How to install your ecobee smart thermostat and Power Extender Kit.

[@chaz6018]

Main thing I messed up was Y Wire = PEK+, and G wire = C wire. Going from old thermostat to new one. Their support team rocks though. Thanks Paul!

[@KikitoTejada]

Thanks for the info! It worked for me too 😂

[@brookemeyering3910]

We have been at it for HOURS! Thank you!!!!! ❤

[@chicagobears60]

Thank you lmao. This comment saved me

[@funnyharleyman]

FYI, my actual Ecobee thermostat was working fine but we began to have issues with both our phone apps. You could change the temperature but the display that shows the actual room temperature wouldn’t change even though I knew the house temp was different. Rebooted the phones and uninstalled and reinstalled the app but same thing, wouldn’t show the correct room temp. Removed the PEK and installed the C wire and it works fine now. So if anyone has the same issue I had, it’s probably the PEK. Try and run the C wire anyway, one less thing in the chain to go wrong.

[@ecobee]

Let's take a closer look at this together. Please reach out to our Customer Support team at ecobee.com/get-help.

[@yossilevin1359]

I have a jumper wire going from my rh to my Rc wire in my thermostat, do I need to do something different? Do I need them both connected when I install the ecobee?

[@aidanmanson8306]

Any luck?

[@cheetahlion79]

I also had that on my old thermostat. I did not need to do anything different than what’s shown on the video.

[@MrKobedagreat24]

@@cheetahlion79 so did you take the jumper out of the old thermostat cuz i have rc and rh jumper on my old thermo currently and i just bought the ecobee

[@ROCCOBABY]

Same. I’ve searching for answers. I also have a jumper wire on my old thermostat. Ecobee not powering on 😢

[@gogo6465]

I don’t have PEK in my ecobeepremium I have PEK+. Is that same one ?? My ecobee not start with this connection

[@RichardHill-t6f]

My thermistat had been running (used the PEK kit) (Winter, heat); when I attempted to change it to A/C I got error -500? My question is now I need to have 40 vac?

[@ecobee]

Let's take a closer look at this together. Please reach out to our Customer Support team at ecobee.com/get-help.

[@asyyred]

What should I do by ( O/B) wire for heat pump ? On ecobee thermostat?

[@ecobee]

Please send a photo of your wiring to ecobee.com/get-help for installation assistance. The team is always here to help.

[@antoniom8382]

I have a C wire and my Thermostat won’t power up!!!!!!!! And nope fuse is not blown I also made sure the power is on from the electrical panel

[@ecobee]

Please contact our Customer Support team directly with photos of your wiring for troubleshooting assistance. www.ecobee.com/get-help/

[@fantasticalkate]

Same

[@joserivera1693]

I don’t have a C wire, so going to use the PEK kit. However my G wire from the thermostat goes to DHume slot in the control panel. What should be done in this situation?

[@ecobee]

Let's take a closer look at that together, Jose. Please send a photo of your wiring at the current thermostat and at the HVAC unit to [e-mail].

[@plopplop.]

You should definitely mention to turn the breaker off before opening the furnace. (And say "double-u", not "dubyou")

[@conborzzzz]

Not just the breaker but some furnace has a switch to turn on or off. I didn't know this until the furnace fuse burnt. Maybe it was overloaded when I start to do the installation. I had no heating for 1 winter night because of that. I was about to call for a pro service guy to make the furnace work that cost more money. So shut of everything connected to the furnace before ecobee installation.

[@pantherpawz]

Where can I buy this adapter?

[@ecobee]

The Power Extender Kit is included with each ecobee smart thermostat. Please reach out to ecobee.com/get-help if you have any questions.

[@yosef8377]

Above the indoor temp number there's a smaller number with a tear or rain drop icon, what is that number for? I don't have wifi setup, no schedules and heating n cooling are off.

[@ecobee]

What you're describing sounds like humidity percentage. There are a couple different ways humidity can be impacted with your ecobee. 1.) You can choose to enable the AC Overcool Max feature which will run your cooling system longer to help lower the humidity. 2.) If you enable Feels Like in the eco+ suite of features, your ecobee will factor in the humidity when averaging the temperature displayed. Learn more: support.ecobee.com/s/articles/How-to-use-AC-Overcool-Max-to-reduce-humidity and support.ecobee.com/s/articles/eco-Frequently-Asked-Questions

[@yosef8377]

@@ecobee Appreciate the detailed explanation. There's a Home schedule that I didn't set and it doesn't give me the option of deleting, what can I do about that. I looked through all the settings.

[@JoeyBachman]

What about the condenser wire?

[@ecobee]

Let's take a closer look at your wiring for installation together. Please send a photo of your current thermostat wiring to ecobee.com/get-help.

[@tecunumantonatiu4484]

I Got my new smart Ecobee Smart thermostat up and running !!🎉😮 what do I do with my old (No so smart thermostat )21 year old ? Is it a thermostat recycling program? Love my Smart thermostat

[@ecobee]

Happy to hear you love your new ecobee! We recommend checking with your local municipality to confirm their recycling program for electronic waste to properly dispose of your old thermostat.

[@eleehoh]

My system doesn’t have a control board…

[@ecobee]

Let's take a look at your HVAC installation together. Send a photo of your wiring to us, here: www.ecobee.com/get-help/

[@Bryank8880]

I have a c wire on my furnace but not my thermostat so what do i do wit the c wire from the power kit

[@ecobee]

Hi Bryan! Send photos of the wiring at your HVAC system and your current thermostat to ecobee.com/get-help and our Customer Support team is happy to help guide you!

[@LeitoViktor]

I got 2 wires Y. Any one can help me with this?

[@ecobee]

Our team is always here to help. Please send photos of your current wiring to ecobee.com/get-help.

[@Haloking1212]

I live in very old apartment in NYC that gets heat through a radiator is this something I can use if I buy like a smart AC/Heater to control the temperature in my room?

[@ecobee]

Hi Hector! Recommend checking HVAC compatibility by visiting ecobee.com/compatibility.

[@wookster789]

What about using the ecobee smart thermostat premium with a dual fuel (new Goodman gas furnace and new Trane heat pump) system running a brand new 18ga/8 wire, please? I ran the wire but don't know what wire to connect to which part

[@ecobee]

Please reach out to our installation experts with a photo of your current wiring, here: ecobee.com/get-help

[@dylanbrubaker4566]

What if your furnace (old Lennox pulse (gas) from the 80s) does not have a C terminal, but does have a T terminal? There's no indication of an unused wire in the furnace unit.

[@ecobee]

Please contact our Customer Support team directly with photos of your wiring for troubleshooting assistance. www.ecobee.com/get-help/

[@johndeer9472]

the Lennox pulse was a great. wish I had kelp mine.

[@gogo6465]

I don’t have PEK in my ecobeepremium I have PEK+. Is that same one ?? My ecobee not start with this connection

[@ecobee]

Let's take a closer look at this installation together. Please reach out to ecobee.com/get-help with photos of your current wiring.

[@alcom1313]

We connected our W, R, G and C and still the thermostats did not work. There is a low voltage on the C (blue) wire using a live wire checker but not a multimeter?

[@ecobee]

Let's take a closer look at this together. Please send an email to [e-mail]. The team is always happy to help!

[@alcom1313]

@@ecobee We already solved the issue with the representative and she guide us through the whole thing with ease. Turns out the wires on the thermostat had to be connected differently from what the instruction manual stated because of the brand and type of the thermostat.. Everything worked well so far and it's even connected to our Alexa echo device.

[@blakezegarelli5800]

How do you get a hold of a representative?