How to maintain the Shark IQ Robot Self-Empty™ - Base & Filters

Learn how to properly maintain your Shark IQ Robot® vacuum's Self-Empty Base and filters.
To learn more, visit sharkclean.com.

[@c_rhynehardt]

This is exactly what I was looking for!

[@jamssnana4084]

Thank you!!!

[@reynardmisae2518]

Hi guys, first of all love the product. I’m having with my Shark EZ Emptying Base, I’ve cleaned all three filters including the vacuum’s dust bin, it still has a low suction when clearing the dust bin and says error code 26. Maybe the motor’s damaged?

[@SharkHome]

We're very sorry to learn that your unit is showing you error #26, Reynard. In this case, there might be multiple factors that would affect the unit's running. To better assist you with troubleshooting this, we kindly invite you to please forward your unit's information to our customer service email address: [e-mail].

[@angrygaragemechanic]

Are you planning to add Lidar for the future shark model?

[@SharkHome]

Thank you for reaching out to Shark. We do not have plans to add Lidar to our products at this time.

[@soccerbeastss4518]

Hi i have this robot but it does not have a self empty bin its still iq but i have a question will this robot have no go zones or any more better features i think if you add no go zones this would be way better so will it come later

[@SharkHome]

Hi, thanks for reaching out to Shark®. We are more than glad to assist you. Rest assured that we are here to help you and to answer your doubts. The no-go zones are available for our RV2000. For this unit, you can totally use the boundary strips to keep the robot from going into places it has been before. Remember that every time that the robot goes back to the dock, it saves the map progress. 1/2

[@SharkHome]

It will show up a thumbs up thumbs down the screen so you need to press the thumbs up button at least 5 times for the map to be fully completed. Additionally, we would like you to know that we are always working to improve our units and we truly appreciate your feedback. We will forward your feedback along to our development team for you so it can be reviewed when we make adjustments to our products. 2/3

[@SharkHome]

We'll make sure to use your suggestion to consider changes in the future. Have a good day. -Valentina 3/3

[@manlun32]

My favorite robot

[@lornaj3310]

My new Shark Matrix doesn't get the edges of rooms or up against furniture - I was looking for a video on making it do that.

[@SharkHome]

Hi Lorna! We're very sorry to hear that you're having difficulties with your vacuum. For better assistance, we kindly invite you to email us at [e-mail], and we'll be happy to look into this for you.

[@jarrodchappell5086]

Did this woman just empty the filter in a trashcan without a bag?! 🤦🤦🤦

[@jordynp.2671]

😂

[@yingsitu4467]

Do I need to bring the self empty base to upstair if I switch levels?

[@SharkHome]

The self empty base needs to be on the same level of the robot for it to work properly.

[@LloydDownUnder1988]

Wait, yours doesn't climb the stairs!?

[@darknight6251]

My robot flys up stairs and self empties down stairs when done

[@ooeycrume9689]

Can I squeeze the foam filter out?

[@SharkHome]

Hello Ooey! We do not recommend squeezing any of our filters. Thank you for asking.

[@EliteZekrom]

What model is the shark robot used in this video

[@SharkHome]

The Shark robot is our AI Robot self-clean XL, Ralsei! To view our offer, please follow the link spr.ly/6056KkDKn.

[@trustmebronocap]

Do you push the filter down?

[@SharkHome]

Great question, you would push the felt filter down to the bottom then place the foam filter inside. If you would like a manual emailed to you, please send us a private message on our Facebook page with your model number and email address. To access the private messages, go to the top of our Facebook page, spr.ly/6188zEen4, to see the Message button. Click Message to view our previous private messages.

[@KendyFreeman]

How can I tell if the base has power

[@SharkHome]

Great question! After you plug the base in, ensure the power switch on the back is in the "ON" position. Then you should see a green indicator light on the front of the base.

[@Ioannadededimou]

I press clean and mine stopped working I can’t seem to find a solution blue lights and everything’s clean

[@SharkHome]

We're sorry to hear you're having trouble with your Shark Robot, Ioanna. We'd be happy to look into this for you. Please send us a private message with more details. To access the private messages, go to the top of our Facebook page, spr.ly/6188zEen4, to see the Message button. Click Message to view our previous private messages.

[@kathleenpecora4619]

Dust bin is stuck. Help!

[@SharkHome]

Hi Kathleen, we are sorry to hear that your dust bin is stuck; we will be more than happy to help you! Please email us to [e-mail] with more details including your unit's model number.

[@Reddylion]

nice

[@JAYB3AN]

Where can I get the base

[@SharkHome]

Hello Ian, thank you for reaching out to Shark®. We are happy to assist you with your inquiry. To do so, we would appreciate if you could please provide us with the model number of your unit. We hope to hear from you soon, Charles

[@JAYB3AN]

@@SharkHome r1001AE

[@SharkHome]

Thank you for providing the model number. To assist you with ordering a replacement base, please reach out to our phone support at 888-228-5531, Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

[@willallen7004]

Mine doesn’t empty anymore and I’ve only had it for 4 days. It just revs like it’s trying to empty and then hits me with “error 26” even though all filters are cleaned. Frustrating.

[@SharkHome]

We are sorry to hear about this issue. To best assist you can you pleae private message us with your issue, name, model number, phone number and email address. You want to private message at facebook.com/SharkCleaning

[@michelleevans4589]

Empty your trash collector On the machine Check your book that came with the book Did it run over a Kleenex

[@lynnburton7873]

Error 26 means insufficient airflow and you should clean or replace the bin filter, then try to run it

[@likeohmygod3758]

I hate how there is only videos for all the shark things. I just want a list that tells me how with pictures I don’t need to watch a stupid video

[@ImakittyLAWL]

Oh geez you can just clean them with water?! I was literally about to buy replacements because they got dirty too quickly

[@SharkHome]

Yes! Just run the filter under water, and air dry for 24 hours!

[@LookingTheBest]

Yall are having huge issues with the app, reddit is full of customers not able to connect, your damaging your reputation!!! Returned our Shark and got another, same issues connecting to the app.