How To Conduct User Interviews (UX Design)

Empathy is at the heart of UX design. And there’s nothing in the UX design process that fosters empathy more than user interviews. In this video, you’ll get a full overview of how to best conduct user interviews, and observe a live role-play of an actual user interview taking place!
User interviews put you in direct conversation with the people who are (or will be) using the product you’re designing, and give you the chance to hear first-hand about their needs, goals, and pain points.
In this video, you’ll see a live user interview and learn from product designer and CareerFoundry graduate Maureen Herben. You can follow her content on all things UX, design thinking, workshops, and more at: / ux.collection
In this replay of recent live webinar event, Maureen covers:
- Why you should conduct user interviews
- User interviews vs. surveys
- Tips and tricks for writing an interview guide
- When you should conduct user interviews
- Tips and tricks to conduct effective interviews
For a deeper dive on UX research principles, check out this long-form article over on the CareerFoundry blog:
bit.ly/HowToConductUserResearch
If you're looking to learn more about UX design, you can sign up for our free short course:
bit.ly/GetStartedInUXDesignWi...
This video is brought to you by CareerFoundry. We provide comprehensive, fully-mentored, online programs in UX design, UI design, web development, and data analytics. Learn more on the blog or discover our courses:
#UserInterviews #UXDesign #UXInterviews
How To Conduct User Interviews (UX Design):
• How To Conduct User In...

[@enrriquechinchilla936]

I like to watch her videos to inform myself with UX design because I feel like she delivers her content in a concise and simple manner, also I like how her voice is neutral and in a speed which allows you to absorb what she is saying. As a non native she does it for me.

[@zam9357]

when you said i am also an introvert, you have no idea how much confidence that gave me. i am always scared of that,

[@saasinvijay]

This video gave me confidence for my first user interview. I was a bit nervous to conduct my first user interview. This video gave me more points for me to what to and what not to. Thanks much Maureen.. :)

[@okechukwuugochukwu767]

This is so nice ,I was engulfed in the moment you nailed it

[@user-fy8yj7yw2i]

I am not a fan of videos as they consume more time than reading but Maureen does a great job when you don't want to speed ahead. Very pleasant yet neutral voice, manners, everything is explained without "water" - very informative and clear. Thank you.

[@amritanshukhare9714]

This is very helpful for me to conduct my first user interview. Thanks 🙏

[@fimk]

Thank you so much, you really helped me!

[@joyceezeugwu8970]

This was a really informative video, I learnt so much especially from seeing you guys do a live interview. Thank you so much Maureen for taking the time to explain each step to us

[@ekom1521]

She's really clear

[@edwardfabunmi]

Thanks for this live interview

[@EfTheTank]

One of the more important points wasn't stated until around 1:11 - the difference between users that are being interviewed. Ensuring you get the right users to interview, and asking the appropriate questions to those users based on personality types. However, your quiet, non-talkative users, if you ask the right question, or find the right "pain point", will provide incredible insight. I really appreciated this video. It provided a lot of help in how I could better direct my interviews, my behavior during interviews, and better drive the topics of conversation. Thanks.

[@user-df3lr6qw9h]

Thanks. This is actually helpful for newbie :)

[@fucker4sheeps]

Great tutorial, links and program worked fine for me. Thanks for sharing.

[@dream-lab]

Awesome idea to show a practice interview !!! Thank you

[@careerfoundry]

Thanks, glad it was helpful!

[@jpfaustinorj]

Thanks for sharing this wonderful content.

[@karismoffat1968]

Excellent presentation! You nailed it girl!

[@careerfoundry]

Thanks! So glad you enjoyed it!

[@loralb75]

Molto brava, well done Maureen!

[@mim.r4499]

You are awesome 👌 I was also a student of Cf. You concluded the topic so nicely....great, many thanks 😊

[@TeefahXOXO]

Do you mind sharing what your experience like at CF?

[@felixenemuo]

Awesome. Thank you for this

[@careerfoundry]

You're most welcome Felix!

[@Amol-00]

I loved the whole video, from explanations to implementation in the live interview. Just not clear with difference between research goals & research questions, apart from the point that one is statement & another one a question.

[@michaelriccelli8483]

This is great.

[@thisissaman7710]

Thank you Maureen It was very insightful to me🙏

[@careerfoundry]

You're welcome! Glad it was helpful!

[@annaklaus8377]

Great introduction, thanks!

[@careerfoundry]

You're welcome! Glad it was helpful!

[@alexandrakustarnikova2701]

Thank you very much! This is so helpful video!!

[@careerfoundry]

Glad it was helpful Sasha! Are there any other topics you'd like to create content about?

[@alexandrakustarnikova2701]

@@careerfoundry Yeah, i would like to know how to work with the data that we get from interviews and how to get insights and create hypothesis. Thanks!

[@mantraoftheday333]

Thank you!

[@careerfoundry]

Hey Anna, thanks a lot!

[@yusefess]

thank you so much

[@careerfoundry]

You're welcome Yusef!

[@martamyszak2818]

Maureen's mentioned we should slow down during the interview. However, I'm wondering if UX researchers should adjust their speaking pace to the interviewees.

[@losbones]

Then what?.. how do you create value after these interviews? How does one find a pattern/process the research

[@sachinkumaar2043]

The interview was great in some aspects but I noticed that you asked some leading questions which should not be the case. They could have been presented as open question. For example you said, "you mentioned earlier about time saving and convenience is that important to you ?" This is YES, NO question. I feel you could have said,"earlier you mentioned about time saving and convenience, tell me more about it ? How it works ? Why it matters ?. Anyway great insights from the entire webinar and thank you!

[@bhavana6217]

As she mentioned in her note to the audience bit, understanding the mindset with which the user approaches the product with is important. With that, she's trying to understand if the assumption about Callum using dating apps that are convenient to him is true or not. She clearly digs deeper into that with her follow up questions. As this is not a key question, she's setting up a precedent of her next few questions with that yes/no question. There is no hard set rule that leading questions should not be used. I hope that answered your question.

[@gauthamvijayan4589]

No one else will see the recording : Puts it in youtube 💀

[@ytrpaz]

great insights love much.

[@careerfoundry]

Thanks! Glad it was helpful!