How to Connect Google Forms to Square to make a Payment Form

[@jennifertremblay2282]

Square with Google Forms is an amazing combo.

[@AntcesRivasMaestra]

Amazing teacher! Thank you!!!!!!

[@TheDrSheri]

This is Amazing!!!

[@kennethpurdom8142]

Very nice

[@WillBurkart]

great video thank u! where can you set the price for the item you're selling?

[@mkaymadsen]

Amazing. Does this submit names and email addresses to square as well? Making it easy to create a subscription type billing later? or have you developed a subscription billing yet?

[@PayableApps]

So yes. We create customers inside of square for you when people checkout. We also add them to a customer group with the title of your google form so you know how those customers were first interacted with you. We also support subscriptions with square. Which can then be managed from your square account (paused, cancelled ect)

[@courtneyadams2066]

Hi! Thanks for the helpful video. Just curious if there is an option for quantities? If they are purchasing two of the same item, can that be done on the same form? Thanks!

[@PayableApps]

Yes - just make a multiple choice or list option question and add the different quantities you want to offer, along with the sub total for that quantity. “1 item - $5”, “”2 items - $10” ect. kzbin.info/www/bejne/oZqzgH-Hfc5ghKM

[@carolynjacinthlaw4866]

I have been learning so much from your videos. I have recently launched my Google payable order form (following your videos) and I received an order yesterday. Thank you for reminding in your video that I need to check the payment status before I ship the products. However, as of today, the status is showing "Checkout-started". Could you explain what this mean? I assume the customer has not paid and is still considering placing the order? Thank you once again.

[@PayableApps]

Correct. It just means that the customer has viewed the checkout page. They have not yet made payment. help.payableapps.com/en/article/payable-order-status-definitions-p7s92h/

[@carolynjacinthlaw4866]

@@PayableApps Thank you. Will the system remind the customer that they have products in the cart?

[@PayableApps]

@@carolynjacinthlaw4866 you can set a reminder in the notification settings of the add-on sidebar. It is sent out once after 24 hours.

[@isyaht]

The `Authorization` http header of your request was malformed. The header value is expected to be of the format "Bearer TOKEN" (without quotation marks), where TOKEN is to be replaced with your access token (e.g. "Bearer ABC123def456GHI789jkl0"). this is what I got when I test the check out. idk where it went wrong.

[@annrogers8344]

Is there way to collect multiples of certain items? (For instance, the user could order 2 XL shirts & 1 medium shirt & the payable form knows that it needs to charge for 3 shirts total?

[@PayableApps]

Yes as long as they are the same price using a check box grid like in this sample. docs.google.com/forms/d/e/1FAIpQLSd3yc7C2CK0xUN393d3y7Va011yM_AWPhBpZzv5e3wp6EWpFQ/viewform

[@vanessal4246]

This was a great video. Does anyone know if you can use the after pay option square offers with this?

[@PayableApps]

Hey there - Yes you can use Afterpay and Cash App if you have connected square. To have the afterpay option appear you will need to turn on in the Checkout Settings of the Payable Forms sidebar "Collect Shipping Address" the reason for that is that Afterpay is in theory supposed to be used with physical products.

[@PayableApps]

We also added the ability for you to create your own "Instalment Plans" that puts a user on a temporary subscription. We show how to do that here: help.payableapps.com/en/article/payable-apps-subscriptions-and-instalments-43wlx3/

[@frogz2886]

Would this work with a subscription based model?

[@workspacetherapist]

Great thx. Is there a way to automatically send a link to the buyer following checkout if they have purchased a digital product? I know PayPal can do this but I’d like to stick with using Google forms and square. Thx.

[@PayableApps]

Yes - You can put a link in the “paid message” so that your buyers will get it after payment right on the checkout page. We show how that would work here: kzbin.info/www/bejne/boCQfp97jd6KmtU

[@workspacetherapist]

@@PayableApps thanks. Yes I saw that video! It was helpful for sure. So what happens if they are choosing between several digital products to purchase. Is it possible to differentiate which one they buy from the others and then get that link specifically out to each buyer?

[@PayableApps]

@@workspacetherapist Sadly not today - You would need to duplicate and setup a different google form for each digital product you want to sell. Meaning each product would have its own google form, and you would link to the different forms from your website depending on the product someone wanted.

[@GMNBR]

Once the payment is made and sent to Square, I've received the payment and it works perfectly. However, I was hoping to be able to categorize the purchases to make it easier for our finance person to keep track of the payments, because right now when someone makes a payment from my Google form, it just goes to Square as "item." We created items in Square specifically for this event form, is there a way to link my created items in Square to the product being purchased on the Google form? Thanks for the help!

[@PayableApps]

Hi there - Thanks for trying out Payable Apps - We do pass in the item labels to square. If you format your answers in your google form like the examples "Item Label - $10" the "Item Label" should be passed into square as one of the line items. We also put the Google Form Title into each transaction as the "Source" so if you are in square and filter your transactions by "Transaction Source" you should be able to quickly see which transactions are related to which form quickly and easily.

[@2menandapig718]

Are orders still sent to sheets if payment is not made? In other words, what if someone wants to pay at pickup? Which we would allow for certain fundraisers, could we still see that an order was placed?

[@PayableApps]

Yes 👍- As soon as the form is submitted the data goes to your google sheet. So you will have information about orders even if not paid.

[@anroley]

How would you add a deposit payment in the forms or to be paid first through Google and square. And what if you needed to add an additional cost for damage to items after?

[@PayableApps]

Hey there. Most sellers will setup 2 forms to solve for that use case. A deposit form that can be filled out by the user. Then a damages form, that you can fill out yourself, use their email in the first step, and when you submit your own form, it will email out the damage order to them. 👍

[@WalkingWithTheWashingtons]

Hello, in reference to the section directly above the test payment cards titled “Contact Details”, is the customer contact info supposed to be entered there or does the person who created the forms contact info go there?

[@PayableApps]

The customer (Payer) would put their contact information there. It is passed onto the payment provider.

[@kjzem]

Is there a way for me to change the message that the person sees in the checkout form. I'd like people to know that they still have the option to pay by check and mail that to me if that's what they prefer.

[@PayableApps]

Yes you can use the “custom text on checkout” field in the checkout settings of the sidebar to add some additional language or instructions for manual or alternative payment options. You can then mark those orders as paid using these steps: kzbin.info/www/bejne/jmXcpGWBbJ58e7M

[@olgawest2277]

So it seems you already had a Square account established for other events that involved collecting payments, is that correct? We're just starting this process for a new self-serve snack center and need to buy the Square device and then contact them to make "active," is that correct?

[@PayableApps]

Yes you will need to create a square account that is active for payments. You can use the same account, to accept in-person payments as the account you would connect to Payable Apps.

[@jaycewagner175]

Hello! Am I able to change the amount due to something other than the full amount? I rent dumpsters out and only require a $50 deposit and then the remaining upon delivery. Thank you!

[@PayableApps]

Hey there. Sadly there is no way to apply multiple payments to a single order. What most sellers do for deposits is setup 2 google forms. An initial google form that collects the information and gives them the option to pay in full or just a deposit using multiple choice question. Then if they choose deposit only you use a second form and fill it out for the remainder due when it is know. You can fill out the second form yourself to trigger the sending of the order email to them, or ask them to fill out the final payment form themself.

[@bkmizu4897]

Thank you for this. Can you disable Google Pay or Cash App?

[@PayableApps]

Most people do not disable them. Apple and Google Pay is simply a way for users to quickly fill out the credit card inputs. It is still processed by Square and the money goes into your square account. The same with Cash App. If someone uses the Cash App button money goes into your square account. You don’t need to setup anything extra / special.

[@bkmizu4897]

@@PayableApps Thank you. I didn't realize all of those different payment platforms will still deposit the money into the account we set up with our square account. That will work great thank you.

[@giridharkirthikh876]

Can we include other payment options such as Google pay etc apart from card inside Square

[@PayableApps]

If you connect Square as your payment provider. You will also get Google Pay, Apple Pay, and Cash App.

[@fleetingfilmsfansandgames6279]

Is it possible to collect different type of payment forms with like Stripe, Square and Paypal or another at once?

[@PayableApps]

Sadly not today. Each form gets one payment provider connection.

[@FUNNYSHIRTS]

I organize events. What if the customer haven't paid yet and changes their mind and wants to cancel their registration. Is there a way to delete the checkout link so the customer doesn't keep getting reminder emails?

[@PayableApps]

Yes you can manually update the order status if someone changes their mind in the google sheet add-on actions. We have info on how to do it here: help.payableapps.com/en/article/manually-updating-a-payable-order-status-fw3z7/

[@jessicamoreno4953]

I have 2 other Google emails linked to my main Google account. I’ve run into an issue where Payable forms only lets me install to the main account, but doesn’t let me install to the other accounts. Although it’s installed on the main the puzzle piece does not come up on the Google Form created on a secondary email linked to the main. Any recommendations?

[@PayableApps]

Hey there. Using multiple google accounts is possible you just can’t do it in a single browser window. Make sure you use chrome “profiles” in chrome to keep your accounts separate. Take a look at this video. kzbin.info/www/bejne/p2LPmXuJdqZlZ5o

[@stephaniestarker7555]

How do you attach the payment to the button? In this demonstration the form was filled out so how do you get the $250 attached to that button option?

[@PayableApps]

How it works is you make a google form, and you put money amounts in the answers people choose as they fill out your form. So you will need to add answer options in your form that have $ amounts in them. After your form is submitted we add up all the options the user selected with $ amounts in them. Take a look at some of the other videos on our channel for step by step guides.

[@hattiekoher3895]

Will a buyer get an email confirmation/receipt after they’ve paid?

[@PayableApps]

Square does not send an email automatically after payment. However the payer will already have a link to their order page, which becomes is a receipt after payment in their inbox as part of submitting the form initially.

[@sinethembamaziya2145]

Is it possible to add square, stripe and pay Pal the same time ....?

[@PayableApps]

No. Sadly you can only connect one payment provider to each form. You can duplicate your forms, and use a different link for each form, if you really needed to accept all three.

[@sinethembamaziya2145]

@@PayableApps ok thank you🙏

[@DavidVega71]

link with square options like afterpay as options in our accounts?

[@PayableApps]

Yes afterpay is available if you are in the US and have enabled “shipping required” in the payable settings as it’s designed for physical goods only.

[@DavidVega71]

@@PayableApps I mean, how to show this option on checkout options in the form. Usually square has this inside the invoice already

[@PayableApps]

@@DavidVega71 if you follow along with the video it shows we host a web-checkout for the users to make payment. We do not use the square invoices.

[@rychei5393]

How can the customer come back and find their order history?

[@PayableApps]

They will have an email in their inbox for each order with a link to the payment details.

[@drewlsy]

What about Google Sites?

[@PayableApps]

We do not have a solution specific to Google Sites just yet. However you can always add a link from your Google Site to one or more Google Forms for registration or ordering.

[@phil-phildc483]

Error: Too Many Redirects.....bat gateway???

[@PayableApps]

Hey Phil, at which step are you receiving that message? Sometimes try clearing your cookies or using an incognito browser window or a different web browser can help. For support you can always send us a message at help.payableapps.com

[@karenobrn96]

Now that I'm ready to go live and have tested my form many many times..... do I just switch the button to "real Money/?" will the spreadsheet need cleared?

[@PayableApps]

Correct. We have this video on how to turn off test mode: kzbin.info/www/bejne/l5bThp-Cgd-pjrM Yes if you want to remove the test orders from your sheet. Just right click the row number and select “delete row”

[@karenobrn96]

@@PayableApps So my first person said she was required to sign into google and use a google account. I thought anyone with the link could order regardless if they had a google account or not.

[@PayableApps]

@@karenobrn96 - Yes it’s not always required. Make sure you in your google form settings you (for the google form) you do not have anything turned on that “requires sign in” section like “limit to 1 response” also if you have a file upload question Google will require a sign in. But that’s all just normal google stuff. Come chat with us over at help.payableapps.com