How to Correct Duplicate Income in QuickBooks Online

[@SandyKing-y2f]

YOU are a ROCKSTAR!!! I've been paying and fighting with Quickbooks for 7 weeks to fix this, and you taught me in 10 minutes. Thank you!!!

[@GentleFrog]

That's fantastic! I'm so glad my video was able to help you out.

[@joshuagoodwin4109]

Two days before taxes are due and my accountants tells me I owe double what I expected to pay! You literally saved our business! I had duplicates all over!

[@GentleFrog]

Wow! I'm so glad to hear that my video helped you save a bunch of money on your taxes, that's great.

[@harrytato6041]

YOU SAVED MY LIFE WITH THIS VIDEO THANK YOU!!!!

[@GentleFrog]

Wow! You're welcome!

[@77GuyAussie]

OMG this has been a life saver, I'm new to QuickBooks and couldn't for the life of me figure out why all my income was double. thanks for this easy to follow vid.

[@GentleFrog]

Thank you! This makes me so happy. helping people new to QBO is why I make these videos.

[@LaurenHamill-j8y]

This was very beneficial to know. Thank you!

[@GentleFrog]

You're welcome! I'm so glad you found it helpful.

[@danielminea4523]

Thanks for this video. Problem I'm having now is after I deleted the duplicate reconciled income, when I want to reconcile again, I have a discrepancy for the total amount deleted.

[@GentleFrog]

I'd need to see what's going on, what was duplicate, what got deleted, etc. to help. You can schedule a 15-minute meeting and we can take a look at it together and get it fixed: gentlefrog.com/meeting

[@KonozaServices]

Hi and thank you for this video. It is the only one I could find after days of searching what to do with my duplicate deposits. The problem is my accountant told me to delete them and not knowing it would put all of my numbers out in my reconciliation page, I did what he said. Now I don't know what to do to fix it....HELP!!!

[@GentleFrog]

I just recorded a video on this very topic. It should be edited and released on Monday. It's called "How to Fix Beginning Balance Errors in QuickBooks Online - Deleted Transactions"

[@shaunjones2610]

This tutorial is extremely helpful! The "deposited to" drop down does not appear on payments that were paid by credit card. Do you know why that is and if there is a work around for this issue?

[@GentleFrog]

That's unusual. Can you let me know what you're looking at? Invoice/Receive Payment/Deposit? If you can share a link to a screenshot that would be helpful.

[@shaunjones2610]

@@GentleFrog Looking at the Receive Payment screen. I am trying to share a screenshot but not having much luck. I also found that the drop down does not appear on other payments made besides credit cards so it is not solely that. I wonder if it is something in my settings?🤔

[@GentleFrog]

​@@shaunjones2610 It should be there without needing to do anything special in the settings. YT doesn't let you add images to comments directly but if you can save the screenshot to Google Drive, Imgur, etc. You can post a link and I can take a look.

[@shaunjones2610]

@@GentleFrog drive.google.com/file/d/1Hon7Bdga3-BwxYEtOzB4TVgYPzPY0Lze/view?usp=drive_link

[@shaunjones2610]

@@GentleFrog Have you received the link? I sent it yesterday.

[@ProNext.Accounting]

Very helpful

[@GentleFrog]

I'm so glad you think so!

[@michaelyoung6346]

This worked for me until I tried to match a deposit to 2 invoices where the payment was less than full for the 2 invoices. I could not enter a smaller amount for the second invoice.

[@GentleFrog]

I'd need to see the situation to see what's going on and figure out the best way to proceed. You can schedule a 15-minute meeting and we can take a look together: www.gentlefrog.com/meeting/