How to Guide for Go Air True Wireless Earbuds

In this instructional how-to video, we'll guide you through the following topics for the Go Air True Wireless:
1. What's included - 0:03
2. Connecting to your device - 0:21
3. Fitting - Find out how to make your earbuds as comfortable as possible - 1:11
4. Pairing to a new/additional device - 2:01
5. Charging - How to charge your case and earbuds. How to turn off earbuds out of the case - 2:29
6. Touch Controls - Learn all the functions - 3:29
7. Troubleshooting - Bluetooth device does not connect. How to reconnect to your device - 4:31
Tap each sensor 5x to reset Bluetooth
Tap each sensor 7x for a full reset if the earbuds disconnect from each other
Feel free to visit the support site to see more visuals and how to:
www.jlabaudio....
For further help, email us or call in:
Email: [e-mail]
Customer Support VIP Help Line: 1-405-445-7219

[@JLabAudio]

Having trouble with your earbuds? Check out the support guide here: jlab.audio/3iAQ10G

[@JLabAudio]

@wackOnion Follow the ADDING NEW / ADDITIONAL BLUETOOTH DEVICES steps in the manual linked above :)

[@JLabAudio]

@Øc10 SuckStar Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@JLabAudio]

@Lyla Robinson Hi Lyla, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@kidthatrocs5568]

So I tried to pause it and it said "bass boosted" and I dont know how to change it back

[@JLabAudio]

@@kidthatrocs5568 Triple tap the left earbud. Here is the manual so you can see all the touch function abilities: cdn.shopify.com/s/files/1/0240/9337/files/GO_Air_Manual.pdf?v=1587767208

[@90Davidea]

To my ears these 3rd Gen Air pods are more comfortable compared to the newer Pro version with the soft gel tips. kzbin.infoUgkxgl8SzyQoymMu-S3V55Dskg5QJ8xr1yCR That said, compared to the 3rd Gen, I notice these do not stay planted in the ear as well. One design issue I think, is you squeeze the stem and click it twice to advance your songs. On 3rd gen you tap the large speaker. The difference is by grabbing the stem each time, you tend to loosen the bud fit in your ear. Not always, but the bud falls out a few times while running. The old tap to change never had that problem for me. I would not have changed that tap function. That said, the newer Pro version sticks in the ear, almost airtight if you want that. I do not like that Airtight fit. So that's why I'd stay with this version as the best trade off of comfort, use, and overall feel.

[@earlthehowlinghusky1447]

Who else is watching with the jlab earbuds

[@DYNAMICRAY]

Me

[@banan2164]

me

[@encho7321]

Me

[@zekemaughon6111]

Me, and and they sound Amazing

[@jaredt1356]

I am I really really like these they are the best pair of earbuds even better sound then my 120$ Bose ae2 soundlink

[@morbidlyjane]

The support guide helped! Sound was cutting in and out. A simple reset fixed it! Thanks!

[@rgizmo14]

How do you fix the sound cutting??

[@justmal_low3307]

@@rgizmo14 reset the buds

[@zankisfine3816]

Thanks, I was so confused about...mostly everything

[@lorrainewilliams7896]

You and me both, my friend.

[@Mostafahammad05]

I cant fit them in my ear any help?

[@williamkuns9732]

Yes...and I still AM!

[@cozmic8288]

@@Mostafahammad05 put the smaller bud on and make sure you are putting them in correctly

[@OyaRevolutionary]

@@cozmic8288 what’s correctly?

[@beeeriton]

3:33 touch controls

[@theguillotinemafia]

You the real MVP

[@youngyayo7773]

GOAT!

[@Someone-hw9bv]

Goat

[@zamn7094]

How did you know I came for this

[@xtechn9cianx]

Your a real hero

[@monicastone4952]

Thanks a bunch! I was having trouble getting my Go Buds to reconnect and the 4 tap method worked like a charm!!!

[@jebediahsemporium1621]

I want to change the EQ by tapping three times, but it’s not consistently sensing when I do so. It often only picks up on two of them and pauses/plays instead of what I want it to do. I think the touch sensitivity is a little low. Great product, but I really wish there were a way to change the EQ in an easier fashion. I would honestly prefer an app. Any support here would be great. Also, on the box that the earbuds came in, it says “intergrated charging case.” I have JLAB Go Airs. The spelling error didn’t deter me, but it might some. I hope you integrate my criticism into future models/design improvements ;)

[@FergieFulton1]

Great Buds, i am a pro musician so sound quality and ease of use are main qualities i look for in any headset...these are brilliant, and for the price a great deal. I use headsets that are easily 4 times the price and the Jlab are just as good.

[@squeegeemaster4082]

My right earbud (air executive) stopped working. Customer service was great and I have a new pair arriving in a few days Update: earbuds arrived and work great 👍

[@JLabAudio]

Love to hear it!

[@squeegeemaster4082]

@@JLabAudio I was quite disappointed when is quit working, but your customer service is phenomenal especially during these times

[@tomcopeland538]

I'm having the same problem with my left ear bud. How can I access some customer service?

[@thriftqueen1621]

Tom Copeland check the video description, it has an email and/or link to contact them

[@itistime467]

@@JLabAudio You love to hear that the original product was faulty through no fault of the customer? Strange marketing.

[@cherylsabol387]

I couldn't get these to pair until I watched your video. the 5 taps on each one in the case did the trick. thank you

[@smalls03]

I'm a huge fan of Jlab. I have a pair of the epic 2 wireless buds but I wanted to try the "true" wireless so I picked up a pair of these. They're much quieter than the epic 2 earbuds, that's a huge turnoff for me. Other than that they're great.

[@lnteIIigence]

I found these too quiet, but a sound booster app helps. I overboosted the sound initially but at a lower setting they're as loud as normal earphones. Okay, I'm pleased with them. They're the best design of the 3 pairs I've had so far, it actually seems someone's thought about the design and even things like the buttons, and the voice that tells you what's happening! My old pair jarred me every time they told me my battery was low 😅

[@kaykaylit4712]

We’re can you buy the charger for the case ???

[@godsfavoriteblister852]

Your deaf yo

[@riot_skullz-yt9904]

@@kaykaylit4712 the charger is attached to the case and you just plug that into a block/brick that goes into the wall

[@riot_skullz-yt9904]

What sound boosting app did you use?

[@lnteIIigence]

@@riot_skullz-yt9904 Pure Volume Booster, the app author is Polohalo 🙂

[@mu9956]

I love these earphones. Such value for money and features you would expect at such a budget price.

[@itz_ryugium3525]

I know right when I got these for 25 I expected buds to hold me over but they imo are better than the Powerbeats pro I have and those cost 10 times as much

[@saluuhi]

I have been using them almost 2 years however, i didn't know these features except volume up and down. Great earbuds.

[@Ravens92]

After a year of reliable performance, my Go Airs finally un-synced. The left earbud has no sound, but it toggles the eq and launches the assistant. Great earbuds for the price, and it lasted me a year. Any help is appreciated, 'cause the reset doesn't work.

[@ummjoe]

Sometimes the earbuds randomly turn the volume on my computer up or down by huge amounts. I found someone mention this on reddit, and a replier said the same thing happened to them, but that they hadn't found a fix for it. Aside from that, I can't find any mention of this problem anywhere else. I know it's not the volume control on the center of the left and right earbuds, because it doesn't happen whenever I'm adjusting them, it just happens randomly. I've turned off the windows setting that allows applications to take control of audio devices, but it still happens. I don't see anything about this in the support guide either.

[@matt-od8li]

finally learned how to reset the Bluetooth after it stopped pairing. ty

[@nickytaylor7532]

How do you prevent someone else from connecting to the J Lab Go wireless earbuds?. I heard someone else's music playing on them when I disconnected my earbuds from my phone & put them back in the case, they started playing rap music.☹️

[@rubygooden5468]

These aren't good earbuds

[@rcinematic]

My first Bluetooth earbuds. Always used wired earbuds. So far so good.

[@kaykaylit4712]

Do you know we’re can you buy the charger for the case ?

[@nicesosij2862]

​@@kaykaylit4712all you have to do is plug in the USB into just about any power bank you have like one of them you use to charge your phone

[@adri-elc3014]

For the price these are amazing compared to my AirPods

[@lovesure]

So glad to hear that, i really want an AirPods, but it's too pricey for me.......so i bought Jlab~ after burn in app sounds better~

[@emmanuellaboakye5637]

Hello I just got this and I love it however how do I turn it off? It has finished charging still in the case and keeps saying " hello, battery full ready to pair" Please is there any way to turn it off when It is not in use? Will really appreciate it.

[@JLabAudio]

The earbuds will automatically turn off when returned to the case. If the case does not have a charge, then it's not able to turn them off. You can charge the case or manually turn off each earbud by disconnecting them from Bluetooth (and they will auto shut off in 3 minutes). :) -Haley

[@sjfrank88]

@@JLabAudio to turn off they can't be connected to your phone? I'll try that

[@JLabAudio]

@@sjfrank88 No, they can be connected to your phone. They will automatically turn off when placed in a case that has a charge.

[@reklessgamer94]

These do not turn off when inserted in the charging case kind of counter productive if I have to keep disconnecting them from my Bluetooth settings

[@shauniegirl5598]

I just got 2 pair of these and I love them. This was VERY helpful 😀

[@kaykaylit4712]

Where did you bought the charger for the case ???

[@victorianasolitaire1410]

I bought the Jlab Go Air True Wireless today and I've been charging them since 7.30 this evening and it's still charging. I don't get it. Will it ever fully charge and go green?

[@victorvvc1925]

There was so many things I didn't know about these, thank you so much! They're really cool, I love them... but it looks like my right ear is bigger than the left one, cuz the right bud constantly falls

[@JLabAudio]

Try the different ear tips!

[@asiddiqinniss6866]

Idk where the sensors to power on are i tried mltiple tactics they are not turning on

[@Twinflame915]

These are so cool I’m definitely getting these 😍. I love the way you guys design your earbuds and headphones, you guys are great!!

[@stefanlush6890]

I can get both to connect via Bluetooth, but only one will be active at a time (only one will play sound at a time) I have tried it on two different handsets. How do you get both to play music at the same time?

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@ZHIGZAGON-]

I've been wanting these but I acquired the Jbuds air icon editions and im happy with them, a few months ago i tried the Jbuds air (Not icon) and They were awesome too. Thanks Jlab for your good products

[@z_lock1701]

Well I've got a problem my earbuds won't turn off when I put them in the case and even if I wait for them to turn off they won't charge. Any help?

[@gray4988]

It has to be plugged in with a charger head

[@cristianstemate1399]

one of my jlab earbuds stopped working and i cant hear anything from it how do i fix it?

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help. 😊- Haley Email [e-mail] or call 1-405-445-7219.

[@unknown-gm2ns]

got any info of it works because one works while the other does nothing while they are both out

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@ivelostallhopeinhumanity7249]

Got them had them for about a month now maybe a little longer my left earbud won't power on at all the charging case doesn't even light up when I put it in I really liked these but now they don't work

[@taliyahjennings7045]

i have the same problem but with the right bud :(((

[@zakkbyron]

My right earbud also won't work.

[@Mama-wn3it]

I have the same problem.

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@itistime467]

@@JLabAudio Why don't you just release a product that works for more than 2 weeks rather than put the burden on the customer?

[@tyrenzo5045]

OMG I love you !!! I thought I was boutta get beat for forgetting device on my sisters phone 🤣🤣🤣TYSM !!

[@marshmallowjackfright2595]

Thank you so much for helping for the last instructions, thank you so much

[@ananthuspillai9205]

I bought this one last day and feeling good. I have a doubt while using this . Can I use both left and right air buds together? Or it functioned only one at a time?

[@JLabAudio]

You can use them both together or either one separately. -Haley

[@hectorjimenez9761]

Only the right ear bud work ive been holding the left to connect but it wont

[@satsukikiri5869]

he said to have it in the case and tap them both five times quickly

[@Guh-Guh-Gangsta]

Where did you get that charging piece to charge the case I need it or I'll just return it to store

[@sangwoos_bat3750]

Ummm so I’ve been charging them for about 3 days and they won’t charge... I don’t know what to do.

[@JLabAudio]

Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@dee.karani]

They might be the wrong way round

[@TheRealLadyJenn]

My earbuds won't pair together. The right one works and the left one doesn't. It can be used for volume control and it lights up but no sound. I've tried everything!

[@loadedtoaster4954]

They're good but I like the sound better in the wired Bluetooth Jlabs. I use the Air an as my back up pair.

[@normprice5566]

Same

[@EmceeEmily]

I just purchased a pair of these about 2 weeks ago, they worked fine for the first week but are now randomly pausing my music. I know its not a charging problem because I will charge them before I use them and they will still pause the music. It will pause the music and I will have to manually play it from the phone and 30 seconds later it will pause the music again. They will also randomly turn up or down my volume every couple of seconds . Not sure if its because its too sensitive but I always wear my hair up so I know its not my hair that's doing it. Is this a defect or can this be solved? The sensors may be too high?

[@JLabAudio]

Please contact our support team at [e-mail] they can definitely help you out!

[@blazewelsh9673]

I just got myself a pair after wanting them for a while, only bad thing about them is they stick out in my ears lol

[@jdc2644]

Urm that's the point

[@tanzilhossain2693]

They are pretty small.. and getting the perfect fit is key

[@imaad668]

U probably have the wrong size. A bigger size could mean resistance

[@dzyv8913]

just got mine tdy and read the book i basically got everything but im just extra checking its lowkey nice

[@EddieGaming123YT]

Will it still works if I have 5.0 Volt and 1.55 A?

[@lillth9292]

These are definitely well worth the $30!

[@Mikey-ym6ok]

Haha. If you like quiet music more power to you

[@rhoneishajackson329]

So to charge them you can basically use any phone charging adapter that is 5v-1a. Correct?

[@JLabAudio]

You got it!

[@lobolonewolf8824]

First off. When I received these earbuds they didn't have any other tips in the box. Only the tips that were already on the buds. Also I have owned many other types of bud. And I found these to be the most complicated as far as tapping the buds to get different results. And they are super touch sensitive. On top of all this the sound quality isn't the best. I found Dr.Dre's Beats to be a lot richer and a beefer bass sound for about to same price. And they aren't as complicated.

[@kanavisgray3057]

These are great ear buds. I have 2 pair they are awesome. But will you make some more jlab omni headphones I had those 5 years ago and still havent fount any better

[@abdulkadirabdulibrahim2368]

Don’t waste your money... I bought a pair the other day and it stopped charging. Tried everything and can’t get it to charge FYI....

[@JLabAudio]

Hi there! Let’s have you reach out to our support team. They will kindly and quickly find a solution for the problem. 😊 - Madison Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Operation: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@zombiekilla9872]

I just bought me a pair off offer up for $15, they're actually pretty decent earbuds with a low hard hitting bass, the ones I bought obviously been used before me and work perfectly fine. Not sure why yours broke but dont knock jlab completely they're pretty quality.

[@itistime467]

@@JLabAudio It's lovely you have used the exact same auto response as your colleague Haley, even down to the exact placed same emoji. How lovely. What a great and interesting job you have.

[@drtechn0]

Does the adaptor come with everything?

[@douglasbeltran567]

My right one wont turn on

[@Criptofusion]

Same here did you fix it yet?

[@bigbodyshak]

B JACKSON i jus waited a few weeks, then it turned on by itself

[@hoigithoigit]

my right one turn on and it can connected but juz don't have any voice🥺😭

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@itistime467]

@@JLabAudio Cringy af Haley. Get a life.

[@nenan886]

I need help. I just got these earbuds as a gift today. I have went through all the guides for these. My left earbud wont turn on what so ever. I have even tried the "tap 7x to reconnect earbuds" but the left earbud only shows a blue LED when charging. When taken out it doesn't light up or turn on.

[@JLabAudio]

Hi Nena, sounds like they just need more time to charge. Try letting it charge for a good bit. If you still have the same issue contact us here: [e-mail] 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2

[@cons3quence1]

I can only hear from 1 earbud I regret buying these

[@babyvegeta5144]

Did you connect both?

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@cons3quence1]

@@babyvegeta5144 yes they are both separate Bluetooth connection even when I connect to both I can only hear out of 1 ear vud

[@dJ.kNiGhT23]

Hi there jlab I have a question can I use an Android block to charge this earbuds? Thanks!

[@marianaflores-cf2ki]

yea

[@19812000JR]

Took me 10 minutes to realize that they were connected to my tablet which was preventing me from connecting to my phone. 😆

[@ryanmartin1473]

I've had these earbuds for 2 days. The first day was just trying to find the most secure fit. I found that the medium sized tips worked the best. Day 2 and I found that the earbuds cut in and out. I put the earbuds back in the case and I put it back and the cutting wasnt there anymore. I'm a little concerned. Any answers to fix this? Update: I was listening to music and the left earbud just stopped playing. Putting back in the case and taking it out helped but that's another issue I found. I also found some echoing while watching youtube. It kind of sounded like the voice was glitching a little bit. It's only been the 3rd day with them and I'm starting to be underwhelmed Update #2: Small issues starting to come in now. I put both buds in and it seemed like the right side was louder than the the left. I put the left bud back in the case and took it out and now it sounds more balanced. Starting to consider returning them

[@bacon2589]

Same the noise when out then back then out my hasn't stopped I guess that what you get for buying 30 dallor headphones

[@JLabAudio]

Hi Ryan! Let’s have you reach out to our support team. They will kindly and quickly find a solution for the problem. 😊 - Payton Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Operation: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@mu9956]

These earphones are phenomenal, but sometimes whenever I'm listening to my music, the pitch of the music changes and fluctuates and cuts sometimes.

[@SafwanHashmi]

My call volume is super fine but media volume is very low. Nothing is working. While playing media j accidentally turned on Google assistant and the media volume became so loud

[@pedrochin2385]

Do these work with an iPad? I am not able to pair them with my iPad Pro.

[@drakehrdina183]

Hey is it possible to use the box from my phone charger to charge the case? I have an Android charger by the way (idk if that makes a difference)

[@JLabAudio]

This should work. You can use any 5V1A charging adapter to plug the headphones case into.

[@andrewrothman]

Which direction are these supposed to go into your ears? It seems like no matter which way I put them in, even with the smallest tip, they don't go in 'far enough'. I can't get any bass unless I am actively pressing them pretty hard into my ear canal.

[@JLabAudio]

As you're placing them in your ears try to slightly twist them away from your face. They should fit snug. If you are still having issues please reach out to our customer support team for help. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@alic6419]

@@JLabAudio I have the same problem so I just emailed support. So frustrating, they work really well but I can't keep them in my ear canals!

[@dawn7308]

I'm using 5V 1A, and the dock still isn't charging. No light's whatsoever. I just bought these two days ago. Is it still charging and the lights broke, or do I just need to get them exchanged or something?

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team to help you troubleshoot or process your two-year warranty. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@fl4ckogaming475]

same

[@calebdyrud5237]

So I know they can be used one at a time, but is there a way to have full control with only one? Because right now it seems to me like if I use the right earbud I can only turn it up, not down, and vice versa for the left side.

[@JLabAudio]

Hi Caleb, unfortunately, there is not. If you choose to use one earbud you'll have to use your device to switch tracks and change the volume.

[@calebdyrud5237]

@@JLabAudio ok, thank you

[@jenniferwarnke4682]

my earbuds are great, but they constantly fall out and i can’t figure out how to position them in my ears. should i get the smaller size?

[@STumpyOffical]

How do you use both of them at the same time

[@germainemawala6925]

Hey Jlab my Go Airs are great but something is wrong with the left one It connects but the speaker doesnt work what do I do?

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@Demetri450]

Is Jlab go air for all of them?

[@josuebinet2106]

Hello my name is Josue and I have a problem with my jlab air go , the right earphones not working o need help please ....

[@JLabAudio]

Hi there, please try troubleshooting to pair both earbuds together. 1. Put the earbuds inside of their charging case 2. Unpair them from your Bluetooth device, and turn Bluetooth off 3. While in the case, tap each earbud sensor 5x quickly, one at a time 4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights. 5. remove the remaining bud from the case, wait until you see a solid white light. 6. Turn Bluetooth on, and pair them to your device. If you have any questions or concerns, please do not hesitate to reach out. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 8-5 Friday 8-3

[@hads5279]

The triple tap EQ change works when it wants to. I hate the touch controls on these earbuds so much.

[@Aikora_F]

I am having difficulty trying to use them separately. With the earbuds having volume independant of the phone with the controls set for tap on left bud for down and, on the right for up it seems the only way to turn it back up if accidently lowered is to go get the right side bud so i can tap the button. Is there a way to allow one earbud to both raise and lower the volume or, be able to pause music with the side that activates assistant when double tapped?

[@JLabAudio]

Unfortunately, the only pair of earbuds that has custom control over the buttons/touch sensors would be our Epic Air ANC model. -JLab

[@jayailein]

An issue I'm having with these is the connectivity, whenever I try to connect both buds, only one blinks white and blue while the other one just blinks white, what am I supposed to do here?

[@abbysheridan7411]

I have a small complaint i got mine on easter but the volume randomly becomes quiet and I can't barely hear anything even with the volume all the way up is there a way to fix this?

[@JLabAudio]

Have you tried the reset option? -JLab

[@Samra_xd2.3]

Hi jlab i followed this and it only worked with the left ear bud and the right slow blinks blue and isnt conneting what do i do

[@matthyascathey7306]

Just bought these today and they light up and everything but only blue lights in the case but when I take them out they do nothing and won’t turn on, what’s the problem?

[@emilyv7088]

I put my earbuds back in the case but when I checked they were still connected to my phone, is there a way to fix this?

[@maddenfootballleague1286]

I also had this issue

[@emilyv7088]

Madden Football League I solved it. I just charged them and when I started using them again they worked.

[@JLabAudio]

Hi there, these will only turn off if there is a battery left in the case. Please make sure the case has a charge. If this doesn't fix the issue please reach out to our customer support team. H Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@philipong6613]

Lost the stereo effect. Now only one side work at a time. Bluetooth showed 2 devices. I tried to tab 5 times on both. Remove and both turn blu and white. Need one to show solid white and the other twinkling blue right? It is not happening. Why? How can I pair the left and right so I can get both working together as stereo again????

[@fathimasf2010]

Got these as a gift 1 month back and started using it only 2 weeks ago for music , maybe use it 2 hours per day, left ear bud has stopped working , I tried all the methods mentioned to try the left ear bud work , no luck; reconnecting , unpairing and repairing !! No luck ! HELP 🥺

[@zilongma5067]

These are great, however I notice sometimes that it disconnects audio and is only connected to call. I am wondering if that is normal.

[@JLabAudio]

Hi there, this is not normal and we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@jillianbleier]

Is there supposed to be a buzzing sound when the earbuds are charging in the case? Just received mine today and noticed the noise

[@JLabAudio]

Thats definitely an unusual error. Let’s have you reach out to our support team. They will kindly and quickly find a solution for the problem. 😊 - Madison Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Operation: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@vytolz5856]

I just got them mine had a buzzing sound but I accidentally put them in wrong so try to see if you put them in the case wrong cause mine doesn't do it anymore

[@itistime467]

@@JLabAudio Would you maybe, just maybe, be able to speak to your manager and by some miracle agree to possibly post some of the actual fucking solutions to the multitude of problems experienced by your customers? You know the same customers who are paying your wages so you can go and get drunk at the weekend and are just met with cringe inducing auto responses?

[@isabelarodriguez6529]

Hello , I just got them and they all look and fit perfectly but , how do I stop a song from going on? Thanks

[@JLabAudio]

You can pause the music by double-tapping the right ear bud. -Haley

[@shaunspires6972]

Lost my left earbud so been having to use just the right one but it's now cutting In and out and stuttering while phone is in my pocket . Do I need BOTH buds to reset them or nah?

[@JLabAudio]

You don't need both to reset just one earbud. -JLab

[@redcontroller4985]

when i try use the go airs i always have to connect both of them differently and i can only hear out of 1 of the earbuds is there a way can connect them together

[@shmyadelson2212]

Omg thank you so much my earphones wouldn’t connect at the same time only separately but this helped incredibly

[@denisedelaney2671]

How did you fix it? Mine are doing this too

[@desinelson7243]

^^

[@shmyadelson2212]

@@desinelson7243 the part where you press each of them 5 times that’s how I fixed mine

[@shmyadelson2212]

@@denisedelaney2671 ^

[@YourBizarreJoe]

Hey, I took the two buds out but one one goes on I was wondering if I could get some help.

[@JLabAudio]

Please contact our support team at [e-mail]

[@lcincinnati1201]

What about charging the case with the earbuds IN the case? Which is charging? Or are they both charging?

[@JLabAudio]

They are both charging if you are charging the case with the buds in them. The buds will stop charging at 100% battery while the case continues to charge. - Haley

[@morazan1990]

This little things do not connect to my iPhone. What can I do?

[@oekfoh8684]

First buds I can't figure out how to turn on without taking them out the case

[@asp3n0]

My left jlab earbud won't turn on. I've charged it and watched many videos but non worked what should I do

[@sakimalorm8541]

So I usually use these earbuds a lot but recently the left one tends to stop working altogether and I tried methods online but it will not turn on. I tried cleaning it and charging it but it won't turn on. Sometimes it turns on or charges like days later after not working. How do I fix this?

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@swagking7872]

JLab what if I lost my earbud on my Go air pop headphones

[@michelledevol5050]

Why does it disconnect when I put the right side back in the charging case but doesn't disconnect when I put the left side in. I like to use one ear at a time so one can charge while I use the other one.

[@fusion6922]

I have a jlab bt but the muc doesnt work and it doesnt say hiw to connect it even thought it says it has a uneversial mic so any help or vids that can help me?

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team to help you troubleshoot or process your two-year warranty. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@jasonzpiano]

Best earbuds I’ve owned well worth the money they last me ages while working out and very easy to use and sound quality is great too works with Siri iPhone very good

[@oddpotato1698]

My right bud works but my left doesn't, I did the tapping 5 times on each of the buds while in the case(the left bud also doesnt blink 4 time it blinks once slowly). However once I take them both out the left one never has a light turn on, while the right is blinking blue and white. I'm unsure how to fix this, do you have any information?

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@vinizzle7000]

Are these compatible with the app?

[@margaritaminaya8903]

Hello!!!how can i turn off my jlab , i cannot turn off

[@JLabAudio]

The earbuds will automatically turn off when returned to the case. If the case does not have a charge, then it's not able to turn them off. You can charge the case or manually turn off each earbud by disconnecting them from Bluetooth (and they will auto shut off in 3 minutes). -😊Haley

[@johnnyrobotfpv7104]

@@JLabAudio Mine do not power off automatically when put back in the charging case. Very frustrating when I answer a call and the ear buds are in my backpack.

[@nerdstimeprime9091]

I got a replacement left earbud and I can't get then to connect to each other. How do I do that?

[@JLabAudio]

Hi there, please try troubleshooting to pair both earbuds together. 1. Put the earbuds inside of their charging case 2. Unpair them from your Bluetooth device, and turn Bluetooth off 3. While in the case, tap each earbud sensor 7x quickly, one at a time 4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights. 5. remove the remaining bud from the case, wait until you see a solid white light. 6. Turn Bluetooth on, and pair them to your device. If you have any questions or concerns, please do not hesitate to reach out. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 8-5 Friday 8-3

[@SoSaReaper]

@@JLabAudio thanks!! This worked for me

[@Distant_Dubstep]

@@JLabAudio this does not work, I've spent over 2 hours just trying to get these damn things to pair together. No matter what I do both blink white and blue trying to pair seperately.

[@carlosboss4175]

Hot to play them both at time on iphone?

[@yaro4985]

Got them today.worked ok now left one os not working..After using them less than minute.Why left one stop working??

[@itz_ryugium3525]

I wasn’t extremely into looking at the controls until I was taking one out and it said “bass boost” and now I’m here