How to Hard Factory Reset ASUS Router? (Method 1,2 and 7) | ASUS SUPPORT

[@Aint1S]

I'm having a terrible issue on my GT-AX11000 RAPTURE PRO. It shows that it's not connected, but it's sending internet to my wired devices; however, it won't send anything to my wireless devices. The WAN light is always red too... I have 1Gbit fiber from Spectrum and I really like this router's features for keeping other family members out of trouble on such a fast connection. I noticed the troubleshooting flow chart that Asus had online and I'm at the very bottom of the chart, where it says contact Asus support. I've only had this router for one day and have spent 8 hours trying to fix this strange issue.

[@asus_support]

According to what you described, I would suggest you bring back your device to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

[@byusaranicole]

Thanks! ASUS makes setting up a new network super easy, too! Thank goodness! Now to reset password on EVERY. SINGLE. DEVICE. I. MY. HOUSE. Yay? Wish me luck!

[@pankrator101]

"The router will auto reboot when the flashing stops" Is it normal that it takes forever for the flashing to stop? Should I reboot it myself? I have an RT-N12E C1

[@asus_support]

"If there's no response for a long time, you can restart it to confirm. If it still cannot be restored, I would suggest you bring back your device to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

[@masterbezeled]

Great video. Really helped me out. Thanks.

[@ProjectDv2]

How was method 7 any different from method 2? Also, what's the deal with methods 3 thru 6?

[@asus_support]

The main issue is that different models have different reset methods.

[@ProjectDv2]

@asus_support except that both methods 2 and 7 are the *exact same method* so that really doesn't address my question. And I'm still wondering about method 3 thru 6.

[@asus_support]

Here are all the reset methods for your reference. [Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list www.asus.com/support/FAQ/1039074 Thank you.

[@anilaogria5726]

I have an RC5300. So, what do I do if the Power LED behaves the exact opposite way from what you describe. Meaning: Instead of going from immediate "on" when power switch is turned on and then to off (or blinking) after 10 seconds of holding the WPS button; it instead displays the power LED as OFF for about 10 seconds after powering up, and then becomes ON (lit) after those 10 seconds. Releasing the WPS button after 10, 20, 30 seconds (or more) never causes it to go off? AS a side note, the power button showing as OFF for about 5-10 seconds is normal for my router. Does this mean something is seriously wrong? I still can't get it to firmware update (auto or manual) for the last three versions. Says it is "Applying Settings, Please Wait".....but that goes on for up to SIX HOURS before I get frustrated and stop the process.

[@asus_support]

Please refer to the instructions here for further confirmation. [Wireless Router] ASUS router RT-AC5300 Hard Factory Reset - Method 7 www.asus.com/support/FAQ/1046971/ Thank you.

[@anilaogria5726]

@@asus_support So, in essence, you send me to a video on how to Hard Reset my router, that in my original post I told you DOESN'T WORK. Wow, now that is some pretty bad customer service. Did you even read my original post, where I mentioned the LEDs behave the exact opposite way of these methods?

[@asus_support]

The FAQ link I provided is specifically for the RT-AC5300 and includes pictures. 1. Turn the power off. 2. Press and hold the "WPS button" and turn the router on. 3. Power light is on (keep holding the WPS button). 4. Continue to press and hold the WPS button for 10 seconds until you see the power LED light turn off or the power LED light flashing, and then you can release the WPS button 5. Reboot your router by manually pressing the power button. Find the "WPS button" on your RT-AC5300, kindly refer to the following picture: kmpic.asus.com/images/2021/11/04/e307934b-91db-4a85-8400-4c61ba22d586.png If the issue persists, I recommend contacting local customer service or sending the router for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

[@heraclitus5348]

On the ASUS AX88U PRO and the ASUS GT-AX6000 I have WiFi turned off by default but when I turn on either router, one of the two WiFi lights remains on (either 2.4 or 5Ghz). Why? Every indication is that WiFi is turned off, yet one light is always on; the only way to turn it off manually is to use the WPS button (set to turn WiFi on and off), turn WiFi on, then after a minute, turn WiFi off, and then WiFi lights are all off. WHY? I can't find any setting anywhere to address this.

[@asus_support]

Hi, may I ask if your question is related to router? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. rog-forum.asus.com/t5/gaming-network-products/bd-p/HSS_Networking Thank you.

[@chozen_juan]

Tried hard reset and wps reset on ax5400. Nothing works. Cannot access router login page. 😢

[@Sunnysingh-qs1sy]

Same here, i switched to AP mode but now asus setting page not showing up 😢

[@chozen_juan]

@@Sunnysingh-qs1sy Keep trying. I finally got it to work after a hard reset.

[@asus_support]

Hi, may I ask if your question is related to a router? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. For our laptop series products, we have created the forum specifically for users of laptop products. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/networking/bd-p/Networking Thank you.

[@hutao7754]

Will this reset password also??😮

[@asus_support]

Yes, it will also reset the password.

[@AI_Ralph]

@@asus_support…….

[@WaNaWe-ju7en]

why the wifi not blinking after do this on my ax86u

[@asus_support]

We recommend you try a hardware reset again. If the issue persists, it may be a hardware malfunction. We suggest you take the device to a service center for further inspection. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

[@hutao7754]

Will this reset password?

[@asus_support]

Yes, it will also reset the password.

[@rl848]

Hi, I just bought the RT-AX86S and installed in my home. The RAM usuage is high, it shows 94% in use. Is that normal? I am using the latest firmware. I reset and rebooted router but the RAM does not go down. Previously I had a GS-AX3000 with the same home setup, same devices, and RAM was only 57% use. Do I have a defective RT-AX86S?

[@asus_support]

Hi, according to your question, if you reset and it still at 94%, it may be the RAM issue, it is suggest that you go to nearst repair center for repair. Thank you. www.asus.com/support/rma-location

[@peternelson1477]

Also if you have your history monitored for websites that are visited on your internet, that takes up a lot of RAM I came to realize.

[@j_w1010]

I've done the reset on my ac68u using Method 1 but when I try to set up afterwards, the network name is password protected and named "Asus-RT-AC68U". I've tried the default password and my previous password but doesn't work. What else can I do?

[@asus_support]

Hi, Please refer to the following FAQ to confirm if entering 'admin' in the username and password field allows you to access the settings screen. [Wireless Router] How to enter the router setting page(Web GUI) (ASUSWRT) ? www.asus.com/support/FAQ/1005263/ Thank you.

[@allsolverengineering8514]

puede ser admin, admin, o conecta el router directo a la computadora con cable y sabras toda la información

[@mapg83]

RT-AC3200 modem just stopped working. Connect power source > turn on modem > all lights flashes then they trun off, but there is a "faded" light on the WPS. Tried hard reset: Disconnect power, hold down the reset button for 5 seconds, connect power source, same thing. Soft reset: hold down power button, same thing. Any help on this. Looks like a software issue, but unable to determine since its not giving any network, not even turning on (just the faded wps light)

[@ilsy]

Hola, yo tengo el mismo problema,lo pudistes resolver?

[@mapg83]

@@ilsy no, lo llevé con un técnico especialista y me comentó que el problema fue que un chip lógico se le borro la información y no hay manera de restaurar eso más que en la fábrica que le pongan uno nuevo 😞. Así que estoy todavía viendo que hacer....

[@danielinthewoods411]

So, if Method 7 doesn’t work on my RT-AC5300 is there anything else I can do. It is behaving really strange, won’t let me access settings and I can’t reset it using Method 7.

[@asus_support]

Hi, according to your question, may I ask whether method 1 and 2 work for you? Which steps of method 7 is not operable? Have you press and hold the WPS button then turn the router on?

[@danielinthewoods411]

@@asus_support the methods are the same, the outcome is the same. If I try method 7 I always have more then one LED light on. The lights never behave as in the video.

[@amitpatel2409]

I am getting similar issue and reset would not work with Method number 7

[@danielinthewoods411]

@@amitpatel2409 With the RT-AC5300? I finally managed to do a reset today, with the physical reset button. It had not worked before but after a few tries today that included leaving it without a power cable for some time. You need a pen to press the reset button and it is hidden to the right of the Rj45 connections. Right of the antenna (easily hidden by the antenna). Maybe that also can help you.

[@asus_support]

@@amitpatel2409 Hi, according to your question, have you try using reset button or via Web Gui? Also, could you provide the router model and firmware version? Thank you.

[@freeanto1323]

trus fungsi tombol reset buat apa? 😁😁

[@JoepSwagemakers]

I have the AC1900 and it's the worst router I've ever had!! I can't even get it to reset properly and I have to do this every few months because the damn thing is not working as it should!

[@asus_support]

Hi, according to your question, may I ask have you try the steps according to the video or the FAQ at the description box? Have you make sure that firmware is at the latest version? What kind of problem your router encounter? Could you provide the details of the problem? Thank you.

[@jhambone9190]

same here, it's a frustrating piece of junk.

[@jhambone9190]

Method 1 works but the router does not have a wps button. It has a pair button. I know they do the same thing, but the conflicting terminology adds to the confusion. the router literally takes 3-4 minutes to boot up which is comically horrible.

[@asus_support]

If you have followed the above steps but the problem persists, I would suggest you bring back your device to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

[@jhambone9190]

Pulp*

[@jallen1227]

Odd, maybe just a language understanding - same method just on different routers

[@NumeralEmpire]

Wish I can press like button but sadly none of this dancing moves helped.

[@asus_support]

If you have followed the above steps but the problem persists, I would suggest you bring back your device to our service center for further confirmation. The following is the contact information: www.asus.com/support/service-center-location Also you can contact the local service center for help. The following is the contact information: www.asus.com/support/CallUs# Sorry for any inconvenience it may be caused.

[@Mosstone]

those are all the same method

[@JimmyWestra]

What settings page of the router?

[@asus_support]

Hi, sorry for not being understand of your problem. Whether you want to hard factory reset the router? Have you try the steps according to the video or the FAQ at the description box? Also, could you provide the router model? Thank you.