How to install the Google Nest Thermostat E

[@barbarabrady4869]

IMPORTANT SET UP NOTE: When you install a new Nest thermostat, it should have enough charge to get you through the setup process. If, for some reason, it has lost its charge (like mine had) you will get a message on the newly installed device stating, "thermostat is shutting down." It would be better if this message said, "thermostat charging, please wait" I called Google nest customer service (actually got a person immediately!) and was instructed to remove the thermostat from the wall and connect it to a micro USB charger on a wall outlet. It took about 20 minutes to charge. When I put it back the thermostat back on the wall, the set up went perfectly.

[@eecc17]

You just saved me a lot of headache. Thanks.

[@adameglen3593]

Thank you Barbara you are better than the customer care or the senseless videos that don't explain anything

[@gherna1]

I had a similar experience to the one below. I had purchased the unit (Nest E 1st Gen) about 2 years back. Yesterday I decided to go digital and purchased the Hello Doorbell and the Smart Display to go with it. Upon a proper installation, wiring, voltage, etc, the unit failed to turn on, beep, show a blinking charging light, etc. I spent hours trying to find troubleshooting steps, to no avail. It then occurred to me to try determining whether the unit was DOA and plugged it into a charger. Eureka! The red blinking light came on. I waited a good 30 or so minutes and then started the installation, only to a partial success. I returned to it 3 or so hours later and I still could not connect it to my Wi-Fi system. It said that the battery was low, though it apparently was not charging - no red blinking light. This morning - I thought enough time had gone by - I was finally able to complete the installation. It appears that what is explained below makes sense: the unit only gets a charging current when the furnace or A/C is running. Live and learn! Google: if you're monitoring these comments, please provide for better ways to your customers to have a less traumatizing/frustrating experience!

[@dianam3296]

Great video! Thanks! just installed thermostat on my own and couldn't have done without this vid. Many, many thanks! I love my new Nest!

[@michaelw9961]

I have a single stage system with a heat pump. I followed the wiring instructions online and the tech support, but it does not work on my system, a Lennox. Not sure if I got a bad unit or just a problem with my hvac. The phone wait for tech support was over 1 hour and 15 minutes until I finally hung up. A bit hard to understand some of the staff. It seems like the thermostat is a good tool if it works for you.

[@daveatkinson1099]

SO I have an RC and an RH wire on my old thermostat...have separate ac and heating no forced hot air system. the new nest only has an R no RC or RH, MY RH wire is plugged into the R side on my old thermostat so what can I do about this? I have the new nest that only has Y,C,W G,R ,O/B connections

[@arturouruena8806]

Did you ever get this figured out? I just bought mine with the same issue

[@daveatkinson1099]

@@arturouruena8806 Nope , never ended up using it , I was told I had to re wire the whole thing to make it work

[@minerbloxer6471]

One of the only videos that haven’t gotten the virus

[@fatjonseatingadventures5429]

i love how they show the app has a 2 star review lol

[@princesslamour1985]

Yay!!!! Did it all by myself!!! I used a knife to unscrew wires from old a/c.

[@JavinTowers]

lol. At 4:49 the nest app has two stars in the app store. At least they are honest in the setup guide.

[@PopupWTF]

Nest app is 2 stars and the cloud logo means that they downloaded the app and then uninstalled it! So the nest app is not even installed on their demo phone.... SMH...

[@joemarc0]

cant find wiring guide on website

[@MrEngineer20051]

I can't either.

[@davidb9323]

I have these wires plus a brown and blue cut back, I wonder if I need those ?

[@LORDKALIBURTHE7TH]

Dear Google Nest Team!, great video! helped me and my dad finish up installing the thermostat in his home. very easy step by step fast and informative thanks!

[@amandakersey322]

I just installed my nest E and it's on and connected to the app. But it doesn't seem to be reading the temp in the room accurately. It's registering it as 53° but I have a regular thermometer showing it's 67°. I've tried turning it off and back on, but it's reading the same temp.

[@cmdmd]

Thank you for the video. Can't escape the irony of the person using an iPhone. Doesn't Google have their phone?

[@electricianron_New_Jersey]

Even Google uses the better phone.

[@mckevrock]

😂

[@GeoscienceImaging]

not clear how to get the personalized wiring diagram. I followed the instructions on the video and on the website, but it never gave me that option.

[@jessibarrow9935]

Same

[@garydaluisio4529]

Where can I find directions to install this on a 2 wire system?

[@kaloianigeorgiev]

Is it possible to mount EU version of Nest E on a wall? On all pictures and videos it is standing on a table and there is totally no clear information on Google's website. Also if I need to control the temperature in 5 rooms - can I do it with one Nest E and 5 or 6 Heat Link E? And how in the world can I purchase more Heat Link E???

[@FC360D]

I'm slightly confused as mine doesn't have that nest base and the paperwork doesn't have it on the what's included in the box. Do I have to buy it separately?

[@giulmen1]

can you tell me when it will be available in Italy?

[@AsimSheikh]

Google video using an iphone to take pic? 🤔

[@TechLookYT]

This video was filmed before the rebrand and merge with Google and Nest was founded by Tony Fadell, Former Director of iPod development until 2007

[@doncook1075]

Trying to install our nest e, we have 5 wires that were connected to our old thermostat, yellow, green, red, white and blue. We have yellow, green, red and white connected. Where do we connect the blue too?

[@ecospider5]

Usually the blue is the c wire. The common ground. Without this the nest is only charging it’s battery when the furnace is running. So having the c wire connected will let it charge all the time and makes things more stable.

[@joehoho7]

Ecospider5 .

[@jasongallowayelite7432]

Do i need to charge the nest before installing ?

[@nexusfx1832]

Jason Galloway : Elite No... The power wire is in the wall so it's always powered. Please check that your thermostat is compatible with Nest.

[@robinravech8708]

@@nexusfx1832 I just had this installed by the HVAC person...no display called help and they said it needs to charge for 90 minutes??? so not sure which is true? Hoping it comes to live in 90 minutes

[@nexusfx1832]

robin ravech I don’t know about that... You should ask your HVAC person or heating company for help.

[@thegreatempire3882]

Is Nest compatible with heat pumps?

[@googlenest]

Absolutely! Both the Nest Learning Thermostat and the Nest Thermostat E are able to control heat pumps.

[@seanjuth]

I would have thought by now that you would have fixed the high voltage incompatibility issue by now

[@josephlamere]

You can wire an external relay. It's just more complicated than the average user is comfortable with.

[@seanjuth]

@@josephlamere I'm just saying that they could have easily fixed this problem. It's been the problem ever since this came out 😩

[@ecospider5]

To add in a high voltage relay safely would cost more than $100 so that would make it a completely different product. But yes it would be cool if they offered a $350 high voltage version.

[@seanjuth]

@@ecospider5 if it lead to more product sales than they would do it

[@webeoff]

High voltage control wiring is not normally found in residential systems

[@kylejwilcox]

Beware, the Nest 'E' cannot control a humidifier. If you're like me and want to also get rid of a very ugly humidistat panel on your wall... you need the full Nest.

[@ScytheNoire]

Nest App and it's 2 star rating.

[@bababooey7576]

Nest App and it is 2 star rating?? wtf?

[@Kirby7601]

yes cause bugs but you'll get used to it

[@MCOGroupNews]

Atleast they were honest about it in the video and didn't embellish a 5 star rating or anything

[@JohnnyUtah-71]

I have a duel zone in my house. Installed the first one downstairs and went smoothly. Installed the 2nd one upstairs in the exact same manner and thermostat did nothing!

[@akosuakris]

Does your thermostat have a rc and rh wire? I have a dual system to and I don't know where to go from here.

[@jabbarindabenz]

I don’t have any heat and I have dual zones

[@alicialehoux4796]

I only have black and white wire. Will this work?

[@googlenest]

If your wires are labeled R and W, 18-22 gauge solid copper and are low voltage (20-30V) you will be compatible!

[@darioecheverri1607]

Paid $19.99 in OH with a rebate from AEP. Total cost 94.99, $75.00 rebate. Can't beat that price.

[@taytaysinger]

You get one for free with IGS energy when you sign up for their home warranty protection ;)

[@onlyadamsmith]

Need to update this video with a Google phone :P. Nest is awesome btw.

[@aydelsolaqa4127]

So I bought the Thermostat E, the $169.99 one, per compatibility check, it works with my current setup, but on the manual, it says “The Nest Thermostat E is not compatible with dual transformer systems, but you may be able to use a third generation Leaning thermostat” which is $250. Can you explain this contradiction please? Before I unboxed it, there was a little taped note saying “check compatibility prior to unboxing”, which I appreciated but, per manual, this isn’t compatible. So I have a jumper Rh and Rc connected, and in the Rh there is a red wire connected to it, I also have a white wire connected to the W. Will this work or not? I have forced air furnace that was installed around year 2000.

[@akosuakris]

Mines is the same as yours. Please were you able to figure it out or did you ever install it?

[@nancysnowden2522]

@@akosuakris I have the same issue. The website compatibility test says having both RH and RC are compatible with the E, but the manual says no. Have you gotten an answer? I have a call into Nest/Google but haven't heard back.

[@akosuakris]

@@nancysnowden2522 no I haven't heard back. Although they do have a tech who will install it, but its 99.99 ill have them install it. I don't want to cause any problems trying to install myself

[@nancysnowden2522]

@@akosuakris Well, I finally decided after watching a number of other KZbin videos that because I apparently have a dual system, I need the third gen Learning thermostat which we just installed and it was easy. But once we got into it, they have you discard the jumper wire that was connecting my RC and RH, so when you connect the new one, there were only 4 wires and it is all working fine. Now I am wondering whether I could have made due with the E (which I returned). At this point, it is in and I have the upgrade, but still not 100% sure! And never did hear back from Nest/Google.

[@akosuakris]

@@nancysnowden2522 wow your amazing nancy. I will probably do the same. Thank you

[@jorgefigueroa3821]

My old thermostat didn't have a white wire but it did have a blue one. HELP!!

[@Iumey]

Your wiring may differ from the one in the video

[@sixx1095]

Apparently my Nest E needs 5 wires instead of 4, this video is not helping

[@refill22]

The 5th. wire (blue) is a common wire. You don't need it ,tape it and turn it back. It's only used on certain stats.

[@ecospider5]

Usually the blue is the c wire. The common ground. Without this the nest is only charging it’s battery when the furnace is running. So having the c wire connected will let it charge all the time and makes things more stable.

[@deaftodd]

Turn off the 240V 30A breaker? Holy cow! No wonder why my heating bill had skyrocketed.

[@amberjanellemua3656]

My thermostat doesn’t have the volTage info

[@Ian_Walsh]

I don't think this is the 'E' thermostat... at least not the E sold in the UK

[@nexusfx1832]

Hi, I have a HoneyWell CTE87K1004 Round Non-Programmable Heat only thermostat, it's 24V. Will it work with any Nest System? (R and W wires.)

[@lakshminarayanan7578]

i have a similar system (R & W wires and 24V) and nest support confirmed its compatible

[@yamlajatt6684]

I followed the steps and on the 2nd day my furnace's inducer motor stopped working .. it's gonna cost me $810 now .. same thing happened with my Freind .. is it a coincidence I don't kno .. be careful or get it installed by a pro

[@Kirby7601]

What's the difference between nest thermostat 3 and the nest thermostat e?

[@Garconis]

Lower resolution screen, smaller screen, and more

[@anna_m59]

Pretty much all the futures are the same but looks nicer. And is cheaper.

[@kylejwilcox]

It can't control humidifiers and some other less common furnace setups. If you want to replace both a humidistat control and a thermostat control, the 'E' won't work.

[@Kirby7601]

@@dannymt well my house was built in 1895 so

[@ecospider5]

Since your house was built in 1895 you will want to put this near the fireplace. It won’t have any electricity so just touch the nest thermostat. If it feels cold put more wood on the fire.

[@RichardBrightwell]

The compatibility checker doesn't give me a wiring guide. Where do I get that?

[@becs7366]

Are you in the UK? Do I need to install the heat link to Nest E?

[@SteelCityAmn7]

Why don't the instructions say anything about this damn thing needed charged

[@malicemage7447]

This was supposed to be on Amazon yesterday, still not

[@anna_m59]

Malice Mage we purchased on September 1st direct from nest.com. We installed already

[@webeoff]

Video shows to put stickers on the wires to identify them. Why? They are color-coded. R for red wire...duh

[@GarageMaxedOut]

Zero help on the actual wiring.

[@RachelAmmons]

Same here, and the website has no info I was really surprised at how unprofessional all of this is with their lack of instruction, the broken web links etc.

[@RachelAmmons]

Spent almost an hour on the phone to get an answer as to where one freakin wire went… I should invoice google. lol. Good thing it gets me an energy rebate or I’d have just sent the thing back for all the trouble.

[@minerbloxer6471]

1:06 NICE

[@ferndoggx4152]

My heater has only 2 wires

[@mainecjpurington]

will the nest e thermostat work on a two wire system

[@googlenest]

As long as the wiring is compatible it will absolutely work with a two wire system!

[@terenced1483]

Mine worked fine for 6 months, now it constantly short cycles my AC. Thus thermostat is garbage and I regret getting it.

[@4kozenrufu]

Did you hook up the Common terminal?

[@tracivierra]

I heard, if that happens, you need to charge it. It charges with an android charger.

[@Sciulli999]

@@4kozenrufu why does this video not recommend using a c-wire if it seems to cause so many issues for people? or even at least mention it

[@anna_m59]

It is not everything in box. You need a very small and delicate screw driver which usually not every household has it.

[@auskip07]

spend 5 dollars and buy one

[@verniebelle1]

a paring knife works just fine, too. The tip use like a screwdriver.

[@ttight11]

gadgets. Go solar and be as warm as you want !

[@RichardBrightwell]

2nd problem with this video... in nest app when adding a product "Nest Thermostat E" is NOT an option. The video should say to select "Nest Thermostat" and THEN select "Nest Thermostat E". People (like me) might give up and return a product whose install instructions are out of date. Don't want to risk damaging my HVAC.

[@Kirby7601]

Lol 123-NRZT

[@andrean20bomediano1]

3:52

[@andrean20bomediano1]

2:23

[@andrean20bomediano1]

3:41

[@RichardBrightwell]

DEAL BREAKER 3rd problem. The ONLINE COMPATIBILITY CHECK CONFIRMED I CAN USE NEST E, so I bought two. Now I'm ready to install and need a wiring diagram which the video says should come from the compatibility checker, but it's not there. So I installed the Nest app. In the Nest app, I add my Nest E and it asks me questions to ensure compatibility and THE NEST APP GIVES A DIFFERENT ANSWER THAN THE ONLINE COMPATIBILITY CHECKER! IT SAYS, "YOUR SYSTEM IS NOT COMPATIBLE." Which is correct? None of your information is in sync. (See my earlier comments.) This is a hot mess.

[@nancysnowden2522]

I have the same issue. Online compatibility check says the Nest E IS compatible with my 5-wire system, but enclosed manual says it is NOT. Anyone know the answer???

[@dealzguyYT]

Stay away from this unless you want your AC or Furnace busted in less than a week... be warned folks. I have 2 Nest Es and will sell it for $50 apiece to get rid of these crap....

[@danielcalutul]

Dealzguy I’ll buy it from you.

[@minerbloxer6471]

E

[@alyssadziminski7034]

Wow

[@irohsullivan]

They are using iPhone instead of pixel for taking photos Lol

[@cristianmartinezulloa8368]

Akl

[@easterstedman236]

I made it with Avasva solutions.

[@Theothernightmarepeople]

My uncle has this

[@jonathanjaremix9344]

FIRST LOL NEST

[@jameshsueh3805]

if its NOT compatible, what to do???? just say "not compatible" doesn't tell me anything! horrible video

[@savagekid94]

If it's not compatible then there's nothing you can do except return it. It's as simple as that. They can't make it compatible...

[@LordBurberryGB]

That is one UGLY Nest thermostat … who on earth designed that at Nest or Google ??? After the stainless steel thermostat with a clear display, this just looks like cheap and nasty plastic sister of the elegant, luxurious stainless steel version. Everybody is now cashing in on this "smart" thermostat business. They are all going for elegant and high end, not going back and making one that is the "BUDGET" version and just shouts " I didn’t have the extra $80 and could only afford to buy the ugly budget version" !!!

[@AnhDonoi]

This be at actually blends in more to a home then an obvious circle screen in the middle of a wall

[@tracivierra]

I know this is an old comment, but I like this one better than the black one. The black one is nice looking also, but I prefer the all white because it doesnt stand out as much against the wall & I like the display. From what I remember, the Nest 3 was more than $80 more, there was, over, a $100 difference. Although, with an item like this, that is displayed on the wall in your home & you are using, almost, daily, had I preferred the more pricey, black one, I would've waited a little longer to get the extra money together. Personal preference; which one you find more aesthetically pleasing, the functions you need & want to have, & not wishing that you would've, should've, could've, purchased the "other one," are probably the things that most people think about when deciding which one to buy.

[@TFO2016]

E