How to setup SMS in Digital Engagement Salesforce Service Cloud

[@theTechBee]

This is a very crisp presentation! Thank you very much, Jitendra!

[@armindersingh1829]

Hi, how can a support agent initiate an SMS to a customer in SFDC?

[@bingbongcentralhq]

Same question - did you get an answer?

[@alexreps]

Hi, how can a Salesforce user initiate an SMS to a customer?

[@bingbongcentralhq]

I have the same question!

[@bivush]

Can we use this sms feature from the Salesforce mobile app as well?

[@Nityanand-g4b]

It is really nice and much helpful. I am working on one use case. Our use case is to use it on Mobile Device. Does it work on Mobile as well. Thanks

[@AmanPathak-q9i]

Can you provide documentation for the same ?

[@sush0535]

@Jitendra - Very helpful and the only video I could find which explains it. Thank you! I tried setting it up following the SF documentation and I couldn't find how to automatically create the Case when an incoming message is received from a customer (New or Existing with same phone number)?

[@SaiKiran-ie1zt]

Hi sushanth I too have the same question did you get the answer and can you help me to configure how to send and receive the inbound message I have configured using salesforce document

[@AmanPathak17]

Hey, did you guys figured out how to receive an Inbound SMS?

[@SaiKiran-ie1zt]

Hi sir, Iam working on a project where they use two way SMS can you please help me I have some questions regarding this configuration much appreciated thank you.

[@vijugaurav]

Hello Sir, Can we setup a DE SMS for an Indian number ?.

[@HumbleNishachar]

Hii bhai kaya devloper sandbox kar sakte hai.ya license alag se lena hoga.

[@amitchaudhary1432]

Nice one sir

[@MangopeInveste]

@Jitendra can you create a video showing how to setup whatsapp in Digital Engagement Salesforce?

[@HannahDoerksen]

How do I log them?

[@NehaNagori-m2u]

Thank you for yet another helpful video

[@JitendraZaaInd]

Neha, this is Old video and setup changes after this video :) Just implemented new DE for a customer, happy to chat if you have any questions

[@goutamghosh5596]

How can I block SMS from the customer texting first?

[@akshaymahajan7160]

How to setup WhatsApp integration with digital engagement

[@deepshikhapamecha1907]

Awesome!

[@AmanPathak17]

Can we use the same number for text SMS which we are using for Service Cloud Voice?