How to manage orders in your Big Cartel shop

[@ravenperry8]

You can leave notes????? yessssssss!!!!!!!!!! I need that for my website since I sell costumed items thank youuuu!!!!!

[@edgarohanyan4656]

Hi! I have a quick question. Do I have to deal with every order, or can I make it work automatic? I know I asked late but I would have appreciated if you answered😊😊

[@nicheva417]

Is this company still alive?

[@newbie6912]

ma'am i just wanted to confirm that we order the item instead of the customer and keep the profit but how this women is just shipping it from the big cartel

[@BigCartelDotCom]

Please email our Support Team at [e-mail] with your question. They can provide the most in-depth help.

[@mellienaire]

Q: how do I print the slips for my order ?

[@BigCartelDotCom]

Hi again! We shared this on your other comments, but it's probably best for you to email us directly for help since you have so many questions. Reach out at [e-mail] and we'll be happy to help out. Thanks!

[@amara5068]

@@BigCartelDotCom could you answer the question tho

[@BigCartelDotCom]

@@amara5068 Here's how you print a packing slip: help.bigcartel.com/print-a-packing-slip. If you have any other questions, reach out at [e-mail] and we'll be happy to help. Thanks!

[@luzecitasboutique]

Hello, is there any way to create a draft order? Send the customer a link to finish their check out process?

[@BigCartelDotCom]

I'm sorry, but we don't have a way to create a draft order or to send your customers a link for a pre-loaded cart. I'll share your idea with our team as they consider updates for the future - I can see how this could be handy!

[@mellienaire]

I have two questions! Q: Say if a customer orders a product and I no longer have that product how do I say the item is out of stock do I just remove the product to prevent that from happening if I not longer have that specific item?

[@BigCartelDotCom]

Hey there - seems like you have quite a few questions! It's probably best to contact our support team directly for assistance as they can go into more detail and answer everything in one place for ya. Reach out at [e-mail] with all these questions and we'll get back to you as quickly as we can. Thanks!

[@sirshesaidnothing]

@@BigCartelDotCom would it be possible to answer this question? I'd like to make an account on Big Cartel for my business and find it helpful when the answers to similar questions that I myself have are available. Thank you!

[@marquezpinkston2752]

question so if someone goes to buy my product and click buy and goes through the process and gets to the checkout and it say that the tax and shipping part is pending and doesent tell them how much they are how do i fix that

[@BigCartelDotCom]

The "pending" label only displays until your customer enters their shipping address. Since tax and shipping rates are determined by their address they'll need to enter their address first to view those.

[@aurelies.memories]

What shipping apps can you use if you are in France ?

[@Karlisjrz]

What happens if someone orders more than one product and I only have one available? I don't see the option to add how many items are available. Thanks!

[@BigCartelDotCom]

If you'd like to have a product automatically show as Sold Out once the inventory count hits zero, you might want to upgrade to a paid account. Those accounts have inventory tracking, so your situation would be handled: help.bigcartel.com/track-product-inventory

[@camillerobancho1385]

Hi, I am in the process of making my big care tell account for my business, my business is for custom name necklaces. My questions is if someone wants to order a name necklace how can I put an option for them to tell me what name they want?

[@BigCartelDotCom]

Hi there! During the checkout process, your customers can leave their request in our "notes to seller" section before completing their purchase. It's not a mandatory field, so you'll just want to make sure and be super clear with all your customers that they'll need to put their details in that field during checkout. We'd suggest putting this information directly in the product listing description for all potential buyers to see. Hope that answers your question thoroughly!

[@alanagriffith7536]

Hi how do I input the quantity of items I have available to avoid persons ordering something that is sold out ?

[@kreativvib3z]

You can turn that off in settings

[@reginaphalange4420]

Will there still be a notification email to the customer even if I am not using a paid plan?

[@BigCartelDotCom]

Yes! Your customer will receive an email when they place their order and when you mark their order as "shipped." You have the ability to turn these notifications off in your admin, in case you have another way to keep in touch with your customers.

[@CJ-rk5hn]

Is your packing slip supposed to be the invoice? And would it print twice? One for your customer and one for you as a reciept and paper trail?

[@BigCartelDotCom]

Hi CJ! The packing slip is meant to be the packing slip, but it could likely serve as an invoice depending on what details you were hoping for it to include. It includes a break down of items purchased as well as the shipping information for the customer. If you needed to print it twice, you would simply print two copies. Hopefully that answers your questions! If you need anything else, reach out at [e-mail] and we'll be happy to help!

[@NEESH]

If a customer if using the customer pick up option does it need to be marked as shipped? How do we show that the order has been addressed

[@BigCartelDotCom]

The mark as shipped option (help.bigcartel.com/mark-an-order-as-shipped) helps keep orders organized so that orders that have been sent to the customers and orders that haven't been fulfilled yet stay separated in the admin. It's designed that way so sellers can keep an eye on orders and don't ship any twice. Whether the order was delivered or picked up I'd recommend marking the order as shipped option in the Big Cartel admin. Hopefully that clears things up for you!

[@Lovelymakeup95]

Hi! I have a question. For pickup orders will it give me an option to put pickup or ship for customer to choose? Or how can I add the pick up option.

[@BigCartelDotCom]

We recently launched a beta version of a new shipping feature that will allow you to create customizable shipping methods for your customers. We have more info here: help.bigcartel.com/shipping-profiles-beta. You can create shipping options like Standard, Express, or a Local Pick Up option. To set up profiles, you'll head over to the Account section of your admin, select Edit shipping and begin creating your shipping profiles needed for your store. Once you have those all set, use the toggle switch to enable shipping profiles in your shop - all set! ​ Heads up! Enabling shipping profiles will override your existing product level shipping settings so you'll want to be sure to add all necessary shipping options needed for your store before enabling. This feature is also still in beta and more improvements to our shipping feature are coming. Feel free to share any feedback you have. ​ If you aren't interested in making the switch over to shipping profiles, you can create a locals-only discount code. You can set up a discount code for free shipping, have locals put in that code at purchase for local pickup or delivery. ​ You’ll want make it specific - something like LOCALSONLY or LOCALPICKUP - that way you can still talk about it on your site, but someone buying from a different state won’t think they can use it. ​ You can set up a discount code in your shop by going to Discounts in your admin: my.bigcartel.com/discount

[@grashelmarie]

Hello. I am new in Big Cartel. I tested the app to see how the process works in checking out items. How can I remove a paid order?

[@BigCartelDotCom]

Sorry, there isn't a way to entirely delete an order in your admin after the payment has been refunded, but you can add a "Note to self" stating the order was refunded to help you keep track of things. Then, you can go ahead and mark that order as shipped to get it out of your way. Here's more info on adding that note if you're curious: ecs.page.link/2f227

[@ikbpierre3856]

Does anybody know if Big Cartel has any preorder features

[@BigCartelDotCom]

We don't have a built in pre-order feature currently, sorry about that. If you have any other questions please let me know :)

[@aki-tq8dl]

Hi! Is it possible to do preorders?

[@BigCartelDotCom]

It is! While it's not a native feature, there's still a way to accomplish this in your shop. Here's how: instagram.com/p/B_N24AbnpWw/ If you have any additional questions, reach out at [e-mail] and we'll be happy to help. Thanks!

[@mfknglorygirl]

Hi , if I have a cash app card for me to get my money on do it still pays or I have to have my main bank card

[@BigCartelDotCom]

Hi there! Stripe and PayPal are our checkout options and they both require banking info on file. Cash App provides an account and routing number, you can provide that info and use Cash App if you like. If you have any other questions, reach out at [e-mail] - thanks!

[@BaileyReynolds]

Hey, I made a mistake of clicking all my products under the checkout (in the app) clicked the payment icon and picked cash to see how much every product was together on my website now they are in my pending for shipping, how do I delete that order?

[@BaileyReynolds]

Sorry if this was very confusing

[@BigCartelDotCom]

Hey Bailey! Contact us at [e-mail] and we'll be happy to help. Thanks!

[@nihadsaleh1884]

I have ordered on my big cartel app and it says I have odered something how do I cancel it?

[@BigCartelDotCom]

Hi Nihad! It sounds like you are trying to cancel and refund a customer order. If that's the case, we have a guide on issuing a refund for an order in your shop here: help.bigcartel.com/refund-an-order We don't have a way to cancel an order but you can mark the order as shipped and add a private note for yourself stating the order was refunded to help keep track of things: help.bigcartel.com/add-notes-to-an-order Hopefully that answers your question! 😀

[@legends_talk1]

Do I need money to buy the product or i can use the money of the costumer to buy the product for him 🤔i hope you answer 🤗🤗

[@BigCartelDotCom]

Hi! I don't fully understand your question. Please email [e-mail], and they can make sure to get you the best information.

[@legends_talk1]

@@BigCartelDotCom thanks ✌

[@kevintoons-m9l]

hey there wanted to ask that how can i get orders on big cartel

[@BigCartelDotCom]

Hi there! We have a really handy video about inexpensive ways to promote your shop right here: kzbin.info/www/bejne/Y6e6Xpd9fp6KbNU We also have some helpful articles on our blog on how to get your shop out there here: ecs.page.link/quEJ2 All of these should help in increasing traffic (and sales) in your shop!

[@upmakeofficial4501]

Hi there, I wanted to use Big Cartel for my dropshipping business. I read somewhere that Paypal and Stripe can potentially hold your first sale on pending for 21 days or until the customer receives the product. Is this true?

[@BigCartelDotCom]

Hi there! For orders that are processed by PayPal, those funds will hit your PayPal account immediately. You can then withdraw your money through paypal.com, which usually takes 3-4 business days for the transfer to make it to your bank: www.paypal.com/us/smarthelp/article/how-do-i-get-paid-faq1750 If an order is processed by Stripe, your first payment will transfer from Stripe to your bank account after 7-14 days (sometimes more if Stripe makes that call based on various factors). Once that first transfer goes through, you'll automatically start receiving funds on a regular schedule that you can review here: stripe.com/docs/payouts We hope that helps! Please let us know if we can answer any other questions for you! You can check on the status of any payment that comes through your shop by going to the Orders section of your Big Cartel admin. Click on the order, and you should see a "View in PayPal" or a "View in Stripe" link that will take you to log in to your PayPal or Stripe account where you can view that transaction information. ecs.page.link/KbChW

[@wintreemcintosh6092]

Is there a way to issue a refund if your customer wants one?

[@BigCartelDotCom]

There is! Here's our guide on issuing a refund for an order in your shop: help.bigcartel.com/refund-an-order While we don't have a way to cancel an order within your admin, you can mark the order as shipped and add a private note for yourself stating the order was refunded to help keep track of things: help.bigcartel.com/add-notes-to-an-order

[@evej.6766]

hi! how can i cancel someone's order and refund them their money ? please respond, thank you!

[@BigCartelDotCom]

Hi Eve! We have a guide on issuing a refund for an order in your shop here: help.bigcartel.com/refund-an-order We don't have a way to cancel an order but you can mark the order as shipped and add a private note for yourself stating the order was refunded to help keep track of things: help.bigcartel.com/add-notes-to-an-order If you have any other questions, feel free to contact us at [e-mail]. Thanks!

[@isabellar7099]

Hi is there a way to cancel a paid order?

[@BigCartelDotCom]

Hi Isabella! We don't have a way to cancel an order but you can mark the order as shipped and add a private note for yourself stating the order was refunded to help keep track of things: help.bigcartel.com/add-notes-to-an-order

[@jewelsforall8199]

How do I cancel a customers order

[@BigCartelDotCom]

At the moment, there isn't a way to fully cancel an order in the Big Cartel admin, but you can offer a refund to the customer (processed through the payment processor that completed the payment, Stripe or PayPal). You'll then want to mark the order as "Shipped" to keep your order info organized. You could also make a note on the order using the "Add note to self" field in the Activity section that says something like “canceled” or “refunded" to remind yourself if you view to the order in the future.

[@jewelsforall8199]

@@BigCartelDotCom thank you I figured it out

[@nicheva417]

How the f-- do you sell a digital product. Seems geared for real world dispatch.

[@tonyhannon1812]

How do I remove an order after I have completed a refund?

[@BigCartelDotCom]

Hi Tony! There isn't a way to delete an order - we recommend marking it as shipped and adding a note to the order that it was refunded.

[@temphsss]

How do i refund orders

[@BigCartelDotCom]

Here's details on how to refund orders: help.bigcartel.com/refund-an-order. If you have any additional questions, reach out at [e-mail] and we'll be happy to help.