How To Get More Customers For My Business | Increasing Traffic To Your Pharmacy

[@jimjum1547]

Thanks it's helpful information

[@diversifyrx]

Thank you! I’m glad you enjoyed it.

[@visualedtech]

Great Video Lisa. This is the best video revealing one of the most important method of customer service. It wasn't even focused upon. It's how your pharmacy staff greeted customers when they came into the store. Show your customer that you care about them. Along with treating the customers that way, I also speak clearly and politely when I call a doctor's office staff. I recently contacted a physician's office to review an older patient's prescription profile. He wasn't sure which medications he was currently using. The young lady pleasantly said," I never had a pharmacy call me to review a patients needs and to discontinue the unneeded meds." That says it all.Thanks Again! JJC

[@diversifyrx]

that’s a great story. yes how you treat the customer and patient once they go to you is key for patient retention.

[@visualedtech]

@@diversifyrx As you have seen with your Hospice families, they are not only repeat customers. They are lifelong customers.

[@diversifyrx]

@@visualedtech I have found that to be true as well.

[@gbessaybockai6272]

Great video, can you explain the bounce back program?

[@gbessaybockai6272]

Nvm, it is in the content section.. early question. Thanks!

[@diversifyrx]

All good I replied to your other comment with the answer!

[@gbessaybockai6272]

Referral program talk would be great. With the bounce back program. Do you have a min purchase before the 5.00 off or discount is given in small print?

[@diversifyrx]

The concept of a bounce back coupon is a coupon that is good on their next visit with a short expiration date. This way they are encouraged to bounce back into your pharmacy.

[@diversifyrx]

Nope no minimum. Make it easy for them and use every chance you can get to wow them.

[@diversifyrx]

Here's a link from my website which you can download the bounce back coupon for free. diversifyrx.com/bounce-back-coupon-template/

[@bridgerx9333]

I was not able to find the template for the bounce back coupons. would you please be able to direct me on that template. i know you mentioned you had excel and canva.

[@diversifyrx]

Here is the link. diversifyrx.com/bounce-back-coupon-template/