How to fix paper jam errors | HP LaserJet Enterprise M607-M612, E600xx-E601xx | HP Support

[@ChroniclesofaRunawayBride]

This helped because I didn't realize the issue was in the back of the printer. Thanks!

[@HPSupport]

Hi there, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@JosephGordon-e6w]

Surprisingly this worked. Thanks.

[@fairlycautious1682]

Excellent overview! It is my experience it is possible to leave the blue locking tab in the "down" position (1:30) and successfully close the rear access door; this typically results in a 13.B2.D2 as well.

[@HPSupport]

+Fair G I am glad to know that the video was useful to you.

[@Lemlemkidanu]

it was very use ful thank you i'm satisfied

[@HPSupport]

Hi Lemlem, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@fiskhulna5560]

Thanks HP for your good videos that can help us

[@HPSupport]

+FIS KHULNA You're most welcome.

[@olebogengsedumedi3904]

Thanks a lot HP. This solved my issue.

[@HPSupport]

+Olebogeng Sedumedi Glad to know that the video has helped you fix the issue.

[@fikrihadi3111]

Can I clean the roller with alcohol swab?

[@HPSupport]

Hi Fikri, thanks for contacting HP Global Social Media Support! I understand that you need to know about cleaning the rollers of your printer. I will do my best to assist you. Please refer this document to know about cleaning the rollers: bit.ly/3gATZHB Binu_HP Social Media Tech Support

[@darthjar9117]

If all else fails you’re looking at replacing the pick up assembly

[@HPSupport]

+DarthJar If the issue still persist, please contact our phone support team for further assistance. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@darthjar9117]

@@HPSupport I don’t need to contact your phone support team. I replaced the pick up assembly on my 607 and fixed the jamming issue. There’s a reason HP discontinued this model so quickly.