How to Load a Dishwasher/Dishwasher Loading Tips by Bosch Home Appliances

[@janetherbert6176]

I was excited to get my new Bosch after reading so many glowing reviews; and the only thing I can say is, as an engineer, I would be horribly embarrassed to admit this was my design. I’ve loaded many dishwashers and dishwasher brands over the last 50 years, and this is by far the least efficient or usable dishwasher I’ve had the misfortune to be stuck with-and after spending $1300+, I couldn’t be more irritated. As someone else pointed out, European dishes must be much smaller; the only dishes that would fit on the middle rack inside the tines would have to be dollhouse dishes. My smallest cup saucer hits against any small glass that sits on the shelf next to it. The bottom tines are so close together, you can fit Corelle between the, but stoneware is a totally different issue. Bosch is proud of it holding 12 place settings (again would have to be very thin plates), but how many people have 12 place settings to wash on a daily basis. Bowls, coffee pots, other dishes have very few spaces to fit decently. I honestly can’t even express my extreme disappointment with this inefficient, expensive, monstrosity.

[@BoschHomeAppliancesUSA]

Hello, thank yo ufor sharing your experience. We're sorry to hear about the disappointment in your new dishwasher. We've forwarded your comments to our design team for their review and consideration. Thank you.

[@ggrouchy]

Feeling the same about our recent purchase. We tend to have many more glasses than bowls and plates and it feels we cannot fit nearly as much in per load as we did in previous 15 year wold Whirlpool.

[@krisblackmarr7438]

I got my new 500 series as we had a Bosch before and had a great experience with it. This unit has been nothing but a headache since the purchase. Install wait time was longer than advertised (Home Depot, not a Bosch issue), and once installed we were dismayed to discover that the unit would not work after being installed. The install tech ran the unit through a short test cycle after installing and left the home immediately after starting the unit. I was unable to close the door or change the cycle the first time I went to use the unit. After a 20 plus minute hold for Bosch customer service, the rep. spent over 20 minutes on the phone trying to diagnose why the unit would not change cycles and why the door would not close. We finally got the door to shut so we ran the unit on the heavy cycle which it was set for. I was told not to open the door since we had such a difficult time getting it to shut and that it probably was due to the latch needing to run through a cycle to reset. The second time (two days later) I went to use the unit the door would not close and again unable change cycle type. Again, a prolonged hold time for customer service and this time we were unable to get the door to close. She sent via email a service contractor for me to contact to have the door issue resolved. Again, 5 days wait for a tech to come and resolve the issue. He stated that the frame to the unit was bent preventing the door from closing. After manually bending the frame he managed to get the door to close and latch. When asked, he too was unable to get the unit to change cycle setting. He said that he would check back the following day to see if the unit would change cycle settings after running a cycle. The video did not help on my cycle issues, and still waiting for a tech to help get this unit to change cycles.... Bosch apparently does not want to replace the unit as I would expect per their warranty. Had the unit for 3 weeks and have only run 3 cycles with dishes along with the two test cycles. NOT A HAPPY CUSTOMER.

[@zhangjulia5694]

This was so helpful even tho mines was diffrent it still have things in common (it was really helpful!!)

[@LordSluggo]

I replaced my Amana with a Bosch 100 and can fit only half as many dishes as I used to. Bosch directed me to a video. I don't need a condescending video on how to load a dishwasher. I need a dishwasher that my dishes actually fit into.

[@darlenequinn193]

Agree. The racks aren't anything like my old dishwasher, which was so simple to load. These have tines all over the place and takes me longer to figure out how to load than it would to wash a week's worth of dishes by hand. I don't like my new one at all.

[@kristinevenneman1708]

I loved how they loaded one dish at a time to model loading the dishwasher. Very helpful. :(

[@darlenequinn193]

@@kristinevenneman1708 Where is this video?

[@modusbee9092]

Agree. I am having trouble loading it. It's like playing a game of jenga trying to make dishes fit.

[@smarterwayz8160]

Great dishwasher, worst racks in the history of dishwasher racks.

[@carollegray7342]

I do not understand the purpose of the double tines in the bottom rack. If you fold the one set down you do not achieve any extra space.

[@Shloopy420]

Lol damn, most of my dishes don’t fit well into my Bosch. Same with my parents, but they just throw their stuff in Willy Nilly. I feel like a lot of plates aren’t getting cleaned due to the spacing of the rack. Bowls and cups barely fit in the top shelf together

[@BoschHomeAppliancesUSA]

Hi Shloopy, thank you for reaching out to us. We apologize for any inconvenience you've experienced with the spacing of the racks in your Bosch dishwasher. Proper loading technique is essential for optimal cleaning and maximizing the dishwasher's capacity. We recommend referring to the link here: bit.ly/38kMMXS for helpful tips on how to utilize the full loading space of your dishwasher. If you have any questions or need further assistance, please don't hesitate to contact our customer care team at 1-800-944-2904 or [e-mail]. We appreciate your feedback, and thank you for choosing Bosch. Regenerate response

[@terrysadlier8456]

We always hand washed our dishes and glasses but I literally just installed a series 6 and it's an absolute beast of a machine, the wife is over the moon to🤣

[@saadati]

Can you explain the half lod option a bit more? Which half will be washed? Or is it half of the capacity loaded in any possible way? It is vague.

[@BoschHomeAppliancesUSA]

Hi Shahin, thank you for reaching out. The half load washes the entire cavity of the unit, think of it as a "light" load, for dishes that aren't heavily soiled, as opposed to washing half the unit.

[@judykish1481]

Never put casserole dishes or bowls in where the water will collect in them -- this video shows the casserole dish tipped back instead of forward. Bowl is set level and should be tilted forward.

[@zhangjulia5694]

I am going to try it out

[@zhangjulia5694]

i trying it

[@levintry8812]

I get tiny specks of gunk in the bottom of my plastic cups and on the sides of my glass cups. I thought I might be putting my glasses and cups in the Bosch dishwasher wrong, but it isn't really covered here.

[@america1403]

It's the detergent you're using... I used to get those little tiny specks of dried pieces of detergent or food dried onto my cups and glasses too but then I switched to FInsh Orange tabs... I have used them for years and are BY FAR, THE VERY BEST!!! I have tried every brand and type there is. It is hard to find them at many of the stores now so I order them from Amazon and get a really good deal when they go on sale... Sometimes, you can get a box of 84 Orange Gel Tabs for under $7. as a bonus, they already have the rinse aid in them! My glasses come out spotless and spot free

[@iyamizansu]

1:23 Are you really really sure of that? Soapy water won't stay?

[@dawnteresa15]

We just received our new dishwasher yesterday, but it didn't come with the full top cutlery rack that is shown in this video. Our Bosch dishwasher that we just replaced had that, and we enjoyed it. Should that cutlery rack have come with the dishwasher?

[@sjokomelk]

The cutlery rack is only on certain models. Mostly the higher end ones.

[@zhangjulia5694]

I got that too and thats just a model its diffrent

[@marlakimmes6113]

Used new dishwasher twice and the dishes are not dry , door is very wet and water all around the 3rd rack

[@BoschHomeAppliancesUSA]

Hi Marla, thank you for reaching out. We're sorry to hear about the poor drying results you're getting and we'd be happy to troubleshoot. Please call us at 800-944-2904 or email us at [e-mail]. Thank you!

[@RedRose-nc9qw]

Hi. I use quick wash cycle (of 29 minutes) everyday. In my machine after 15 minutes the timer goes back to 19 instead of 14 minutes and then at the end of cycle after 0:03 minutes it directly becomes 0:00 skipping 0:02 and 0:01 minute. Is this normal?

[@BoschHomeAppliancesUSA]

Hello, thank you for reaching out. It's normal for the unit to adjust cycle times based on a myriad of factors such as cleanliness and water temperature. Please feel free to reach out to our support team at 800-944-2904 if we may help answer any questions.

[@nancyschaefer9748]

I have looked at demo on how to lower the top rack with the side levers but mine is not working. Any ideas?

[@BoschHomeAppliancesUSA]

Hi Nancy, thank you for reaching out. We're sorry to hear you're having trouble with your dishwasher rack. If you still require assistance, please reach out to our 24/7 customer service team at 1-800-944-2904 with your model number. We'd be happy to help!

[@tammysherman4154]

I find this dishwasher very difficult to load and was hoping this would help. Instead it just showed me that it is more of a specialty machine and not for a full load of everyday plates and bowls. Disappointing.

[@sovereign_soul_starseed]

AGREED. UGH.

[@planebeth6379j]

Agree also. My old Kenmore which was far less expensive had racks that were far more practical, hadd multiple fold town tines which made it very user friendly. Though the dishwasher washes ok, I cannot make items fit in as I did before and end up hand washing more. Those tightly spaced tines on the bottom are not helpful...wish they could fold down. Mine does not include the very top rack for utensils, and they’re too tall for the lower rack so end up taking up space to place them in upper rack.

[@bettybooth8257]

@@planebeth6379j I agree with your review 100%. It could be my words, including the Kenmore which I loved. The configuration of the loading areas is very difficult to work with. The tightly spaced tines are fairly useless, and the fold down tines just don't help much!

[@seewhatlove]

Same here. Video just confirmed these machines are not for a big busy family. We love its quiet cycles, well rated, but wish for more practicality. What about the plastic lunch containers everyone's using?

[@johnulcer]

Does anyone know what would happen if a plate did block the washer arm from being able to spin? Would any permanent damage be caused?

[@BoschHomeAppliancesUSA]

Hi johnulcer, thanks for contacting Bosch. It may not cause any damage, but it will prevent the arm from fully rotating, which will hinder the cleaning of the other dishes.

[@TheeSarahWood]

We just installed this dishwasher. I’ve ran it about 3 times. Every time I get unclean dishes. I was warned that this was a common complaint because people usually don’t put in dirty dishes. I’ve purposely made sure to leave my dishes dirty, only having removed the bulky stuff from the dishes. Last wash I had filth remaining in the bottom of 4 glasses! There’s no cluttering to screw this up, they’re glasses and mugs. I don’t run my dish a washer the instant I put dishes in? Is this a requirement or something? I’m so confused and trying to keep my cool, which is hard after spending $1K.

[@BoschHomeAppliancesUSA]

Hi Sarah, sorry to hear you’re having this experience with your dishwasher. Here’s a link to our website that will provide some additional tips: www.bosch-home.com/us/experience-bosch/tips-and-tricks/all-articles/choosing-the-best-detergent. If you need more help please give our 24/7 Customer Support a call at 800-944-2904. Thanks.

[@electronz2288]

Maybe a late reply but make sure you use powder detergent instead of liquid. Use a long cycle instead of a short one and make sure it has a prewash stage. For heavily soiled stuff just add a teaspoon (not a tablespoon, a teaspoon) of powder in the bottom of the dishwasher, this small amount will be used in the prewash stage, while the amount you put in the dispenser will be released during the mainwash. Please do not prerinse, detergent will damage items and plastic parts instead of attacking dirt

[@akakonoha]

@Adrian R 😂😂😂😂

[@arvindynr]

please explain half load on Indian model of bosch dishwasher.

[@BoschHomeAppliancesUSA]

Hello Arvind, thank you for your question. You've reached Bosch for the United States. For questions related to appliances in India, please visit the following link: www.bosch-home.in/. Their customer service can be reached at 1-800-266-1880 (Monday to Saturday - 8 am to 8 pm).

[@kenbeech4940]

It seems the person who designed this does not have children or a large family! The wine glasses on an angle? I need all the room I can get!

[@gdreynolds9989]

This guy seems to think you only wash one dish or bowl or skillet on a rack at a time. Some of have more dishes to wash.

[@kymmie1028]

My old dishwasher kicked the bucket and I was recommended to get a Bosch. It has some different trays than this one in the video. But so far I'm sorry, I'm very disappointed in it . I have been unable to fit everything in it like I could with my old one. My bigger pots, no way. Even my Med. size pots don't fit well. It really doesn't clean well, often my dirtiest casseroles dishes etc... are hardly touched when they come out. They don't dry well at all. I use good quality dish tabs, doesn't matter. I wish I could have my old whirlpool back that actually did a great job and held all my dishes no problem. ☹

[@BoschHomeAppliancesUSA]

Hi Kymmie, thank you for reaching out. Our team would be happy to help troubleshoot the drying results you're getting. Connect with us at 800-944-2904. Thank you!

[@paulbradshaw4511]

I have an older Bosch. It cleans and dries well, but after a year of loading it, it is still a real pain to load and, just like you said, forget about large and most medium pots and pans - my ceramic casserole pans are "always hand wash"!

[@DaddySizeIt]

These Bosch don't dry as well as American brands that have heating elements but they do work pretty well if you load your dishes properly. Read the manual and watch more videos on how to load it. One of Bosch's videos suggested to use the Sanitize and Extra Dry option together, along with Auto to get the best results or most dry. Mine do come out dry now, and I'm not using any rinse aid as they suggest. Glasses are really important to have on the side of the upper rack so the water doesn't pool. If you buy another one and want a heating element, KitchenAid still offers that like the old dishwashers you're probably used to. My guess is that in Korea and Germany they can't use heating elements to dry dishes any longer due to energy restrictions, so only the American brands offer that now. That said, it is a bit of a crutch, you can get dry dishes out of a Bosch and these others, it just takes a lot more research and care loading in my experience. I wish I could say it saves energy over a heated model, but my guess is it's unlikely with the Sanitize and Extra Dry options enabled.

[@tommyknockers_8608]

I don't understand why they cooked spaghetti in a pan that still had the sticker in the center... then put it in the dishwasher.. what are you an animal?

[@CarmelMReynen]

it is not a sticker, these are usually a temperature thing to show the pan is ready to be used. It is part of the pan

[@karien8395]

Way to use the smallest font available! And make it go RIDICULOUSLY fast to top it off!!🙄🤦🏻‍♀️

[@mrkang4080]

DO NOT BUY FROM BOSCH OR ANY AFFILIATED BRANDS -- if your product breaks, they simply will not fix or replace. Look at their social media, it is littered with people asking for suppor to fix broken units and no one helps them. Unfortunately, I'm one of them too... 1 year of ownership and 6 service visits later it is still broken. It has been broken more than it has worked in that time and NO ONE from Bosch is willing to take my call, replace the unit, or fix it in a timely manner.

[@BoschHomeAppliancesUSA]

Hello Mr. Kang, thank you for reaching out. We're sorry to hear about the trouble you're having. Our team remains committed to providing service within the terms of our warranty. Feel free to connect with us at 800-944-2904, [e-mail], the email contact on our website, or the chat feature on our website. Thank you.

[@tee9115]

I don't Agree with this loading video at all spoons,butter knifes upward sharp steak knives downward

[@paulbradshaw4511]

Isn't it true that while Bosch dishwashers are well made, they are designed for smaller EUROPEAN DISHES - that's why Bosch dishwashers are so hard to load here in the US. A friend of mine, who worked in an appliance store for 20 years as a manager, clued me in to that little known fact. I moved into a house a year ago that has a Bosch and I still struggle with it. I have watched 3 other videos today about loading their dishwashers and nothing has seemed really helpful. At 1:25 in the video, it says large bowls in the lower rack should not be facing down and shows them facing upward slightly...that will cause 1/2" of water to collect and stay in the side of the bowl, which is STUPID!

[@rob5024]

I agree with almost all the above. I don't like the water left inside, not soapy just water. I can't load efficiently. I have watched and tried all po the examples with little to no success. The one thing I can say you will never hear this machine work VERY quiet. I would not recommend or ever buy again. Sorry I put so much money into this machine and will have to ride the years out til I can buy another. I bought the extra insurance from Home Depot and if needed I hope that will kick in for any repair.