How to fix / hack frozen water line in Samsung French Door refrigerator when it does not dispense.

We have had numerous issues with our ice maker, and also issues with our water dispenser which would intermittently stop dispensing water. We found the water issues happened more on cold days. We isolated the problem to the water line freezing in the top of the unit above the ice maker. We show an easy hack that fixes this and provide a method to troubleshoot and fix the issue if this is a new problem on your Samsung fridge. Our model is RF263BEAE specifically RF263BEWW/AA but other models are similar.

[@alcanata6316]

Dudes...this was awesome and totally worked for us. We went eights with our fridge with no issue and this starting happening a year or so ago and was so annoying. And the hack was brilliant!

[@johnq2649]

Cool vid, I typically hold down the freezer and lighting/temp buttons for 10s ‘til it goes on diag mode, then I tap on the lighting button until I see “Fd” (force defrost) then let it beep until it stops, works all the time.

[@rubenfabela9285]

I’ll try this…I tried it. Worked like a charm! 👌🏾Thank you! 🙏🏾

[@user-qy8pc5hj5c]

This is what I have been doing for years. All you have to do is force defrost the ice maker, it works every time.

[@iota1126]

Thanks for this video. I made this change and it helped stop the water line from freezing up. I did have to make one other change - there is an insulated cap on the back of the fridge where the main water goes to the filter and the two lines come back out for the water dispenser and ice maker. The lines had frozen under this cap. I used a hair dryer to thaw the line because I didn't want to shut off the fridge again. I left the cap off to keep this section from freezing again. It's been over a month and all is still OK.

[@emankin]

Thanks so much for this video. It convinced me to call a service technician!

[@JewellMichaelRealty]

I don't know if it was the way i inserted the water filter (incorrectly and fixed it), or the power outage we had recently, or your method. Whatever the case, after properly placing the water filter and doing the method you two did, it worked! Thank you very much ❤

[@brianhourigan4472]

Thanks so much for this video. I had tried so many different hacks, but I found that the only thing that worked was to heat the blue hose with a hair dryer from the back of the fridge near the top right where the hose goes into the fridge body. This was a major hassle because my fridge fits very tightly into the cabinetry and is a bear to pull out and back in every few days or weeks when the water dispenser stopped working. As an interesting experiment, I wanted to verify exactly where the frozen blockage kept occurring, so when I disconnected the blue hose from the connector under the removable panel on top of the fridge, I ran a trim line back through the blue hose toward the back of the fridge and I discovered that the blockage was not in the run above the ice maker, but was right at the point where the blue hose enters the back of the fridge just before it passes over the ice maker. After melting the blockage with the hair dryer, the trim line ran all the way past that point and down the back of the fridge. It would be nice to know why this is happening at that spot, but I assume it is somehow related to the seemingly universal problem with the ice makers frosting over in these refrigerators. Anyway, your solution was simple to implement and is a permanent solution. So far I don't really notice a significant difference in the temperature of the dispensed water which was a serious concern I had about about this hack. Thanks again and I encourage anyone else with this problem to use this hack...it really works and is genius in it's simplicity.

[@JohnLastName]

Thank yoU!!!. Just knocked this out for my Samsung....just was tired of the random "is the water working today". Terrible engineering...between this issue and the constantly freezing up ice area. Never again. Major kudos to you for the hack!

[@aftabxt]

Great video thank you for sharing. However just to add my experience here so that others don’t have to go through what I did. When my dispenser stopped working I researched online to see what it could be and everyone seemed to say it was the water inlet valve at the rear or a frozen pipe in the door (not likely in the newer fridges) going to the dispenser. After waiting 2 weeks for the inlet valve and after fitting it, it still didn’t work. I tried everything until I removed and emptied the water reservoir behind the salad crisper. When I reattached it I found the reservoir didn’t refill at all. So I checked that good pressure and water was going to the water inlet valve and it was fine. So I removed the clear/white pipe from the inlet valve at the rear that goes to the reservoir/tank and blew in to it but seemed like it was blocked. I then removed it from the reservoir/tank and pulled it out completely and blew into it. Nothing. It’s a 2 foot pipe and the air wouldn’t go through so I waited a few minutes as I thought it was frozen then suddenly it cleared. Voila! There you have it. Reattached everything, the pipe goes back in from inside the fridge easily, and the tank filled up and water and ice is now perfect. Just that 2 foot pipe! 😂

[@GR8WHITEC5]

What do you mean you removed the pipe behind the water resevoir and blew through it and "nothing." But then a few minutes later "voila." What was the blockage? Was it frozen? You did not clarify the problem.

[@stormisporn]

@@GR8WHITEC5 pretty sure it was frozen since he had a to wait a few minutes

[@isn1re]

After watching a few useless videos. This was the Solution to the problem I was having. Thanks for sharing. My model was the RF28JBEDBSR.

[@jesslingtonm]

Our fridge stopped working during the ice storm a couple months ago and it finally works again. You guys helped fix our fridge! Thanks so much for posting this video!

[@100griffin]

Our pleasure!

[@CharlesEngbers]

Easier fix for now (but will it be permanent?) We had the same problem and THANKS SO MUCH for this awesome video. I managed to fix our frozen line without disassembling the fridge. What I did was melt the ice in the blue tube by placing a hair dryer blowing hot air on the top of the fridge in the area directly above the ice maker (where the blue tube runs along the top of the ice maker toward the door) for about 20 minutes, occasionally moving the direction of the air flow. The top of the fridge got very very hot (almost untouchable). After 20-25 minutes we stopped the hair dryer and let the induced heat do it's job. When we came back from the store the water was flowing again and so far (3 days) it has not frozen up again. Good luck. and thanks agan for the great video. I would not have known what to do without your video..Kudos!

[@100griffin]

It still works for us 14 months later. Ours used to freezer randomly every week or so, but since we made the video it has always worked.

[@CharlesEngbers]

@@100griffin Update: Our line has frozen up a few more times. It appears to be pretty random. We keep using the hair dryer technique, but it's getting bothersome as heck. Again, thanks for the great video,

[@brianhourigan4472]

@@CharlesEngbers I know how you feel...see my recent discussion at the top of the comment section. Mine kept freezing up randomly also and I kept using a hair dryer to thaw it out in that same spot. I finally got fed up with that hassle and used the solution in this video after resisting for several months. Now it works fine and does not freeze up anymore. It would be nice to know why it kept happening and why in that specific spot, but someone smarter than me would have to figure that out. At least it works now. Best of luck!

[@zule4634]

Thanks for the video I followed your easy instructions and it was frozen inside the unit just like yours. The hardest part was there wasn’t the little tool but I used a paper clip and 5 mins later I was done .

[@davidsavino9400]

You guys have saved me so much money! Great video, thank you for taking the time to share your solution with us.

[@stephenzulkowski4386]

Really helped me with my waterline. Was frozen and routed outside like you did. Many thanks!

[@gar5952010]

Awesome video, the same thing happened to my refrigerator. Saved me from calling a repair technician. I removed the hose and allowed it thaw out. Thanks a million.

[@100griffin]

Glad it helped

[@cliffordproctor4705]

i Love these guys. My fridge gurus. I was having the same issue with my Samsung fridge, but it was under warranty. Great advice

[@richelemorog4080]

Thank you so much for the video. The explanation was spot on. We had a stretch of single digit weather here in GA and suddenly our water line stopped working. We pulled the blue hose and immediately felt/heard that it was frozen. Fixed!! Thanks again.

[@atlasfueloilinc.2421]

Thanks to your video I left my doors open for 20 min. Closed doors and trued it. It defrosted. And proved your point. Thanks

[@100griffin]

Glad it helped

[@fabriceprevost9353]

Great hack solved my issue...felt the blue line and it was frozen as it freezes since its close to the ice maker...did what u suggested! thanks!

[@joshboyd8716]

Yoooo! You saved me from having to pay a buttload of money to replace that valve by the filter with this info! Good on you!

[@curtistackley4529]

Thank you so much. I just ran the hose on top like you did. Magic! We now have water after going months without. Great video. 👍

[@a.t.312]

Thank you guys. This video was all what i wanted to get the job done

[@ALYCIUM007]

Long video, but i think this might just work, going to try tonight. Great idea to run it outside. My issues its the freeze at the water filter point, not above the top ice maker. But ill give it a try

[@RobertKordisch]

Just want to say thanks for posting this. You solved my water dispenser problem. Cheers!

[@janbakker5603]

Perfect video. It helps me enormously. Greetings from the Netherlands.

[@harveypharis5242]

Thanks watched several videos on KZbin with no help other than replace parts. After watching yours I did what you said it worked with out buying anything.

[@juangerardofranco]

Thank you! You guys are angels! Thanks for fathering us all!

[@redneckzen]

Excellent video! You helped clarify the workings and mysteries of the Samsung water dispenser and gave me the confidence to solver our own problem. ALso ... LOVE the father/son interaction. Who's leading whom, hmmm? lol Keep up the great work!

[@Suazo42]

Guys, I thank you both since i actually did everything and i fixed my issue before watching the video but you guys did a such an amazing explanation and your step by step was on point! Wish i watch this video when i had the problem. Lol

[@TomReinke89]

I shot hot air from my Bissell steamer directly into the water filter area and it shot out a ton of water at me once the ice blockage let go. Left the water filter in some hot water for about thirty minutes and it finally let go as well. Now to figure out how to stop the fridge from fridge from freezing over. If this fridge didn't come with this house and we're house poor I would have taken this thing and thrown it away already. Hate Samsung. We've already tried replacing the gaskets on the back of the evaporator cover and spray foaming the back of the coils. Guess what's next is the extra defrost heater?

[@williamhartlove7102]

Man you helped me figure out that mine must be frozen. Even with a different brand. After much troubleshooting and filter replacement. Thanks guys, great video.

[@100griffin]

Glad it helped

[@schmerlski]

Thank You. It sounds like I might have the same problem. I will give it a try. I keep the fridge and freezer at very low temps so it is possible.

[@kellybarrett1895]

Agree, will never buy another Samsung again. Until then...thank you for sharing this as I am a disabled veteran and cannot afford a service call.

[@joeseb7510]

Thank you for the great video, you saved me a lot of money. However my was frozen on the inlet line right at the back of the refrigerator.

[@100griffin]

Glad it helped

[@bughunter1766]

I have a suggestion for another video. This did not work for me but only because mine wasn't frozen up there. Mine was frozen at the center back of the fridge where the water lines go into and out of the refrigerator. They have some foam in there as insulation which obviously got sweaty and wet, then froze. I thawed mine with a hair dryer after removing the little black door which has one screw, and then pulls off. Once cleared and to keep it from ever happening again, I took an approximately 2 ft piece of 14 gauge copper ground wire, and zigzagged it about 1 inch of length so there were four widths of wire laying flat in about 3/4 in wide. The rest of the wire I left hanging out with the hoses so it would conduct enough heat in there to stop this from ever happening again. I also coiled it up a little to make it more tidy. I took photos but I can't post them here. This might be another video you could do though to help the obviously gazillion people with this problem. I can't believe this video has 134,000 views already. You would think that would be enough for Samsung to fix this on what was not a particularly inexpensive refrigerator

[@doggyppants9846]

We started having this freeze problem now that the refrigerator is 9 years old. I wonder what changed about the insulation in the fridge that made this start happening. The other fix has been to increase the freezer temperature, we increased ours from -1 F to +2 F and it thawed, for now.

[@wagdimabrouk969]

Great video, I learned so much especially since I have a similar fridge. I'm wondering if I can do the same with the other line the ice maker line seems like there's no water coming out I tried to pull that line up but it gets to a point where it stops and I'm afraid to force it. Any suggestions??

[@intelin123]

Dont buy samsung

[@mellaoct]

Nice! Now, I know Samsung has engineers. This shows me they run the lines that way on purpose.

[@lunar2ns787]

You sound just like James Woods😆Great video, thank you!

[@DeepakSingh-tr9zk]

It helps me a lot to fix water dispenser problem.

[@stake1996]

Great video. Thanks for posting. This was exactly our issue.

[@user-rh3ik3xt8y]

Afraid of opening up a can of worms so I just use water from the kitchen sink & use the ice from the fridge. I don't want to chance getting into a mess that I will regret, but it is a good video to watch.

[@user-rh3ik3xt8y]

Sam here. Why open up a can of worms?

[@gtrheratx]

thank you SO MUCH for this video! fixed my issue. really appreciate it. tried everything!

[@davesitarski2310]

Best fix video I have ever seen . Thanks

[@100griffin]

Glad it helped

[@evanaabraham2763]

The most informative video, thanks. No other video mentioned the water line that might be frozen runs on the top of the freg. I have been using the hairdryer all over but the top. but not after watching this video, I fixed my water dispensing problem. I became a subscriber.

[@ztwoonebe4789]

How did you fix your problem ultimately?

[@100griffin]

I think by following the instructions in the video

[@robertrubisa2438]

Dudes...this was awesome and totally worked for us.

[@mwarrenkelly]

I hate Samsung... But I love you guys. Thanks so much for the video! Very well done

[@jackmasih1417]

I had an easier approach. I took the ice box out, threw all the ice out and left it out till the line thawed, about 30 min. Once water started flowing again I put the ice box back in.

[@HUNTNFISHNVA]

Good video! Saved me a lot of time and money! 👍👍

[@rharan1]

Well done! Great engineering

[@ww4m]

Good video with lots of helpful tips. On my 2018 the problem turned out to be a frozen water tank rather than the tube coming over the top of the ice maker.

[@stanleypijl1935]

You guys are life savers!

[@raymondboone9717]

Great demonstration A++++.

[@laxmiyadlapalli7061]

Thank you for the video, it really helped and allowed us to quickly fix the problem! Great video and thank you for an amazing job explaining everything!

[@100griffin]

Glad it helped!

[@loriequinn7580]

Awesome video guys. I’m going to go fix my water now.

[@100griffin]

Did it work?

[@mellaoct]

Terrific instruction video. Well done

[@laurahersch9046]

Thanks for your amazing help, DIY and done!

[@chrisgardner3133]

Excellent work gentlemen..

[@mikeobryan1713]

Just saved me a few hours of my weekend. Thanks!

[@mikp7973]

how? if yu do as in the video thats 4 hrs minimum.

[@multitasker401]

I will see if that works for us. Just odd that the water stopped working when i replaced the filter.

[@Tmatlow05]

Worked thanks for this

[@moatasemmarie]

Thanks for the video.. I have the same problem, did exactly as per the suggested solution but found no frozen water line .. could the problem be water filter assembly case as i saw in another videos ? Thanks again 🙏

[@mistyhailey8351]

your water inlet valve may have gone bad. it will be in the back, if you have a Samsung it will be on the bottom right just behind the metal panel. Easy job to replace.

[@JBmusicart]

When it is freezing, colder water goes into your fridge colder than normal...hence easier to freeze the water inside the machine where there is a freezer. The water filter can freeze.

[@arthilliker3721]

Thank You for your video. If I had had ANY idea that Samsung was such a PIECE OF CRAP I would have NEVER bought my SILVER LEPHANT. I have to defrost the ice maker about every 3-6 weeks, depending on the humidity, because it blocks up where the ice trips down into the tray/ice box. I used to take it all apart but then tried simply putting a hair dryer in the fridge icemaker box (remove the ice container) for a few 5 minute intervals on low heat. Within 3-4 times it was working fine again. DON'T use high heat, you will melt the plastic. I call this PIECE OF CRAP our SILVER ELEPHANT..... In the meantime my Mothers 80 YEAR OLD FRIDGIDARE is STILL working fine with ONLY ONE touch up charge in it's entire life. It literarily outlasted my mother. My brother kept it for extra food stuff. UNBELIEVABLE..... This is a $2800 piece of JUNK. BTW, there IS a class action suit against Samsung that they simply ignore. How nice of them...

[@kehlmeier]

Quick Question: If you pull that blue line out of the unit, can you easily fish it back through?

[@100griffin]

yes, you can push it back in

[@BunchofBrambles]

Worked wish I seen this first.

[@mak327]

Ours was JUST installed and we noticed we get ice but no water, now that I know there are 2 different lines, this may explain it all

[@mudbone32]

thank you gents, will give it a go :)

[@user-qk4ht7tj1f]

very clearly you made Video thanks 🙏

[@100griffin]

Glad it was helpful!

[@robwloch8733]

Great video, thanks! I think I have a different problem because my water runs well when I remove the filter but doesn’t flow with the filter in place. Maybe a piece of ice is blocking the water going to the filter.

[@100griffin]

have you tried replacing the filter?

[@robwloch8733]

Yes, actually this was happening after replacing the filter and as I was watching your video and a few others, my fridge was making loud noises and then it worked when I tried it again after and continues to work well. :)

[@catoul21]

As other may know, the Samsung ice maker is garbage as well. Could this issue be resolved by unplugging my non functional ice maker?

[@GR8WHITEC5]

Unsat to buy a refrigerator and have to jerry-rig it to work properly. It may work, but looks ghetto.

[@allisoncrawford7114]

Thank you 😊

[@spaideman7850]

i fixed my fridge non-dispensing water/ice issue by : 1) remove the water container(supplied with the fridge) first, mine is non-plumbing fridge 2) insert the 50ml syringe(filled with water) into the water container hole 3) press on the button sensor (beside the container location) to simulate(or bluff the fridge) that u had put back the container 4) when u hear the fridge pump machine sound 5) compress your syringe to fill the water pipe(in the fridge) with water. some water will leak so prepare a cloth to wipe 6) Voila. done.

[@MrZlatanv]

My water dispenses fine without a filter, as soon as I put a filter in it completely stops dispensing. I have tried multiple filter brands and it’s not working. I wouldn’t think freezing of the lines would apply to me since I get water without the filter? Any suggestions?

[@100griffin]

could be a faulty water filter case assembly

[@mikebroadwell9562]

All my lines were clear but I had a frozen water filter. Easy fix once I found it.

[@pwsunglass]

Very though. Thank

[@aaronrochotte6342]

Nice work

[@buildpro9705]

When the student becomes the teacher.

[@joebaker5581]

Awesome video. Perfect instructions. It's just too bad that something else broke soon after I fixed this problem. Samsungs are garbage. Don't buy em .

[@efthimios]

New Samsung fridge doing this

[@buckofranco2298]

Thank you. Worked like a chaaaaaaaaaaaaaaam!

[@Flip61478]

Was it only acting up during the winter months? I have a newer model, but it does the same thing. The water dispenser will stop working for a few hours up to a few days at a time, but mostly during the winter months (i'm in new jersey). Its only stopped working for a few hours once during the warmer months.

[@100griffin]

mostly during cold weather

[@mikp7973]

we don't have it frozen for sure in 90degree temperatures. Yet the water is stopped quite suddenly! I am also not much for taking a fridge apart!

[@Rbenterprises4]

Good video, but my Samsung french door water dispenser was actually shut off due to the child lock being activated. I replaced the filter, and no water. I pushed the child lock button for 3 seconds and voila! The water now dispenses!

[@bangorsix1576]

Does the freezer have a light in this models?

[@100griffin]

Yes, the freezer has a light. It's located on the bottom edge of the left fridge door. It turns on when the freezer drawer is pulled open, and shines down at the freezer drawer from above.

[@aureaacorda4647]

How much if I need service , is anyone give us recommendation, we have GE fridge not dispensing water too.

[@mikp7973]

now finoshing the wideo, woould it be easier once you sure that the blue line is frozen just get a hairdryer to thaw it out?!

[@100griffin]

A hair dryer could be used to speed up the thaw

[@premierde]

I did not use fridge for 1 month And I am facing same problem. The ice is despencing though, water is not, it is summer here..🥴

[@supermario06241]

How do you pull out the refrigerator? It's heavy and doesn't bulge?

[@100griffin]

Make sure that the leveling feet are up having two people might also help

[@fabriceprevost9353]

twist it side to side that should move it

[@ztwoonebe4789]

Is there a way to thaw out the blue line short of turning the refrigerator off?

[@100griffin]

pull it out and wait

[@kazper4137]

How did you get the blue hose outta the red thing his hand was right in the way couldn't see how he did it

[@100griffin]

I pushed the ring towards the connector, using the included tool, and then pulled the hose out. It's similar to a shark bite connector.

[@chrisrodman13]

For those that still need clarification… The tool goes completely on the blue water hose, behind the red piece and the clear check valve thing. You push against the red thing towards the clear check valve and the hose will pull right out.

[@Mike-yj5yw]

My water comes out for a couple seconds & then stops.

[@almonster2066]

The reason they run the tube through the ice maker is to cool the water for you to drink. Now you will have warm water.... I guess it's a trade off.

[@100griffin]

we add ice most of the time, but yes, the first bit is not quite as cold

[@juanmorgan6224]

Great video. Now I have a plan of attack

[@ctt4811]

Were you getting ice to dispense while the water wasnt dispensing? Right now ours wont dispense either.

[@100griffin]

ice was working fine

[@nickbadry4122]

Same with mine, just froze up. It was -6 air temp last night I don't know if that has anything to do with it though. Prolly just gonna pull blue hose out and take a hair dryer to it

[@leor.salazar4521]

How does the water get to the dispenser? I cannot track the blue tube, it doesn't show up inside the housing on top of the right door. Can anybody help?

[@thepianocoach]

Same fridge. No water.. Not frozen. Door alarm is constant. So sensor? Problem?

[@100griffin]

put a camera inside, if the lights stay on then there is a sensor problem

[@smsjr36]

How do you know it’s not the water valve?

[@100griffin]

Remove the part of the hose as shown in the video and thaw it. If water comes out when the button is pressed, then the valve is working.