How to fix an idiots computer

Rowan is an idiot, he's the virus in TechTown. Luckily the new IT guy Theo knows how to fit a computer
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[@jackzed2020]

Rowan is that type of guy who'd bring in a monitor to get his PC fixed. Perfect

[@EtyMologic-vj8wy]

he is the store monitor after all

[@senhowler]

"alright, lemme tell you the good news. We don't need the monitor."

[@viperjay1]

We got a call to the helpdesk because the user's chair was squeaky.

[@deffington6627]

My friend got an E grade on high-school IT class for not knowing that PC parts are the box, the monitor and mouse with keyboard. Really...

[@limbo3545]

@@senhowler wdym? I brought the computer!

[@sydtopia1]

As an IT guy, can confirm it is the most annoying thing in the world when the customer does not want to turn it off and on.

[@elbkhan]

"Computers are just like people, they sometimes need to rest. Turning it off is like giving it a good nights sleep"

[@johnathanh2660]

Yeah. Why did you call up if you're not going to do what I ask??

[@kunicrossgaming]

Usually that's not really a problem to convince people to do, I got more of those "close and restart the software please!" - "ok I restarted the computer" For me most annoying is people blaming me for their incompetence and the second thing is opening a call with "can I share my screen" (through I've decades of expirience and usually know the moment where taking a look onto a customers screen is helpful, for my green supporters I would aktually like them to do that much more often) My Mantra for "idiot" customers is "hey they secure my job at least. - Be Friendly and understanding and they tend to be grateful for the help. (just those type 1 people I despise but they are luckily enough very rare.) Also a hint if calling a support line, being friendly, nice an open about your problems will mostly be more successful than going in angry and aggressive. The person you're talking to is most likely not responsible for your problems but the one who will hopefully resolve your problem.

[@sydtopia1]

@@kunicrossgaming I like how you started by saying that is USUALLY not a problem. Yeap, you know what we are talking about.

[@xxan84]

I can confirm its beyond annoying when the IT guy has the solution of "restarting" the PC for anything that is wrong with it. Usually they do that because they don't want to fix the real issue with the PC that IS going to repeat itself and you WILL have to restart the PC again. Being lazy and offering a temporary fix that 90% of people can figure out is not a fix.

[@bozanimal5576]

Whoever watched IT Crowd and decided this guy needed to be a Bored character deserves a raise.

[@timmyza]

As an IT guy, I also used to make up Jargon, "Perhaps the prop-shaft is unbalanced" and "Are you sure the flux-capacitor has got 1.21 Gigawatts", one time I said this and the client said "I knew it was a power problem", "Yeah, power it off then on again, it will flush the flux-capacitor and will be running 88M/h again"

[@Robert53area]

See, as an old guy who is also good with IT. My answer to that one. No sir my DeLorean doesn't fly. But it was known for smuggling cocaine lol😅😅 just to see if you would getthe reference. I made a reference at work to hotfuzz and my co workers didn't understand the movie reference.

[@timmyza]

@@Robert53area I would not have gotten it. I just looked it up now, TBH I didn't know it was a person 🤣

[@MoominDoogie]

As a former IT support guy, I felt this deep in my core. Frighteningly accurate 👌

[@PerfectAlibi1]

I worked in a computer repair shop. Sometimes the computers brought in would just work normally when brought in, because it got restarted.

[@Simplemalk]

Yeah we used to tell people like this that it's called an ID10T error.

[@johnathanh2660]

@@Simplemalk PICNIC - problem in chair, not in computer

[@fangslore9988]

how does rowan not know anything, its clearly an issue with the video driver or the screen connection itself

[@maolcogi]

@@Simplemalk Sadly that works better for new people in the military (US Air Force in this case) we would tell new troops to go to Supply and pick up their ID Ten Tango (ID10T) and when they would ask supply for it they would write it on a piece of paper and hand it to them. Same idea as getting a sample of the Humvee's exhaust to figure out what was wrong with it, checking the blinker fluid, having a new guy climb the IMPSS pole (nuke thing don't worry about it) to reset an alarm, or to climb around a fence line without touching the ground because it would set off an alarm. But my all time favorite is a little sensor dome somewhere special looked like the top of a missile, so we'd tell new guys to suit up in chem gear and use a geiger counter to test it for radiation. I loved messing with new troops.

[@SomeUniqueHandle]

I used to work as the IT support at a computer college. I had to go help a professor who got a virus on her computer - the computer was so badly infected it wouldn't accept any input. I plugged the keyboard back in. This wasn't a one-off for her.

[@MisterItchy]

I work at a college now. One of the professors we had has a Doctorate in Computer Science. I told him students needed to bring in a DVD and not a CD and he literally said "What's the difference?"

[@stormshadow7116]

@@MisterItchy I have a Bachelor in CS myself and while knowing how hardware works is good, it's not *necessary* in our field. Our expertise is in software, not the hardware running it. So I'm not surprised by that question.

[@TehButterflyEffect]

​@@MisterItchyI took a class from the head of the computer science department. He spent every class on his phone, usually outside but sometimes inside the classroom. The entire class consisted of logging into a thin client running on a very old mainframe and completing extremely simple tasks. I remember he was 'teaching' during one class and I asked him if computers had the highest power requirement during the boot up sequence and he acted like I was the smartest kid in the class. He was stuck in the 80's and I knew way more about computers than he did.

[@LuckyFlesh]

​@stormshadow7116 I think part of that is probably because of how powerful computers have become and how advanced programming languages have become. 30+ years ago, understanding computer architecture was essential to write efficient, hell, even viable code. If You were usinc C/C++ or or that chip's assembly language, you needed to know how CPUs performed their calculations. You needed to know how to allocate and de allocate RAM and use it efficiently. Today, you can just code in python and not worry about hardware constraints at all.

[@LiquidWater91]

​@MisterItchy i have fellow programmers who dont know shit about actual computer hardware. Its increadibly baffling how you make it that far and barely have an understanding in how your pc works.

[@zachwithnok]

Customer: I've already tried restarting it twice!! **Log says machine has been running for 27 days** **Issues remote restart** Customer: Hey, what are you doing to my computer? Oh, it fixed itself, guess I didn't even need to call you guys.

[@meowmocha12]

You'd think they'd notice the boot screens and the Windows XP logo. 😂 Comically enough, the old registers at my workplace were running on XP. Got them replaced about a year or two ago with a more modern system. There's not so much lag or freezing up, and I no longer see the ghosts of menu tiles when I change screens, either.

[@mikebalentine]

In the military I once had an officer screaming about his printer not working. I asked him, “is it plugged in?” And his response was hilarious “nowitisthankyouby!” Spaces were left out intentionally to convey how fast he spoke before hanging up.

[@Muffin44434]

I like how you explained the spaces even though literally everyone would understand it

[@mikebalentine]

@@Muffin44434 not everyone on KZbin is a native English speaker.

[@Muffin44434]

@@mikebalentine Okay

[@Sofakineazy]

lol

[@yeshuaislord6880]

@@Muffin44434 nah

[@mas-em4ik]

Finally a guy that can sneak up on Rowan. Normally it's Rowan that did the sneaking.

[@VivaLaDirtLeague]

Theo has powers!

[@ronarion9646]

​@@VivaLaDirtLeagueyou mean.. ITheo right? 😜

[@alanlewis988]

@@VivaLaDirtLeague I'm just happy that Byron is still in every bored skit. The continuity of him just going about his business in the background is just awesome!

[@michaelrichter9427]

I think that's intended to indicate how the IT guys are viewed as invisible and unimportant until suddenly they're needed. If so, great symbolism there! If not, make it so!

[@e1123581321345589144]

those IT guys are a whole different level.

[@michael_pilot]

I see that Theo knows how to fix a Rowan...

[@JeffDeWitt]

I don't think there is any fix for a Rowan, just some slightly kludgy workarounds.

[@dickng4190]

​@@JeffDeWitt precisely 😂👍

[@Pretender6]

Half expected Alan to stealthy thank Theo with a tumbs up from afar

[@youpele5226]

@@JeffDeWittno 🧢

[@BaldyTheOnlyOne]

Rowan is the virus..

[@Thegirlwhoknowsthings]

Hits harder when you're the IT girl that nobody thinks knows what she's saying when she says "lets try turning it off and on again...." ugh. To the inner core of my techie heart. 😅

[@gustavosuarez3096]

As an IT guy myself, this is a common ID10T error followed by a PICNIC error (Problem In Chair, Not In Computer)😂 These happen more frequently than you think😂😂

[@nullpexception]

Beat me to it.

[@BrendonGreenNZL]

Was it PICNIC or PEBKAC? There's a subtle technical difference between the two.

[@gustavosuarez3096]

@@BrendonGreenNZL 😂😂 Well the problem is sitting in the chair, so it is how you wish to describe the error

[@forenamesurname5326]

Layer 8 error

[@ViridianFlow]

The language of IT guys changes so rapidly. In my day it'd be a simple PEBKAC error (Problem exists between keyboard and chair). PICNIC is much more elegant though. I'll need to remember that one. But then back in my day IT guys did more manual stuff. They'd go into regedit and find malware manually or boot to a command prompt and fix things in VI. Now it seems it's literally just "Restart the computer. Didn't work? Refresh the latest install that worked. Didn't work? Format the computer and reinstall but uh uh, no you can't do that, you need the admin password". That's the modern day IT guys trump card. They have the passwords, you don't.

[@MrAllgoodnamesaregon]

At least he didn't need to clean out the cookies😂

[@TheShadowofevolution]

Missed throwback opportunity

[@johnsmith539]

Yeah but the case looked pretty clean already.

[@ThatGuy-mp9og]

Thankfully no one told him there were bitcoins in the pc either

[@dominicharvey6048]

I eat all of my cookies. Tasty

[@MythicalCS]

@@ThatGuy-mp9ogoh dear if they did

[@peronohaynada]

2 seconds working with rowan and already knows how to handle him. Alan is soooo behind 😅

[@calebowens693]

If he's had much experience in IT, he's met lots of Rowans before.

[@rbrought]

Alan did it right, he delegated the Rowan fix.

[@baldesion]

@@calebowens693 that and he hasn't known Rowan long enough to fear his unhinged behavior

[@ViridianFlow]

Alan has done this exact thing in an earlier skit though. He knows, he just also knows it's not his job and if it's not your job "I'm not getting paid for it so I'm not doing it"

[@Neogentronyx]

As a former IT guy I can recall dealing with his exact situation and I asked the guy if he had already tried amalgamating the Flux capacitor and he said "yes. I already did that. That's why I called you" and I made sure that the entire call center could hear that call and everyone erupted laughing. This is after trying to get him to reboot his PC for 45 minutes as I could clearly see that everything was working great on our end but he didn't want me to remote in because he was "afraid that the government would take over his computer."

[@meowmocha12]

"No, this is a Dell, not a DeLorean."

[@4RILDIGITAL]

The classic turning off and on again method, never fails! IT troubleshooting is deceptively simple sometimes.

[@diogoantonio3644]

Honestly I had a moment at work a few years ago where the main company database wasn't working and I tried everything I could think of to fix it, I got to a point where I decided to just take the computer to my supervisor because I couldn't see any other option, she just restarted the computer and it started working again, sometimes we forget the most basic things.

[@XPGamingXPDK]

80% of the times

[@tomfromtartu9706]

You mean de-virusing the computer

[@michaelmurphy2112]

The problem is, the issue reappeared once Rowan got past the login screen, so there's some other issue that needs addressed.

[@clockworkengine]

Rebooting for every call is how you hit the ground running at a new IT job

[@Strainj1]

One of the factory workers (60+ years) came in the other day, letting me know that there had been a computer in the factory with an issue before I got in, but he turned it off and on again (like I'd told him to do) and all was ok now. I asked him if he'd ever considered a job in IT... he had a good chuckle.

[@MisterItchy]

You managed to reach one? How did you do it!

[@wojtek1582]

Insanely high soft skills for an IT specialist. Are you sure he doesn't have masters degree in psychology instead of computer science? Also nicely played by a new face on the VLDL!

[@InconspicuousChap]

Good old BOFH school, nothing else.

[@RetroJack]

@@InconspicuousChap OMG that brings back memories - or should I say PTSD? :D

[@Cludnugget]

What you talking about? Rowan's not new..

[@SyntheticFuture]

I've done coaching for an it job for a little while and I never bothered talking about fixing pcs. Those guys knew. What they needed was the soft skills to make the caller believe that the solution was indeed the solution 😅

[@haroldnecmann7040]

​@@Cludnuggethe's old

[@AenesidemusOZ]

When in my helpdesk cycle I dreaded those "Turn it off and back on again" calls. They ALWAYS turned off the monitor. Always. They then had to be convinced that the big box, usually mounted under the desk (but I wasn't there so couldn't be sure), was actually the computer 😂

[@meowmocha12]

I saw a reaction video where teenagers were shown a Windows 95 PC, and couldn't believe that no one knew how to turn it on. I mean, surely at least SOME of these kids had seen a desktop before. They should have shown said kids what happens when people mess with the controls on the monitor. When I was in elementary, sometimes kids would fool with the dials and you'd get an off-center trapezoid or some other nonsense. You won't see that on modern computer monitors.

[@markp8295]

​@@meowmocha12I regularly get children in year 7 now who cannot use a computer mouse and don't know left click Vs right click. Because they are a touch screen generation. Forget about them not knowing why the Dave button is that little square with a circle in the middle. They cannot grasp that most watches don't connect to phones and don't have WiFi. When I told them that the battery on my watch lasts two years, I got called a liar. As for typing, it's like watching pensioners one finger type. They have been using QWERTY since they were 3YO but on a phone it's two thumbs or a finger. I've had to build in 5 minutes of the typing attack game into the end of every lesson because it's probably a bigger disruption to their access of IT in the future than knowing how to edit photos or use a spreadsheet. In their defence, they are quick learners.

[@mittfh]

Blame TV / film for perpetuating the computer = monitor trope, most infamously in the NCIS "2 idiots 1 keyboard" clip (attempting to stop a hack by the other trope of Furious Typing, Gibbs appears and apparently stops the hack by unplugging the CRT monitor).

[@bluerendar2194]

@@mittfh tbf many early PCs came in the same format as a CRT monitor - and there's still fancy macs and niche products that shove everything into a thickened monitor frame

[@SandraOnCloud9]

I love how Theo materializes out of thin air just when you need him…😂

[@sawkman2092]

You know what they say about wizards?

[@KazDX]

Dont forget to reinstall the flux capacitors and bypass the compressor 😂

[@a64738]

Compressor, that is for console peasants, a REAL PC uses turbo ;) with a huge intercooler and methanol water injection :) (Why else do you think the old PC`s actually had a turbo button...)

[@nathangamble125]

Check the marzel vanes too. Some older encabulator models can't sufficiently minimise the depleneration for modern computeral devices, potentially resulting in unstable modality of the reactive current to the phase detractors.

[@bellissimo4520]

Maybe also try to reverse the polarity.

[@MrRicehard]

Clearly the virus is still going to be there because nobody reticulated the splines!

[@schwarzerritter5724]

Be careful with bypassing the compressor, he might start ripping parts out of the computer.

[@Mr.Marcus]

As an IT guy, this is spot on. People we try to help are always mean to us.

[@antanasrapkevicius3897]

That's because most of the IT guys are absolute dafts too. I'm at IT advanced+ level myself, but when I need help, it has to be IT expert to assist, yet I phone up to get technical support and all I get is some clueless beginner reading of a script.. I tell them straight away I need an expert assistance, but no, you have to waste 40 minutes with this muppet following his basic script checks that were already done twice anyways prior the phone call just so he can tell me in the end "you need an expert on this one, I will transfer your call". Well, thank you very much, I asked for this 40 minutes ago, so now you just wasted my time and made me upset. Literally this every bloody time

[@matrixfull]

@@antanasrapkevicius3897 ye we should rename that. there is now way this should be call technical support. It should be called script support or something. Technical support is when professional is on other end. Noone can convince me otherwise.

[@HunterX57]

I have waited 40 minutes on hold because I forgot to turn it off and on after release/renewing the ip and restarting the router. It's amazing how accurate this is even if you do know what you're doing as the customer.

[@ArcNine9Angel]

​@@antanasrapkevicius3897 I have unfortunately been on this end, and do agree, it's pretty infuriating when some places enforce going through a process even when I know it's wasting my callers time. I tried to avoid that when I could and just escalated. 😅

[@Dextrome]

not always

[@OmegaZyion]

My Dad used to work in IT and one the funniest stories he ever told about his job involved a woman who reported to the department that her drink holder on her computer broke. Which confused everyone in the IT department because the computers didn't have anything to hold drinks. Turns out she was using the CD drive to hold her coffee mug. Besides that, there were also countless stories about people constantly getting viruses because they were visiting porn sites on their work computer. Always fun to confront someone about their viewing habits on a work computer.

[@kmdsubs3148]

love the tech guy skit ... Please do a PEBKAC skit where people report something wrong with the computer and then it all of a sudden starts working the second the IT guy enters the room to check it out. As someone that has worked on IT support before, I cannot tell you how often this happens. I used to say, "I radiate functionality", and some people even called me "Tech Jesus", LOL. But in reality it's almost always user error.

[@tyrsia]

as QA I have the opposite effect. People are like “this software works perfectly” then I come in the room and suddenly they can repro the bug. Does that make me Tech Satan?

[@spizzeh]

Looks more like a busted GPU than a virus with artifacts like that on the screen. 😅

[@alzul2659]

agreed

[@KyrieIngiusEleison]

Did you even watch the video? The manager, of a COMPUTER HARDWARE AND TECH STORE said it was a virus, I think he'd know a little more about it then you. You saw the solution too, they had to press the devirus button to hack the viruses out.

[@tonymouannes]

That's how my previous laptop died. That IT isn't that smart, after all. When that happens, a restart is only a temporary solution. The GPU needs to be replaced, pr possible the whole computer.

[@justinpatterson5291]

The ol Thermi days... GTX 480/580... Having to rebake the gpu to get it going again.

[@warpedweirdo]

Nah, that's just the piece of software I wrote to make it _look_ like the GPU was bad. Someone installed it as a prank. I wonder who? The IT guy? Allan maybe?

[@AlephSharp]

Rowan completely forgot he turned on the "missing texture" screensaver and doesnt know how to turn it off. So anytime the screensaver shows up he's gonna restart his computer. Best part is, it seems like the screensaver is on the minimum possible wait time.

[@Stray0]

that would be good prank, thanks for the tip

[@AlephSharp]

@@Stray0 i did it to a teacher when I was younger, worked fantastically

[@FrotLopOfficial]

I was in IT for a few years. Definitely the most annoying thing is when you ask if they did X they ALWAYS say yes and the issue isnt fixed but then you also do X and magically the issue is fixed. Worst part is they sit there and do nothing but wait for their turn in the IT queue (sometimes for hours) basically intentionally avoiding work.

[@MedallionYT]

As a software developer that everyone THINKS is an IT guy, this hits home

[@portalizer]

​@@Unknown_GeniusIt's like saying "Hey, you work in medical, can you check my heart? Bro, I'm a neurosurgeon (not true)

[@skimt7818]

[In the middle of programming a new feature (This week actually).] HR: "Can you help me fix my web camera?" Me: "Fix your web camera?" HR: "The red light is on, but the camera feed is just black." Me: [Does a thumb-movement at the top of my own laptop.] Me: "Have you tried this?" HR: "What?" Me: [Continues thumb-movement.] Me: "This. It's a shutter." HR: "What's the point of that?" Me: "To prevent hackers spying on you." HR: "Do I need to use it?" Me: "Not if you don't have anything to hide." HR: "No, not really. What would I have to hide?" Me: [Tries really hard to not imply that she might use the laptop for browsing porn.] Me: "I don't know..."

[@zomby2d]

I'm a software developer Jim, not a printer technician

[@QuickLoad1]

This new IT guy better be a permanent because i think he'd be a great addition!

[@michaelrichter9427]

Agreed. I want to see more of this guy!

[@moistnugget4147]

Also agreed. He knows more about fixing computers and even routers than most people on the planet do

[@MontChevalier]

Eh. He's meh. Who is this? Rowan is that you? Dude. He's meh. He didn't do anything to get in with anyone's good graces.

[@jfast8256]

@@MontChevalier yeah, he didn't have 1/10th the impact Byrom had. I subscribed a long time ago because of Byrom. I still to this day love the delivery "rubbish" episode. I suspect some people commenting are simply saying it for diversities sake. Acting chops aren't required for them. You don't need that video that just makes you die laughing as long as you have the right requirements.

[@MontChevalier]

@@jfast8256 Maybe if he has more screen time, maybe. But he didn't really offer much in this video. If he was silly or had something that made him stand out, that would be a different story.

[@anto687]

"Of course I restarted it" "Great then the uptime should sayyyy.. yep, 98 days. Good good good."

[@anto687]

(tho actually Win10 has a stupid function called Fast Startup which when you select Shut Down, it instead hibernates and therefore doesn't reset the uptime 😅)

[@KingDetonation]

And that's why we turn off fast startup or say "have you restarted" instead of "turn it on/off"

[@drbell26]

My friend was an I.T. Guy. He told me when they had to report to home office and explain what the problem was and the customer was within earshot they would say “ It was an I D ten T (idiot) problem and it’s resolved, if it was something super simple. I always loved that line.

[@CapnJTP]

PEBKAC is another common one

[@noxxphox]

It's so incredible that you can so that, without bursting out in laughter. I absolutely couldn't do that. Please show the bloopers and the process, must be quit hard to film that

[@VivaLaDirtLeague]

We put all the bloopers of our episodes on our Patreon page :) Www.patreon.com/vldl

[@CiphecDec]

I love and hate that this is too real. "Have you power cycled it yet?" This little 6 word phrase made sure I had job security for many years.

[@AkoiMeexx]

They never know what 'powercycling it' means. Hurts my soul every time.

[@CiphecDec]

​@@AkoiMeexx Lol about 3 years ago I went from branch to branch in our company and taught the employee's basic trouble shooting. So even if they haven't power cycled the computer before calling me, they know what I am asking when they call me now.

[@Neluril]

Clearly it's a fonts issue. Needs to be set to "Times New Rowan".

[@handlesarecringe957]

They really need to give people tests to see if they're allowed to use computers professionally

[@JonnyJKF]

User refuses to try rebooting computer: "So what does the power plug look like? Could you unplug it and describe it to me?"

[@Syeona]

I love how the IT guy just started making up stuff. Classic! Also him popping up with a cup od tea is so on point! IT guys have so much stress! They all need a cuppa!

[@Veelasiren]

As long as Adam didn't make the tea!

[@The86Ripper]

@@Veelasiren You mean the milkshake 😂😂

[@etherraichu]

I hate the word "cuppa" so much. I find it offensive for a reason I can't explain.

[@hansjorgkunde3772]

The lifeblood of IT worldwide is Coffee.

[@maxwellstubbs2510]

No, it's RedBull

[@Ludi_Chris]

You can tell the instant he’s making stuff up. To test Rowan.

[@yorkiedanMC]

What on earth gave you that idea 🤔

[@hitmancze]

You don't say? Did you have similar computer problems in the past?

[@Ludi_Chris]

@@yorkiedanMC I something of an IT guy myself.

[@MemoriesAreLost]

Yeah, that part about turning it off and on again... Absolutely ludicrous.

[@Lorcrono]

Cherrrryeahh' didn't you no that

[@jfranks1295]

As someone working in an office with an excellent IT department, this is how many people treat them. It went from IT being the snobs to IT having to eat shit bx everyone is narcissistic enough to think that knowing the basics of Office makes them same level.

[@tystratton-quirk9859]

The most likely issue here is a short circuit between the keyboard and the wall behind Rowan...

[@parzivalalchema5870]

"do you know how to crack into the matrix?" Rowan: ....yeah

[@BrendonGreenNZL]

>

[@lupacica]

Welcome Theo, TechTown's new red shirt peasant! 🤗 Happy New Year everyone! 🎉

[@estudiordl]

I hope this redshirt also live long and prosper... 😅🖖

[@lupacica]

@@estudiordl Me too 😁 He did such an awesome job handling Rowan! 👏🏻

[@calebowens693]

I'd rather be a red shirt in TechTown than Star Trek.

[@lupacica]

@@calebowens693 Yes, totally! Rowan won't ever let them die, he will bring them back every time because they have to *get back to work!*

[@lesqwaaaaard1090]

Yes! Love his content, I love they're working with other content creators 😃

[@isaiahpero7837]

The “De-Virus button” is actually kind of brilliant. I’m gonna have to use that. 😂

[@BrendonGreenNZL]

Why not? After all, filesystems are expendable. NTFS and the registry are both quite paranoid due to the frequency at which Windows (historically) breaks itself.

[@GuretoSefirosu]

I have that EXACT model HP workstation (it uses ECC RAM if equipped with a Xeon) in my shop. They run a custom Gentoo Linux build and are used for all kinds of things. I thought we were the only ones left who used those things!

[@HappyDude1]

Very smart IT guy! He knows how to operate a Rowan

[@VivaLaDirtLeague]

Most technical thing in the store! 😂

[@HappyDude1]

@@VivaLaDirtLeague I don't know about that But he is very complex 😆

[@TheDuckofDoom.]

@@HappyDude1 complicated ≠ complex

[@HappyDude1]

@@TheDuckofDoom. What ? 😀

[@Angeloras7]

I work in corporate IT and I love the fact that I can reboot or turn off computers remotely using web interface. Saves me a lot of unnecessary interactions with other humans.

[@microwire007]

Thank you Connectwise Control?

[@TheDuckofDoom.]

@@microwire007 ?? ssh [e-mail] (key authentication or password) shutdown -r now

[@kaunomedis7926]

Why do you need to reboot computers? Some shitty software/hardware issues? I know systems who run non-stop for years without problems. And it was windows! Not to mention- linux system was on for 10 years doing its small job. The hard disk burned (yes, with smoke), but the system was alive (no reading/writing) for half year. Windows 2003 running for moths with burned video card. It just burst in smoke when someone tried to login locally. :)

[@lkaze123456789]

As a backend tech support, I can confirm most of problems is fixed by turning it off and on. There was a time where customer support actually forgot to tell customer to do this, eventually they opened a request for onsite tech support. I travel 260 miles to reach the site, turn off/on and the problem was resolved. Then proceed to have a paid vacation for few days before returning to work

[@1SevenCirclesDesign]

can confirm 99% of IT's job is coming up to new ways to describe the action of turning it off and on "Ok we are gonna depolarize the cable, for it you have to unplug it, shake it, and plug it back on"

[@Rschaltegger]

Ah...the love child of Moss and Roy

[@Puschit1]

Rory Beaker!

[@UBGam3r]

Rowan should've tried clearing those darn chocolate chip cookies from his PC.

[@Jizzlewobbwtfcus]

Ye. He should've cleaned those cho-chips while he was watching Choc-Chip Hub 😂

[@DaijDjan]

Working in mobile tech support - so a bit different, but similar still. VERY acurate! My pet peeve are the clients that claimed to absolutely and of course have turned it off and on again - and when I ask them to do it again after changing something in their settings they admit to not even knowing how to that..

[@frgv4060]

Handling self-entitled idiots is an art.

[@angrydog4379]

IT crowd throwback always fun to see.

[@BrandonBailey-jb5hh]

Ah yes the old ID10T driver problem

[@arcadialive4265]

I love when people ask for computer help and then try to tell you what to do 😂. It’s mind boggling but a real thing 😂

[@Cobuman]

Tech Support Here: That is an old HP 8100, 8200, or 8300 small form factor desktop. Probably 14 years old computer which is not compatible with Windows 11. The computer monitor is not even connected to it, you can see what looks to be an HDMI, maybe DP cable coming from somewhere else. I know it's a prop, but had to point these things out as I am an IT Professional. Of course saying that I'm an IT Pro is not required but other kids are saying it so I figured it was required.

[@ComfyChroma]

Welcoming the new year with VLDL!

[@LHyoutube]

2:34 - Rowan's search for "biggest poo and pee 2023" 😂

[@tamaryth400]

My son is an IT professional and sometimes he tells me about his job. It sounds like, "I did the frammis in the jimjam, then the fribitz in the crotz, and then the flippy-doddle finally worked." Yep. I completely sympathize with the IT guy in the skit. Love it!

[@StArFuRyZz]

As an IT worker I've had this happen. Lady calls in - Office apps super slow. She's got 20+ Word docs open, 20+ Excel, and hasn't rebooted in 2 months. Took her 3 more days and me closing the ticket with "you need to reboot" before she did it.

[@lilv47368]

At my work my co-workers always tell me I seem to have the fastest computer/laptop.. and legit I intentionally moved from the better ones to the slowest one to prevent people trying to take my stuff, but I just do this magic thing of restarting when I leave and/or when I arrive each day. It kicks off other users, and allows it to have a regular fresh boot to prevent memory leaks... Blows my mind that people in 2020+ still don't realize that leaving things on for hours/days/weeks on end can cause problems..

[@Koronuru]

I love the way it shuts down like XP but starts up in 11.

[@ruiromao5726]

I noticed it too. Have a like 👍

[@Jarsia]

He's not an IT guy, he's a Rowanese interpreter

[@linweihao5475]

Step 1 : Defracting the Grobfubulator Step 2: Guttering the Backfronder Step 3: Crack into the matrix coding Step 4: press the De-virus button for 5 seconds

[@discountdisco2273]

Rowan got spooked because he finally met someone who can instantly appear out of thin air

[@CanisoGaming]

I like this guy, he's ITsplaining to the infamous mansplainer. I like him

[@ravenval5046]

I like how a tech store needs an internal IT guy, both because the employees are either idiots or just simply done with said idiots' shit.

[@SebastiaanCommissaris]

you'd be surprised, even software houses have an IT department, and their whole existence revolves around the ability to program computers to do what you want it to do.

[@bryanteger]

IT: When you're doing your job right (99% uptime) upper management goes: "Everything works perfectly,what do we even pay you for?" 1% downtime (unscheduled maintenance/zero day patch): "WHAT DO WE EVEN PAY YOU FOR!?"

[@WolfSoulZell]

As someone who works in IT...this illustrates perfectly how problematic calls go...Please, at least have the awareness to know that if you're calling someone for help, that person can help you, and do not be nasty to them, claiming you know more :(

[@TheDuckofDoom.]

On the flip side as a system admin that occationally needs to call a vendor for support (Internet service provider usually, after I confirm the issue is on their side of the incomming line), I get super annoyed trying to get through the first level call center "support" that doesn't listen to a damn thing I've said and keeps reading their script.

[@woodieddee4453]

Rowan act like he know more than the it guy, lol. 😂

[@InconspicuousChap]

"Dummy mode on" (C) BOFH

[@calebowens693]

Eh, it's human nature. If someone comes to you for advice on finances or marriage because they're having problems, 9 times out of 10 they'll listen for a bit and then start defending the methods which they just said aren't working.

[@kennethshively4148]

The most frustrating part about this is not the disconnect between the keyboard and the chair (i.e. the user). It's the fact that the computer is upside down on the desk and completely disconnected.

[@BrendonGreenNZL]

Must be one of those newfangled wireless KVM setups.

[@Chromicon]

Over the phone: "Have you turned it off and back on?" "Yes, I've done that like 3 times!" In person: They were turning off the monitor, because they thought that was the 'computer'.

[@diyeana]

Nicely played, IT Theo. I've found the de-virus button a handy tool, second only to the coffee cup holder, labeled DVD+-RW on the front.

[@ChiefArug]

Ah yes, the DiVine Drink +- Real Water holder. Its a shame they seem to be phasing them out these days 😢.

[@diyeana]

@@ChiefArug aye, my first computer without one had me holding my precious drink in one hand and typing with the other. With nowhere safe to place my cup, black gold was spilled that day. I weep at the memory.

[@YousufHasan98]

Rowan is like a self-obsessed child. As a grown person, you must be gentle, and you need to choose words carefully to make him understand his situation.

[@angrypotato_fz]

Alan might start to feel sane again with more sane co-workers!

[@antediluvianatheist5262]

Having worked as phone tech support, 80% of the job was finding ways to say 'reboot it.'

[@TwinShards]

This man can speak Rowan's langue. The langue of confusion.

[@High-Tech-Geek]

As an IT guy for 18 years doing house calls, it's amazing how many people flat out lie and say they either did or did not do something. It's all in the logs folks. Just tell the truth. It helps everyone fix it quicker and saves you money.

[@michaelhoward142]

But on the other side of the coin, many times I've called our tech support department about a "network-type" problem and have them insist everything was fine on their end. Later (sometimes HOURS later), after them repeatedly insisting the problem was not with them, things would suddenly start working. Turns out they finally checked their settings and hardware -- instead of just saying they had -- and noticed that one of them had inadvertantly changed something. Of course, they claimed they had no idea what the problem had been. "It just started working again". I only learned about this later because I had mates who worked tech there at the time.

[@Devilofdoom]

I've worked remote point of sale support. I stopped asking people if they had turned it off/on. Nobody wants to admit that they hadn't thought of that. We have remote access to the command prompt so I just type systeminfo and check the System Boot Time. You can also check Up Time in Task Manager, but it's not as subtle.

[@High-Tech-Geek]

@@michaelhoward142 Good point. A lot of people in IT can't admit fault.

[@Puschit1]

Aaand ... do you always say the truth when your doc asks you about your habits, workout etc? Or your dentist? It's the exact same thing - they need to know the truth in order to help you.

[@High-Tech-Geek]

@@Puschit1 exactly. You're just hurting yourself by lying

[@AlexanderVRadev]

As the IT I can tell you this magic we just watched is strong. At this point all I have to do to fix stuff is walk into the room and everything starts working again. No joke it's happened so many times. And sometimes when I get a call after 1 sentences I just tell people what to do, not even going there. All I need is to know the internal number to know what is wrong and how to fix it. Surprisingly it's usually not the ID10T problems that resolve like that. Those ones still take up 90% of the time as one is enough to ruin your day. Ney your week!

[@intrepidfool]

Theo was fantastic. Dead-panning all that nonsense to get Rowan to turn the computer off and back on again.

[@BrendonGreenNZL]

What self-respecting IT technician doesn't have a BOFH-esque excuse calendar on their desk?

[@SchultzDorinda]

As an IT girl, I can assuredly say that this is 100% accurate 😂

[@80sMeavyHetal]

The acting by Rowan is absolutely brilliant here, I've laughed tears

[@duwaynesteurer4287]

90% of being an IT help desk is having the soft skills to talk to idiots that don't know a thing about tech but think they know waaaaaaaaaay more than you. This skit is both hilarious and frighteningly accurate.

[@fatesvagrant768]

I admit I used to get a little annoyed at tech support ignoring everthing I had said I had already done...then I ended troubleshooting for other people and quickly learned that it is just better to go through the full checklist from the start and that people do in fact lie about shit like this.

[@SandraOnCloud9]

I love how Theo's shadow follows him slowly as if to watch what Rowan does next...😂

[@szalhi]

Ah, Rowan forgot about the cooldown on the De-virus button.

[@MGC-XIII]

Actually a very common answer that customers give without having tried turning it off and on.

[@nhuphuong060688]

The biggest plot hole is that no IT guys ever have that high level of interpersonal skills =))

[@Twillek1019_]

As someone who watched The IT Crowd and someone who’s worked in IT before most of the problems we had were solved by turning it off n on again XD

[@kathrina3339]

Typical Rowan and his deep knowledge of IT 😂 Happy New Year, guys ❤💙

[@dohboi6987]

When doing IT support for a major petrol corp, I was often sent to give the "white glove" treatment to an executive with a minor problem. OFC when I arrived (every time), their egos being as large as they are, they just couldn't leave me alone & resolve the issue. Constantly throwing around unrelated terms, thinking they sounded smart. Then the lowly peasant tech-boy would CTRL-ALT-DEL & it's all good. This video brought me back to those funny days. Thanks!

[@iamsushi1056]

"are the prongs corroded?" is better than "is is plugged in?" because they will instinctively plug it back in after checking. Works like a charm fixing that pesky black screen virus

[@xin8992]

as a service desk for 5 yrs and a trainer, this is highly accurate

[@malkav0488]

I already love the new IT guy 😂😂😂 great catch !

[@roar3364]

I knew Rowan was the Manager for a reason, so tech savvy!!!

[@VivaLaDirtLeague]

He’s so much smarter than those red shirt peasants

[@onewildsoul]

Theo is one of few that can handle Rowan and his shenanigans. Theo deserves Ellie's former pay rate.

[@thaddaeusrobinson4239]

First question to ask when in IT support “is the power on?”

[@michael_pilot]

I just watched Theo's TikTok. I like his sketches "They are such a vibe though", "So dramatic for what", "Its always those student filmmakers"... He manages well to recreate the way of moving and speaking of so many different people

[@Xeegar]

Huh..?

[@Matricias]

Stop selling your information to china

[@nanami73_]

These guys should seriously launch longer form comedy shows. This could be the IT Crowd sequel done right.

[@El-Toro-Nica]

I love these manager skits. Mostly cause I’ve had so many managers that are like Rowan. Especially the mumbling and walking away when they screw up, love it!!! Very nostalgic for me!

[@TheBackwardsL]

Man, I am really dissapointed in Rowan for not knowing about the De-Virus Button 🤦

[@Igzy_Izby]

Of course he knew, but as he said he didn't want the IT peseants to lose their jobs. Rowan is such a great guy