұрын
It should be live if you can see the alert pop up in chat
@braidenlingar54252 жыл бұрын
@@CpawsMusic well i got that point now but is there anyway to be able to set a notification sound on my device cause im getting into streaming on Xbox 1 and it says "OWN3D: (name) is following you" but no sound to it is there anyway to fix that?
@st0nedkoolaid1364 ай бұрын
just started streaming on xbox do i need the capture card to do this???
@CpawsMusic4 ай бұрын
Not for this method
@gscottm12 жыл бұрын
Hey brother I stream apex from my console Xbox one and I can hear my coms but can’t hear any of the teammates coms on my stream any idea?
@CpawsMusic2 жыл бұрын
Check out this video :) kzbin.info/www/bejne/aWi8l6SFabBqd6c
@Myth_To_Wanted8 ай бұрын
I can’t find the same alert one
@CpawsMusic8 ай бұрын
Try the alternative in the pinned comment
@kadenszn Жыл бұрын
Do you have to but overlays even if you make it
@CpawsMusic Жыл бұрын
?
@kadenszn Жыл бұрын
@@CpawsMusic do you have to buy overlays
@CpawsMusic Жыл бұрын
@@kadenszn nope there should be some free ones, we used a free one in the vid
@caringtoxic2 жыл бұрын
Thanks man!
@CpawsMusic2 жыл бұрын
No sweat homie!
@KianosAvonturen Жыл бұрын
I can't find the one you are using
@CpawsMusic Жыл бұрын
try the alternative methods in the pinned comment :)
@KianosAvonturen Жыл бұрын
@@CpawsMusic thank you you help me a lot for my twitch so I'm also subscribed and definitely watch more videos
@spikessplit19132 жыл бұрын
hey am i going to see it on my screen on my xbox
@CpawsMusic2 жыл бұрын
Nope just viewers on PC
@itsjellsworth2 жыл бұрын
I set it all up but followers only show up when I go to my dashboard and viewers cant see it, can you please jelp
@CpawsMusic2 жыл бұрын
Sounds like it could be on the extensions end. Not sure what the fix would be if you set it up correctly :/
@itsjellsworth2 жыл бұрын
@@CpawsMusic thanks
@cmeentertainment33102 жыл бұрын
How do I get the sound with it
@CpawsMusic2 жыл бұрын
You'll need a capture card and stream through Streamlabs OBS, OBS Studio or Twitch Studio.
@savageaa81802 жыл бұрын
how do you put your phone into desktop mode
@CpawsMusic2 жыл бұрын
Open up the Google Chrome browser then click the settings and click desktop mode :)
@braydenhoch38212 жыл бұрын
i only see the overlay on my stream but my chat dosnt see it, do i need a capture card for that?
@CpawsMusic2 жыл бұрын
If you chat is watching from mobile then they can't see it, but they should see it if they're watching from PC :)
@Travel.with.josh. Жыл бұрын
Oh that’s sad
@AnimeWeeb-jh2mu3 жыл бұрын
thanks for the help!! but does no one mention the hot-tub bikini try on that twitch thought they would like?
@CpawsMusic3 жыл бұрын
no prob!
@Souls4192 жыл бұрын
Dose it work for comemts
@CpawsMusic2 жыл бұрын
Just for alerts :)
@hello.8-h1s9 ай бұрын
I can find the themes
@CpawsMusic9 ай бұрын
I'd recommend using the alternative in the pinned comment
@krisso0s Жыл бұрын
Will the alerts and chat appear on my xbox one tv screen ?
@CpawsMusic Жыл бұрын
They will only show up for viewers watching via PC :)
@krisso0s Жыл бұрын
@@CpawsMusic is there any other way I could see twitch chat on tv while streaming on xbox? or any other platform that can allow this ? Without checking chat on phone app
@CpawsMusic Жыл бұрын
@@krisso0s Not really. That's why most people use a capture card and stream via their computer
@arouzul7688 Жыл бұрын
@@CpawsMusic your the man, thx bro
@eagles34662 жыл бұрын
SO I NEED A CAPTURE CARD TO USE THE ALRTS BECAUSE I DONT HAVE ONE RN
@CpawsMusic2 жыл бұрын
If you use this video, you don't need a capture card.
@Snipper_run Жыл бұрын
I can’t find it
@CpawsMusic Жыл бұрын
Check pinned comment
@rapidfire670 Жыл бұрын
i subscribed
@CpawsMusic Жыл бұрын
Much love
@JsTalented2 жыл бұрын
Thought u said there were free ones
@CpawsMusic2 жыл бұрын
They are free :)
@deadtome9956 Жыл бұрын
I dont have a PC connected so i hope this helps me 😭
@CpawsMusic Жыл бұрын
You just need a pc to set it up or use your phone and a chrome browser tab in desktop mode
@nishpro64382 жыл бұрын
Does this work in 2022?
@CpawsMusic2 жыл бұрын
It seems really finicky. Works for some but not for others. I'm keeping an eye out for updated methods in the meantime :)
@Snipper_run Жыл бұрын
It only shows in chat and not on screen
@CpawsMusic Жыл бұрын
You can try the alternative in the pinned comment if you're having troubles with the main one
@Snipper_run Жыл бұрын
Yeah it only shows in chat
@Rodistair2 жыл бұрын
Mine stays on loading extension configuration" before a red alert pops up saying "Unfortunately we could not load your extension configuration"
@CpawsMusic2 жыл бұрын
Try reaching out to their support email and they might be able to help :)