How to Handle A Dead End Call | 5 Tips

ABOUT THE VIDEO: What do you do when you don't know what to do? :D In this video, I share tips to handle a "dead end" call or those types of calls that don't seem to have an ending. These are based on my experiences only so if your account or company has different guidelines, please follow them instead.
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[@ReaNinja]

⭐ What to do when you don't know what to do? Comment below the fun stuff you do when you're stuck in a call that never ends. 🤣

[@ChardSimolata]

can you help me? i failed a group interview wherein we, interviewees pick a question , out of the box question ,and then and answer it on the spot . can you make a video about questions regarding out of the box questions ? thank you . more power to you channel

[@ReaNinja]

@@ChardSimolata Some samples kzbin.info/aero/PLpEXFgzuDIjC5q6HTBi5gE-TPoaacj02g Technically no right or wrong answers as long as you can provide a sensible explanation or justification.

[@cristoverdelapaz]

i just tell my customer that ive created a open tixket and someone from ourbmain office will call him after he hangs up i team up with my sme and wallah problem solved its just we are having system error that time i immediately called the member 5 stars

[@cristoverdelapaz]

i forgot to mention 1 hr and 40 minutes call deym =p

[@MsJam-xt5qp]

Thank you, Ms Rea for this video. I think this is the kind of video that I asked for in my previous comment ♥️

[@ReaNinja]

Glad to know 😊

[@kingyt5400]

I do everything fine but I mess up in the closing just when I tell the client the price they reject

[@pramodmistri8910]

Awesome information

[@ReaNinja]

Good to know. Thanks for watching!

[@embracinglogic1744]

Thanks for this video. I was wondering how to handle call center work when the call center only focuses on and pushes sales rather than customer service. This can be especially difficult for those who are not strong with selling. Hopefully, you do a video on this some time. Thanks.

[@ReaNinja]

Thanks for the suggestion. I'll come up with something about that. 🙏🙂

[@embracinglogic1744]

@@ReaNinja Thanks.

[@ninjasaga7929]

My formula for dead end call after you explained everything (emphathy and apology statement) + (is there anything else) = cx hung up 😁 Example. "I do apologized. I know that it can be disappointing for you however I already explained to you why we cannot process your request ... So is there anything else right now?" 😂😂 Most of them hung up

[@darlenealegre4861]

Can you do "How to decline a credit." Thank you.

[@ReaNinja]

One of these days. Thank you. 🙂

[@ChardSimolata]

can you help me? i failed a group interview wherein we, interviewees pick a question , out of the box question ,and then and answer it on the spot . can you make a video about questions regarding out of the box questions ? thank you . more power to you channel

[@ReaNinja]

Here's a playlist about tricky out of the box questions: kzbin.info/aero/PLpEXFgzuDIjC5q6HTBi5gE-TPoaacj02g It's not a lot but it might help. 🙂

[@michiyukikenji1159]

Survey calls po . Outbound agent . Pano maka kuha ng appointment . Insurance company topic po . Thank u

[@ReaNinja]

I'll see what I can come up with. 🙂 Thank you!

[@geracabuguas2267]

When u received a call from cx and asking your location for example Im from the Philippines cx maghahanap ng native American agent. 🙄🙄

[@psalmsin5271]

Hi Ms. Rhea , Can you please give me advice on what I will do if I am being mock by a tenured agent . We are on Training but from this point he mocks me all the time we get along. Also my other co Trainees that are newbies. What should we do to avoid bullies?

[@ReaNinja]

Ignore that person. Whatever he/she's doing to you is a reflection of his personality and past hang-ups. Focus on your own growth and development. If you feel the person is already harassing you, report to your TL.

[@avyreyes4393]

I hope you'll be able to publish a book

[@ReaNinja]

So sweet of you. Any book ideas? 😊

[@avyreyes4393]

Rea Ninja just like this whole thing. Call handling tips, Empathy, signature response... Because not everyone can watch vids at their workplace but everyone can read cos its handy. Esp at our work place, The only time I can watch vids is during break and our pantry has poor connections.

[@ReaNinja]

Understood. Perhaps in the future. Thank you ❤👏

[@r.kafridi8027]

From which country are you? Second question is as a foreigner can I find a job in Malaysia?

[@ReaNinja]

Philippines. And yes you can certainly find a job in Malaysia as a foreigner if you have all the requirements.

[@r.kafridi8027]

@@ReaNinja I have bachelor degree but it's actually Pakistani degree not Malaysian so I don't exactly know. As a accountant I have three years experience but know I will find a job or not and second what type of Visa will be suitable for call center job? If you know

[@ReaNinja]

Hmm not familiar with visa in Malaysia, sorry. But I'm guessing it's still the same working visa for any foreigner. There's no specific type of visa for a call center job or something like that. I might be wrong though.