How To GET Every Ford Mach-E OTA Update!

[@KaiPonte]

great video! last update I've had on my '22 CA Route One was in November, now three months ago. Stuck on BlueCruise 1.0 right now.

[@CarGuy11]

Appreciate it! Yes can’t wait for BC 1.4!!

[@blooooooooooom]

Great video, thanks a ton. My wife and I just got a Mach-E 10 days ago and I’ve been trying to wrap my head around this convoluted update system. We just got our first and only update a few days ago, which started rolling out in February based on the forums. I’m going to try out all your tips and hopefully get this car caught up to speed.

[@CarGuy11]

Great thanks for watching & hope you check out tons more Mach-E videos on the channel!

[@erorr4o4]

What update was your latest?

[@blooooooooooom]

@@erorr4o4 I got 24-pu0102-svd-fx on April 16th and not a single one since then. It’s not a huge deal but there are some updates I’d like to have, especially the tailgate not opening all the way glitch.

[@anonymous971]

Good video , Thanks. One thing I question is the value of turning off wi-fi. My wi-fi has been on for months and have not had any problems getting OTA updates or failed updates.

[@CarGuy11]

Appreciate it! Well I haven’t seen any updates download on WiFi so if you are leaving car on at home like I did I would want the mobile connection to be active to receive updates. Only reason to turn WiFi on is if you have no mobile signal at home.

[@anonymous971]

I guess I get both wifi and modem connectivity, get updates at home via wifi and a few while out driving. Wonder why I get updates while out driving since I have them scheduled for 1:am? Got the Tesla update recently when I parked for lunch away from home.

[@CarGuy11]

@@anonymous971 Interesting you get updates over WiFi. The schedule is just to install the update not download it.

[@anonymous971]

That makes sense since it always asks if I want to install now or later. For the wifi/modem connectivity my guess is Ford checks wifi first and if not available connects via modem so even if the wifi switch is on and they can't make a connection they can still connect via modem. An example would be when you are out driving. @@CarGuy11

[@kevofl]

The install schedule is only for the updates that require downtime.

[@lynnkleopfer1530]

Sync 4 Software version 23291_Product Revision 1049 is what is installed.

[@AudaciousLex]

Hi there! Im looking to get a used one. Do you recommend only getting 2022 or later? Since the major update was because of the 2021 issues?

[@CarGuy11]

There are more recalls on the early cars yes but all are ok if they have been completed.

[@AudaciousLex]

@@CarGuy11 thank you!

[@lynnkleopfer1530]

Stay away from 2021 models, they are only good for boat anchors. I don't know about 2022 or 2023 models.

[@g1markla]

I notices they remove NBC News under entertainment after my over air upgrade

[@CarGuy11]

Hmm ok I’ll have to check mine.

[@rengle3]

I wonder if anyone has tested to see if starting the cabin preconditioning daily for 30+ minutes counts as having the car “on” for update purposes and 12v charging

[@CarGuy11]

I don’t believe so because the sync screen isn’t on during precondition & remote start to be able to check for updates. It should be charging 12V during that tho.

[@lynnkleopfer1530]

This technique does not work on my 21 Mach-E. 12V battery is at 100% but I never get off of the "Checking for Updates" screen. I have left the 12V battery on the trickle charger overnight to maintain 100% charge but still nothing.

[@CarGuy11]

Do you have an update to install?

[@lynnkleopfer1530]

@@CarGuy11 Don't know since I never get past "Checking for Updates" screen.

[@CarGuy11]

If you have good AT&T signal it should show. I’d call the OTA hotline number in description to have them check.

[@lynnkleopfer1530]

In my 2021 Mach-E there is no vehicle connectivity toggle to turn on. There are no up-down arrows at the top of the screen. Touching Connectivity in the left panel brings up Connected Vehicle Features, but touching Connected Vehicle Features only brings up a "Please Wait" button which turns itself off in 4 seconds. Then I am back to the Connected Vehicle Features, and stuck in an endless loop. I suspect I have an unrepairable main computer and I am close to asking for a Ford buyback. 4 weeks at the dealer and this problem could not be fixed. I would definitely avoid buying a 21 model.

[@CarGuy11]

Ok yep need to see arrows for it to update.

[@josuealicea6402]

Greetings, I need help, I bought a Mach E in January 2024 but the car was a 2022 brand new and until today I have not received any OTA update and I am stuck in the factory one. I visited two dealers and they told me that everything is fine and They did not want to help me by doing the updates manually, what could I do in this situation?

[@CarGuy11]

Call the OTA hotline number in description and open a case with Ford.

[@josuealicea6402]

Ok thanks and what is the next step after you make the case?

[@luismrojas7786]

I dont have that vehicle connectivity option

[@erorr4o4]

I got my new 23 Mustang Mach-e GT on 4/29. I dont seem to be getting any kind of updates and the dealers say there is nothing. Can you help

[@CarGuy11]

Just be sure you following all the tips in video. Otherwise call the OTA hotline number in description.

[@erorr4o4]

@@CarGuy11 I called them after your reply. They want me to bring it to a dealer. I did call them with no response. Is there a way to check who has the capability to manually update the MM-E GT?

[@CarGuy11]

Any Ford dealer should be able to update.

[@erorr4o4]

@@CarGuy11 can you give the dealer details on where you gave ur car for the first time to get updated? Plsss?? The dealers i try dont seem to understand

[@erorr4o4]

@@CarGuy11 actually I tried to call them and they say there is no such thing as updating a module at all. And i tried to explain and failed to get them acknowledge it. So please if you could, i would really appreciate the dealer info that you visited. Please

[@jamesmcdougal6362]

Good video I don’t have the bars on top of the screen that you call AT&T. I think I do when my phone is connected but I have Verizon Does that matter?

[@CarGuy11]

No that is the cars modem bars which are on AT&T network. You may not be on a later version of Sync that includes them. Thanks for watching!

[@jamesmcdougal6362]

@@CarGuy11 wouldn’t I have to sign up with AT&T? I got one update over WiFi in the garage but I want to be sure I’m not missing any.

[@CarGuy11]

No this is paid by Ford and only for car use.

[@greddy6023]

Followed your steps and did nothing

[@josegregoriodiazatenzo4566]

What a delayed process to be able to update a software. Ford is in diapers 😂😂😂😂😂😂

[@bob-qi4nr]

That is an awful lot of crap to deal with to get some stupid update. EV's suck!!!

[@CarGuy11]

Lol first gen teething issues.

[@KeeperOfTheSevenKeys.]

Has nothing to do with it being an EV, has everything to do with Ford being new to this tech lol. Strangely enough, they are the best of legacy auto at this, but they have a long way to go. You never have these kinds of issues getting updates for your PC or phone from Microsoft, Google, or Apple right?

[@bob-qi4nr]

@@KeeperOfTheSevenKeys. Don't do updates on my stupid phone or confuzer. Nothing but problems with updates,

[@KeeperOfTheSevenKeys.]

@bob-qi4nr your computer literally forces the update after delaying long enough, and no, they largely solve issues lol. Unless you're still running an old insecure version of win7 or XP out of defiance for modern technology, in which case I don't want to be your bank or credit card company.

[@bob-qi4nr]

@@KeeperOfTheSevenKeys. Don't care i pay cash. Btw windows 8.1