How to Install Arlo Video Doorbell: Easy Step-by-Step Guide

[@darioz5894]

It's really disappointing to see how many people have questions in this thread and Arlo has not bothered to answer one of them. Great customer service guys!!! 😒

[@dougroyce5784]

Sucks. The give you a whole system an just QR codes

[@MIABot]

I mean they are running ads on this video…

[@Resist_Oppression]

Arlo definitely have shit customer service.

[@bryandimery6509]

Wouldnt have questions if they didnt insist on a video that takes WAAAY more time than paper and has ads.

[@mpineyro77]

I’m returning the one I just got. I thought it was no cables to deal inside the chimes but there is

[@jimloretz6183]

As an installer it would be nice to have directions some where that don’t require me to down load an app to install for customers while they are not at home. Can’t imagine why this is not available.

[@vrezai]

This is suppose to be an easy setup for homeowners. A simple solution would be to schedule a time with the homeowners when installing.

[@rickcorsi7618]

A simpler solution would be to have printed instructions, as the original commenter stated.

[@AshLilyNeko]

@@rickcorsi7618they are probably trying not to waste paper tbh and honestly if a “professional” installer can’t figure it out from the supplies and this video they have more issues than not having written instructions lol.

[@LeoInterVir]

Proper installation of any video doorbell requires setup and app installation... I agree that paper directions are nice to have but you're going to have to be by the owner as it is.

[@lesliecruz9985]

Let me tell you, You guys are amazing i bought the arlo video doorbell and guess what am just waiting to call monday to do an rma . cant believe that your doorbell dont work with my existing 50,00 arlo chime either with my mechanical chime. Looked online and seems like an ongoing issue. So ijust decided to keep my old arlo doorbell and save some money. In the future i will sugest to make things little more compatible especially when this brand its not cheap

[@rlevow9581]

That is under development.

[@jimfreudenburg2524]

WHAT ARLO APP? Can’t find one that has installation instructions

[@tcddreawves7854]

Not the greatest explanation video but I figured it out. Not sure who has a circuit breaker just fir the door bell but it was low voltage so I wasn’t worried about it. Screws for mounting the door bell are really way too big as I had trouble getting the door ringer to lock in place so I had to install my own screws. Other than that it found my base unit and works great.

[@dl-12388]

I'm wondering, why is the Arlo Video Doorbell still not integrated with Samsung's Smartthings app? A bunch of Arlo smart cameras are integrated with Smartthings but not the video doorbell. It would be a huge help if we can manage the doorbell via the Smartthings app instead of having to download an additional dedicated app.

[@losingharry]

Glad I get to watch an ad when I come to an installation video from the actual manufacturer 🙄

[@jasony724]

That famous arlo delay is drawing me away

[@vsapp1083]

If the company is making a how-to video that involves any electrical wiring, at least show the proper procedure. When you showed the wires being attached to the back of the doorbell camera, it shows the red wire being tightened under the screw terminal but it is wrapped backwards. Wires always have to wrapped around the screw in the same direction the screw turns. The white wire was shown correctly.

[@mochoa1034]

A year later and you are still correct!

[@andrewolejarz5293]

I noticed this too, glad you mentioned it so I didn't have to!

[@scarlett4933]

what if you don't have a ring box or previous doorbell?

[@joshuagifford4002]

Order a 24 Volt transformer from amazon and just skip the step with the chime box. You'll wire this right into the arlo using the leads. www.amazon.com/Hotop-Transformer-Thermostat-Compatible-Honeywell/dp/B07FT2RCG9/ref=sr_1_27?dchild=1&keywords=24v+transformer&qid=1586877280&sr=8-27

[@paisaco]

@@joshuagifford4002 how does this work?

[@Handsome.Thoughts]

Can I not use this door bell footage with my free 5 days of cloud storage from my Arlo cameras?

[@kakfilm]

What if you don’t already have a chime box?

[@terrilee27]

The hardest part I've had with installation is finding a screwdriver small enough for the back where you attach the wires. All of mine are too big and an eyeglass screwdriver was too small. I had to go buy one!

[@myrimu9829]

For anyone worried, a Phillips #1 is what you need

[@s9benne]

What if I don’t have an existing doorbell or chime box?

[@Teo-12ph]

Mike Bennett then buy the wireless one

[@hanhtran-mcnair5612]

Where can I purchase an Arlo power kit I don't see the option on Amazon or the website and it did not come with my doorbell

[@drivewithpapadave898]

I purchased the wireless one but wired it in with the existing wires for the chime. How can I get the chime to continue to work?

[@bagofsoda7464]

I can’t find the step by step I structuring on the website as mentioned or in the app.

[@Daniel-dg3np]

I know you likely chose our Arlo camera system primarily because it is wireless. So we've have added this wired video doorbell. You're welcome.

[@doommetalgames666]

Obviously this is to avoid the need for constantly changing batteries. No need to purchase this one if you prefer a completely wireless/battery driven solution right?

[@darkspectro100]

Can I record the videos from the doorbell in the "hub" from arlo Ultra in order to avoid the monthly fees or only the ultra cameras record to the physical memory?

[@albertrogers7996]

Ans this question

[@albertrogers7996]

Can I record videos without a monthly fee

[@jonboz2577]

Can this doorbell be mounted horizontally? Will this doorbell interface with the original Arlo, wireless cameras?

[@ttamcc.4674]

Nah it won’t!!

[@ronaldeberhard9704]

Wouldn’t the videos and photo frames be sideways? Lol

[@neoprimato1959]

It seems from the video that the unit can easily be taken/stolen off the wall by thieves since there are no security screws retaining it like the Ring Doorbell does. It seems like a great device with a lot of features, but is Arlo addressing this one obvious deficiency?

[@rlevow9581]

So far only a tamper alert. Not very effective.

[@stevenews5910]

Lots of items can be taken off a house by a thief. Since this won't work w/out the adapter in the chime box, it would be of no use to them. Besides, you would have them on video prior to removal.

[@rebelartwork]

@@stevenews5910 problem is people just nick this sort of thing to annoy people. And even with an alert that it's been stolen you've still got to go and buy another...

[@bdogrom]

It's useless; who would want it?

[@ronaldeberhard9704]

Why? You’ve got an HD video and photo of the thief on your Arlo App. Come on man!

[@candytorres1499]

My Arlo video doorbell can't find a devices. How can I make this work? at the end says no doorbells were found

[@jondavis1025]

Instructions aren't great. How hard is it to include paper instructions on how to install the damn thing? Also, apparently you need a vice grip to pop the thing back together. I've been fighting it for 40 minutes now and I still can't get the door bell to clip back to the base. If I wasn't already outside I'd throw the thing out the window.

[@Lengpink]

I just change the Wi-Fi modem and all my Arlo cameras and doorbell are all remove from the app. I can add devices to the alto but the doorbell essential wires is impossible to install. I don’t see the solid white even thought I turn on the breaker. And it never scan the Code. Do I have to remove everything to install the doorbell. Or what can I do with this situation? Thank you

[@mrxmrsyau]

is it compatible with Apple Homekit ?

[@devilmetal]

What Can i do if the power kit burn out?? Can i buy the chime you sell???

[@thomascostello8893]

Who sells the arlo store I can buy ?

[@petesantana7302]

I got the doorbell 4 days ago started working great and stopped connecting Rested and not connecting Removed and reinstall Wi-Fi added to the Wi-Fi Xfinity app to avoid blocking Several attempted and not contacted Get the chime and reads the QR code And just don’t connect Any idea?

[@rezlaso2742]

Im having trouble connecting my wifi i cant find it

[@benson556]

Will there be a wireless video doorbell in the works?? This is disappointing as I waited since last year and you have a product that is limited to certain homes.

[@tusueno1]

I'm having so much trouble putting it on the mount. I go up but the bottom doesn't want to budge....I need help

[@rlevow9581]

Try using the wedge. It will give you a little more room to "bury" the wires and wiring nuts. You need them to be as far down as possible.

[@AM2PMReviews]

Yes me too it’s so annoying

[@AM2PMReviews]

Richard Levow for it I am using the wedge but still it doesn’t click in

[@twolittlelungs]

If you have not used the screws that come with it, or not got them buried totally flush, the screw head will protrude and rub on the back of the door bell itself. Either that or you have too much cabling in that tiny little space they give you.

[@fredericktheron3635]

YES !! They don’t have enough room for the wires that connect to the doorbell and it won’t clip into place. How hard would it be to change the design to have a bigger recessed opening for wires??? The instructions even say that you need to twist the wiring together with a clip if you have to extend it - no way that clip will fit in there ! I finally got the bottom to clip in after MANY tries & by moving the wires around and forcing it in… needs a Re-design.

[@KiloOneThree]

Need a wireless version. A peephole version like Ring would be good. And faster response and recordings.

[@merlo2913]

What does red led lights mean

[@machalot]

A 6mm drill bit is nearly 1/4". How can that be right?

[@garychandler5274]

Because there are 25mm in a inch.

[@machalot]

I thought that was huge for the screw holes. But I missed that he said "if you're installing with anchors."

[@wolfman3284]

Okay. So is there going to be a non wired option later in the future? I have been waiting for this for my system and glad that it’s here.

[@Drix_76]

I'm wondering the same thing. I only have a wireless doorbell.

[@LoboBooster73]

Product was rushed to market. Has several installation flaws. Router, guest network, doorbell transformer, etc. Not to mention poor technical support. Poorly made, poorly designed. Very disappointed. Hopefully I get full refund.

[@snausages43]

Mine is flashing red and white. Not many solutions online except someone says to disconnect it and reconnect it.

[@ArloSmartHome]

If you continue to experience this, we recommend reaching out to our Support team. For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.

[@sik59rt]

dimensions of the camera on your website would be pretty helpful...

[@Dmwntkp99]

Do you get notification on events via cellular phone network not wifi and is it free?

[@AM2PMReviews]

Mine is not clicking into the bracket...errr

[@gregoz6]

I followed this set up and the device is not being found. What else I can try?

[@rezlaso2742]

Same! Im struggling

[@Jaralense]

Did you both solve it?

[@gregoz6]

@@Jaralense I went with a different product

[@extrememod_ahu]

What if there are no doorbell wires preinstalled? What are the specifications to connect the doorbell to power?

[@1morevictim]

You’re screwed

[@LeoInterVir]

This video doorbell is meant as an upgrade to a preexisting doorbell. Wireless/battery versions are meant to work with their own chime, usually included in the box. The box even states it needs existing wiring.

[@jennycoo5879]

How can you find the code on your phone

[@ajw2985]

No option in app for camera doorbell and chime?

[@douglasharrislane2748]

When using the Arlo Doorbell does the person who ring the bell "SEE YOU" without your clothes on when you answer the door ? Thanks

[@19MusicMaster93]

If you answer through the app its one way video and two way audio if that's what you mean by answering the door. Nobody sees you.

[@douglasharrislane2748]

@@19MusicMaster93 Thank you for the info I am a AANR member and I don't want to be catch with my pants down.

[@jammmer2]

I have no Idea how to hook up to the chime box

[@justinye1735]

Larry Van Dyke same

[@TheLwaller09]

Whats to keep a their from stealing the face plate??! It just snaps in? There's nothing to secure it???

[@jasony724]

All doorbell cameras are like this. Anyone can steal it, but as long as you have functioning camera then you have the perp recorded

[@kman915]

I have no doorbell chime box. And the original doorbell wiring is so old, that it's not connected to any power source. And it's not even connected to the fuse panel.

[@phongle-vb3qi]

May I ask the power kit wires can connect either to the terminal of the existing door bell chime. The power kit wires doesn't highline the +and -. My door bell is made by Nest

[@aaronjones5415]

It's pretty plain and simple, and they said contact a licensed electricians for install questions being the video

[@TB-nf6bs]

I need to see it to believe it. What to expect? 1 minute to see live view after someone rings it. Yeah they will get bored and leave by then. Please work on your servers or whatever you use to get the video back to us.

[@WenyuMelodyMoves]

Is there a way to install the wire free doorbell without drilling a hole?

[@cory_aqua]

Command strips!

[@naveen4nse]

This company does not have any phone support or customer support. We have followed the instructions three times. When we get to the part where you hold the phone with the QR code up to the camera, there is no chime. So the doorbell works but the camera part does not work.disappointed with no technical support

[@mariohugebones6609]

Where’s the QR code located?

[@almostmrsstuhr]

I’ve asked customer service this repeatedly after mine randomly quit working 6 months in. Was told to remove it from the hub and add it back, but it was unable to rediscover it

[@walterandreis5083]

10+ seconds delay on video feed.... when it works...

[@aintnunbutapenut]

Will this record and work on motion detection without the subscription just like the normal arlo cameras ?

[@44125]

Sadly, I found out the hard way.... you need the subscription to record. I have it set up on my WiFi network... wondering if i add it to my Arlo hub if it will work like the other wireless cameras (records and saves for a month at no charge).

[@albertrogers7996]

What the best way without subscription

[@bradleycjohnson3860]

You need a very small Phillips head for the back of the camera...

[@eddie763]

Arlo video doorbell the internet 5G o 2.4 what internet need?

[@ArloSmartHome]

Hi, thank you for reaching out and showing interest in Arlo. The Arlo video doorbell uses 2.4Ghz. For more information, you may check these articles below: Arlo Essential Video Doorbell Wire-Free FAQ kb.arlo.com/000062526 What are the minimum requirements for installing and using my Arlo system? kb.arlo.com/000062043 ^GC

[@cardonaman]

Mine won't pick up the qr code. It blinks for like 3-4 seconds after I press the button that's it

[@antoniomascia1039]

Ciao mi puoi spiegare la cigalina come si fa a configurare io questo tengo come si fa pure la risposta personalizza quando uno nn risponde aspetto una tua risposta grazie mille.

[@preppermintpatty3750]

Can you safety theft secure this device?

[@rhdiaz1989]

I installed as instructed and I get the white lights on the doorbell but then they turn red

[@rlevow9581]

Are you on a 2.4ghz network?

[@3duardo17]

They Skipped the hardest part... having your video doorbell actually be discovered by your phone

[@stevenews5910]

Maybe you missed the part where he held up the phone in front of the camera to read the IRQ code?

[@3duardo17]

@@stevenews5910 no, I didn't miss it... Once you do that... It stays "discovering" the door bell until it times out ... And you have to try again... And again... And again... And again. And again

[@mikethompson4558]

Yea same with me did you figure it out

[@3duardo17]

@@mikethompson4558 I created a whole new Wi-Fi point/ shared my Wi-Fi point as a QR code outside of the app

[@rbtone691]

@@3duardo17 I'm having the same problem with my Doorbell. I need help

[@vinyljunkie70]

Had ours since just before Christmas, fit it as per instruction, works great...BUT causes a low volume buzzing sound from bell ringer box each time it's activated...Does anybody know why this is? Also what is the switch on the little white module for (Bell box one with O/I on it), and what position should it be in?

[@jbeck721]

It should be at O. The buzzing might be from the tone setting. Do you have it set to digital or mechanical?

[@aaronjones5415]

Make sure all your wire conductors are touching only the terminals and not making contact to anything else

[@human1513]

The instruction via the app are confusing and crap. This is 100% better.

[@frediawilliams5922]

Need to know how to install your first arlo doorbell

[@CPDannii]

From what I see here , there are a lot of questions with no answers... I don’t even know if it’s worth the o ask but here goes... what if you don’t have a chime ... at the moment we have a wireless one... that needs to be plugged into a socket. I really don’t want to send it back

[@patfiore7510]

I am so sorry I bought this Arlo door bill the QR code does not work It's impossible to set up mediator take it back impossible setup

[@RenaGoss]

We were sent with the wrong size screws I think. It seams too small & the washers are too big

[@ArloSmartHome]

Hi Rena! Thank you for reaching out. For your concern, please contact our Arlo support by navigating to Settings > Support within the Arlo app for your available service options. ^GC

[@ИннаЗемцова-ц2х]

This is the second home in which kzbin.infoUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU we've replaced our "regular" doorbell with a Ring video doorbell and we really enjoy it. It is very easy to install and it works very well, with a clear picture through the app and good in-home use (we added the chime, which is also easy to install and doesn't require another thought to use).

[@cealcharlo1146]

Can we have someone come professionally hook it up??

[@ArloSmartHome]

Hi Ceal! Thank you for reaching out and showing interest in availing of our professional installation service. Arlo now provides installation services with OnTech. For more information, please read this article about Ontech: kb.arlo.com/000062597 ^GC

[@giuseppedainotti2369]

I thought you say it was wireless ?

[@javidaziz912]

DOES NOT SHOW HOW TO WIRE A DIGITAL BELL WITH EXISTING TRANSFORMER

[@iamjefe]

Nice!!! That would be a great addition to my Arlo Pro 2 system. Hey Arlo hook a brother up 🙋🏾‍♂️😬

[@zombie266]

Bought Arlo wired ring bell and when I try to set it up, it is asking me to locate my existing chime box. I don't have an existing f%ckin chime box! I have two Arlo 2 Chimes and it looks like I am screwed. How a company can survive with such bad customer service, I don't know. See the comments below, most are asking product questions that Arlo should address. Also, when the product says wired vs not wired are you referring to the doorbell being wired to a power or doorbell being wired to a chime? I can't tell which is which because it is confusing!

[@ArloSmartHome]

We appreciate you reaching out. To check on the difference between the wire-free and wired version of the doorbell, you may reference: What is the difference between the wire-free and wired version of the Arlo Essential Video Doorbell? www.arlo.com/en_eu/support/faq/000062494 Please navigate to Settings > Support within the Arlo app for available service options for further assistance or information. Or you may visit our community page at Community.arlo.com. ^GC

[@MTV112]

Power on or off?

[@h3avym3tals69]

by far the hardest part is if your wifi is 2.4 ghz/5 ghz smart switch. it wont recognize my device so im going to have to setup an entirely separate dedicated network for it.

[@ArloSmartHome]

Hi there! Thank you for reaching out. The Arlo video doorbell will only work using 2.4 GHz. Please refer to your router's user manual/manufacturer on how to set it up using 2.4 GHz to ensure your Arlo video doorbell will stay connected. For future reference, the best way to access Arlo Support Center is to navigate to Settings > Support within the Arlo app for your available Support options. ^RD

[@chefnyc]

Why the ad bros?

[@haraldfeldstedt5220]

I;m disappointment after went through the installation and try to syn. make to read QR code in the front of doorbell won't scan QR , try many different brightness on my iOS device, different angles, distance and just doesn't scan. I'm totally disappointment and frustrate. Any body out there has any recommendation what to do?

[@rlevow9581]

Try a full reset of the device. Insert the tool supplied in the hole between the two terminals. Depress and hold it while pressing the doorbell button. Let go after 5 seconds and wait for the device to reboot. Try scanning the code in early evening.

[@veer3629]

going though the same problem, this should, white rings appear and flash which tells me the bell is connected, when I try to ping it does not take the ping, (no doorbells were found) grrrr......this should not be that hard to do without have to pay to get this installed. I would have never purchased ....with the ring no problems....unreal......

[@RACMRACM-jl2lj]

Please does it work with ALEXA DEVISE INSTAED OF HIS CHIME?

[@tonyhwang3888]

Does it use a existing chime?

[@LeoInterVir]

Yes, the little connector triggers the chime.

[@lindapelleranoweilert2245]

What is a time box? We don’t have a door bell at our home ugh.

[@courtney6162]

Neither this dorbell nor the floodlight camera work with the app. Both products are a hassel of you ever change your wifi password. I will try to get it to work but seems like a bad product.

[@jadamioncole1873]

Arlo Video Doorbell Works With Alexa.

[@jayktee8746]

I had this product for 7 months before it ceased to give Motion Alerts via Alexa. There is no phone support for Tech Issues. Customer Support is conducted via a Chat function within the app to a contract service in a 3-world country. Buyer beware. Traded in for Ring video doorbell. Dreadful experience.

[@Surreal6969]

U have to pay after trail? What a bummer!

[@donkiko6708]

How???

[@Surreal6969]

@@donkiko6708 after 3 month trial u have to pay to get more out of it. States in video.

[@fashionhardwoodfloorsferna1602]

door bell Instagram easy perfect, the app n connection to your device takes you to limbo

[@davidh9820]

I just bought this but my door bell box is near the ceiling. I can’t reach 😑😑😑

[@repage1545]

Never knew it had to have an existing door bell system to work...wasted my freaking money. Was hoping it was as simple as they say but without an existing (old style doorbell system as I see it) this item is worthless. Should have its own chime system with it (for the price I paid should have it).

[@Sandra-xz6sb]

I don't had chime or doorbell... please help me

[@TomNouri]

For the love of god turn ur wires in the direction of the screw turn! Otherwise good video.

[@mattmccarty72]

Yup, I'm about to use this pieces of trash as a skipping stones. If I need to constantly fix, adjust, unmount, reset, reset, reset , reset, reset and seriously make this a full time job, I should just hire a damn security company. THIS IS NOT A SECURITY CAMERA !!!!!!!!!

[@michaelmach5748]

perfect for small jobs in the garage

[@bdogrom]

I wasn't able to return the Arlo Video doorbell because I was deployed and came back home several months after I received the package. I wasted over $100.00 on this useless product.

[@ArloSmartHome]

Thank you for reaching out. For Arlo device concerns, don't hesitate to contact Arlo support by navigating to Settings > Support within the Arlo Secure app. For detailed information, please see: Arlo Support Options kb.arlo.com/000062610 ^GC

[@domingomaita2819]

The video should start with the warning that you need 16-24V AC for the video to work, I found out this after installed it and it did not work. Now I need to find and change my doorbell transformer….very disappointed

[@michaeljames3694]

Where are you from? I've bought one that comes with a new transformer though I've noticed shops (UK) like Currys sell it without it 🤔

[@paulfreeman4297]

Still doesn't show you how to secure it so it doesn't get nicked

[@yavuz3739]

Everything looked great until I heard paid subscription after a free trial period. I will never buy anything that depends on a paid subscription. Sorry Arlo... I'm out till the service is free. Or better yet, the features of the device don't at all depend on a service (i.e. the app functions as the service).

[@moosenbeans903]

Arlo I want my money back a simple refund. People please read the BBB reviews on this company

[@semievilsquirrel]

Holy crap! There are 69 pages of complaints about this company! I bought the doorbell and a camera. Came here to watch the how-to fir installation. Praying everything works like it should - otherwise looks like I'm screwed....

[@frankmgallo]

After a year it stop working replace d bell transformer and follow the instructions still don’t work. POS

[@kudos7777]

Poor 😮

[@RACMRACM-jl2lj]

very poor instructions I return the item, certified electricians are non expert at all with these new devises and this is the second one I return because of poor instructions and electricians do not know how it works!