How to respond to clients that say your decorations are TOO expensive

[@lisajenkins1482]

Love it. I realized that clients do understand. They just don't want to pay. Well said.

[@YesEventDecor]

🗣🗣🗣🗣 Say it louder for the people in the back!

[@qttinkale]

I hate when people say amazon sells the whole kit for $17. Ok then you do it yourselves and when the balloons are only a fraction of what the picture shows and they pop as you inflate them because of the low quality remember me 😂

[@YesEventDecor]

Don’t get me started on those balloon garland kits from Amazon. The pictures on there never represent the actual balloons in the kit. I’ve had people steal pictures of my work to sell those balloon garland kits….

[@Keilana998]

@@YesEventDecor watermark your work

[@balloonstunes2675]

I’m new to balloon arrangements & I have yet to only use one arch kit from Amazon. I’ve had to add almost double the supplies on each arrangement. They think they can order one kit and turn it into a large fabulous arrangement.

[@YesEventDecor]

Exactly! You can’t buy one kit and get a huge balloon garland.

[@fayecoleman9384]

I just experience this with someone I know … I gave her the cost and she said just for decorations.. it wasn’t just decorations , she wanted up lighting tables cape, centered pieces, curtain backdrop, dessert table, chiavari chairs, chair tie backs, and me also to be the coordinator… all of this setup with 2 hrs is what the hall was giving her…she said she will do it herself I said thank you and good luck

[@YesEventDecor]

Exactly…if you don’t like the price, you’re welcome to decorate your own event. Luxury comes at a price…

[@vegascece]

Same client 4 years in a row. It was a hobby for me in the beginning and I gifted almost everything but kept everything and only charged $200. Now retired, I can no longer gift and for 12 tables & a backdrop, she asked for a discount this year to $100. HA! She'll find out now what the real deal is! Good info..Thx!

[@YesEventDecor]

$100????? 😳😳😳😳

[@sheronforde4967]

You are soooo right Loniel. I just had the most unfortunate and unpleasant experience with a balloon and table set ip set-up for a "friend". I went into it thinking and telling her that she can give me a "love offering" after she insisted on paying me. Long story short, she wanted to know how much I was expecting. When I told her that I would accept 50% of what I would normally charge, she decided to give me, rather she was only prepared to spend 25% of what I was expecting. Of course you know we are no longer friends. It was so unpleasant. I've learnt my lesson and hope God gives me the courage to do better next time with "friends" or whom ever.🙄 Thanx for being so open with us in this community and God bless you!

[@YesEventDecor]

Awww! I’m sorry to hear that. 😔

[@suebangura3483]

God bless you! I couldn’t have said this better myself. It is so stressful sometimes. I get this all the time. I’ve had so many clients walk away because of this. I am so glad I am not in this alone😅

[@YesEventDecor]

You are definitely NOT alone! This is a tough business.

[@donovan3088]

@@YesEventDecor just a question if a client ask for a center piece and you don't have the center piece and you went and purchase it do you charge the client for the whole cast or just a percentage of the center piece

[@Nikita-by9gh]

Loooooove each topic you cover..... The way clients complain over prices, they dont understand the time and the effort...

[@YesEventDecor]

Exactly!

[@ashcupcake66]

Don't give up, every client is not your client

[@YesEventDecor]

Exactly!!! 👏🏽👏🏽

[@candidwithglee2670]

You speaking all truth! Praying that God. Blesses you with clients who are peaceful and willing to pay 💰!!! You’re work is impeccable and beautiful ☺️

[@YesEventDecor]

Yes! Sending those prayers up for all of us! 🙏🏽

[@jasminelucious5256]

I couldn’t agree more! I’m having some of the same issues now. People want the vision but don’t understand that the vision cost and it can be quite expensive. Thank you for this!

[@YesEventDecor]

Yup! Exactly! 👏🏽👏🏽👏🏽

[@eventdecoranddesignsbyieasha]

Great video. You are so right. I am glad to see that this is not only in Alabama with trying to find your ideal client. The clients don't understand the prices and the time that goes into decorating, traveling, but many times they don't question the name brand shoes, clothing etc. I feel that clients who are willing to pay the prices don't question you, they just say okay, sign contract, pay amount and that's it. Have a great day.

[@YesEventDecor]

Exactly! I love those clients that just pay the invoice. ☺️

[@deneendavis962]

Welcome to my world , this is what I been saying but it gets dismissed . I think because alot of event planners or designers have not experienced these issues . I try to explain the prices . Sometimes they work with me . A lot of the times they just hire someone else . Not to be negative on who they hired / or if they did it themselves , the guest that did attend say . I know Dee didn’t decorate this . So on the other hand , I’m kind of proud that my work is recognized . I’ve been adding the delivery and set up as one . It might not be work for everyone but it has been working for me . I’m in Florida .😍 ❤️thanks for another great video .

[@YesEventDecor]

That’s great that people know your work! Go girl 👏🏽👏🏽👏🏽👏🏽

[@Ola-90]

I can’t believe people do that you talked about something very important that most the people forget about it “your TIME

[@YesEventDecor]

Exactly! People forget that they have to pay you for your time….

[@joygibbs3019]

I have the same thing going on now! I was asked to coordinate and decorate for my uncles 80th birthday. As a gift I said I wouldn’t charge to do it but would need something towards supplies. I told the family that I would need payment for the 8 table decor, balloon garland, back drop, 2 balloon pillars, balloon arch for cake table, also table cloths and buffet setup. They’re coming at me like I should foot the whole bill! Lesson learned know your worth no matter who you are dealing with!

[@YesEventDecor]

Amen! Yes, know your worth. The only time you should foot the bill for everything is when you’re getting paid to decorate.

[@tamishabrown8181]

Ms. Lonielle, THIS right here is everything! I am going to share this video with my balloon group because this discussion comes up too often and we really need to know our worth! Thank you always for your transparency. God's blessings to you and your business!

[@YesEventDecor]

Glad this video is helpful! May the Lord continue to bless you and your balloon group! 🙏🏽

[@dananaz12]

I totally agree , A few events that I have done the party started at 9 PM set up was 7 PM. When I contacted the venue because I have decorated there before they told me I can come in after three a. Then. they actually let me pick up my decorations in the morning. I was so happy my brother went and picked it up with the truck but of course I still have to pay him . I was just glad I didn’t have to go back at that time. And the answer to that nap yes I had taken a nap and then went back and picked up my stuff. Smh 🤦🏽‍♀️🤦🏽‍♀️😅😅

[@YesEventDecor]

3 AM???? I would definitely charge extra for that. I had a client that wanted a 3 AM pickup but they ended up canceling.

[@girlphilly]

Thank you so much for being so open and informative. I'm just starting out and I'm learning how to charge for my work. Thanks to you I now have some type of blueprint. May our God bless you above all you could ever ask or imagine!

[@YesEventDecor]

Congratulations on starting your business! 🎉🎊 May God continue to bless you with the wisdom you need to charge for your work. 🙏🏽

[@girlphilly]

@@YesEventDecor Thank you so much!

[@michellerobertson8471]

Thank you Sis for your faithfulness and transparency always.

[@YesEventDecor]

Thank you for watching!

[@soniamorrison810]

You are absolutely right when you start out in this business you try to get clients to give discount and as soon as they start charging the question you or they want to go to someone else you're not good enough it's kind of this encouraging in this kind of business they want so much from you and want to pay

[@YesEventDecor]

👏🏽👏🏽👏🏽👏🏽

[@monicaroberts1336]

I was asked to do a set up in living, small but needed table decorated chairs with covers, sash, chargers, I meant the whole shibang plus nice size balloon garland, I told her she had to rent chairs, she said oh you have chairs, as a friend I charged her $150 and I had to go back to pick up my stuff and return the chairs, she was so very generous she gave me $10 did not cover the tax on the chairs 🙏🏽🙏🏽

[@YesEventDecor]

You charged her $150 for chairs, chair covers, sashes, and balloons???? 😳

[@trece3433]

Love your videos. You are right all they say it’s JUST balloons. It’s more than just balloons. God Bless you,God Bless us all. 🙏🏾😍🎈

[@YesEventDecor]

Exactly! God bless us all! 🙏🏽🙏🏽

[@musaratkhan307]

Thank you so much that was great and helpful information. Wow I am not charging much but I am starting out my business. Have to start somewhere right.

[@YesEventDecor]

Exactly! We all have to start somewhere! ☺️

[@abibatukoroma6567]

God bless you dear. You couldn’t have said this better. It is so tough dealing with clients. Wish you can increase your volume so all the clients in the world can hear you😄. Thanks for the knowledge shared

[@YesEventDecor]

It tough dealing with clients. May God be with us all. 🙏🏽

[@abibatukoroma6567]

God bless you too sweetheart

[@Frmcecewitluv]

I’m in the same boat as many others-I love and appreciate your videos. Can you make a video talking about contracts/invoices and what you use to create these documents? Thank you in advance

[@YesEventDecor]

Sure! I also have classes on creating quotes and pricing your decorations. I’m hesitant to make a video on a contract because I’m not a lawyer. But I am working on a template for you guys! ☺️

[@Frmcecewitluv]

@@YesEventDecor thank you so much! I’ll check it out. Again, I love your content as it is VERY relatable. Continue to be led by the Holy Spirit. ♥️

[@wyleya1]

Yes it’s so sad when people especially family members think you should do it for free!! I learned when they start off saying can you do this? ( But never ask how much Their expected you to do it for free😏Thank you for the video…

[@YesEventDecor]

Exactly! If they never ask about the price or ask how can they pay you, they don’t plan on paying you…

[@eniakara8002]

Correct. Thank you

[@YesEventDecor]

👏🏽👏🏽👏🏽

[@kaiwanalee5465]

Girl you are the best! Everything that you discussed I have experienced. Some clients I have had to walk away on my own accord. Thank you so much for sharing all the information and experiences 😊

[@YesEventDecor]

Thank you for watching! ☺️❤️

[@TholokuhleMayisela]

Well said sis! ❤️ Clients really need to understand the time and effort part.. It's alot... This business is hard work and it's only right to be compensated for it

[@YesEventDecor]

It is a lot of work! 👏🏽👏🏽

[@alallen2767]

I rent bell glamping tents and decorate them with balloons. I had a client who told me half way through a set up, she thought the area rugs and pillows would match the balloon garland colors...sooo she thought I had hundreds of rugs and pillows so each tent interior would match ANY/EVERY balloon garland I make? Wow!

[@YesEventDecor]

She should have asked about that before you started your setup….

[@coralayer3384]

This was a very good one Thank you 😊

[@YesEventDecor]

Thank you ☺️

[@tipp8076]

I just watched your Encanto balloon video. I don’t need to know your price, but it BETTER be expensive cause ain’t no way…

[@YesEventDecor]

😂😂😂 Love this comment

[@carolinegathoni7973]

Hey. Just started watching your videos and I love your honesty. Keep on keeping on! I'm an event planner here in Kenya and looking forward to starting balloon garland decorations.

[@YesEventDecor]

Hello!!! That’s amazing that you’re watching all the way in Kenya! God is good! 🙌🏽 I’m wishing you all the best with your balloon decorations! You can do it! ☺️

[@briceamelie1442]

What u said at the beginning is happening to me right now😂. Thanks for this video 🙏🏾🙏🏾🙏🏾

[@YesEventDecor]

Thank you for watching!

[@lindab.roselin5029]

Yes sure never do that some of clients they want beautiful decorations but they don't want to pay

[@YesEventDecor]

It’s a shame 🤦🏽‍♀️

[@jasminezepeda6155]

Amen!! Love your videos. Thank you so much for always helping us out. God bless you 💖

[@YesEventDecor]

May God continue to bless you too sis! 🙏🏽

[@TheCarmendoug]

You absolutely said it all!

[@YesEventDecor]

Thank you girl! 👏🏽👏🏽

[@bessettebland2513]

I am so thankful for you

[@YesEventDecor]

I am thankful to you too! ☺️

[@nicolemorrison4316]

Thank you so much for this video really helpful ❤

[@YesEventDecor]

You’re welcome!

[@chedazzles4565]

Very helpful. Thank you for taking the time to share. 😊

[@YesEventDecor]

Glad to help ☺️

[@ItsJustTy91]

Love your videos! Very informative 😊

[@YesEventDecor]

I’m happy they help! ☺️

[@ceciyeltom235]

Very informative. I thank you very much

[@YesEventDecor]

Thank you for watching!

[@joycemunga4522]

ouch everything i waned to ask you touched on thank you

[@YesEventDecor]

I’m glad it helped! Thank you for watching!

[@donatellaj3179]

Great information 👍🏾 Thank you!

[@YesEventDecor]

Thank you for watching!

[@monicamezaTrevizo]

Gracias 🙏 ❤

[@YesEventDecor]

☺️☺️

[@simolenwomila7778]

Super helpful thank you so much!

[@YesEventDecor]

Thank you for watching!

[@margaretrosemakoni7096]

What do you do about a client who hires you. You take your inventory to the venue. Then you find that the client has brought their own chargers and glasses. Yet it was part of the agreement/contract that you provide these things. Thank you.

[@YesEventDecor]

I would just put them back in my vehicle. If the client paid for something and then don’t use it, that’s they’re decision. Did your client ask for a refund?

[@mrobertaw68]

Great advice

[@YesEventDecor]

Thank you!

[@SW-di5ky]

TIME AND CREATIVITY!!!

[@YesEventDecor]

👏🏽👏🏽

[@nadegeroach3311]

That was a really useful video. Great content!

[@YesEventDecor]

Thank you!

[@lealeventry5409]

This is so Good thank you

[@YesEventDecor]

Thank you for watching!

[@aaliysahblack4955]

Love your videos. Thank you. Can you do a video on how to get business although the competition in your area is known and really good?

[@YesEventDecor]

Sure. Let me think about that. 🤔

[@faithbaker6798]

Thank you for this video

[@YesEventDecor]

Thank you for watching!

[@daniellaberardi8611]

You hit the ball right out of the ball park!!!

[@YesEventDecor]

Awww! Thank you! ☺️

[@daniellaberardi8611]

I've been across this all the time in my past 20 years of working with balloons/flowers (I'm a florist as well) and event planning!! What we do and put together is ART and our time and artistry has a price!! 👍👍

[@YesEventDecor]

@@daniellaberardi8611 👏🏽👏🏽👏🏽👏🏽

[@upendotalkshowtv]

I got one client took very extensive banquet but on decoration she didn't want to pay good money,I told her I'm going to do decoration for your budget

[@upendotalkshowtv]

They want nice and expensive decoration but they don't want to pay good money

[@YesEventDecor]

Yup! That’s why you have to find the right clients that are willing to pay.

[@upendotalkshowtv]

@@YesEventDecor yes that's true 👍,for me rather I do 4 events per year then to a lot and small money

[@idamorales4715]

Hi Lonielle. I have a question about your contract. Upon purchasing your contracts do we get to own them and use them as our own for a lifetime?

[@YesEventDecor]

You sure do. The contract is yours to keep and customize however you want.

[@angelicacordero2677]

This is why I refuse to be an event planner I like to do it as a hobby for my family but I’m too much of a hot head to deal with clients

[@YesEventDecor]

Yeah you have to have A LOT of patience when you work with clients on their events.

[@denisehicks3160]

I love this

[@YesEventDecor]

Thank you!

[@lasandraaviles5708]

Let them know girl! When I interact with people like that I compare it to getting a car towed to the shop. They charge to tow the vehicle. They charge for the parts. Then they charge for the labor...and that's before tax. 😉

[@YesEventDecor]

👏🏽👏🏽👏🏽👏🏽👏🏽

[@abibatukoroma6567]

I like your response 👍🏻

[@edwinajones3067]

They're actually paying for your creativity

[@YesEventDecor]

Very true! A lot of people don’t realize that! 👏🏽

[@ingridwalker4007]

Say it louder for the ppl in the back on this post. 👏

[@YesEventDecor]

👏🏽👏🏽👏🏽👏🏽👏🏽

[@cassandrapaulino7877]

Amen!

[@YesEventDecor]

🙌🏽🙌🏽🙌🏽

[@rusheenarodney5924]

I am sure Amazon delivery isnt "free" we pay for it some way some how. Kmt. People dont under how to run a business

[@YesEventDecor]

👏🏽👏🏽👏🏽

[@nyeedabeacham811]

Singing....It cost so much because it takes me f*cking hours!

[@vaneshahuddleston9914]

Girl they sure don’t! They always want to nickel and dime you. It is nerve-racking!

[@YesEventDecor]

It is nerve-wrecking and extremely frustrating sometimes 🤦🏽‍♀️

[@Amy-ho4zn]

🙏 amen

[@YesEventDecor]

🙏🏽🙏🏽🙏🏽🙏🏽

[@madelynortiz970]

Amen🙏🏻

[@YesEventDecor]

🙏🏽🙏🏽🙏🏽

[@MsLady-cu2kc]

They want a champagne 🍾 event on a beer 🍺 budget. ....🙄🤦🏾 ..... AND WAIT......😲😲 I didn't know you were/are saved too! Say the name! JESUS! Let 'em know!!! YAAAASSS SIS!!! Quote 👏🏾 that 👏🏾 Word 👏🏾 from our Heavenly Father! I LOVE it!! 😍😍😄😄☺☺☺☺☺

[@diamondsintherough745]

My mamas favorite line was you tryna live a champagne lifestyle ob a kook aid budget!!! Now as a adult mama never lied

[@YesEventDecor]

Yes!!! I’m on team Jesus all day everyday! 🙏🏽🙏🏽🙌🏽🙌🏽

[@YesEventDecor]

@@diamondsintherough745 Exactly!!! 👏🏽👏🏽

[@MsLady-cu2kc]

@@YesEventDecor Amen, Amen!! 👏🏾👏🏾👏🏾👏🏾☺☺☺☺

[@SW-di5ky]

TIIIIIME!!!!!!!!!!!!!!!!!!!!!!!!!!! YESSSSSSSS!!!!!!!!!!!!

[@YesEventDecor]

💯