How to Troubleshoot a Delta® Touch2O® Kitchen Faucet

Рет қаралды 73,126

Күн бұрын

Пікірлер: 65

@sjacuk65 13 күн бұрын

Just spent 10 minutes replacing a faulty solenoid. This is my 2nd time replacing it. The faucet was shutting off slower and slower over the past 2 weeks. This only happened when using the touch function. Manual use of the faucet worked fine. I can't say enough good things about Delta's Customer Service. We've purchased 2 touch faucets over the years and any time I've had an issue they ask me a few simple questions and send me whatever repair parts I need at NC. They even went as far as to send us an entire replacement faucet for one of the products we were having a problem with. Again, in my case, top notch customer service.

@JoseMontes-c5i 17 күн бұрын

Excellent video. Fixed both my dripping and my low flow problems. Thanks!!!

@AlexandarTheGreat 10 ай бұрын

4:55 - GOLD! I did it right away and saved myself from the ongoing hell with the touch system.

@mrr2041Rags 15 күн бұрын

This a very good video if do what this WILL correct your problem 90 % of the time this work for me if you keep having trouble you need to install a strainer in your supply main line

@welshchris45 2 ай бұрын

Good video. It helped me diagnose that the solenoid on my faucet had malfunctioned and needed replacement. Also a good workaround to have the faucet function while waiting for the replacement part.

@tylermannos6988 2 ай бұрын

Water was barely coming out of my touch faucet. Changed Batteries and nothing. This video is a blessing!!! Thanks guys! found out to be faulty solenoid. We were actually getting tired of the touch on and off as we would always accidentally hit it with the faucet facing the counter and soaking the counter top. Wife asked me many times to replace and just get a standard faucet. Removed the Solenoid and battery pack and now we have a normal running faucet. Great video!

@deltafaucet 2 ай бұрын

Hi Tyler, I apologize for the issues with the touch faucet and the solenoid. We appreciate your feedback. I'm glad to hear the video helped with converting the faucet for manual use only. We are happy to help with any faulty parts or with any future issues. Thank you for being a Delta Faucet customer! -Bryan

@tylermannos6988 2 ай бұрын

@@deltafaucet I feel terrible as I was not trying to degrade or give any negative of the faucet at all. It is a fantastic faucet! operated as it should. we just got tired of having to change batteries every 4 months which was a pain as removing everything under the sinks and replacing the batteries. Had I known you had a plug for the 110v just just plugs right next to the disposal plug, problem solved. Faucet is great I just deleted the touch feature which is best for us. Great faucet!

@freckledtrout3299 20 күн бұрын

@@tylermannos6988 We installed with the AC adapter back in 2017 and it's still going strong. I recommend anyone that has an outlet under the sink to use the AC adapter.

@logicalground 10 ай бұрын

Just a little tip I discovered. If you're doing the drip remedy where you flush it from the top, use super hot water. I tried it again and again without succes, then I let the water get good and hot and it fixed it.

@BrewJaysSoftball 4 ай бұрын

Taking the handle off and flushing it about 7 times fixed my dripping issue. Thanks.

@p0pt03 27 күн бұрын

My water pressure is low. I flushed the water line as instructed, and pressure was normal during the flushing process, but when i reconnected the unit it was still low. I'm guessing the unit between the water line and the faucet/sprayer line is clogged?

@InDzienInTampa 3 ай бұрын

Bad soelenoid, went manual operation and truthfully found the soelenoid unnecessarily expensive. This video saved me so much money on direct replacement parts. We frankly never needed the feature when we bought the hosue anyway.

@deltafaucet 3 ай бұрын

Hello David. Thank you for contacting Delta Faucet Company and we are happy to hear that you found a good solution for your installation. With any further questions or concerns regarding your faucet and solenoid, please do not hesitate to reach out to us again. -Carrie

@robotmuseum 2 ай бұрын

@@deltafaucet I forgot if there is a lifetime warranty on this in Canada? My solenoid stopped functioning so I did manual bypass by removing it before I saw this video - I'm glad I did it right! But if there is a lifetime warranty, I'd like to know how I can order one.

@deltafaucet 2 ай бұрын

Hello Customer! Thank you for contacting Delta Faucet Company and we are happy to help. We do offer our lifetime limited warranty in Canada. Please contact our Canadian center for further assistance. -Carrie

@BirdieMan11 7 ай бұрын

Fantastic instructions but did you forget to mention that there is a touch reset button on the batter box. I went crazy doing everything and then I just touched the button on the battery container and woalah the H2O started to flow and restore faith in my wife and a kudo kiss.

@kddavenport9253 7 ай бұрын

Where is the button? I don’t see one on mine.

@brandonwinter2548 2 ай бұрын

THIS! I tried everything aside from buying a replacement. And this comment did the trick. Mine wasn't so much a button as it was just a little metal dot on the bottom, but as soon as I touched it the water started flowing. Thank you random internet stranger.

@mrr2041Rags 15 күн бұрын

I installed a 9volt unit from delta faucet. And that way, I eliminated the batteries and no more problem. If you have a plug under your sink one part of the plug has power in it only for the garbage disposal. The other part of that plug has power all the time. That's where you plug in the 9 V charger.

@tsega60 10 ай бұрын

Can I use a single 9v battery to power the solenoid instead of 6 AA batteries?

@dubmob151 7 ай бұрын

9V batteries won't have enough output or capacity to last very long. I use a battery pack made from a rechargeable batteries, like 18650 lithium ion cells, or a sealed lead acid battery. The system is able to tolerate the higher 12V. Lasts a long time with the higher capacity. It's been working fine for years on mine.

@brianw8018 Ай бұрын

The fix I need is for when it turns itself on with no one else around. This has happened three times, recently, after well over a year of no problems. I already checked once that the battery pack is laying flat with no obstructions.

@ponytail1995 2 ай бұрын

My pipe made noise when I tap to turn off the hot water, only hot water. How do I fix that? Great video! Thank you

@slappy1965 2 ай бұрын

After replacing with new batteries, my faucet indicator lights are red immediately and the touch function doesn't work. I went under the sink as shown in the video at 18:50 and unplugged from the solenoid. It flickered red as I turn the plug that goes in the solenoid and it also flickered red when I removed it. Plugging it back in and the issue persists. Is my solenoid bad?

@deltafaucet 2 ай бұрын

Hi Steve, Please accept our apology for the inconvenience you are experiencing. We are happy to help! I first recommend removing the batteries, blowing out any dust and doublechecking they are in the correct orientation. To determine if the solenoid is the issue, I recommend the steps at 3:30 to take everything above the sink out the equation. If it does not sense a touch on the clip, there would either be an issue with the batteries, or the solenoid may need to be replaced.

@slappy1965 2 ай бұрын

@@deltafaucet I just did the steps at 3:30 and nothing happens with my solenoid. I also removed the batteries, replaced with a fresh 6 new C batteries. Blew out the battery pack, which looks brand new. Pretty sure it is a faulty solenoid. I contacted Delta, sent photos and videos. They said I need to buy a new solenoid, which isn't covered under the lifetime product warranty and was quite an expensive part. I also purchased it knowing it had a full lifetime warranty. Not to happy about that at all, since the faucet was very expensive to begin with.

@deltafaucet 2 ай бұрын

Hi Steve, I understand that you are not satisfied with the solution offered. Unfortunately, electronic parts are warranted for five years. I apologize for the inconvenience this causes. The faucet can also be used manually without touch technology. See here for more information. Thank you for being a Delta Faucet customer. support.deltafaucet.com/s/article/Touch-Change-to-Manual

@LisaMRobinson1 16 күн бұрын

@@deltafaucet Of course the solenoid needs to be replaced your company should tell customer that when you spend hundreds of dollars on such an expensive faucet that they will have to pay 179.00 Dollars to replace the faulty solenoid after about two years kind of seems fishy to me🤥

@usmcgoatman5464 10 ай бұрын

I'm on my second faucet in 10 years and starting to have the low sensitive issues. I've checked the wiring and the batteries. I will try calling Delta but will probably have to disconnect the solenoid and use like a regular faucet. Very disappointed in Delta and this faucet in particular. BTW... Mine is slightly different than the one in this video but seems to have most of the same parts.

@AlmightyBigD001 4 ай бұрын

Any suggestions what to check when I get a loud whistling noise when I turn the temp to hot water? No noise at all for cold water, but as soon as I turn it to hot, The faucet starts a loud whistling sound. Sometimes it goes away after a few minutes, but here lately, it has been staying until I change it back to cold or turn off the faucet. I have a Delta touch faucet, much like the one shown in this video.

@SuperDuke4567 27 күн бұрын

How did you fix this?

@deltafaucet 26 күн бұрын

Hello Jeff, Thanks for reaching out. We are happy to help! We appreciate your help in resolving this issue. Please provide photos of the product to better assist you. To resolve your situation more quickly, please include... Are you the original owner? Where was the product purchased from? When was the product purchased and installed? When did the issue begin? Has anything been done to resolve the issue? -Kelley

@freckledtrout3299 20 күн бұрын

@@deltafaucet You are happy to help but have 5 questions unrelated to the problem? Weird.

@JosiahRitchie 11 ай бұрын

How often does a solenoid go bad? I have very intermittent, but getting worse failure to touch. When I fiddle with things, it fixes itself. The battery replacement indicator is not flashing so I've assumed it isn't battery related.

@cjfah657 10 ай бұрын

I have three touch-faucets in my house and had a similar issue with one of them. It turns out that one of the wires would keep bumping something under the sink that was metal. Make sure that every one of those wires is not touching anything - don't let them touch each other or anything that may possibly have any metal in it. I used tape and zip ties to pull (and hold) the wires out away from the other parts of the solenoid, battery, sink shank, etc. I considered wrapping the wires with something to insulate them, but just pulling them out of the way of everything else worked fine.

@vijayjudge3908 Ай бұрын

On the solenoid under the sink, what are the additional 2 connectors for?

@mrr2041Rags 15 күн бұрын

9 volt hook up

@Allaiya. 11 ай бұрын

I have a delta touch faucet that’s about 2 years old. So I have issue with the battery holder itself. The lid keeps popping off constantly which essentially makes the faucet useless as it won’t work. I’d come downstairs some mornings and had no water only to find the lid popped off. And today it’s to the point it won’t stay on now for more than 30 seconds I wouldn’t have purchased this if I knew there was such a poor battery holder design.

@StamperDog 11 ай бұрын

We've had two of these faucets over several years & never had that issue. I'll bet they'll replace it. Or is there a way that you can support the battery holder so that it doesn't creat a strain on the lid? Like a velcro backing to the wall?

@cjfah657 10 ай бұрын

I had the same problem.... I just taped the lid on. I used black electrical tape, but duct tape would work as well. I've had it stay put ever since.

@RonC-in4xc 7 ай бұрын

When we bought the Delta touchless faucet during a total kitchen remodel in 2012, we figured this would be convenient and cool. We're now on our third solenoid (which has now died as it won't shut off when running the hot side). They seem to die routinely, for one reason or another. The warranty only lasts 5 years, so now we're going to have to purchase another one (third purchase). If you are looking for reliable touchless faucets, stay away from Delta. I'm not a plumber, so we paid a professional to install it originally. Since then, I'm the one under the sink, lying on by back un-connecting and re-connecting the solenoid. It is not an easy, nor simple task. Their support staff barely speaks English, doesn't comprehend the issues, and acts as if you're stupid when explaining the problem. Their solution is always, "replace the solenoid." It seems to me that Delta should come up with a better, more reliable design. WTF? We're going to fix it for the last time and start looking for a better faucet company.

@LisaMRobinson1 16 күн бұрын

Same here I think Delta has a bunch of faulty solenoids...why spend so much for a touchless faucet if you have to bi pass the touchless feature? Just sayin

@cfalviso87 8 ай бұрын

Immediately experiencing issues the day its installed. Why did we even bother getting this touch faucet.

@Ezunit1991 4 ай бұрын

Same

@LisaMRobinson1 16 күн бұрын

I purchased my Delta touchless faucet over two years ago and have replaced the solenoid several times through Delta now solenoid has failed again and was told I would have to pay 170 dollars to replace it again...does anyone else have issues with having to replace their solenoid so many times? I thought Delta was a reputable brand...😡

@mrr2041Rags 15 күн бұрын

Clean out debris in your line and install a stainer on your main line

@LisaMRobinson1 15 күн бұрын

@ did that with every single solenoid and cleaned out the itty-bitty tiny little blue filter every time the little filter is very cheaply made, and pieces broke off in parts of it, but did that on every single one of those part of troubleshooting

@NOJUSTNOALWAYSNO 6 ай бұрын

This faucets are NOT worth the ‘convenience’. Something is always going wrong with this touch technology, it’s definitely not ‘smart’. Half of my search history is how to fix this stupid thing. Just buy a regular faucet.

@ritajandj777 9 ай бұрын

I can NOT get the head removed. I want to SCREAM. I see the little button but it doesn't feel like it pushes in nor can I get the head to turn. What do I DO?

@bwdw929 7 ай бұрын

Same issue. I’ve been trying for 10 minutes. It will not budge.

@simmijackson820 7 ай бұрын

I have to change the batteries every month…why so …? Is it normal???

@deltafaucet 6 ай бұрын

Hi Simmi, I'm sorry there is an issue with the battery life, we are happy to help! There are a variety of reasons a Touch faucet's battery life may be shorter than expected. Using c-cell alkaline batteries will have the best capacity. See here for more information: support.deltafaucet.com/s/article/Battery-Life-Seems-Short

@GregPicinic 5 ай бұрын

@deltafaucet is there a way to just purchase the blue filter that is inside the solenoid? Mine has a tear in it causing the faucet to constantly leak in touch mode.

@alexcontreras7457 2 ай бұрын

My faucet turns on at will not often but now and then

@toddbuckingham147 7 ай бұрын

When I touch the head of the faucet, the water is flowing. We've had the faucet for about 6 months and it just started doing this. No idea why or how to fix it...

@deltafaucet 6 ай бұрын

Hello Customer! Thank you for your question and we are happy to help. We are sorry to hear about your experience. Please send us a private message with your contact information for further assistance. -Carrie

@BobZoom2U 10 ай бұрын

Old weak batteries (7 volts) the faucet works, with the low battery red light. With the new batteries (9.5 volts) the solenoid does not work. Tried this twice. All that's left is the solenoid.