How to clean and descale EQ.3

This tutorial shows you how to open up the EQ.3, clean and descale it.
For more product help visit: www.siemens-ho...

[@kalanen8006]

Thanks for the clear instructions. I can't wait for my own coffee machine! :3

[@novembercat6070]

I am performing the first descale after 6 months from purchase. While dealing with the water tank I have removed the floating plastic (I believed it has something to do with the water filtering ) and after that the tank wasn't recognized anymore. So, for anyone who has this issue: DO NOT remove the floating round plastic, it can stay there during descaling. Thank you for this tutorial

[@iMaGeRu]

Lol, how should the plastic clean the water?

[@orlam156]

Thank you so much for leaving this comment, my machine was unresponsive and I couldn’t figure out how to get it working again!

[@franklloyd96]

Fantastic Coffee Maker for Convenient and Flavorful Brews!

[@SiemensHomeUK]

Hi, we're happy to hear you're enjoying your Coffee Machine! - Thanks Brett

[@csangofalusi5064]

This machine is amazing!! ❤❤

[@emekdulgeroglu3914]

Nice video. But it is better to indicate how much time is needed for each step on the video.

[@fredodo6724]

Dear Siemens, I bought my EQ.300 for three months now and I am very happy with it. However, is it possible to setup the volume of the espresso? Can you also share a link to the accessories available for this machine? Thank you in advance for your answer. Kind regards, Fred

[@SiemensHomeUK]

Hi, do you have the En-r number of the product please. Once we have this we can assist you further. thank you, Donna

[@gomerfa]

Hold the espresso button. Release when it flashed. When you happy with the volume off coffee. Press the espresso button again. It will now stop and memorise it until you change it again.

[@itay.gurvitz]

Hello Siemens, thanks for replying back. I have a new Siemens EQ.3 s500 espresso machine. For some reason, I cannot turn the rotary selector in order to set the grinding level, even when the grinder is in operation. Are you familiar with this issue and is there a way to fix it? Thank you.

[@SiemensHomeUK]

Hi, thank you for getting in touch and we're sorry to learn of this issue. Please contact us with Facebook or Twitter to discuss this further or please contact our customer service team on 03448928999. Thanks Kieran.

[@germanazorinsalas284]

saludos,muchas gracias por la informacion

[@CK-bu8pi]

Can you use a vinegar solution if you are not able to get the calc cleaning tablets ?

[@SiemensHomeUK]

Hi, Thank you for your comment. We would not recommend using a vinegar solution for descaling the appliance I'm afraid. I do apologise for any inconvenience this has caused. Thank you - EJ

[@kimyashar-bish8865]

hi ive just purchased this after my old jura broke down for good. I have old jura cleaning tablets and old jura descaling tablets can I use them in my new EQ 3? thanks

[@SiemensHomeUK]

Hello We cannot recommend the use of any product that has not been tested on our appliances, I am sorry. You can view our range of cleaning and care products via the following link: www.siemens-home.bsh-group.com/uk/shop/cleaning-care Thanks - Claire Siemens Home Appliance Customer Service

[@kimyashar-bish8865]

@@SiemensHomeUK ok I understand.

[@bilimfirtinasi]

from both pipe place water comes only no caffe anymore, its just 5 month siemens and i dont know what to do and dont know the reason and how to fix.

[@SiemensHomeUK]

Hi, thank you for getting in touch and we're sorry to learn of this issue. Please contact our customer service team to discuss the issues on 03448928999.

[@craigsouthwell3484]

Tried this this morning. Pressed the button as instructed and it did nothing.

[@SiemensHomeUK]

Hi, thanks for your review. I am sorry to hear this. I would suggest calling us on 0344 892 8999, option 4 and our team would be happy to help you. Thanks, Mandy.

[@Lashes20032004]

Should my machine have come with a filter? Mine didn’t have one in the box..?

[@SiemensHomeUK]

Hi, this would be model dependent. Please contact us on social media @SiemensHomeUK with your full E-nr number, and we can look assist further. - Kieran

[@malikakaralay6109]

Hı siemens, ı am happy so far with my coffee maschine but unfortunately it’s stopped to do the foam for cappuccino 😢, is there any chance to recommend smth? I try many times to put correctly pipe but still doesn’t help

[@SiemensHomeUK]

Have you tried a pull clean and descale? This can help

[@MilesTeg_cy]

Is there a harmless way to clean ONLY the grinder part of the machine? Or do we need to clean the grinder from time to time?

[@SiemensHomeUK]

Hi, thank you for getting in touch. You will need to clean the appliance, as advised in your user manual. The relevant parts will need to be removed and cleaned accurately on a regular occurrence.

[@MilesTeg_cy]

@@SiemensHomeUK Thanks for the answer☺️ The manuel has no information about cleaning the grinder part. Does that mean that it can only be dismantled and cleaned by the tech support? Can I do that myself in any way?

[@SiemensHomeUK]

Hi, if the grinder has an issue, then yes it will need to assessed by an engineer. If the grinder unit is not advised on how to be dismantled in the manual of your model, then it should not be attempted by the user.

[@MilesTeg_cy]

@@SiemensHomeUK Thanks again for the quick answer. I just want to clean it for maintenance purposes. It does not have any problems, yet☺️ I just want to prevent any future problems by cleaning it, that's all. In that case I won't be able to clean it by myself. Thanks again👍

[@barsaktas4320]

Ben bunları yaptım ama yine calc tuşu her açıp kapatigimda yine yanıp sönüyor tamamen sönmesi gerekmiyormu

[@SiemensHomeUK]

Hi, I am sorry to hear this. Can you please identify at which stage you are having this issue with the calc n clean button? Thanks, Mandy.

[@andreaskazamia7601]

Where do we find the capsules?

[@itay.gurvitz]

Do you still need to clean the brewing unit manually?

[@SiemensHomeUK]

Hello, thank you for getting in touch. You would still need to clean the Brewing unit as per page 19 of the manual linked below - media3.bsh-group.com/Documents/8001036183_B.pdf

[@jeffwinter9379]

How often do you have to run this cleaning process? Looking to buy a eq 300 in the next few weeks

[@SiemensHomeUK]

Hi, the calc’nClean button will light up every so often, with the exact frequency depending on the water hardness and usage of the appliance. Thanks Charlotte.

[@cashier6]

Hi, does eq 300 coffee machine dispense hot water? thanks

[@gomerfa]

No such function

[@cashier6]

@@gomerfa thansk man.

[@natalia8897]

Does anyone know if its OK to use machine without filter

[@SiemensHomeUK]

Hi, thank you for your message. The filter is optional. Hope this helps.

[@natalia8897]

@@SiemensHomeUK oh thank you so much! I ordered it anyway but was afraid to use until I received the filter. Many thanks once more

[@MrSpichka007]

Why machines have a little round stone in the water tank?

[@nyandyn]

AFAIK it's a float that lets the machine sense when the water level is low.

[@jeffwinter9379]

How often do you have to run the calc and clean process, I’ve had mine since Christmas Day and have had to run the 1st one today, seems like a short amount of time ??

[@Giray-og1kj]

I think there is a number about calcnclean. For example after 100 cups of espresso it will say do the calcnclean thing. Its like that i guess

[@erenebrucoskun2965]

After 5 usage my Eq 300 collapsed .The calc and clean light is on and can not be turned off..I hate this machine.I just bought ıt on 1 st of decembre

[@SiemensHomeUK]

Hi, we're very sorry to learn that you have experienced an issue with your new appliance. Please contact us with your full E-nr and FD numbers on 03448928999 or on social media at SiemensHomeUK to discuss further.

[@erenebrucoskun2965]

@@SiemensHomeUK Thanks for your reply but I am living in another country.I have already contacted with Siemens here..

[@sonkiucdort]

Merhaba, sorunun çözüldü mü eren? @Siemens hello, i have issue about ceramic grinder. i cant change grind size to low (1) while working. this is not espresso what i wanted. my default setting medium(2) rn. i want to change to 1 but i cant, can you help me about this?

[@erenebrucoskun2965]

@@sonkiucdort makina geri geldi sorunlarım devam ediyor

[@SiemensHomeUK]

Hi, thank you for getting in touch. To assist further, please contact us on social media @SiemensHomeUK or on 03448928999 to discuss.

[@8rakun570]

My coffee tastes like plastic :/ i just bought it. I hope the taste gets better in time. I tried to clean it a lot but it still doesn’t taste good. edit: i called siemens and they took my machine and cleaned it. now coffee tastes amazing.

[@SiemensHomeUK]

Hi, thank you for getting in touch and we're sorry to learn of this issue. We would advise to run clean and descale. If this issue continues to occur, please contact our customer service team on 03448928999.

[@8rakun570]

Thank you!

[@gomerfa]

Try change the grinding levels. You can find the knob inside the Brewer unit. Change it only when the brewer is operating

[@8rakun570]

@@gomerfa thanks for the advice i forgot to update my comment but i no longer have issue. the coffee tastes amazing after i called siemens and they cleaned the machine.