How to set up your Sky Broadband Hub - Sky Help

Set up your Sky Broadband hub effortlessly with our comprehensive guide.
Ensure your broadband is activated by midnight on the specified day on your hub packaging. Start by locating your master phone socket, usually at the front of your house with a BT Openreach or G.Fast logo. Unplug any existing connections. Identify the label color on the back of your hub: use the black cable for gray labels, connecting the white end to your socket and the purple end to your hub. For black labels, if your socket has two ports, use the black cable; for one port, use the gray cable. Connect your phone to the hub's phone socket, plug in the power cable, and turn on your hub. Wait for the power, internet, and WiFi lights to turn green, which may take up to five minutes. Always leave your hub on overnight for updates and optimal performance. Remember, turning off your hub will disable your phone service. Your username and password are located on the back of the hub..
Watch now and enjoy your Sky Broadband hassle-free.
Sky Help - www.sky.com/he...
Sky Community - helpforum.sky....
Facebook - / skyhelpuk
X - / skyhelpteam

[@PatriciaPowell-sx6wz]

Last summer I paid £20 fee (for set up) to Sky. I got conned. The engineer came out and said the box should have arrived in the post. The sky operative said engineer would bring it. Engineer looked around the outside of the property as well as inside in an elaborate show of doing something useful. Then left saying box was in the mail. It never arrived! What can sky do to compensate me for this lousy service?

[@skyhelp1]

Hi there Patricia 👋 I'm terribly sorry to see that this has happened. Usually the engineer will bring any TV equipment with them on the day of installation. Have you been in touch with our teams over the phone to have this looked into?

[@shaynacameron4530]

Ive set it up (without the land-line) but it keeps asking for authentication

[@labonytabassum3212]

Thank you so much for your video.

[@skyhelp1]

Hi there Labony, you're welcome. If there is anything that I can help you with or if you have any further questions, please let me know.

[@user-mi4qo3pk6o]

Hi my hub light for power is red

[@labonytabassum3212]

Hello Yesterday I received my sky box.but In my house don’t have this socket.what can I do now please let me know

[@skyhelp1]

Hi there Labony 👋 I would love to help. Do you have a socket at the property at all that your broadband hub can connect to?

[@JhoshiLive]

Hi My socket is saying openreach BT is that works for this?

[@skyhelp1]

Hi there Jhosue 👋 yes, if you have a master telephone socket that says Openreach on it, this socket will work if you're looking to have broadband services with Sky 🙂

[@fkoff_haters]

Right now i am setup but no working

[@skyhelp1]

Hi there 👋 I'm really sorry to read this. Has your broadband service been activated yet?

[@mattylw32]

You don’t provide the cable with the purple end, mine only came with a yellow Ethernet cable

[@skyhelp1]

Hi there Matt 👋 I'm really sorry to read this. Are you getting broadband installed?

[@kareemsvlog5590]

What if I have yellow cable?? I connected the WAN part but it’s not working

[@skyhelp1]

Hi there 👋 I'm really sorry to read this. When you say that it's not working, are you getting no internet light on the broadband hub after you set up the hub?

[@kareemsvlog5590]

@@skyhelp1 your engineer sort it out today thank you

[@skyhelp1]

You;re welcome, thank you for letting me know. I'm glad to see that the engineer got this sorted for you. If there is anything else that we can help you with or if you have any other questions, please let me know. Take care and have a good weekend 🙂

[@bikramjit2230]

Launch sky service in india including sky sports channels and sky mobile 5G SIM

[@Onmysheet]

Just got our router. We didn't get a broadband cable for the purple slot, and we don't have the socket for the other end to plug in.

[@skyhelp1]

Hi there 👋 I'm really sorry to read this. When you say that you don't have a socket for the other end to plug into, is this a master telephone socket that you don't have or a power socket to plug the power cable into?

[@Onmysheet]

@@skyhelp1 I'm referring to the open reach wall socket.

[@skyhelp1]

Thank you for letting me know. Has your broadband service been activated?

[@Onmysheet]

@@skyhelp1 Actually, it doesn't get activated until Friday.

[@skyhelp1]

Thank you for confirming this for me. Have you checked the whole property for a white square socket that says Openreach on it?

[@colecampbell9056]

Hi i have plugged the black cable into phone socket and purple end into back of sky box. But i dont have a cable to go into the UK phone connection in the back of the sky hub, where do i get one of these?

[@skyhelp1]

Hi there Cole 👋 I would love to help. Do you have a landline phone at all?

[@colecampbell9056]

No i do not have a landline phone

[@skyhelp1]

Thank you for letting me know Cole. If you don't have a landline, you don't need to plug any cables into the UK phone connection as this connection is for a landline phone if you have internet calls with Sky 🙂

[@bubacarrsamtouray6683]

I’m doing it but it’s not working

[@skyhelp1]

Hi there Bubacarr 👋 I'm really sorry to read this. Tell me what happens when you try to set up your Sky Broadband hub?

[@asfigs]

How can I reset my router

[@skyhelp1]

Hi there 👋 Your router will have a small reset button at the back of it that you can press and hold which will reset the router for you 🙂

[@asfigs]

@@skyhelp1 there’s no button at the back or small hole that I can stick a pin into

[@skyhelp1]

What type of broadband hub is it that you have?

[@user-mi4qo3pk6o]

Now its flashing

[@skyhelp1]

Hi there Tanya 👋 sorry to see that you're getting a flashing power light on your broadband hub. Are you still getting the flashing power light on your broadband hub at the moment?

[@user-mi4qo3pk6o]

No it's green now its the Internet

[@skyhelp1]

Thank you for letting me know Tanya. Great to see that the internet light on your broadband hub is now green again. If there is anything else that we can help you with, please let me know.