How to FIX Water Leaking From Freezer - WHIRLPOOL GZ25FSRXYY7 French Door Refrigerator Water Leaking

This is a simple solution and it works when you see water leaking from your freezer!
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[@joejeanette4544]

One of the best detailed “how to”s. It shows exactly where the drain hole is.

[@UTECHPIA]

Yep! I wanted to find it myself! I hope you fix your refrigerator! Remember to make sure the entire pipe/hose is cleared!

[@kenmiller8499]

Thanks for a great tutorial! I’ve cleaned the ice out twice but didn’t know about the drain.

[@UTECHPIA]

You’re welcome. Also make sure the entire drain pipe/line is cleared too.

[@pburchins]

Where was this video 10 years ago!! I just noticed happening this morning and I remembered dealing with this years ago! So, I can confirm you have to deal with this about every 10 years! Great video thanks!

[@UTECHPIA]

It happens every few years, design flaw of the refrigerator :(

[@PedroMartinezinlaquesh]

Don't forget to unclog the drain tube from the back of the refrigerator, be sure that is frre of dust and debris. Because if the drain is frozen, must be Because that tubing is clogged

[@UTECHPIA]

100%, I had to REDO it the second time before of this!!!

[@hapwood2040]

@@UTECHPIA Yep-me too

[@karencundiff823]

Thank you so much for saving us a repair bill! Our fridge is 4 years old. It was reassuring to know that this happens every 3 to 4 years. We used a hair dryer as you suggested.

[@UTECHPIA]

Great to hear! Great work on the repair! I am so glad i was able to help!!

[@michellen6595]

This is the best video I have seen so far to fix this issue. Thank you very much!!!!

[@speedy1662]

Super helpful video, thanks! I also appreciated you having some fun and breaking the ice! I'm the same way lol

[@UTECHPIA]

I think everyone is thinking the same thing about breaking the ice, even if they don't do it, they are "thinking about it" for sure :)

[@bruceheightchew]

This was very helpful, thanks!

[@JerryMcKenna-gt5eg]

Nice job of explaining the process!

[@fordyzeloff3162]

I learned useful info from your video. Good job and thanks!

[@brianko18]

Thank you for the tip. I found it is easier and quicker to just put some hot water instead of using hot gun to remove ice.

[@UTECHPIA]

Great idea! 👍👍👍

[@juanmoore1500]

Thanks for sharing! I'm having water buildup now. I'm defrosting and using towels on my floor!..🤣

[@UTECHPIA]

You got this! Good luck!

[@juanmoore1500]

Thanks!

[@raymondreppert1941]

Perfect Video, I`ve been dealing with this problem way too long and now I completely understand the problem and how to fix it ! Next time you can remove the upper basket, I saw in another video someone did . It will give you better access without much more effort (4) screws to remove

[@UTECHPIA]

Yeah. Taking out the upper basket would help SOOOO much! Good luck with your fix! 👏

[@hapwood2040]

Yes, there IS a way to remove the sliding drawers (look for plastic flaps to CAREFULLY pull-out-then the drawers will slide out) See another U-tube on this)

[@pandamoniummvic7619]

thanks for the video, gave you a thumbs up

[@garyhazard6455]

Thank you Sir

[@joenic4303]

Thank you!

[@ajolander51]

We were just about to go buy a replacement as I thought our ~15 year old side by side was done. This was 100% the issue, I just used the hair dryer to clean out the frozen over drain and will cross my fingers we solved the problem. Thanks for the detailed walk through!

[@UTECHPIA]

Make sure you get a small pipe cleaner and really make sure the drain is completely unclogged all the way to the water plan on the back of the refrigerator. I had to re-do this the second time to unfreeze the hose

[@CapturingMomentsOKEM]

Thank you!!!!

[@terryturner3347]

You are so awesome thanks for this video

[@ToRMeNToR84]

Am i allowed to love you? Because man, I love you.

[@user-ew9fj1ze8o]

It’s pretty easy to remove the top drawer for those not nimble enough to work below it (everybody). Thanks.

[@UTECHPIA]

I learned that the hardway, LOL :P

[@mrcoollu9662]

Yep

[@samkitty5894]

If it happens again soon then you could have issue with defrost cycle components. Like a bad heater, or a bad thermostat.

[@UTECHPIA]

Yep. But if it happens once every 1-2 years, it is part of the design ;)

[@samkitty5894]

Maybe, maybe not. Bad design would not last two years. Maybe the defrost cycle got interrupted by a power failure / glitch, and afterwards couldn't tell where things were. @@UTECHPIA

[@hapwood2040]

Watching diagnosis Utube I just turned off circuit breaker (almost built-in refrig/freezer) to RESET COMPUTER :)

[@Reza.Pezeshki]

I removed the whole metal shelf much easier. You removed the door panel wondering why you didn’t remove the shelves. Thanks good video.

[@UTECHPIA]

I didn't know how to :(

[@AllenLight]

Helpful video! Curious if the heating element that is suppose to melt off the coils periodically isn't working correctly any longer? Seems like that might be the long term fix for this issue.

[@UTECHPIA]

It does help… but in my case, there was something clogged in the drain too, so i had to melt it out completely, the defrost didn’t have the power to defrost all of it.

[@hapwood2040]

@@UTECHPIA I did the self-defrost (same 10yr old refrig/freezer) But having service person return (replaced Freezer gasket only as it was torn) to do a full diagnosis/pull refrig out, clean...AND replace In-line 5yr. prefilter for refrig water :)

[@ryanfrost6115]

Thx so much! We could ice skate on our block of ice 😂

[@UTECHPIA]

Totally can relate!

[@jclee4843]

This is a great video. I am curious, where does the water go after it goes down the drain hole?

[@UTECHPIA]

It normally evaporates, that is the correct way as it was designed.

[@semlohde1]

Seems EXACTLY what my problem is. That drawer has always been a problem closing. Thank you very much. I'm going ice diving ..

[@UTECHPIA]

Good luck!!! Make sure you really clean out the entire drain pipe too! Even a tiny bit of ice stuck there, will cause the problem to come back right away!

[@semlohde1]

@UTECHPIA I could see through tge lower tray vents and couldn't see any ice on the bottom. I looked at the back through and above the top tray and no ice seen there. I'm going to take everything out and get some heat and hot water back there today. Maybe ice in that drain I can't see. I still believe this will fix it. Sure hope so.

[@UTECHPIA]

@@semlohde1 it is hard to "see the ice", I missed the ice inside the tube the first time around. MAKE SURE you run water down the hose to make sure it is 100% clear before you put everything back together. Do it once, and make sure it is resolved :)

[@semlohde1]

Welp- I did it. I'll have to be given a Whirlpool because I sure won't pay what I did for this again!! The door came off fine. The top drawer was magic, I wrestled that till I couldn't breathe. But it came off. The bottom was unreal too. There wasn't 1 drop of water anywhere. I took a cooking baster of hot water to the slot where you and others say is the drain hole. Several big squirts of good hot water. No way I can crawl my 75yr old fat self in to see but I did hear water flow. I also saw the fins coated in dust so I vacuumed that good. Getting the drawers back on. What I think of this built fridge and whirlpool, would make the movies SAW look like a Heckle and Jeckle cartoon. I had to youtube how to get the top drawer tabs off. Got it together, water all over the floor. Had to drain from under the fridge. ASSUME the water bowl is full or tube is out. No way I can fix that. Your video and help are great. No reason for this bad construction. I did turn off both top and bottom ice maker and there wasn't any water on the floor. The whirlpool I replaced was moved to the shed, it's some 18 years old and never a problem. You know what these expensive China junk buckets. Not again whirlpool!!!!

[@jackwyatt1218]

Never use a heat gun in your refrigerator. You can melt a hole in the plastic walls, etc. Use a steamer or maybe hair dryer! You can blow out drain with a steamer.

[@UTECHPIA]

True! However, when used with caution, you can use a heatgun; it's just a lot easier to mess up and burn a hole.

[@FoodieQueenBee]

My project for this weekend

[@UTECHPIA]

Take your time, be patient as you let the ice FULLY melt, ensure the drain hose has no food or ice stuck in it. I had to do this TWICE because i rushed the first time :/ Have fun, good luck!!!

[@FoodieQueenBee]

I showed your video to my boyfriend and he helped me fixed it using blow dryer to melt the ice, it worked. He told me it might happen again in 3 years.

[@UTECHPIA]

@@FoodieQueenBee , yep, it will happen again, because we're not doing anything to "prevent it from happening again". This is a design flaw.

[@mightyjjk1298]

So where does that drain lead to? Where does the water ultimately go? There is no drain pipe connected to the back of the fridge. Does it evaporate? ???

[@UTECHPIA]

Yep. It leads to a pan that just evaporates.

[@Mario_QC]

The rubber drain valve is clogged by dust and sh...90 out 100 times. Ice is not the problem but consequence of that. You should go back of fridge and remove rubber drain valve and clean it same for tubing and remove all ice insidebefore restart the fridge.

[@UTECHPIA]

There was FOOD in my drain valve! 🤯🤯🤯

[@Mario_QC]

@@UTECHPIA i will do the clean up job for the 4th times in 10 years this week end i still have the same sh.ty valve lol

[@UTECHPIA]

@@Mario_QCat this point, I just consider it maintenance, once every few years. 😂

[@joannevaldescona9494]

since we dont use the ice maker or the water dispenser, can we just shut off the water supply and that will stop the water leak?

[@k0emt]

No. The water is coming from the defrosting of the coils inside the freezer.

[@Javimoz]

Is this common on a new refrigerator? I’ve only had mine for 3 days and I already had a leak.

[@UTECHPIA]

This should NOT happen to a new refrigerator. You should return it right away!

[@jasons864]

If your fridge is on a separate circuit just switch it off.

[@popptj]

So…where does the water drain to? Is there a container that needs to be emptied periodically ?

[@UTECHPIA]

The water will drain to a fairly large pan, it sits in a pan and evaporates by design.

[@popptj]

Open the unit on the bottom in the back and clean the check valve. This is where the problem lies. Probably need to clean it often to avoid water backup/clog.

[@glennvarga6992]

@@popptj could you expand on this in more detail?

[@ZombieCraftSlaya]

what about water leaking from the middle drawer?

[@UTECHPIA]

Thay is a different issue, i have no idea how to fix that :/

[@pavelk.3367]

Don’t use heatgun or hair dryer, use a steamer so you don’t risk melting and ruining your refrigerator.

[@UTECHPIA]

You could get away with it, if you are very careful and you know what you are doing :) Or you can just wait several hours for the ice to melt, naturally.

[@XanderBeckett1]

Bare feet