How to Excel as a Chat Support Agent: 10 Proven Tips to Boost CSAT

Get Magical for free: getmagical.com/kwestyon
Learn how to boost your CSAT and become an exceptional chat support representative with these 10 tips and tricks.
00:00 Intro
00:25 Tip #1
02:44 Tip #2
05:33 Tip #3
07:27 Tip #4
10:56 Tip #7
11:26 Tip #8
12:24 Tip #9
13:09 Tip #10
14:13 Outro
#chatsupportjob #customerservice #callcenter #productivity #bpo #callcentertips #autofilling #autofill #nonvoicejobs

[@Kwestyon]

Get Magical for free: getmagical.com/kwestyon

[@chellastation]

Thank you so much 💻

[@jenniferbradecina3464]

How to download that app in our system? And is that really allowed to download? TIA

[@johndoe013]

not skipping ads to return the favor to this amazing content creator. ❤ you helped me get my first bpo job and now that I was transferred as chat support, you're still magically guiding me with your brilliance. thank u so much. if only i could meet u in person and say how much you're changing someone's lives. stay beautiful and kind. may god always guide u and the people u love.

[@Kwestyon]

Wow, thank you! It truly means a lot reading this. 💕🙏🙏🙏 God bless you, too!

[@rosepatchett6196]

@@Kwestyon How can I get in touch with you personally to ask you a few questions pertaining to inbound calls? Do you have an Instagram page?

[@ernestofelix6734]

@@rosepatchett6196 hold your horses boy

[@michellesnorlax]

I cant tell you how much i appreciate you. Thank you for this

[@Nayef455]

You have no idea how much i love you and appreciate your effort

[@saskiaazileverdevizconde8770]

Hey, I'm addicted to your videos, your accent makes me relax. I learned a lot from your videos Keep it up !

[@samuelbandolajr7594]

Clear and precise explanation. Looking forward to your promise video. Thanks ❤👍

OMG!!! THANK YOU SO MUCH FOR MAKING THIS VIDEO 😍 I remember requesting this on your tiktok video and I appreciate this. I am looking forward to more chat support contents in the future! You made my chats better thru these videos. And btw, I'll check out the proper typing form vid.

[@Kwestyon]

My pleasure! And thank you.

[@krystalbbori4981]

Thanks for this I am chat and email support for a retail

[@juandiaz2536]

I ADORE THIS VIDEO IS VEREY HOPEFULL FOR ME ABOUT IT ISSUE HOW TO ANSWERING HOW TO CREATE TO STAGE IN THE REAL LIFE, BY THE WAY WE'LL GET STARTED IN THIS WORLD OF THE CALL CENTER BILLINGUAL. THANKS A LOT Kwestyon😊

[@anitapega8958]

Thank you for your tips. i am new subscriber and from the time i subscribed, i always watch your videos. very helpful. i am planning to apply again after one year that i resigned from my previous company. your videos really inspired me. thank you so much and God bless you 🙏🙏🙏❤️

[@josiemclaughlin4372]

This is very helpful

[@marywinaricaarbolente1086]

Thank you❤❤❤

[@princefx5699]

Finally, isa sa ni request ko ito for non voice agents. Maraming salamat po.

[@Kwestyon]

My pleasure!

[@allartenica6419]

Hello Kwestyon! I just got the Job offer from TP and it is all because of your amazing tips. At first, I wasn't able to make it for the banking account but after the second try, I was able to get the job offer for the telco account. I am really struggling with mock calls and interview questions given that I am not proficient enough in English and no experience at all. My account validation happened today and I was able to pass it! such great news isn't it? I am really looking forward to my next journey and I will make sure to apply all your tips and lessons. Thank you very much!!!❤️

[@Kwestyon]

Wow, congratulations! You deserve it. Thank you!!!

[@arvinsenglishph2293]

Hi shiena can you make a video about jargons/gibberish words that are hard to understand when talking to natives so at least we have idea how to understand, I think it's important topic.

[@anapham4724]

HOLLY CRAP IT TYPES SO FAST IM ONLY ON 35 WORD'S PER MINUTE WITH A 90% ACCURACY 😮 I WISH I COULD BE AS FAST AS THAT😭

[@melaniecatarongan2914]

Miss, thank youu so much sa tips ayun nakapag Thank you for calling na den ket newbie me🤍🤍🤍 Godbless you

[@Kwestyon]

Congratulations!

[@misterpollon7089]

❤❤i love it

[@misterpollon7089]

☺️😍

[@krystalbbori4981]

how about in email support tnx for this its really helpful

[@karenferreras3670]

can you make a video about how to read customer emotion via chat

[@chellastation]

Do you recommend any website to help type faster? I would greatly appreciate it 🙏

[@karazu121]

Chat is definitely not easier than phone. I guess it depends on many things, but at my last call center I would rather attend voice calls over having FOUR karens texting me at the same time.

[@arvinsenglishph2293]

Hi Shiena can you make a mock call about customer talking in vernacular, how to deal with that type of call?

[@Kwestyon]

Noted..

[@arvinsenglishph2293]

@@Kwestyon also retail account dear coz i'm so bored of teaching parrot student nauubos na boses ko kaka talak , ty shiena you're such a holygrail in the bpo world

[@user-mb5pu2cs7r]

How can I get video's

[@TwoSe7en-]

Healthcare mock calls po for beginner level.. 🙏

[@yapbianca-bp3731]

Can u make a video on how to be good in the computer (navigating the tools) bcs im rlly having a hard time with that, and we're in day 6 it so hard😓

[@Kwestyon]

If you're only in day 6, it means you still need a lot of getting used to. You will improve.

[@Kwestyon]

Just wait for your muscle memory to kick in. It will take its time but it will follow through.

[@clairegracia5510]

Any update po?

[@yapbianca-bp3731]

Update: I got used to it!!!

[@llawliet7748]

Hi Candace! Or Ms. Kwestyon! I would like to ask why other centers are preventing their agents to have a closing spiel to kindly stay for just a quick survey that I rendered for you today. If it's alright to ask, why is it considered as pishing? I'm not sure if they called it that way. But I'm just really curious because that might help as well to get more CSAT if they stay for the survey because other customer is not staying and just immediately closing the chat after the service. Thank you. No hate please. If you have criticism on my grammar o how I deliver it, please make it constructive critcism everyone. Thanks again! Hehe.

[@Kwestyon]

I wouldn't call it phishing but my guess is companies consider it a little unprofessional. Like you're influencing the customers to rate you out of self-interest instead of them doing it out of their own volition. It might also not reflect their actual feelings about the service when they know you're aware of the survey. Just a guess. The company i used to work for also doesn't allow it.

[@Nayef455]

is this work to for job data validation

[@viddiary8499]

For chat

[@himanshufartiyal1348]

Additional tools are disabled in company devices 😂

[@kingrapreal]

do you have instagram?

[@Kwestyon]

Nope, just KZbin.

[@user-vw6kx1dh4w]

more content about chat support 🥹

[@sisajaja2809]

SO EARLY TODAY YEY 🥹🫶