Thanks for sharing. This is easy to understand and is what I needed
@TKumor10247415 күн бұрын
I have used Square for years and love it. Easy to use hardware and and great service.
@square13 күн бұрын
Thank you for taking the time to share your experience with us!
@nygrl6102 Жыл бұрын
Square is the best invention EVER! Revolutionized my business! If I ever meet Jack Dorsey I'm going to kiss him right on the lips!!! ❤️
@square Жыл бұрын
We love to hear this! If you have any questions or need help you can reach support at 1-855-700-6000 squ.re/contactsqsupport. We appreciate your support!
@rachelelizabeth6824 Жыл бұрын
😂😂😂 I hope he sees this!
@nygrl6102 Жыл бұрын
@@rachelelizabeth6824 me too! Lol
@lalydiagardenboutique348 Жыл бұрын
@@square😂😂
@netteyf3857 Жыл бұрын
I love the square... I've had this for years. In my customers love it too. And the scheduling app is amazing. I own my own barbershop. It makes my life a whole lot easier.
@TheRNNotary10 ай бұрын
Love love love!!! My square reader!! I have one that's always setup in my office with the docking station so it stays charged. I also have a contactless card reader in my to go back for mobile appts. I can honestly say I love square for my business❤
@craigolbert46069 ай бұрын
Just bought a Gen 2 after having 2 Gen 1 readers for 4+ years and with a week of use I've already had multiple pairing issues.
@bigmaw3697 ай бұрын
Force stop the app and reopen it. Shouldn't have to do like that but it works every time.
@GeraldineFurrowАй бұрын
Same here. Ver 1 worked great until battery died. Now with ver 2 I've spent hours in the last two weeks re-pairing repeatedly. Says to press button until orange flash, fails, says to press until red stops flashing (factory reset) , then I try again. For another fail, so repeat, repeat, repeat. Once it starts working it then fails any time the tablet is restarted. Argh!
@Cdpd534428 күн бұрын
Me too when I first got gen2 reader. Seems to be working much better now tho.
@BillKing8888 Жыл бұрын
"You can check the charging level in the POSF." What's a POSF! It's best to make instructional views as though kindergarten students over over-60s (like me) are watching them, because sometimes we are!
@teresanix1746 Жыл бұрын
In the square pont of sale app.
@sickofthisful9 ай бұрын
Hello Can you have your account on 2 or three phone and still use on reader Ie my family can use it at different venues with their own phones not just having to use mine. Thank you
@aceenterprise7 ай бұрын
I have a computer repair shop, and for the last 4 years I've had my love/hate relationship with the Square POS Terminal. In theory, I love the device, the screen, it offers magstripe along with all the features of the Square reader. The reality is, I've had problems with it freezing, rebooting, not holding a charge sometimes, and the latest is I had to do a factory restart, and it keeps freezing in the middle of setup and/or updating, and won't work. Anyhow, with that said, I see the Square reader will do most of what I need (I can forego the wants like the screen and magstripe), however, it says it will pair with a bluetooth device, but then says works with Android and iOS apps. My front desk girl has a laptop (which of course has bluetooth), can it be paired and used with a laptop instead of a phone or tablet?
@square7 ай бұрын
Thanks for reaching out! It sounds like there might be some troubleshooting that we can walk through with you to make things work a bit better. When you can, please get in touch: squ.re/contact. While you’re unable to connect the Square Reader to a laptop, you can use Virtual Terminal to process payments on a computer instead. Learn more here: squ.re/4ea3TNl.
@aceenterprise6 ай бұрын
@@square Thanks for the reply. Unfortunately, I've already been working with support on my terminal, and we're not having any luck. That's ashamed that the reader can't connect to a laptop. As for the virtual terminal, I'll check that out, thanks.
@patriciakemple70827 ай бұрын
Love these features ❤😂
@debicastillo77979 ай бұрын
It's March 2024 and I have had so many issues with the new card reader I absolutely hate it it says it doesn't pair well with android I might have to switch.
@square9 ай бұрын
Our team may be able to help shine a light here - please get in touch when you have a moment so we can dig in: squ.re/contactsqsupport.
@mariannecruz49144 ай бұрын
Did they fix the issue
@RAMPHD7 ай бұрын
I have been using Square for about a year now. I have both the reader shown here and a “mount” - do I need the mount the card reader/contact less hardware too?
@square7 ай бұрын
You can utilize the Square Reader for contactless and chip payments independently. The Dock serves as an additional hardware accessory designed for sellers seeking a convenient countertop charging solution. If you have any further questions about using Square hardware, don't hesitate to reach out to our team here: squareup.com/contact.
@EcybersupremeАй бұрын
We can’t use this without the equipment?
@genearnold32523 ай бұрын
My reader keeps putting itself to sleep if I have some time between sales and then I have to reboot and start from scratch to get it back going. For some reason it will not stay connected if there's some time between making a sale. What am I doing wrong??
@square3 ай бұрын
The Square Reader automatically goes into sleep mode when not in use for 2 hours to save battery. Simply push the power button once to reconnect it to your Point of Sale app. If you are still experiencing issues, feel free to reach out to our Support Team by email, phone squ.re/42Uu0lQ or on social media (Facebook, X or Instagram).
@mikeajgallegos2 ай бұрын
I have this same issue. Incredibly frustrating when i have to tell customers to wait.
@square2 ай бұрын
We want to ensure your reader stays connected. Try these troubleshooting steps: squ.re/46KcSRK. If you continue to have issues, reach out to support at 1-855-700-6000 or squ.re/contactsqsupport.
@misstiquewoman7776 ай бұрын
How will Square sales appear on my bank statement? Will they be itemised or grouped?
@square6 ай бұрын
Your transfers will include the lump sum of the transactions included in each specific transfer. You will see the total amount as a transfer to your bank account. You can learn more about transfers with Square here in our Support Center: squ.re/2B9dHWZ
@mariannecruz49144 ай бұрын
I've been having trouble lately with keeping my square reader First generation staying connected so bought second generation same problem. Can't get it to stay connected.
@square4 ай бұрын
We're sorry to hear you're experiencing issues. We'd be happy to assist. You can reach our team here: squ.re/contactsqsupport
@TwistedRealm5125 ай бұрын
Do I need to link my checking account?
@square5 ай бұрын
Before you receive your first transfer from Square, you will need to add a verified bank account to your Square account. You can start the verification process right from your Square Dashboard or Square App by following these steps: squ.re/2FMkchS.
@sherridiehl6024 ай бұрын
This box is the worst thing I ever purchased for my business. Never works, slows things down, frustrated customers. Junk
@marshaliebl2661 Жыл бұрын
Ok, I got the 4 green lights. But nothing happened when I tried to enter a test sake with my credit card. Tapping didn't work. Inserting didn't work. What am I doing wrong?
@square Жыл бұрын
Thank you for letting us know about your Square reader. We would be more than happy to look into this with you. When you have a moment, please contact us here: squareup.com/help.
@Gr33nman639 Жыл бұрын
So what about cards with no NFC and no chip? Those are still a thing believe it or not and many of my customers have these cards. And wbat about WEX company. Gas cards. I sell gasoline at my business and many customers come to fill up using these cards. They usually run as credit and.have no chip and no nfc. Just strip. Please help
@square Жыл бұрын
If you are a US based seller when you activate your Square account for the first time you do get a free Magstripe reader. With those readers you can still swipe cards with no chips. We do offer manual card entry as well. If you have any further questions about card processing feel free to reach out support at 1-855-700-6000 squ.re/contactsqsupport.
@sd051911 ай бұрын
Can multiple devices be connected at same time?
@square11 ай бұрын
Great question! At this time, the Square Contactless and Chip Reader can be paired with one device at a time, via Bluetooth. You can learn more about the Square Contactless and Chip Reader here: squ.re/3PKKQPe
@judithwilliams57734 ай бұрын
Don't I need to connect it to my bank account?
@m711133 ай бұрын
It took seven times to connect reader to sndroid ohone, even after piwering down and restarting, folowed dx. Pretty frustrating.
@square3 ай бұрын
Thanks for your feedback! We’re sorry to hear you had trouble connecting your reader to your Android phone. That sounds frustrating, especially after multiple attempts. If you’re still experiencing issues, we’re here to help troubleshoot and find a solution. Please let us know how we can assist you further.
@MyraBaccay Жыл бұрын
Hi.. Can I use this square reader in accepting payment in the Philippines?
@square Жыл бұрын
We are so happy you are interested in Square but our system is not available in the Philippines. Card payment acceptance with the Square app is currently available in the US, Canada, Australia, Japan, the United Kingdom, the Republic of Ireland, France, and Spain. We currently don’t support payment card processing outside of these countries.
@artist.in.the.country Жыл бұрын
@@square😂
@BriannaRivera-u1i2 ай бұрын
Brianna❤Aacsdadu❤😊
@mindlifeheart29066 ай бұрын
My square reader is not connecting anymore, dont know why. Ive only used it for 4 months.
@square6 ай бұрын
As a first step, we recommend giving these troubleshooting steps a try: squ.re/3YmB1d8. If the issue persists, you can reach out to our Support Team at squareup.com/help/contact, or by sending us a DM on our socials.
@mariannecruz49144 ай бұрын
My question did they fix your problem
@ChristopherKretz Жыл бұрын
This box is the worst thing ever. It never connects. I press and hold, it blinks red, and then it fades away. Make this more intuitive for Android users.
@square Жыл бұрын
Thank you for your feedback. We will pass it along to our product team for their visibility and consideration.
@marthacares9149 Жыл бұрын
Also an Android user, purchased Square's contactless chip reader - lost many sales at busy event.
@alebachewkifle6081 Жыл бұрын
I had the same issue, once I watch a video, how to connect a squire reader to smart device, it was so easy.
@kimberlyann9877 Жыл бұрын
I can't believe I wasted money on this. You get a pretty generous percentage of sales, make it more compatible with Android. It never wants to connect. Completely useless
@ELEMUSIQ59 ай бұрын
You have to do it through the app. Worked for me but i had a few trial errors lol
@rose4516 Жыл бұрын
How do I get the square reader
@square Жыл бұрын
You can purchase all our hardware through our shop page, squareup.com/shop. If you have any questions let us know 1-855-700-6000 squ.re/contactsqsupport. We are happy to help!
@marthacares9149 Жыл бұрын
"Hold card to back of phone" please help.
@square Жыл бұрын
We're more than happy to assist. At your earliest convenience, please reach out. We're happy to walk through this function with you step by step.
@marthacares9149 Жыл бұрын
Reader requests "Hold credit card to back of phone" HELP. Not working! Why is this not functioning as designed... "contactless" numerous, tireless, tedious attempts to hold customer's credit card against the back of my android become an exercise in futility. Please help.
@square Жыл бұрын
Sorry to hear that you're having some difficulty. We'd like to get some more details from you. For security purposes, please reach out to our support when you have the chance, so we can gather some information and take a look at this together: squ.re/2LW3Gz3.
@asadullah164011 ай бұрын
For me toping or holding the card on the back of the phone doesn't work..
@square11 ай бұрын
We are sorry you are having issues tapping your card. When you have a moment please contact support at 1-855-700-6000, squ.re/contactsqsupport, so we can look into this for you.
@reginamartin9968 Жыл бұрын
Doesnt work it wont flash orange to connect. It is green
@Pishposh83. Жыл бұрын
Hold the power button down until it shows orange lights, it might take more than 3 seconds
@square Жыл бұрын
We are sorry you are having issues with your reader. Let's try the following troubleshooting steps if you are still having issues please reach out to support at squ.re/contactsqsupport. 1. Make sure the app and device are up to date 2. Delete and reinstall app 3. Turn on Bluetooth from your device’s settings. For iOS devices, this can be found in Settings → Bluetooth. Try turning Bluetooth off and back on. 4. Your Square Reader must be within 10 feet of your device. The Bluetooth connection may be out of range and could disconnect. 5. Check that your Square Reader has an adequate battery. Low battery may increase disconnections between your device and Square Reader. Press the button on your Square Reader once to see the battery level. If you see a blinking red light, that means your reader battery is low and should be charged immediately. If your reader is in a dock, make sure your reader is being charged. 6. Restart your phone, tablet, or other electronic device. You can also first try briefly putting your device into Airplane mode. 7. Reset your Square Reader. Hold down the power button for approximately 20 seconds. The lights on your Square Reader will flash orange, then red, and then they will stop flashing. Do not let go of the power button until after the red lights have stopped flashing. 8. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Disconnect the USB cable from the Stand or dock and then attempt to pair. 9. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights, or using your reader on a metal table. 10. Clear your Bluetooth cache if you have an Android device. 11. See Apple’s article on Bluetooth interference for additional information, support.apple.com/en-us/HT201542.
@sandrasartstudio Жыл бұрын
The worst when it doesn't want to connect
@square Жыл бұрын
If you continue to have connection issues with your reader please reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport so we can assist!
@crash-view2 ай бұрын
Are square accounts free. And do you require some llc or smth like that. Other than that I understand 100%
@square2 ай бұрын
It is free to set up a Square account. Unless you upgrade to one of our paid softwares, there is no monthly charge and you'll only pay a processing fee per transaction. Can you confirm the country you are located in, so we can provide the appropriate information ?
@crash-view2 ай бұрын
@@square I’m located in the us. I would like to know the legal requirements to sell items with a square reader
@square2 ай бұрын
You can find the necessary business details for signing up for Square on this page: squ.re/47SfRbi. For a complete overview of Square's Payment Terms, visit this page: squ.re/3GtZdkN.
@MaryWhite-u6i2 ай бұрын
Dan Street
@rccpromotions5 ай бұрын
By the time you get used to this, phone companies and card companies will come out with a new way to take payments that will cost more $ and take time to learn. If you're a coder that lives in your mom's basement this is fun, if you're a business owner it's more fun squirting lemons in your eye.
@laurajpreston83682 ай бұрын
Skipped over the "set up a new account" bit. That takes ages.
@michellevernon87137 ай бұрын
Several months of disconnecting and NO ONE WILL HELP ME. BUT THEY SURE DO CHARGE ME FOR IT BEING DISCONNECTED!!!!!
@square7 ай бұрын
Our team may be able to help shine a light here - please get in touch when you have a moment, so we can dig in: squ.re/contactsqsupport.
@Hollysuzette337 ай бұрын
It disconnects after every sale.
@square7 ай бұрын
We understand how important it is for your hardware to be working seamlessly. There have not been reports of this issue. Try deleting and reinstalling the app and hard resetting the reader. If the issue persists contact our support team at 1-855-700-6000 or squ.re/contactsqsupport. Feel free to also reach out to our Seller Community (squ.re/3OMA3TW).
@genetharris65236 ай бұрын
You are not charged if you don't use it..
@blackjack98enterprisesАй бұрын
I've questions. Like a few. They are as follows: - can several squares be linked to one computer. - battery life - does personal card information get stored onto computer - can refunds apply - is there a minimum amount needed for purchases. - does squares or software need updating as years go by - warranty and replacement information Those questions for starters. Unless I have to go to an actual locale retailer to inquire.
@squareАй бұрын
Thank you for your interest! Square Readers cannot connect to laptops and can only pair with one mobile device at a time. However, they can be reconnected to different devices as needed. The battery life of the Square Reader for contactless and chip (1st and 2nd generation) depends on usage, but a full charge typically lasts through an entire business day of payments. No, Square is PCI-compliant, ensuring card data is encrypted and securely processed. Personal card information is not stored on any connected device. Yes, refunds can be issued through the Square Dashboard or the Point of Sale app. There is no minimum purchase amount required, though you can set one based on your business policy. Square devices come with a warranty of 1 or 2 years, depending on the product. For further questions, feel free to reach out to our support team: squ.re/4eio23f
@BillKing8888 Жыл бұрын
If you're watching this because you just bought a Square Reader, you wouldn't have an "existing Squre account", so a word on HOW TO set one up would have been helpfiul.
@square Жыл бұрын
Thank you for your feedback and for bringing this matter to our attention. We appreciate your input, and we're committed to improving the user experience for all our sellers, including new Square Reader users.
@leannaquick93649 ай бұрын
We had a Square account months before getting the reader. We used to use our phone to tap and receive payments and recently bought the terminal... So we had the account before the reader
@samanthamorrison8776 ай бұрын
We had an account because we used to have one that plugged in to headphone jack. Then bought this one because we got new phones that didn't have that access.
@sushibaby58965 ай бұрын
Square website made me register before purchasing, asked to confirm my identity and business information. So by the time I got the square reader I already had the account.
@butmaybeitsnotmac3 ай бұрын
Setting up an account brother? I'm going to go out on a limb and say I think you CAN create an account to any arbitrary website/company, without ANY help. If you need help setting up an account in general, maybe running a business is outside of your reach at the moment. Stay in there and keep your head up. When the time is right you'll know
@maryhadid3 ай бұрын
1:56
@NoellaGauani-y8w3 ай бұрын
Adrienne Burgs
@JohnMurray-s6n2 ай бұрын
Idella Road
@stephaniebleuer6224 Жыл бұрын
How to delete
@square Жыл бұрын
Hello, Stephanie. We're here to help you with any assistance you need, whether it's deleting your Square account or any other query you may have. Please reach out to us directly here: squ.re/378zIpB.
@SmsHwhs-f4n2 ай бұрын
Romaguera Lake
@robertgeisler16 Жыл бұрын
It don’t work ))):
@square Жыл бұрын
We want to make sure your reader is able to work! When you have a moment reach out to support at 1-855-700-6000 squ.re/contactsqsupport so we can investigate this further.
@susmail1 Жыл бұрын
Worked on my Samsung ultra fine Friday Sunday could only do tap to pay on my phone no matter what I did in aetting
@square Жыл бұрын
We are sorry you had issues with your payments, and could only use tap. We would like to investigate this further. When you have a moment please reach out to support, squ.re/contactsqsupport.
@ClaytonDemeritt-x9m2 ай бұрын
Darien Dam
@RaneeBehrend-f3g2 ай бұрын
Connelly Garden
@ElviaOyler-b5f2 ай бұрын
Schmidt Track
@ZoeJohnston-k8o2 ай бұрын
Gorczany Canyon
@OrlandoQuentin-f1y2 ай бұрын
Grant Locks
@MalachiBella-t5o2 ай бұрын
Luisa Circles
@BriannaRivera-u1i2 ай бұрын
Mm 😀😃
@LattimoreCyril-s6u2 ай бұрын
Breana Branch
@WinifredBing-k8e2 ай бұрын
Sabrina Stravenue
@elamorus40176 ай бұрын
JH3
@FahriAkılca-v7p2 ай бұрын
Little Coves
@jeffgodsey28756 ай бұрын
Junk lost 3 #75.00 sales today
@StarseedWarrior2396 ай бұрын
How??
@ieronimo184 ай бұрын
Piece of junk...always having pairing issues!
@square4 ай бұрын
We sincerely apologize for the frustration you've experienced with pairing issues. We understand how challenging this can be. Have you had a chance to try these troubleshooting steps (squ.re/46KcSRK)? If the problem persists, please don’t hesitate to reach out to our support team, so we can assist you further.
@ateam6486 Жыл бұрын
OMG hold on, I just paid for this thing, Now i wish i didnt do it. I hope you take returns of this thing. i did not see this video until AFTER i paid for it. This video and seeing others saying it has problems. No Thanks, So i will need to always turn on Bluetooth or it will not work, OMG I will just rather stick with manual entry as you seem to have turned off the old card reader. NO THANKS. i do not want this thing in my shop. Way to many problems with it to accept payments. I no longer trust this company. I will just tell my customers cash only, My area was hit by high winds and took down internet service, I was seeing places say sorry, cash only, Now i know why, No internet no payment. This is now 1 month after high winds in illinois. Not your fault but making card payments useless. Then in 2023 i see you raised the rates a little. Just another reason for me to say CASH only.
@square Жыл бұрын
We are sorry to hear the reader is not working out for you. Feel free to reach out to support at 1-855-700-6000 squ.re/contactsqsupport so we can assist and help you return the item.
@dr.jeffmoore2149 Жыл бұрын
@@squarereader will not take card chip. Your customer service pretty much sucks. What happened to customer service at your company. Modern computer age or not customer service is essential. To bad you fail to subscribe to common sense and courtesy. Either you want less customers or your just plain cocky and forgetful of how you got successful. Anyone out there know a good c card company?
@dr.jeffmoore2149 Жыл бұрын
Also, don't tell me your sorry and give me another number with robots and no people to serve the customer.
@pablocrespo9834 Жыл бұрын
@@dr.jeffmoore2149you sound like a crying little girl