How to Excel as a Chat Support Agent: 10 Proven Tips to Boost CSAT

[@Kwestyon]

Get Magical for free: getmagical.com/kwestyon

[@chellastation]

Thank you so much 💻

[@jenniferbradecina3464]

How to download that app in our system? And is that really allowed to download? TIA

[@randomsaga8858]

I really love your content since I was an intern customer agent, you helped me a lot and you still helping us thanks, I always go back to your videos when I change role

[@princefx5699]

Finally, isa sa ni request ko ito for non voice agents. Maraming salamat po.

[@Kwestyon]

My pleasure!

[@saskiaazileverdevizconde8770]

Hey, I'm addicted to your videos, your accent makes me relax. I learned a lot from your videos Keep it up !

[@Theasianstallion]

I cant tell you how much i appreciate you. Thank you for this

[@Nayef455]

You have no idea how much i love you and appreciate your effort

[@vince11083]

Thank you po! I found a site where I can specify which finger I want to train, now I am training my right ring finger

[@RASimransingh]

I have my Interview today, I have learnt a lot through this . Thanks a lot! I really appreciate your help!

[@samuelbandolajr7594]

Clear and precise explanation. Looking forward to your promise video. Thanks ❤👍

[@akenihiyama1236]

I've been a voice agent for many years, taking escalation calls for half the duration. But when I took a job as chat support, I was not mentally ready. Yes, the standard is high, and it's very fast paced. I thought I could get a breather in chat but nope, especially if you are to report directly to the client. Days in training are like torture. "It brings out the best and the worst in you". Though it depends on the account but this guide surely helps. 😊

OMG!!! THANK YOU SO MUCH FOR MAKING THIS VIDEO 😍 I remember requesting this on your tiktok video and I appreciate this. I am looking forward to more chat support contents in the future! You made my chats better thru these videos. And btw, I'll check out the proper typing form vid.

[@Kwestyon]

My pleasure! And thank you.

[@allartenica6419]

Hello Kwestyon! I just got the Job offer from TP and it is all because of your amazing tips. At first, I wasn't able to make it for the banking account but after the second try, I was able to get the job offer for the telco account. I am really struggling with mock calls and interview questions given that I am not proficient enough in English and no experience at all. My account validation happened today and I was able to pass it! such great news isn't it? I am really looking forward to my next journey and I will make sure to apply all your tips and lessons. Thank you very much!!!❤️

[@Kwestyon]

Wow, congratulations! You deserve it. Thank you!!!

[@arvinsenglishph2293]

Hi shiena can you make a video about jargons/gibberish words that are hard to understand when talking to natives so at least we have idea how to understand, I think it's important topic.

[@juandiaz2536]

I ADORE THIS VIDEO IS VEREY HOPEFULL FOR ME ABOUT IT ISSUE HOW TO ANSWERING HOW TO CREATE TO STAGE IN THE REAL LIFE, BY THE WAY WE'LL GET STARTED IN THIS WORLD OF THE CALL CENTER BILLINGUAL. THANKS A LOT Kwestyon😊

[@krystalbbori4981]

Thanks for this I am chat and email support for a retail

[@altacct_3614]

Me watching this video because I just got hired by Concentrix as chat support agent for TEMU Account.

[@Sk27282]

How much they paying you?

[@Hrs_movieshub]

Me also working in concentrix in training period

[@Aurex1322]

Where are you from?

[@Hrs_movieshub]

@@Aurex1322 gurgaon and you?

[@Aurex1322]

@@Hrs_movieshub Egypt

[@melaniecatarongan2914]

Miss, thank youu so much sa tips ayun nakapag Thank you for calling na den ket newbie me🤍🤍🤍 Godbless you

[@Kwestyon]

Congratulations!

[@anitapega8958]

Thank you for your tips. i am new subscriber and from the time i subscribed, i always watch your videos. very helpful. i am planning to apply again after one year that i resigned from my previous company. your videos really inspired me. thank you so much and God bless you 🙏🙏🙏❤️

[@myleensalinas584]

super helpful

[@yohareshiota8396]

I'm kinda nervous, am about to start my training as a chat support and i have no idea since it will be my first time as a chat support and its a telco account. Now am researching

[@francisconivero2915]

Please also create some Harver Test Video.Thanks to all of your video it's very helpful I appreciate it a lot.Thank you.

[@josiemclaughlin4372]

This is very helpful

[@chellastation]

Do you recommend any website to help type faster? I would greatly appreciate it 🙏

[@VirendraSinghThakur-c7q]

Great video

[@anapham4724]

HOLLY CRAP IT TYPES SO FAST IM ONLY ON 35 WORD'S PER MINUTE WITH A 90% ACCURACY 😮 I WISH I COULD BE AS FAST AS THAT😭

[@karazu121]

Chat is definitely not easier than phone. I guess it depends on many things, but at my last call center I would rather attend voice calls over having FOUR karens texting me at the same time.

[@Ragnarok_7917]

For non native English agents, chat support is better than calls

[@karazu121]

@@Ragnarok_7917 English is my third language and other than the small minority of karens asking to "speak to someone in america" I can easily communicate with customers over the phone. maybe better for someone with a B1 english.

[@yapbianca-bp3731]

Can u make a video on how to be good in the computer (navigating the tools) bcs im rlly having a hard time with that, and we're in day 6 it so hard😓

[@Kwestyon]

If you're only in day 6, it means you still need a lot of getting used to. You will improve.

[@Kwestyon]

Just wait for your muscle memory to kick in. It will take its time but it will follow through.

[@clairegracia5510]

Any update po?

[@yapbianca-bp3731]

Update: I got used to it!!!

[@arvinsenglishph2293]

Hi Shiena can you make a mock call about customer talking in vernacular, how to deal with that type of call?

[@Kwestyon]

Noted..

[@arvinsenglishph2293]

@@Kwestyon also retail account dear coz i'm so bored of teaching parrot student nauubos na boses ko kaka talak , ty shiena you're such a holygrail in the bpo world

[@llawliet7748]

Hi Candace! Or Ms. Kwestyon! I would like to ask why other centers are preventing their agents to have a closing spiel to kindly stay for just a quick survey that I rendered for you today. If it's alright to ask, why is it considered as pishing? I'm not sure if they called it that way. But I'm just really curious because that might help as well to get more CSAT if they stay for the survey because other customer is not staying and just immediately closing the chat after the service. Thank you. No hate please. If you have criticism on my grammar o how I deliver it, please make it constructive critcism everyone. Thanks again! Hehe.

[@Kwestyon]

I wouldn't call it phishing but my guess is companies consider it a little unprofessional. Like you're influencing the customers to rate you out of self-interest instead of them doing it out of their own volition. It might also not reflect their actual feelings about the service when they know you're aware of the survey. Just a guess. The company i used to work for also doesn't allow it.

[@marywinaricaarbolente1086]

Thank you❤❤❤

[@krystalbbori4981]

how about in email support tnx for this its really helpful

[@karenferreras3670]

can you make a video about how to read customer emotion via chat

[@misterpollon7089]

❤❤i love it

[@misterpollon7089]

☺️😍

[@SaneleZuke]

How can I get video's

[@Nayef455]

is this work to for job data validation

[@viddiary8499]

For chat

[@TwoSe7en-]

Healthcare mock calls po for beginner level.. 🙏

[@Ragnarok_7917]

She definetly worked with google. Coz Csat, dsat are terms used by google customer support

[@hoanhnguyen6996]

Anyone can offer this job for freelancers?

[@antoinebguitar2869]

Im watching this for my gf, she handles up to 8 chat at times, im putting myself in her shoes and idk how she does.

[@Kwestyon]

8 chats at a time is astonishing. I used to handle 5 and it was almost unbearable.

[@himanshufartiyal1348]

Additional tools are disabled in company devices 😂

[@kingrapreal]

do you have instagram?

[@Kwestyon]

Nope, just KZbin.

[@MariaAnaServera]

more content about chat support 🥹

[@sisajaja2809]

SO EARLY TODAY YEY 🥹🫶