How to Deal with Tough Clients

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You can also get access to free resources on our website here: paintingbusinesspro.com/ Watch this video for the most important advice on how to handle tough clients.
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It's time to hold people accountable.

[@visionpaintingllc6293]

Customer satisfaction is more important then personal life, i love it, good stuff.

[@evanlittle114]

this is golden advice, thanks!

[@AzuliManni]

We're in the moving industry and although this channel is geared towards painting companies, this message rings true across so many professions. Thank you for your work!

[@PaintingBusinessPro]

I love it. I couldn't agree more. Keep rocking and thank you!

[@CenturyPaintingCharlotte]

Good Stuff Eric!

[@celebrityyouththeatre1039]

We are watching your videos and learning for our small painting company! Ty for sharing your experience!

[@PaintingBusinessPro]

Excellent. That's what we're going for!

[@theresasmith343]

I love the realreviewsco.com painting contractors are the last to be paid if they get paid. GC or designers always want a percentage if they referred you and the customers deserve a great job but are surprised by the price.

[@dppaintersllc9328]

Eric! Dion Pyle here. Super cool. Hey just started watching... Just gotta say right away. Excellent video quality. Looking good dude.

[@PaintingBusinessPro]

Thanks man! New microphone set up. Glad it worked out!

[@aaronyosefshapiro8651]

Thank you so much for you video you really touched factor point you are great

[@PaintingBusinessPro]

Thanks for watching!

[@RuffPackt]

Thank you for this video!!!

[@PaintingBusinessPro]

You're welcome!

[@SILVERSPADES]

Thanks brother

[@albarths.r2817]

I'm in middle of bathroom remodel everything was going well until customer had her ex call today on mother's day claim I was ripping her off and her bathroom should be completed already, currently only 2 weeks in on this bathroom did complete gut , all new framing, electric, plumbing , subfloor drywall & tape 3 coats, hardy backer is installed around tub and floor area as well. 2 trash loads of trash was removed from the property & dump He threatened over the phone no payment until job is completed, I broke payments down into 4 payments as work is being done. I only received 2 payments so far, should I walk off the job or try talk to customer to resolve the issue? No more payments are gonna be made then I cannot complete the job.

[@o.ggonzalez3470]

Thank you

[@chriscobb4229]

Your exactly right 👍

[@mustangrebuilder]

Great job

[@00aBs00]

Clients Search for problems, even if you do everything they asked you. They don't give you approval until it's already too late to make changes.

[@plmpmerkz423]

You're awesome man

[@PaintingBusinessPro]

You too!

[@Serel25]

I always make sure I get paid at every phase of the job. Fridays are pay day and if they don't pay we don't come back to finish it. Thank God I've never not been paid. I've been taken off a job after all the prep before and that sucks. Watch out for customers who keep you through the prep and start making excuses about your work... They just wanted to see the light at the end of the tunnel. You do the prep and they do their own painting. If a customer raises red flags to me, I will be meticulous about the paying in stages and making sure there is a clear contract. As long as you keep up the quality of the work and get paid in stages, they simply can't win. It's either that or I take a 60% deposit upfront, on the day the work is due to start.

[@PaintingBusinessPro]

Whatever works for you! I've never really had issues with non-payment personally. We take a 25% deposit up front and 75% when the job is complete and we've always been paid.

[@robertpowell7444]

where is the website to review contractors

[@nothingisimpossible5211]

Nice...love from India

[@PaintingBusinessPro]

Hey!

[@nellynuz42069]

I just started my business and had my first nightmare customer. There was literally nothing I could say or do to please them and they still owe me $800 in labor. I probably won't get paid, but what can you do?

[@PaintingBusinessPro]

Learn and move on!

[@robertpowell7444]

never mind got it

[@Alltheabovec_p]

We had a lady who tried to tell me when and how much to paint and she was overly critical and picky. Like really picky. We painted a room 3 times, trim and all and she still wasn't happy. We might have got a touch here and there on something but we always come back to clean up and do a walk through. I'm not perfect but we work hard. Did I do something wrong or does she fall under the manipulative category??

[@EricBarstow]

This is too tough to answer in a KZbin comment or even in a video. This is the art of making people happy and dealing with tough people. You gotta make sure to way over deliver, set clear expectations, and draw boundaries - without being combative. Not easy answers here unfortunately. But on the bright side, these clients shouldn't come around very often. If they do, you'd want to look and see "why do I keep getting these types of clients?" It could be how one is setting expectations, or marketing, or selling, etc..

[@Alltheabovec_p]

@@EricBarstow Thanks slot Eric. That gives me something to think about!

[@lizzyh5808]

Great points but Some clients are just jerks and arrogant, it is a personality disorder .

[@EricBarstow]

I don't think there is a single client in my 15 years who legitimately had a personality disorder which explained why there was a problem. Every single time it was something we messed up. And every single time someone in my company has had a problem and said "this client is a jerk" or "they are unreasonable" etc... Every. Single. Time.... The problem was EARNED. The client was not a jerk or rude or unreasonable. The project manager/sales person/business owner - whoever was complaining about the client -- they had definitely screwed up. The problem with explaining clients as "jerks or unreasonable" is that you don't know when you are right and when you are wrong... And most of the time, like almost every time, you're wrong. But being wrong and being right feel the exact same.

[@lizzyh5808]

@@EricBarstow maybe my response was a little strong, you make some great points, and I am a positive thinker and influencer, however, your notion of which are most times the case, and we should continue sharing those thoughts. We will develop a body to define the obvious code of professional ethics in the new world, to protect both ends and where both are rated for those relationships. This will create the consciousness of emotional intelligence and professional discipline.

[@PaintingBusinessPro]

@@lizzyh5808 Great!

[@stockcar98t73]

I have a client who was our best customer but they hired an engineering manager who rings me every day 7am tells me to come down there right now and fix something that he cant. He rings me on average 4 times a day and demands things asap. He will always asks me how long will it take to repair and before I open my mouth to answer he says 2 hours when clearly it's a days work, then he runs to his boss and complains and I get called into his office. Now, for 1 we are not a breakdown service and 2, no amount of money will I accept to be treated like a bitch. Should I go raise this issue to his boss or should I walk? We had built a good 4 year working relationship until now..

[@PaintingBusinessPro]

Yea you need to go address it with the person you had a relationship with originally, let them know what is going on, and that it doesn't work. But you need to be sure to not be upset about it - but just very matter of fact with a commitment to this relationship.

[@stockcar98t73]

@@PaintingBusinessPro Thanks for replying. I will go and see his boss today and see how things go from there.

[@davidl8059]

What’s going on with that review platform I would love to help/use it.

[@PaintingBusinessPro]

No update now. I'm not sure if he's going to pursue it or not. It's a big endeavor!

[@maxwellmccloud5325]

Ok i dont think im cut out for painting. My above and beyond is not that great.

[@PaintingBusinessPro]

Live and learn. The only way I learned how far to go above and beyond is by getting my ass kicked a bunch of times.

[@crd7god2000]

Two things one your friend stealing my idea :) I've been saying this for so long.... 2 I'd like to hear your opinion on unrealistic expectations... I had a customer that paid for painting and wanted the entire house rear drywalled and then after going above and beyond and retexturing the whole thing they still end up bashing us in online forums.

[@PaintingBusinessPro]

As long as I do everything with integrity, I'm ok with getting a bad review from a crazy customer. Because it gives me the opportunity to tell other people how above and beyond I went, what I did, and people will realize that your bad review customer is crazy. Also, you can just learn from it and do a better job managing expectations or being careful of crazy customers.

[@paintpaintpaintco.6039]

That’s manipulative behavior. Don’t put up with that, you need contracts.

[@crd7god2000]

We have contract she was super unrealistic... the customers dad own a painting company and wouldnt touch the job... now i know why

[@vincecruz4034]

How would you bid interior jobs?

[@goldenmemes51]

He has a video on that just KZbin search how to bid interior painting business pro lol

[@PaintingBusinessPro]

What he said :) I have those vids. Or you can download estimating forms here: www.paintingbusinesspro.com/estimating-guide