How to Assemble J2 | Nama J2 Cold Press Juicer

[@maxmcnamara8382]

I've had this juicer for over a year now collecting dust on my countertop. After a week of water & dry fasting, I finally pulled it out to do some juicing. My only regret was that I didn't do it sooner because this is an amazing piece of equipment and worth every penny. [ Dated April 26th 2024 ]

[@Namawell]

Thank you for your support! We're so glad to hear you tried out your J2 and enjoyed making some fresh juice. Please don't hesitate to reach out if you ever have any questions, we're here for you!

[@maxmcnamara8382]

@Namawell My only issue was assembling this bad boy. There were so many pieces to it that I was intimidated to use it, especially when I was hungry, so I'd just use my blender instead. Familiarity is important, though, because once you learn how to connect everything, it's seamless. And it's a quiet product too, which I love because I used to own a juicer back in the 00s that woke up the entire house. I'll be using it every day for a month on fwd [ clearing my gut from toxins ], which is the reason I ended up here. But, I so wish that when I opened the box, I came here first, instead of having it in peaces on my counter as an ornament for so long. I would have been much healthier by now, but better late than never 😉

[@queenexellent9854]

It's now a week Ave been trying to assemble but I couldn't. After watching this video it immediately worked.thanks

[@LeeLee-ux8gh]

You have to assemble the chamber and lock it, before you put it on the base. You cannot assemble it on the base.

[@prekshashah8656]

Very important point!! Thank you very much.

[@naturallycheye]

OMG! YOU FREAKING SAVED ME 🙌🏽 I've been trying to get it to start for 30 mins and couldn't figure it out!

[@shat709]

Hero

[@robbincarlson7007]

You answered my question!! Thank you. Looked everywhere in the manual and couldn’t figure out why it would not start!

[@mdezi]

I don’t know who you are but you are my hero!

[@AmberCaprie]

Oh my goodness! This video is a lifesaver. I just emailed saying mine didn't work after buying $100 in organic fruit and veggies. I was ready to cry. Thank you ❣️❣️

[@Namawell]

Glad it helped!

[@crystalwilliams6134]

Mine still isn’t working

[@Ladybug19391]

Thank you for the very clear directions. Until I watched the video I could not get mine to work. I just made my first juice in it and I'm blown away. It was so easy and the juice is delicious. I can't wait to make another batch.

[@RoseGold-he9dp]

I still can’t get mine to work 😩

[@Namawell]

@@RoseGold-he9dp Please ensure that you are assembling the entire chamber set first before placing it on the base. Additionally, make sure the cord is fully plugged into the back of the juicer. Lastly, be sure to try a few different outlets. If you still need assistance, feel free to email our support team, [e-mail].

[@puritygodlove2997]

It’s just headaches to used this juicer 😢

[@candisdavis3189]

@@Namawell the auger wont go in flush. I've pressed and pressed

[@Namawell]

@@candisdavis3189 Hi there! Please feel free to send your order number and a photo of the bottom teeth of your auger to [e-mail] or to our Instagram page at instagram.com/namawell. Thank you for your patience as we work to providing the support you deserve!

[@sinkandrelax]

I initially thought I had a problem as it wouldn't turn on and I checked and rechecked everything until finally I realised that my starting point for placing the hopper onto the chamber was incorrect - so even though it was locking firmly onto the chamber, it wasn't in the correct position. I hadn't aligned the lock symbols as showing in this very good video. The key to remember is that when you're in front of the J2, the handle of the hopper should be FACING DIRECTLY AT YOU - to the front, not off to the right. I think I was used to using appliances where the handle faced out to the right-hand side and didn't realise the handle on the J2 should finish in the locked position pointing directly at you. It should line up directly above the Power-ON dial on the base. I feel really dumb about this, but I hope this little bit of info helps somebody else.

[@Namawell]

Hi there! We are so happy that this video was helpful to you and know that many others struggle with the assembly aspect the first time they put it together, so you are not alone! Thank you for your thoughtful response and support. We really appreciate it!

[@sinkandrelax]

@@Namawell Thank you. I’m over-the-moon happy with the Nama J2! I juice every day and am now juicing more than ever before thanks to the J2’s high capacity. The juice quality is excellent and cleanup is easy. I’m in Australia and had been waiting for the international version with Australia plug for some time and the wait was truly worth it. This is the juicer that I now recommend to everyone. :)

[@Namawell]

@@sinkandrelax We are so happy to hear that! This feedback is amazing, and we thank you for your support!

[@meghanmcmanus5556]

This fixed my issue, thank you! I was getting really frustrated because I knew the rest of it was put together correctly.

[@rainbowbrite980]

What this person said above definitely needs to be included in this video or in your written instructions. It's not listed anywhere and in my opinion is a both a design and education flaw. Please fix this so other users like myself aren't wasting 40 plus minutes trying to figure out how to turn this thing on. I finally got it based on this comment above.

[@MsCupcake39]

Wow!!!!!! Thank u for this great video! Was so confused it wouldn’t turn on…. Followed step by step and TADA!!!! Delicious juice!!!!!!

[@Namawell]

We’re so glad to hear that you found this video to be helpful! If you have any questions, please feel free to reach out to our customer support team anytime at [e-mail]. Happy juicing! 💚

[@cheriescorner9923]

Very helpful video and a nice compliment to the instruction manual. Thank you Nama!

[@bridgetarmstrong5430]

Just got mine last week! It’s already assembled for you, and maybe that’s how they make it now in 2023. I just had to add the hopper onto the chamber and add it to the base. Which confused me cuz in the booklet it says u have to assemble everything just like in this video. They basically have done just about everything for you! Haven’t juiced yet but I will definitely leave a review today when I come back shortly!

[@Namawell]

Welcome to the Nama family! We’re so excited for you and your juicing journey! 💚

[@aaliyahahmed3360]

Just got mine and it came already assembled as well! I was confused too but I see I’m not the only one haha

[@Namawell]

Hi there! Our J2 chamber set comes fully assembled now! If you have any further questions, please feel free to reach out to our customer support team at [e-mail] for any additional assistance and we're happy to help! Thank you!

[@aaliyahahmed3360]

Thank you for clearing that up!@@Namawell

[@earthangel2522]

Mine was just delivered yesterday. i won't get a chance to assemble it until this weekend. Thank you for this. I will follow your instructions when I open it.

[@Namawell]

We are so excited for you to try it out!

[@ark1065]

THANK YOU SO MUCH!!! This should be added to Nama’s directions.

[@Namawell]

Hi there, thank you for the feedback! The juicer does come with a getting started manual with instructions for assembly 💚

[@marlenemartinez6348]

I been using nama2 for about 3 years now,..and today I been trying to put back the auger been trying for 3 ours now...nothing is broken I'm feeling so helpless 😢 I've never had this problem!!

[@superstarbeautyqueen4013]

Got my Juicer so excited!!

[@g.summera.p.76]

We have the Nama 1 and we love it until this it’s super fast and so easy to make juice we love it so much

[@socialwork63]

I am struggling to put this together this video makes it look seamless yet I'm not seeing the smaller details arghhhhh so frustrating!!!!

[@Namawell]

Hi there, please be sure to be assembling the entire chamber before placing it on the base. If you still are having trouble, please email us at [e-mail]!

[@Namawell]

@@sda4ever Hi there, please be sure you are assembling the entire chamber before placing it on the base. If you still are having trouble, please email us at [e-mail]!

[@anaherrera4130]

THAN YOU. I JUST GOT MY J2 JUICER. VERY EXCITED!!! 👏👏👏❤️

[@Namawell]

So happy to hear! Hope you enjoy!

[@karendensmore8040]

Hello Nama J2 people, I am wondering if the juicer can be reassembled and ready to go for the next day once all the parts are cleaned and dry? Just thinking it would save me time in the mornings if I didn’t have to stop to assemble everything. I found with my current juicer that it’s better to leave everything airing out in between uses otherwise an odor builds up. Thanx for answering.

[@Namawell]

Hi there! As long as all components are completely cleaned and dried, assembling it the day before is no problem at all. Please feel free to reach out to us on IG with any further questions, we're here to help!

[@starletta8293]

I’ve had my Nama j2 since the end of November 2021 ,lately I’ve been having problems with taking the auger out after juicing to clean it and placing it back in place. It’s very hard to pull out to clean and just as hard to put it back in. Idk why this is happening.

[@lovealwayschelleybelly5500]

Same. It’s annoying.

[@sherryspice1593]

Hard to put back

[@Namawell]

Hello! The video below will demonstrate how to remove your auger: kzbin.info/www/bejne/hafbo4yCeaxjaZI Here are a few additional suggestions: 1. When removing the auger make sure you are lifting with two hands; each hand on top of the two blades 2. Try rocking or wiggling while lifting, instead of pulling straight upwards 3. You can put your chamber in the refrigerator for a little bit. The cold air will help release the built-up pressure 4. Lastly, you can try soaking in warm soapy water for a few hours and then trying the reverse method again If none of this works and your auger is still stuck, please email us at [e-mail] and we would be happy to assist you!

[@carolferguson]

Me too. Now I can’t get it back in & flush. Please help

[@bettyboop1524]

Thank you for this video. I've just made Joe's Mean Green juice, it's great!

[@sonyaberkenpas5071]

January 20 2024 and everything pretty much came assembled so it was super easy to use. Get it.

[@Namawell]

We're so happy to hear this! Please don't hesitate to reach out to us if you ever have any questions, we're here to support you 💚

[@barbaramazzocca4605]

I have heard people have been having trouble with the auger and smoother parts. You have a new improved auger you have been sending people. If I purchase this juicer today, will it have the improved parts, or the original parts?

[@barbaramazzocca4605]

That should say, "some other parts", not " smoother".

[@Namawell]

Hello, you will receive the most up to date version of the juicer!

[@YM-wj2dr]

My sister uses one of these for her business, juicing for neighbors and friends at her church. I like it so much that I bought one for myself and it's just like this one in the video. If this doesn't get me healthy I don't know what will!

[@YM-wj2dr]

My sister is age 74, is 5'5", and weighs 125 pounds. She walks at least 2 miles a day and juices every day.

[@Namawell]

We are so happy you both love the J2! Thank you for your support!

[@sherryspice1593]

Lining it up Is my problem it took about 45 minutes. I am still struggling with Lining it up

[@Namawell]

Hello, make sure you assemble the hopper and chamber together before placing onto to the base! Let us know if you still have trouble, you can always contact us at [e-mail]!

[@sherryspice1593]

@@Namawell everything is ok

[@annadelrio5531]

Just order one. Does it already come assemble?

[@Namawell]

Hi there, the chamber set does, so for the first assembly, you can simply place it on the base. For the following times after cleaning, you will of course have to assemble is, so this video will be helpful your first few times if you are having trouble :)

[@rachelgoodkind6545]

Thanks. Just tried the juicer and it works well. However, you need to put it together and take it apart several times to understand. The video announcer goes fast at some points in assembly, but I could not do it and unaseemble without the video. Also, I enjoy the juicer but did not find it THAT easy to clean compared to other juicers I have had.

[@Namawell]

Hi there! Thank you for your feedback and we apologize for any inconvenience you may have experienced. For more tips on how to easily clean your J2 juicer, please feel free to check out this link: namawell.com/blogs/j2-juicer-videos/how-to-clean Additionally, please feel free to reach out to our customer support team for any assistance as we are happy to support you! Hope this helps! Please let us know if you have any further questions!

[@deenahohh3670]

Hi. Just. Got my juicer. Is the hopper supposed to be locked down tightly? Mine wobbles…

[@Namawell]

@@deenahohh3670 Hi there! Please ensure that your auger is sitting flush with your strainer and chamber prior to assembling the hopper on top! Additionally, please make sure that your hopper is securely locked into place prior to placing on top of the base. Hope this helps! Please reach out to our customer support team at [e-mail] if you have any further questions or need additional assistance! We're happy to help!

[@gisela1074]

Love love this juicer!

[@Namawell]

We're so happy to hear this! Thank you for your support 💚

[@MarleneMcCarty-l3x]

Where do I put back the little green rubber piece. I took off for cleaning. Thanks!!

[@Namawell]

Hi there! Please make sure you have the pulp outlet gasket in place to prevent leakage! It will be located in the pulp outlet under the chamber. Hope this helps! Please feel free to email us at [e-mail] for further assistance! We’re here to support you 💚

[@candacewilson5088]

Is the chamber suppose to move as you’re juicing?

[@Ciaseea]

I made the mistake of misaligning the the small and large wings of the strainer AND i kept making the mistake of assembling on the base. There is a little plastic safety piece that does not go down until you assemble off you unit.

[@Namawell]

We're glad you were able to get it aligned properly and able to juice. Thank you for sharing!

[@kiaraosorio7276]

You mean the piece in the back? Mine won’t go down

[@cthomasbydesign]

I struggled for at least 20 minutes. Thank you. Your comment really helped me.

[@augustejoseph359]

When i rest the chamber onto the base i thought that there would be a clicking locking sound like i believe to have seen on some youtube videos. Is the chamber suppose to be tight onto the base or come off easily ?

[@Namawell]

Hi there! Once you have properly assembled your parts and placed the chamber on top of the motor, you might be ale to hear a light click sound. The chamber will be secure once properly assembled on the motor. However once you have finished juicing, you can easily lift the chamber off the motor for easy disassembly and cleaning. Hope this helps!

[@sdetsdi3531]

Hi, i ordered j2 nama juicer, but the customer support asked which one 220v or 120v, i live in England can you give me advice please ??

[@Namawell]

Hi! Our UK J2 (plug type G) is compatible with England. Hope this helps! 💚

[@garystanton229]

My J2 was stuck and I could not take it apart to clean. Damn celery! Took the 4 screw out of the bottom and it completely fell apart. Can't get it back together. Hope the company will help me out as I love it. Only 2 months old.

[@Namawell]

Hello, we're so sorry to hear you've had trouble while juicing celery. We do recommend cutting celery and other fibrous produce into 2-3 inch pieces for the best results. Please reach out to our support team directly at [e-mail] with this information, as well as your order number, so that we can assist you with this and get you back to juicing ASAP, we're here to help!

[@candacewilson5088]

Is it suppose to move? Just doing look like it’s stable enough

[@candacewilson5088]

The base doesn’t seem sturdy

[@Namawell]

@@candacewilson5088 Hi there, the rocking is normal as the base is not secured to the chamber. The stronger torque on our machine will cause minor rocking, and that is perfectly normal. The stronger torque in our machine allows you to juice hard and fibrous produce.

[@Johnny-hn9ts]

Any tip on installing the pulp outlet loop? I broke the original and ordered a new one but not sure gow to go about putting it on without possibly breaking it.

[@Namawell]

Hi there, it should fit back into the small holes on each side. If you still need assistance, please email our customer service team at [e-mail]

[@Johnny-hn9ts]

@@Namawell Yes I was able to install it. Thank you!

[@Namawell]

@@Johnny-hn9ts Happy to help! Have a great day!

[@tombohman2554]

Thanks for the great comments! You definitely have to have the handle toward you.

[@Namawell]

Yes, handle always towards you so it clicks in!

[@jasusig8946]

Its not steel but the price is more :-) is it really worth?

[@Namawell]

Hi there! Our juicers are of very high quality and high strength that preserve the nutrients of the juice while producing dry pulp, which are some of the reasons for their price points. We do use high quality, food grade materials. The J2 also comes with a 15 year warranty on all parts. We do offer interest free payment plan options as well as the J1 at a lower price point to make the juicers more accessible. Please don't hesitate to reach out if you have any further questions, we're here to help! 💚

[@fattire2010]

does anybody know what the orange mid-gear is on the nama J2 juicer. my juicer is leaking. Nama said to check the orange mid-gear but I don't see anything orange on the juicer.

[@Namawell]

Hi there! It sounds like our support team may have had a misunderstanding while supporting you, as there is an orange mid-gear on our J1, however this is not on the J2. We apologize for any miscommunication on our end. Please don't hesitate to follow up with our support team via email so that we can better assist you with any needed replacements; we're here to support you! 💚

[@deanfolk2485]

When you get this brand new it's kind of hard cuz you think you're going to break the lid hinge off

[@Namawell]

Hi! The Large Hopper’s lid was designed purposefully to have a tighter fit to avoid it loosening overtime. To remove the lid, pull it off to the side slightly and it will come off. With more use, the lid will become easier to take on and off. If you need further assistance, please email us at [e-mail] - we're here to help!

[@Decay3333]

So for some reason mine won’t fit any more, the thing that crushes the juice won’t go into the thing that filters the juice any more. I have to force it and it just won’t work. It won’t even work when i use the other filter. It is weird because it juice happened in one day.

[@Namawell]

Hi, we're sorry to hear you're having trouble with your juicer. Please email us at [e-mail] or send us a DM on Instagram so we can directly support you with this. We're here to help! 💚

[@closmorales3805]

When I put the hopper onto the base it’s really lose. It doesn’t lock in. Am I missing something?

[@Namawell]

Hi there! Some slight looseness from your juicer is completely normal due to the base not being attached to the chamber and the stronger torque on our machine that allows you to juice hard and fibrous produce. You can learn more about this at this here: kzbin.info/www/bejne/h3-amJJ9rtOqpMU. We hope this helps!

[@nashonabo821]

Will we ever get a model that doesnt use plastic auger/strainer? In a world with too many microplastics it would be nice if when trying to eat healthy, we dont have to consume even more microplastics.

[@Namawell]

Hello, we use high-quality food grade BPA-free plastic in our products. We will pass this suggestion regarding the material along to our team. We're always looking for ways to learn and grow, and we hear you. Please feel free to email us at [e-mail] with any further questions or feedback, we're here to listen and support you!

[@nashonabo821]

@@Namawell That is fair, I think that at its price point the J2 is the best choice for most people, it would be nice to have something that rivals the pure juicer in terms of material choice but with the ease of the J2 for those willing to spend more for those benefits. Regardless thank you for responding it shows Nama puts in more effort than 90% of other companies.

[@Namawell]

@@nashonabo821 We appreciate you reaching out to share your honest thoughts, and we'll absolutely pass this additional feedback along to our team. We're always looking for opportunities to listen and grow. Thank you!

[@courtneynicholson308]

I watched this video. Did exactly and it still won’t spin. I received a faulty product.

[@Namawell]

Hi there, we are sorry to hear that. Please email us at [e-mail] and we would be happy to help!

[@jeanines7267]

I can't get the little black pin to go down in the back when I lock it into place. This is the most frustrating thing I have ever done. I have been working on this for two hours. my husband and I are frustrated. For this much it shouldn't be this hard but I know we are probably doing something wrong. I will watch this video.

[@Namawell]

Hi there, please be sure to be assembling the entire chamber before placing it on the base 💚

[@Namawell]

If you are still having trouble, please DM us on Instagram or email our support team at [e-mail]

[@questtofreedom]

I was pulling my hair out same problem. i thought people were talking about just the 3 smaller pieces i didnt know everyone meant the the WHOLE thing has to be assembled before put on base it all works fine now yay

[@Namawell]

@@questtofreedom Yes, the entire juice chamber assembled prior to placing on the base. We are so glad it is working now! Enjoy 💚

[@kiwi2sweet44]

I am having the same issue! Very frustrating. This juicer was too expensive to have to go back and forth like this!

[@bevturquoise4651]

It would be helpful if the base was more see-through so I could see the LOCK symbol and the VEGETABLES. Otherwise, I LOVE IT!

[@Namawell]

Thank you for your feedback. We are so happy to hear you love it!

[@carolferguson]

Help please. My auger isn’t going in flush. Advice?

[@Namawell]

Hi there! We're apologize for any inconvenience this may have caused. Please feel free to reach out to our customer support team at [e-mail] for further assistance! Thank you! 💚

[@queenexellent9854]

This is a different machine silent the other one I had is like war in the house noise like a lawn mower.

[@inspirednow2]

Customer support team? There's not a team and there's very little support. Hard to get ahold of anyone. I've had broken items and it's nearly impossible to get a quick response. Not happy with the juicer

[@Namawell]

We’re so sorry for the delay! We’re experiencing a bit of a growth spurt and that’s temporarily slowed us down. We’re working around the clock to get caught up and appreciate your patience 😊 Please send an email to [e-mail] with ATTN KZbin in the subject line and someone will get back to you ASAP

[@cattty2221]

I keep trying and it's not working.

[@g.summera.p.76]

I have the same problem until I realize I’m assembling it on the base.you have to assemble everything in lock position in the counter first before you put in the base like the video is showing

[@cattty2221]

@@g.summera.p.76 , I tried that too. I'm gonna have to do it again today.thank you. Nama didn't really reach out. Just referred me to the same videos

[@g.summera.p.76]

@@cattty2221 make sure everything align inside too they don’t show it on the video but it was my husband discovered after trying so many times

[@cattty2221]

@@g.summera.p.76 you think it's the auger.. I did it fine for two days. Then nada. Thank you so much.

[@jenniferturner1417]

Mine does not work either! Even though I followed instructions multiple times. Bad motor. Disappointed, not what I expected for a $500 dollar juicer

[@elightenedking1997]

Thanks! @1:30 we were about to break it due to the hopper and chamber would NOT align. 😠 😡 Seeing the video clued us that you not assemble on the base. Duh. 😆

[@Namawell]

Yes, please always ensure you are assembling the hopper and juice chamber off of the base. We are happy to hear this video helped! 💚

[@toyinogunseye4891]

I’m Nama juicer is locked and unable to open and I have pulps there

[@Namawell]

Hi! We recommend putting the juicer in reverse every time you disassemble. In this case, we’d suggest running some warm water through and alternating between forward and reverse. The torque can cause a pressure build up which can make parts stick. Reversing & warm water usually breaks the suction seal. Additionally, here are some tips to help loosen the hopper from the chamber: 1. Place the auger on the drive shaft of the chamber (without strainer or spinning brush) and rotate clockwise 2 or 3 times 2. Reassemble your juicer, put the pulp lever in the half-open position, and reverse your juicer for 20 seconds The video below will demonstrate how to prevent this from happening in the future: kzbin.info/www/bejne/mnaTg2B3jch1has (This video also applies to the J2!) Hope this helps! Please reach out to us directly via email at [e-mail] if the problem persists or if you have any other questions 💚

[@toyinogunseye4891]

I’m ready and willing to share my customer service experience with you guys to the world. To my greatest surprise,a new camber was mailed to me at no cost. I still can’t believe it. I’m I dreaming!

[@toyinogunseye4891]

Your Tram deserves an AWARD

[@Namawell]

@@toyinogunseye4891 Thank you for sharing this feedback with us, and we're so glad to hear our support team was able to assist you and help get you back to juicing ASAP! Please don't hesitate to reach out if you ever have any further questions or concerns, we're here to support you! 💚

[@marciapowell2419]

My juicer will not lock, cannot go over the black tab

[@Namawell]

Hi! We're so sorry to hear you're having trouble assembling your juicer. Please don't hesitate to reach out to us directly via email at [e-mail] so we can directly assist you with this and get you back to juicing ASAP - we're here to help!

[@jflorexilerk9125]

I tried to use this now & it wouldn't turn on.

[@Namawell]

So sorry to hear that! Please be sure to assemble the chamber-set prior to placing it on the motor Learn more here: namawell.com/blogs/faqs-j2-juicer/q-my-juicer-is-not-turning-on

[@necessarychatter2636]

😩😩 mine doesn’t work. I’ve done everything stated. I’ve called & no answer yet.

[@Namawell]

Hi there, please be sure that you are assembling your hopper and chamber before placing it on the base. Also, please ensure you are trying several outlets. If you are still having trouble, please reach out to our customer service team via email [e-mail]

[@joannavelky3958]

I never had problems with a juicer before. A $100 juicer works better than nama j2. Very pissed it not working

[@Namawell]

Hi there, many customers tend to have trouble with assembly the first few times, so you are not alone. Please ensure that you are assembling the juice chamber before placing it on the base as there are safety measures in place to not allow the juicer to work if not assembled correctly. If you are still having trouble, please email our customer service team at [e-mail] or direct message us on Instagram. Thank you!

[@kiaraosorio7276]

Omg mine is not turning on

[@Namawell]

Hi there, please be sure you are assembling the entire juice chamber before placing it on the base. If you are still having trouble, please DM us on Instagram, @namawell 💚

[@kingranchkennels]

I'm surprised it's not more secure to the base its pretty unsecure..

[@Namawell]

Hi there! Due to the strong torque of the motor, slight movement of the chamber while juicing is completely normal. The chamber securely locks into the base, and any slight movement does not affect the performance of the juicer. We hope this helps, and please don't hesitate to reach out to us directly at [e-mail] if you ever have any further questions, we're here to support you! 💚

[@nesswhyte1916]

Mines does not sit firmly in the base

[@Namawell]

Hi, the juicer is designed to rock a bit on the motor because the of the high torque of the motor. The rocking keeps any parts from breaking under the torque while juicing. With this in mind some small movement on the base is normal. If you have any further questions or concerns, please email us at [e-mail] or DM us on Instagram - we're here to help!

[@nychica718]

Very very helpful video 🤦🏾‍♀️🤦🏾‍♀️

[@wandacollazo9696]

I assembled mine but it’s still not working

[@Namawell]

Hi there, please make sure to assemble the chamber set before placing it onto the base. Ensure the power cord is plugged in before turning the juicer on. If you still need assistance, please contact our customer service team by emailing [e-mail]

[@tanishastevenson656]

Still can’t get it to work. I know it does because I’ve used it once 😩😩😩

[@Namawell]

Hi there, please make sure to assemble the chamber set before placing it onto the base. Ensure the power cord is plugged in before turning the juicer on. If you need further assistance, please reach out to our customer service team [e-mail]. We're here to assist you!

[@tanishastevenson656]

@@Namawell I figured it out. Thank you for responding. I was juicing all yesterday 😂😂😂😂😂This juicer is awesome

[@Namawell]

@@tanishastevenson656 We are so happy to hear that! That is awesome! Thank you for the support 💚

[@taquiyathompson3467]

I can’t figure out what I’m doing wrong 😑

[@Namawell]

Hi there, please make sure to assemble the chamber set before placing it onto the base. Ensure the power cord is plugged in before turning the juicer on. If you are still having trouble, please email [e-mail]!

[@carmenbreakey2959]

That's a weakness of this juicer the assembly ....it ain't easy to put together...so good luck making that juice..

[@Namawell]

Following along with this video makes it much easier, and we are always here to help if you ever need assistance or have any questions!

[@professorbiggles6565]

I'm here to debunk this, it's very easy. Per usual, human error is the problem. I had an issue initially with the hopper, I didn't have it lined up per instruction. As I pieced the parts together, use, and wash them, I understood how well thought out the design and hassle free installation.

[@tenetachang7678]

I can't get it work

[@Namawell]

Hi there, if you still need assistance, please email our customer service team [e-mail] !

[@fatbastard4880]

Ours won't turn on. I bought a J2 as a Christmas gift for the wife and it won't turn on. We have followed the directions and rechecked everything several times. Not user error, I repair things regularly. Product, brand new from the box, DOES NOT WORK. For $533 this thing should work!

[@gladtidings4all]

Myy tu problem is taking it apart

[@Namawell]

Hi! We're sorry to hear you're having trouble taking apart your juicer. Please email [e-mail] so we can directly assist you with this, we're here to help!

[@kodicoates8035]

This thing frustrates me. I spend at least 30 minutes or so trying to get the hopper on. I make sure everything is lined up, turn to you tube to watch this video and STILL have difficulty getting it to get into the locked position; I'm concerned about damaging it if I try to force it. SMH

[@Namawell]

Hi there, please be sure you are assembling the entire juice chamber before placing it on the base to juice. We are happy to help troubleshoot more efficiently over on Instagram or via email [e-mail] !

[@wandacollazo9696]

I need help

[@Namawell]

Hi there, please ensure that you are assembling the chamber and hopper before placing it on the base. If you need further assistance, please contact our customer service team by emailing [e-mail]

[@crystalwilliams6134]

Please help!

[@Namawell]

Hi there, we are happy to help! Please email our customer support team at [e-mail].

[@crystalwilliams6134]

@@Namawell Hello, I was able to get my juicier started. I am so excited for this new journey! Thank you for responding back to me. Let get this party started!!! Truly a grateful customer 🙌🏼 You’re the BEST!!!! Thank you again 😊

[@Namawell]

@@crystalwilliams6134 Yay! We are so happy to hear that and happy to help always! Thank you for your support and hope you enjoy! 💚

[@crystalwilliams6134]

@@Namawell ❤️ Best investment yet❤️

[@janetnjeri6931]

The most annoying thing about this juicer is assembling it. I hate it !!!

[@Namawell]

Hi there! We pride ourselves on our juicers being easy to assemble, use, and clean. We're so sorry to hear this hasn't been your experience so far, and we'd love to help. Please feel free to reach out to [e-mail] with any questions or issues you may be experiencing during assembly, and our support team will be more than happy to assist you with this. We're here to support you! 💚

[@TheDAT573]

i regret buying this machine because of the assembly process. I would not recommend it. Judging from the videos of customers having trouble, I'm not alone.

[@Namawell]

Hello, we sincerely apologize for any inconvenience you may have experienced. We're more than happy to help provide support to you and your juicer! Please feel free to send us a message on Instagram or reach out to us at [e-mail] for additional assistance! We're here to support you!

[@Olivia-qe1dy]

It seems easy....but is NOT!!! There is NOTvertical line to alined the upper chamber with the lower. I regret this purchase.🤯😡

[@Namawell]

Hello! There is a line down the back to line up the chamber set as well as one horizontal along each piece to show it is locked in place properly. If you need any further assistance, please feel free to reach out to [e-mail], and we would be happy to help 🙂

[@accestos]

We had a masticating juicer and a Aicook centrifugal juicer like this one kzbin.infoUgkxXHNfxr6U9XrHQpsdjUrKNVP231BfS9q9 Both of them made about the same amount of juice.The Aikcook one died in 3 weeks haha. China brand. LolSo we bought this one since at least we knew the brand name and it was about the same price.Imagine our surprise when we make two 16 oz cups of celery juice and have leftover celery. We juiced it and made almost another cup! Same thing happened with our cucumber juice. So it's about 20 - 30 % more juice than our other two juicers including the masticating cold press one!The motor is so much stronger on this one than the Aikcook. It sucks in the vegetables and spits them out like it's angry.I've only had it a few days so don't know how long it will last but all the plastics and interior is much stronger and better made than the other two we had. If it breaks, I can buy a new one with the savings in vegetable bill. Haha.This literally is going to save me about 60- 80 bucks a month because of the juice output. No one likes to waste food.Update! It broke in 8 days. Motor started freaking out. I'm going to get another of them and try my luck because I really really want this one to be the one.

[@Towelie4200]

Is the auger metal or ceramic?

[@Namawell]

Hi! The auger is made with Ultem, a high quality, food-grade and BPA-free plastic. Please feel free to DM us on Instagram or send us an email if you have any further questions, we're here to help!