Salesforce Digital Engagement | EP11

[@shubhamtunkikar1949]

Had to pause in between, just to complement Jitendra. Amazed with the presentation. Thanks for the super cool session.

[@apexhours]

Glad you liked it!

[@dheena777]

Thanks Jitendra for the detailed sessions which would be very helpful. Once again Amit has to be thanked for these kind of promising sessions which is priceless for the learners.

[@apexhours]

So nice of you

[@gauravpratapsingh4432]

Thanks for explaining Digital Engagement in such detail. It was really insightful.

[@apexhours]

Glad it was helpful!

[@smritisharan-sfdcamplified]

amazing diagram. i loved it. it cannot get better. awesome.

[@apexhours]

Glad you like it!

[@GlamHommie]

Thanks for the awesome session 😎

[@apexhours]

Our pleasure!

[@sandipchahande3832]

Thanks for the Session and Resources.☺️

[@apexhours]

Our pleasure!

[@Nazim.InoviSolutions]

Awesome

[@AshwiniReddy-t9s]

Thanks, Jitendra What if Salesforce wants to connect with the customer first via SMS, how to initiate the conversation and where?

[@SEBASTIANANTONIOCORDOVADIAZ]

Is there a way to create a report to track my Digital Engagement license usage? I cant find a way to control how many conversations Im using.

[@AbhishekKaushik-y2z]

Hello, I have created Omni Channel and linked Queue to the Messaging Channel as per Documentation. But I'm unable to receive the inbound messages in the omni channel utilitites. Please help me with some guidance, what could have gone wrong? Thanks!

[@AlbertsWorld42]

Thank You!!!

[@apexhours]

You're welcome!

[@kiranvrao9714]

Thanks

[@apexhours]

Welcome

[@anjalitalreja7241]

Thanks Jitendra for this video. It was really very helpful!!! Can you please share the ppt?

[@apexhours]

Will upload soon

[@anjalitalreja7241]

@@apexhours thanks!

[@DavidSmith-yu7qv]

Where is the link to the PPT and MindMap?

[@BHARATKUMAR-zo4cy]

Hi i have Salesforce contact centre accredited professional exam, please telll me how to prepare because im new to salesforce, I joined a startup as a admin support, but my manager told me to give and pass the exam, please help

[@padmaalavala]

Hi Sir, is there any way to capture leads automatically from social media post without social studio, as it is sun setting in 2024. I see only starter pack from social customer service but it allows only 2 social accounts. Is there any way we can replace the social studio features using other salesforce features ?

[@vijugaurav]

Hi Jitendra, Can we use existing Indian number to setup a SMS messaging channel ?

[@apexhours]

No Idea

[@peruchitamolinera]

Jitendra, can Digital Engagement WhatsApp work without Omni channel?

[@apexhours]

We will cover in future sessions

[@ankeshverma5229]

Please add video on service cloud voice

[@apexhours]

Soon

[@SharmaJiSFDCBlogs]

where can i access the ppt

[@apexhours]

Available on Apex hours web site