How To Build an IVR System with Twilio Studio

[@baselhakim2080]

is there a way we can take this conversation, and transfer/store the details over to google sheets? how can we implement that integration?

[@paranoidpenguin9077]

Is it possible add language support for atypical languages? For instance, can I upload a sample or phonetically spell out a word?

[@AlanDeRossett]

good video but have not found the virtual phone screens to test like in IVR demo at 6:24

[@lakhan911]

Thats not real they added that after... use your real phones

[@shawnbroman]

Very Awesome!!! ...Helped me build out an incoming auto attendant :) ...everything works too! ***How can I setup the variable widget to create a loop counter and then drop a caller if they do not make a valid option selection? EX: someone calls & menu options say press 1, 2 or 4 to be routed BUT caller continues making invalid selections & routes through the "No Conditions Match" or does nothing & routes through "No Input" ...If I call to test the "No Input" it loops to infinity ......I've tried understanding the help docs on this but it's not making things clear at all. How about an actual setup on the canvas please, please, please. ------------Thanks

[@MrKyleAce]

Do you have a video showing how to direct calls if you have multiple sales reps?

[@jalejandro2605]

Is there a way to record custom voice options instead of having the ai robotic speaker.

[@PAULMEYERSNorthBay]

THIS IS AWESOME, Thank you, Question . . . Do you have a workflow that would show IVR with WHISPER and call forward in one video that I could follow from start to finish? This would be so helpful to so may marketing peeps.

[@instantchow]

Same

[@Firiyuu]

Whats the test phone you have?

[@staceyloulouse]

how do you get the caller's id (phone number? Looks like the call came from Twilio Number rather than the caller

[@darriusbrandy3748]

Are you able to have multiple businesses call routing ivr

[@imranmomin4571]

I want to implement the IVR diagram builder in my project. Is twilio provide the javascript library for diagram builder like Twilio studio ? If some one knows other tools than please share it.

[@henrynguyen1405]

How can I set operation time for my call center and let a customer know that we are closed?

[@henrynguyen1405]

Thank you!

[@amirmustafa1198]

great. this video is really helpful. in this example you are forwarding call to single number. i have successfully done all this with connect call to client user. but how we can use this with group of agent like if one agent is busy or not available call automatically transfer to other agent.

[@SD_Says]

Not sure if it's the new Studio Flow, this does not work

[@rameezrashid7634]

Can you divert call to a existing number not a Twilio number

[@twilio]

Yes, any valid number will work.

[@Deepak-ch7cj]

How can we outsource development and maintenance of application build in twilio to healthcare companies?

[@amelliamendel2227]

Need Mandarin options is that possible?

[@nomanjaved7741]

how to record the call?

[@scottmays8507]

Is there any easy way to set up a queue for multiple inbound calls using SIP?

[@UnpackingTheObvious]

google sip trunking and asterisk

[@erictan682]

On your demo, the Connect_sales press 1: can I add multiples number to call to, or does it only dial one number at a time?

[@amangupta7938]

I have done the integration between zoho desk and twilio. But am getting an error while set for the callback. Your application returned a 4xx or 5xx HTTP response to Twilio. could you please help me to resolve that error

[@amangupta7938]

I want when nobody is there to attend their call then that should go back to the twilio.

[@henrynguyen1405]

How can I retrieve a call if an agent does not answer and redistribute it to a next available agent?

[@wolfgangederer]

A very prominent use case for twilio would be to convert email to fax and fax to email. This is however only possible by using twilio in conjunction with other services, such as SparkPost. Is there a plan to integrate this use case in Twilio Studio?

[@anuragkashyap6951]

How can I get this software

[@abhisheksinghchauhan6833]

Can we integrate some API in this flow

[@jackgale583]

great video. the only thing i don't like is when the call comes in i don't know if its a personal call coming to my phone, a business phone, or even which department

[@bayprojunkremoval5278]

Probably need to set up whisper, or announcement which it will tell you when you pickup the one .

[@charlesstherling9520]

How many lenguages can be configured ?

[@lucianosantos5036]

Is it possible to do visual IVR?

[@charlenehardden3447]

hi. how do i enter the nubers in simulring?

[@willhelliwell5215]

When I split based on voice, I've got "yes" and "no" in the transitions. These don't work. When I say yes on the phone, it maps it to "Yes." which doesn't match "yes". If someone says "yeah", is there a way to match it to the yes transition?

[@twilio]

There is a match condition for "matches any of" that accepts a comma separated value set. This may help with matching "yeah". I like the way Twilio Autopilot handles matching Yes and No conditions. Might be worth exploring using that in your Studio flow.

[@willhelliwell5215]

@@twilio I didn't know you could use Autopilot in Studio. At the moment I've added in some more options and that's sorted it. Twilio was recognising yes as a full sentence and applying a full stop after it so I just looked for "Yes." too.

[@yawbrako-acquah6741]

isn't this same as the twimlets in the twimlab?

[@danielkupka8597]

awesome tried it and love it! great job. Just a question if you dont mind: What tool did you use to showcase the flow on the phone?

[@brvamshi]

Awesome demo! I'd like to know what simulator you used or how you used the simulated phone to dial the number on your screen? Thanks much!

[@twilio]

@@brvamshi Sorry for the super late reply, but it's Reflector www.airsquirrels.com/reflector

[@twilio]

Reflector! www.airsquirrels.com/reflector

[@atulkumar3187]

is it available in india? can we buy a number from india?

[@Joe-pf9ct]

Hello... Which is best in India

[@heronleal3582]

those numbers are voip right? they have secure connections, SRTP and TLS?

[@twilio]

Twilio phone number support both SMS and Voice in the US (coverage varies by country). On the voice side, connections can be delivered to your PBX or to a softphone. Twilio supports SRTP and TLS on SIP Trunking and SRTP and DTLS for equivalent encryption for delivery to WebRTC endpoints.

[@tony_hickey]

Does Twilio Studio have the same functionality as OpenVBX?

[@tony_hickey]

There are a number of plugins available for OpenVBX that I have used to create IVRs: SMS opt-in, call tracking and too many to mention here, but I was wondering if Studio has the functionality to perform all the tasks OpenVBX did?

[@rameezrashid7634]

Can you add hold music

[@twilio]

You can use the Enqueue Call widget for this. Here's a detailed article on one way you might do this: www.twilio.com//2018/06/customize-phone-call-workflows-twilio-studio-taskrouter.html

[@rameezrashid7634]

This link don’t work

[@insurancewizz]

Can you change the voice?

[@twilio]

Yes, there is a dropdown in the Say widget for changing the voice. www.twilio.com/docs/studio/widget-library#sayplay

[@heronleal3582]

can I buy an virtual 800 number on another country and send to twilio IP?

[@twilio]

Yes you can get numbers from another provider and deliver them to Twilio via a SIP connection. Please see this blog post: www.twilio.com/blog/2015/04/bring-your-own-numbers-with-twilio-sip-interfaces.html

[@rameeshoe]

Will this work in Qatar?

[@twilio]

We don’t have phone numbers in Qatar but you can use phone numbers from other countries to contact Qatar numbers: www.twilio.com/guidelines/qa/sms

[@osquigene]

That look cool, can't wait to need to use that :D

[@mr.wisdom4510]

hi, great job this is exactly what I wanted but can it work with whatsapp??

[@vidyashreedutta9379]

Awesome vedio. After i keyin some values,for authentication i want to call a rest service. How to do that.

[@twilio]

You can use the HTTP Request widget for this: www.twilio.com/docs/studio/widget-library#http-request

[@Shawn-vp2dq]

Let's not delude ourselves into thinking we live in the future yet... IVR are universally hated by so many customers. As far as I like to believe I live in a world where robots are like the ones in the movies, the level of advancements in voice recognition is nowhere near the stage where it can even begin to think it can ask questions like "what do you want?" At least with being put on hold, one can do other things. IVR is an incredibly, incredibly horrible and time wasting experience for customers, I will do everything and anything I can to avoid a business that utilizes IVR

[@bonifaceyatich4436]

Download link for Twilio Studio please

[@twilio]

Twilio Studio is a web-based tool. You can find it at Twilio.com/console/studio

[@singhatar0912]

Very nice video !

[@mohamednasser1032]

Is it free ?

[@twilio]

Twilio Studio pricing can be found here: support.twilio.com/hc/en-us/articles/360007778033-How-Does-Twilio-Studio-Pricing-Work- Twilio Voice pricing can be found here: www.twilio.com/voice/pricing

[@playerone3284]

Is it free

[@joshuaperk2122]

There is a free tier (up to 1,000 engagements) in addition to the standard billing for any other Twilio services/numbers you use). Could potentially be a little pricey depending on the use case, but I could see this being a solid alternative if you don't want to code & host your own IVR. (Also, think about more complicated trees. This is a cool way to keep them visualized and organized.)

[@nscottmcclelland_visionvoice]

Nice stuff.

[@rimshasaleem1416]

Yeh kya ha......

[@nsangouamidou]

How can I set operation time for my call center and let a customer know that we are closed?