Call Handling Tips: Warm and Cold Transfer (With Sample Call Flow)

In this video, I share with you the basic guidelines to do call transfers. Warm and Cold Transfer are the most common methods. I also included transfer tips and sample call flow. :)
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[@ReaNinja]

⭐️ Are you excited for call transfers? 😂 Any questions? Comment below!

[@m.l.c.1303]

Please don't stop doing videos.

[@ReaNinja]

I'll make videos as long as possible. Thanks for your support.

[@m.l.c.1303]

Belive me when I tell you. As a call Center representative, your videos are priceless.

[@ReaNinja]

@@m.l.c.1303 That means a lot. Thank you.

[@Amaro2021]

HEY THANKS! Lol I was like what is a cold transfer? Aha appreciate it!

[@dawnsison1066]

Hello ms. Rea can you also make a video about different metrics and share some of your experiences regarding that. Thanks!

[@ReaNinja]

Hi Dawn. Great idea! I'll put that on my list. 👍 Thank you!

[@veronicaojeda4846]

Hi Miss Rea, I feel so embarrassed, still I need to ask What does the lady say in this part of the conversation I´m calling........ (4:22) I can't log in into my.......... (4:24) no matter How many times I tried. Could you help me PLEASE

[@ReaNinja]

can't log in to my online rewards account. :)

[@veronicaojeda4846]

@@ReaNinja thanks : )

[@abyguez8671]

Love your accent and your videos!!! keep on doing this you are doing terrific!!! 😊😊😊😊😊❤❤❤❤

[@ReaNinja]

Wow that means a lot to me. Thanks as always Aby! 💗🙏😃

[@vixbob2366]

Its already a week since we start taking calls, and im absent today. It started as a sore throat and by the end, im voiceless. Any advice to recover? Also, how am i gonna avoid this again in the future?

[@ReaNinja]

Sorry to hear that. It does happen sometimes. Just drink lukewarm water instead of cold water when you're taking many calls. Add lemon to your water when possible. I also tried Bactidol mouthwash to cleanse and Strepsils lemon flavor to ease the sore. Hope that helps. Voice rest is important.

[@ellaine157]

Hello! Rea! Thank you so much for this video. I now know what should I do to my maccall haha! I'll comeback here once I'm already hired!..

[@ReaNinja]

All the best ❤️

[@michael2244]

Whenever i want to transfer a call, i always get. "I don't have time" I'm at work" I'm driving" "Call me back I'm busy" "Now is not a good time" etc

[@wanshuuuu5453]

Tips naman po for the phone interview. Dalawang beses na kasi ako nag-fail sa Eperformax hays. Gustong gusto ko talaga makapasa don 😅

[@ReaNinja]

Dont lose hope and try again! 😄 Maybe this video can help: kzbin.info/www/bejne/paKVc2Smid9oh7M The phone interview tips are towards the end. 😄

[@sheigurk747]

❤❤❤❤

[@pennkristallucente7547]

Thank you for your videos. It helps a lot!

[@_world13]

Sample call flow for CSR retail account with possible scenarios please. I'll be having my first day of training on Oct. 5 and I want to expand my knowledge about it before I even start because I'm just a newbie. :( Please notice my request, thank you in advance! 💕

[@markballesterosrigon3856]

ms rhea it really helps me a lot with your videos .thank u .may i ask how to prepare for v&a test

[@ReaNinja]

Brush up on comm skills 😊 Here's a playlist kzbin.info/aero/PLpEXFgzuDIjAP5ezMCpobt_s3rSAB9Ghg

[@carlos-rh9lq]

it was really helpful, just i was looking for

[@m.l.c.1303]

Thanks Real. Your videos are so useful

[@ReaNinja]

Welcome and thanks for watching. 💗

[@XDEMHDx]

thank you soo much this helped me with my assignment

[@UsaM]

9:30

[@zhasriahdadigan107]

💗💗💗💗💗💗💗💗💗💗💗

[@peaceemmanuel4485]

Thank you for this helpful information

[@ReaNinja]

Glad it was helpful!

[@heybubblesbee]

thank you for this! i am still on training as a tech support and this is my first time to work as an agent in a BPO company. i'm having a hard time with these types of process like transferring a call because we aren't given spiels as a reference to practice with. that's why I'm too nervous for mock calls, I never know what to say because I'm afraid that I won't sound professional or that I'll sound inexperienced like i don't know what I'm doing.

[@ReaNinja]

Hope this video helps then. Thanks for watching and good luck. ❤

[@zeetubania7643]

its so informative loving it!

[@ReaNinja]

Thank you! Glad to know you find it informative. 😄

[@sarahmaezamora1717]

Dont sayxalways i understand. Cause in reality you dont

[@ReaNinja]

What if i do? 😉

[@madelinerosado6751]

Thank you Rea! you're awesome love your videos all.

[@ReaNinja]

Welcome Madeline! ❤

[@EmpressMin]

After warm transfering then doing conference, what should we press or click to leave the call? I keep forgetting..

[@heri_bolanos]

You just hang up the call 👍🏻

[@ianroyramirez6129]

Leave 3 way call

[@aha5888]

Can you send me a link, similar to an online call center training. If u don't mind. Tnx

[@ReaNinja]

I'll see if I can find one, but right now, I don't know of anything like it yet. 🤔😃