How To Factory Reset Your Schlage Connect™ Smart Deadbolt

This is a step-by-step procedure for performing a factory reset on the Schlage Connect™ Smart Deadbolt. Click here to learn more about the Schlage Connect Smart Deadbolt: bit.ly/Schlage_Connect
Click here to see how to change user codes on your Schlage Connect Smart Deadbolt: bit.ly/SchlageConnectUserCodes...

[@sonyamccullough]

7 years later and this video helped me with my locking issues. I followed this video exactly and managed to get the locking mecanism to occasionally function. We were leaving on a lengthy vacation and because I didn't trust the lock, I took a key along with me. Sure enough, we got home and could not unlock the door. That's when I finally had to call Schlage. The first thing I was asked was what kind of batteries I was using. Told him I was using Energizer Max AA's. He then told me that certain batteries are required. You cannot use those super powerful batteries. He told me that I should use Duracell Alkaline batteries or something similar ONLY. No Amazon, no no-name, no rechargeable, no high-power batteries. Wouldn't you think you'd put that somewhere in your installation manual??? Went and got the right batteries, followed this video exactly and now it FINALLY works!! Thank you for this video!

[@nathanieltina7021]

Thank you!!! So much im glad you commented

[@KingJ011091]

THANK YOU!!! this is the real answer!!!

[@jomin.7]

Needed this. Super helpful thank you! 🙏

[@inkydeeps]

This just helped us more than 6 years after it was posted. Thanks!

[@josephwallace6271]

8 years

[@tammiepage-postell5314]

Thank you my lock was inoperable stuck open wouldn’t respond. It cleared it! “Watch the Video” is 100% great advice!

[@Jim12291958]

Thanks so much for your video. I was getting pretty frustrated with the lock as it wouldn't act properly. Your instructions were bang on. Thanks again.

[@andrewsloss]

Battery solution worked for me. I had been using Energizer rechargeables and it wouldn't power the lock at all. Got some Duracell alkaline batteries and it worked like a charm! Thanks for the support Schlage!

[@lancefernandes9808]

Ya, don't use any rechargeable batteries the voltage on those are not up to par with the regular batteries.

[@adolforuiz42]

This just helped reset my code , thank you 🙏

[@clascmoon8522]

But how did you pick a new code?

[@gregmasi1887]

Easy to follow instructions & worked perfectly. Thank you

[@property3766]

Thanks, worked great. Now how to create a custom 4 digit lock combination, please?

[@SchlageLocksOfficial]

Hello, Thank you for reaching out. Please see the user guide for this model linked below. The programming steps begin on page 7. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email [e-mail]. www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/24060857.pdf

[@FuzzyDogFosterMom]

Bought one - returned it when we couldn't get it to work. Second one worked for 2 days and now red X.

[@SchlageLocksOfficial]

Hi there. Sorry for the frustration. You are welcome to email us or call us at [e-mail] or 1 [phone] and we can assist you. Thanks.

[@fmaguinaldo]

Moved the lock to left hand door. It wont detect the switched side even with a reset. It opens instead of closing the door. Ive been on call wait for an hour with support. Been calling them for past 3 days

[@SchlageLocksOfficial]

Hi, Emil. Thanks for reaching out. Sorry for the wait times. If you follow us on other social, you can DM your issue and contact info and I can have someone reach out directly. You can also email us at [e-mail] and someone will contact you directly from there as well. Thanks, Jenny.

[@bryceyin672]

I have exactly the same lock but it doesn’t work for me for some reason. I used the same method, and I see the green light from the pad after the reset. But I can’t use any of the the original user code I found from the back of the lock to open the it, and the programming code doesn’t work, it doesn’t allow me to enter more than 4 digit of the code while the programming code is 6 digits. I’m wondering if you have any suggestions?

[@SchlageLocksOfficial]

Thank you for reaching out and we do apologize for the issue you are experiencing. Please make sure you are only using alkaline batteries, we recommend Duracell or Energizer. Please also ensure the battery tray is inserted with the batteries facing towards the door. If we can assist you with this model please reach out to us at 888-805-9837 or email [e-mail]. Thank you, - Mayra

[@tonymimi9715]

Bingo!

[@nysguy07]

The factory user codes won’t unlock the bolt. I get the green check mark like it recognizes the code but nothing happens.

[@tuanluong8417]

I used the lock on the LEFT side door and it has been working fine, but now I move to another door that use RIGHT side. what should I do? Please advise! Thanks.

[@SchlageLocksOfficial]

Thank you for reaching out to Schlage support. I am sorry to hear you are having issues. When you move the lock from one door to another you will have to perform a factory reset. Factory reset your lock. Disconnect the batteries. Press the Schlage logo twice. Press and hold the outside Schlage Logo on the keypad. While holding the outside Schlage Logo, reconnect the batteries. Watch the keypad- the green checkmark will appear when the batteries are connected. Release the outside Schlage button. Operate it electronically by entering in default codes A or B. If the reset was successful, the lock will perform a setup routine. Wait until the bolt stops moving. The reset and setup are complete. Let me know if you need any other assistance. Becky

[@mbrown1393]

I have this exact lock. I recently changed the batteries about 5 days ago. It worked a couple of days, now whenever I press any number button, the red x lights up and that's it. Any advice?

[@SchlageLocksOfficial]

When replacing the batteries in our lock we recommend using high quality alkaline batteries only, Duracell and energizer batteries are preferred for ideal performance. Lithium, rechargeable, Amazon Basics, Rayovac, Everready, Kirkland and all other discount/generic brand batteries tend to drain rapidly in our locks. Nor do they provide sufficient power for Schlage locks. Additionally, batteries purchased in bulk tend to drain on the shelf prior to use. Also, the battery tray should be inserted with the batteries facing towards the door and the wire going across the top of the battery tray and connecting on the left. If the batteries are facing backwards, we have noticed the units will drain faster or the keypad will become unresponsive. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email [e-mail].

[@mattparker7287]

I use Kirkland and they usually last 12-18 months with heavy daily use.

[@harrypocris]

Hello, I need help to factory reset my Schlage S480 lock, I lost my master card and the previous owner of the house does not remember the master code... Could you help me? thank you so much

[@SchlageLocksOfficial]

Christian, Thank you for reaching out to Schlage support. Please contact us directly at 888-805-9837 or [e-mail]

[@elliottharrison]

What do I do if the lock works but I can't connect it to the app? Every time I put in the programming code then press 0 I get a yellow flashing light then a red x. Why won't it connect to the app? My google Pixel 3 has Bluetooth turned on. What should I do?

[@SchlageLocksOfficial]

Hi, Elliott. Thanks for reaching out. What app are you trying to connect your Schlage Connect to? (It doesn't work with the Schlage Home App.) Thanks, Jenny.

[@elliottharrison]

@@SchlageLocksOfficial I was attempting to use the Schlaget app. Which I just realized doesn't work with my lock. I accidentally bought the Z-wave lock instead of the zigbee lock. I mistakenly though they were the same thing. Hopefully amazon will save me. If you have a philips hue or echo plus you want the Zigbee lock. Lesson learned :)

[@montauksurfer]

I am having the same problem. The batteries ran low and after replacement. Now we can not get the lock to work with any of the default codes. Followed the instructions and wateched this video multiple times. The programming code seems to work but nothing more than that. Fortunately we can use an entrance with a trusty Kwickset lock. SO much for technology! Any help would be appreciated - from anyone - otherwise we'll go back to a brass knob

[@steven_jahn]

Does this reset the Z-Wave pairing too?

[@SchlageLocksOfficial]

Thank you for reaching out! Yes, performing a reset on the lock will disconnect it from the Z-Wave connection as well. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email [e-mail].

[@keodahui7504]

This does not work on my Schlage Connect lock, at all. Very frustrating.

[@SchlageLocksOfficial]

Hello, thank you for your comment and we do apologize for the trouble you have experienced with your Connect lock. Please make sure you are only using alkaline batteries like Duracell or Energizer and that the battery tray is inserted with the batteries facing towards the door. If we can assist you with this model please reach out to us at 888-805-9837 or email [e-mail].

[@unchboy]

It won't lock from the outside using the schlage button. I'd always have to enter my user code.

[@SchlageLocksOfficial]

Hi there. Thanks for reaching out. Please see page 7 of the user guide to enable to lock and leave feature: www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/24060857.pdf. If this doesn't work, you can give us a call at 1 [phone] and we can assist you. Thanks, Jenny.

[@raphaelbennett2169]

I bought a house with this lock. Where can I find the reset codes as I don't have the user guide.

[@SchlageLocksOfficial]

Hello Raphael, the programming sticker can be located inside the lock when you unscrew the interior portion off the door. Once that is located, you can follow the instructions linked below. If you have any other questions, you can contact us at [e-mail]. Thank you! instructions.allegion.com/instr/146/23532

[@sam8898]

But once you reset with the factory Code how do you make your own new Code?

[@SchlageLocksOfficial]

Hello, Thank you for reaching out! I have linked below the user guide for the BE469ZP model. The programming steps start on page 7. www.schlage.com/content/dam/sch-us/documents/pdf/installation-manuals/24060857.pdf If you have any other questions or require any further assistance, please call us at 888-805-9837 or email [e-mail].

[@curtis5344]

My keypad won’t light up at all. Been several months. Changed batteries, tried the reset but idk if it works. Saw online, might of put wrong password to many times but that’s it. Does it never turn back on than. lol

[@SchlageLocksOfficial]

Hello, Thank you for contacting Schlage. I am so sorry to hear your lock is not performing as it should. Please contact us directly so we can further assist. You can email at [e-mail] or call us at 888-805-9837, and anyone would be happy to help.

[@sammykwong6830]

what is this lock model numder?

[@SchlageLocksOfficial]

Hello, Thank you for reaching out to Schlage. Our Connect locks can have a model number of BE468 or BE469. This information can be located on your programming sticker for your lock. Thank you, Kat.

[@fifiqt33]

I followed these steps and after putting in the factory code I got the blinking X what does that mean?

[@SchlageLocksOfficial]

Thank you for reaching out! We apologize for the issue you are experiencing with your lock. We suggest inserting a new set of Duracell alkaline batteries. Please make sure the battery tray is inserted with the batteries facing towards the door. Next, please follow the steps show in the video to perform a reset on your Connect deadbolt. If we can assist you with this model please reach out to us at 888-805-9837 or email [e-mail].

[@savannahchambers1772]

oo

[@CoryTaylor904]

What do you do if this does not work? After a factory reset neither factory codes work. The programming code is also rejected after only 4 digits.

[@SchlageLocksOfficial]

Thank you for reaching out and we do apologize for the issue you have experienced. Please make sure the programming sticker on the user guide matches the programming sticker on the back of the interior lock assembly. Also, please make sure the battery tray is inserted with the batteries facing towards the door and that you are only using alkaline batteries like Duracell or Energizer. If we can assist you with this model please reach out to us at 888-805-9837 or email [e-mail].

[@brianstepp2818]

I did the factory reset,got the 3 blinking check marks but neither one of the factory codes do anything? Now what?

[@SchlageLocksOfficial]

Hello Brian, I'm sorry to hear you're having programming issues with your lock. After performing the Factory reset successfully, the only codes on the lock at that point would be the default codes (Programming Code, User Code A, and User Code B). If none of the three codes are working, please try the Factory Reset again to ensure the process was performed correctly. Aside from that, please verify that the programming sticker inside the lock matches the codes from the sticker you're currently using. Also, when is the lock giving you Red X's upon entering one of the default codes? If you're receiving a Red X immediately upon interacting with the first digit, the issues would most likely be the batteries as this is a critical battery warning. If the lock is giving you the Red X after successfully entering the whole code combination, then the lock is suggesting that that code does not currently exist. Please let me know if the issues persist after verifying the above items. Thanks!

[@brianstepp2818]

@@SchlageLocksOfficial thank you for your response. after i enter the programming number it has a blinking orange light and I'm uncertain what to do from there?

[@SchlageLocksOfficial]

Brian, If you enter your 6-digit programming code and receive a blinking orange light, this indicates you are now in "programming mode". From here you would follow a simple sequence dependent upon what you're attempting to do. If you're attempting to add a new access code for example, you would enter your 6-digit programming code > Press "1" > Enter your new 4-digit access code > Enter your new 4-digit access code again. Remember, the programming code does not lock or unlock the deadbolt. Only your 4-digit access codes are capable of locking/unlocking the deadbolt. You can find programming steps listed in the user's manual for your lock, as well as some videos on KZbin illustrating the process. Let me know if you have any other questions. Thanks!

[@brianstepp2818]

@@SchlageLocksOfficial with your help I got it working right again so thank you so much for your help

[@maraduarz]

Hello, i did all of the above. However, it’s still not working. Everytime i enter the 4 digit code, green check blinks but so does the red cross. It happened with the original factory as well as new code i had set. Please help.

[@jaybell0819]

I only get 2 green checks after resetting

[@SchlageLocksOfficial]

Hi there. You are welcome to email us or call us at [e-mail] or 1 [phone] and we can assist you. Thanks.

[@user-cy9or1db1u]

How do I resent my code lol why would you not show that part? Mind blowing

[@SchlageLocksOfficial]

Thank you for reaching out and we apologize for the confusion. Resetting the lock to factory settings does remove any existing codes and will only restore the original factory codes. We do offer another video on adding and deleting codes if that is what you are needing assistance with. Please see the link below. kzbin.info/www/bejne/e2jUaHmpo9Brpbs If we can assist you with this model please reach out to us at 888-805-9837 or email [e-mail].

[@zacharypeters1981]

Nothing about when the red error blinks as well. Won't setup

[@SchlageLocksOfficial]

Hello, Thank you for contacting Schlage. I am sorry that you are having issues with your lock. The red x can mean a battery issues, wrong code or the lock can't preform the task you are asking the lock to do. If you can contact us directly, we would be happy to help. You can email us at [e-mail] or call us at 888-805-9837, and any agent would be happy to help. Thank you, Kat.

[@sergeyvyatkin]

First of all, I replaced all 4 batteries by totally brand new Duracell. Secondly, I did the same procedure with factory reset, which in the video above. And it didn't help. I think I have a malfunctioned keyboard. The whole right column (3-6-9) is not working. Maybe some mechanical issue of keyboard module, because wires are looks okay.

[@SchlageLocksOfficial]

Thank you for contacting Schlage Support. I’m sorry to hear you are experiencing issues with your Schlage Connect. If you could please direct message us with the following information, we will be happy to assist! Age of the lock Picture of the front/back of lock Picture of programming Telephone number Shipping address Thank you and have a safe day!

[@sergeyvyatkin]

@@SchlageLocksOfficial, I called and I spoke with your Customer Service representative already, thanks!

[@nish7845]

Hello, I tried to reset but there 2 codes, programming code and 2 user codes. I used the programming code. The code doesn’t work and after 2-3 tries the schlage button beeps red with an alarm sounding. What should I do? How should I direct contact Schlage?

[@SchlageLocksOfficial]

Hello Nish, Sorry to hear you're experiencing issues with your lock. If the lock is not accepting all 6-digits of the programming code, it's possible that the programming code is either incorrect, or it was at some point changed. If the latter, performing a factory reset on the lock should resolve the issue by reverting the programming code back to its original 6-digit combination. To factory reset: Disconnect the battery wire. Press and hold the Schlage button at the top of the keypad. While holding, reconnect the battery wire. This should revert the codes to their defults, allowing the lock to be programmed at that point. If you're still experiencing issues, please DM us so we may further assist you. Thanks!

[@skatershyt6]

Schlage stupidly put the reset button on the front as part of the touch panel and it’s not known if it’s compressed or not when resetting. Currently can’t reset a deadbolt when I have 0 issues for any kwikset ones with legit physical buttons. Garbage

[@SchlageLocksOfficial]

Hi Zach, Thank you for your comment and we do apologize for any issues you've experienced while attempting to reset the lock. After disconnecting the battery wire we suggest pressing and releasing the Schlage logo on the keypad once then press and hold while reconnecting the wire. If you get three green check marks then the lock has successfully reset. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email [e-mail].

[@castellarisdesign8480]

Doesn't work on my

[@SchlageLocksOfficial]

Hello, I am sorry to hear you can't reset your lock. We would be happy to help resolve your issue. Can you please email us at [e-mail] or call at 888-805-9837 and any agent would be happy to assist. Thank you, Kat.

[@leopoldomolina1763]

Not working

[@SchlageLocksOfficial]

Hello, Thank you for reaching out to Schlage. I am sorry that you are having issue with your lock. If you could email us at [e-mail] or call us toll-free at 888-805-9837 and any agent would be happy to help. Thank you and have a safe day.

[@GrantRobinson-bc9ik]

Doesn't work - Schlage customer service takes over a week to reply to an email. They couldn't figure out how to fix this. Was finally told my lock is out of warranty after 3.5 years - warranty only lasts 2. What a garbage product - does Schlage think I will buy a new $250 lock from them every 3 years. Will never buy a Schlage product again.

[@SchlageLocksOfficial]

Hello, we thank you for your feedback and we do apologize for the issue you have experienced with your lock. Unfortunately, the electronic warranty does expire after 3 years of use. We would suggest ensuring you are only using alkaline batteries (Duracell or Energizer preferred) and checking the wire from the keypad is securely connected to the back of the interior lock assembly. If we can assist you with this model please reach out to us at 888-805-9837 or email [e-mail].

[@dianeharden1090]

Teeth