How To Use Diagnostic Mode On A Samsung Washer To Fix Any Issue!

[@YourFoolishPride]

As a tech, your references are some of the very best. I just had one of these today that was misdiagnosed twice by other companies, and all it turned out to be was water being siphoned back into the machine during the drain state to cause the ub error. You're a legend, man.

[@DuctTapeMechanic]

Appreciate the kind words!

[@jaspreetgrewal8872]

The machine was bouncing so much and when we ran to check on it, after that it stopped spinning. kept trying to do spin cycle to test it and it wouldn’t work. I copied you doing the diagnostic test and then it started to spin again. thank you so much for all of your help‼️‼️ just saved me a lot of money 💕

[@lilbits4173]

Thank you! My Samsung washing machine was stuck on Rinse and Spin, but when I performed the diagnostics you showed here, it started spinning. Now I just moved the clothes to the drier. Thank goodness we do not have to call a repair man!

[@raycollins511]

mine does the same thing. it is like stuck in rinse and drain mode. goes thru sometimes 4 times to end.

[@Break.bread504]

Wish I could like this 100000000 times. Thank you so much!

[@Plantpoweredgoddess]

Biggest POS we ever bought! Had ours for only two years and will never buy a samsung washer again.

[@bjishername]

Did you take the machine back to where you purchased it? If not, why not. Did you get a warranty? Did you install the machine yourself? If you installed the machine yourself, did you let the store know this important information?

[@dirtycasper]

​@@bjishername exactly. They come with a ten year warranty

[@Leo-gt1bx]

@@dirtycasper You mean the motor does...

[@dirtycasper]

@Leo-gt1bx Yes, but they never said what the problem was. Plus, they come with a one year manufacturer warranty. Sometimes, you get a better one depending on where you purchase from. They left out too many details. I've had my set for ten years now and only had to replace the heating element in the dryer. Which I replaced myself with the help of yt.

[@maddyrussell1986]

I recalibrated mine and it washes my clothes very well, i have to spin medium loads, but its working great for now at least 😂❤❤

[@leialeonard2726]

Thanks! Could you answer something for me? My washer takes 2 hours to do a quick wash and we can't figure out why.

[@DuctTapeMechanic]

It's a bit hard to diagnose without looking at it, but it could be your suspension rods are beginning to wear out. Samsungs will typically add more water and time to attempt to fix a balanced issue caused by bad rods.

[@amys76]

Wow this is the first video that actually helps

[@TOOL1023]

Thank you for this video. Helped us diagnose our washing machine with a drainage pump problem.

[@brianmurphy5543]

Thank you so much for your help fixed it in 15 minutes your content is amazing keep up the good work

[@DuctTapeMechanic]

Glad I could help! Comments like this keep me going!

[@adilshaikh1608]

Thanks for the informative video! I have the same machine with active waterjet. The model number is different though. I am getting a 3c3 error code that does not go away after resetting the wire connection. Can you advise what must be going on?

[@ralphhunt8007]

Those suspension rods do not go bad or need replacing. It’s that dang Lithium White Grease they put on the rod….which is not true grease at all, but is a extremely sticky gluey substance . Over time this gluey substance gets so thick and sticky that the spring cannot monuver up and down the rod as it should, so the computer shuts the machine down because of wobbling. If your tub starts wobbling, just remove the rods (one at a time) and soak them in gasoline. The glue will come off. Replace the white glue with “regular bearing grease” onto the rod, and replace the rod. Then take out another rod and do the same until all four rods have been cleaned and greased with regular “bearing grease”. The wobbling will be gone. DO NOT put Lithium White Grease back on the rods. If you do, in 2 or 3 years ( or sooner) you will have the same problem again.

[@DuctTapeMechanic]

I am planning on making a video on how to use dampening grease on rods to repair them!

[@fjru4325]

Will try this

[@fks-pv8il]

Trying this right now!

[@juanpadilla6671]

Why does mine work fine sometimes and wobl and doesn't spin other times.

[@lapdbombsquad322]

Good video, but have a question since you mentioned suspension rods. I get UB all the time. Samsung repair replaced the suspension rods about 6 months ago, and I'm back to getting UB errors very consistently. Thing is, the machine is not shaking crazy or anything. It doesn't seem out of balance in any bad way. And with Samsung there is not pure spin mode, its still adds water and then UB again. Some loads end up taking hours! So, have you found a more permanent fix to the suspension rods? Or there has to be a sensor that is being tripped when it thinks its unbalanced. Maybe that is bad??? The repair guys samsung sent were not very good, but now its out of warranty.

[@maddyrussell1986]

Mine was doing the ub code, i made sure all 4 feet where screwed down tight on the bottoms, then i shook my washer to make sure its sturdy, after i recalibrated it and it reset the barrel. I then spin smaller loads after washing. Sux but it works for me until the repair man comes. Recalibrate empty and turn on washer and hold down DelayEND and Temp. buttons at same time.

[@johnsanmiguel5652]

Thanks ur video helped me more than other videos but i get a 9c2 code any help on what this means plz

[@jcjewell]

Very informative video, although the “delay 17hr” process doesn’t seem to work for our Samsung WA5451. Any suggestions?

[@B0bBau3r]

Question for you. My washer is too loss but doesn’t have the option to set a delay like you did to get it into test mode. Mine stopped mid cycle and stopped on the rinse which makes me feel I have an issue with a cold water pump. Waters it coming to the machine. Any way I can get into test mode without the delay button?

[@dsphotos2012]

Thanks for sharing! Btw my cold water line is not working , will the washer still work with hot intake line only ?? It cost seem to fill the water

[@spiritualinstincttarot]

I followed your instructions, If my washer has the "Co" do i need to get new hoses? Cause u said change ur vales, not sure what that is I'm a women lol because my hose have a leak from the cold water one

[@JaniaNew]

Mone does great through test modes spin and all. But when it i have laundry in it totally off balance no mater what. Do i need to adjust the legs

[@maddyrussell1986]

Screw legs down is easy just twist each until tightened down to floor. Then recalibrate your washer empty. Theres a video by another guy on here how to recalibrate the barrel.

[@maddyrussell1986]

Also sux but wash smaller loads

[@bee21ful]

Hi. My Samsung top loader keeps on pouring water inside and then overflows, even the setting is of extra low water level. Plus takes ages to spin. How to resolve the issue?

[@无肉不欢-t7k]

I copied your first step there is no AS code shown and no any water coming. Could please make a video to show how to handle this problem? That will be help all of us who had Samsung wash machine

[@Angel-sj4rh]

Hello, same issue. Did you ever figure it out?

[@Boogywoogieman1749]

Thank you so much sir you helped me diagnose and fix the washer all on my one

[@DuctTapeMechanic]

Awesome! Great job on the fix!

[@kellyrivenburgh4090]

Thanks to you my washer is now working you saved me thank you so much for sharing this info

[@DuctTapeMechanic]

Great to hear!

[@NorthJerseyFooter]

Will this test help if your water doesn't stop coming into the drum? I think it's the hot water, that might be a valve that's stuck or bad. Will this test help that?

[@DuctTapeMechanic]

Yes, absolutely, it will. Valve failure is common on this model and an easy fix!

[@NorthJerseyFooter]

@ Okay. It's the cold water that's coming in. So what will the test tell me? Is it a separate valve for each hot and cold? Do you have a video for the repair? Thanks

[@NashvilleEdStefanov]

Do you have any Video's on how to remove the top cover to replace the Suspension Support Rod DC97-16350C on the WA51A5505AV/US Model top loader?

[@jvspaintingandhomeservices3682]

Do you know how to do it on the dryer matching this washer ?

[@DuctTapeMechanic]

If i get one i can do a video on it

[@MariaMorales-mk9wy]

Mine keeps flashing on the CO, nothings coming out so I know that’s the problem, but will it still move on to the next thing it needs to test or just keep flashing?

[@cintiamorales5618]

I ran into the same issue and after a few minutes 4C error code came on. It did not go through the entire test mode. Did yours ?

[@colinmoore68]

Thanks for posting, mine did not go into the AS mode and the door did not lock, so is it reasonable to assume that is the main suspect? The machine stopped in the middle of a wash cycle and would not advance to drain, unplugged and got lid open to wetvac out. The door does not lock in any setting now.

[@DuctTapeMechanic]

I would also suspect the door lock to have failed. Good troubleshooting.

[@colinmoore68]

@@DuctTapeMechanic Update, I installed a new door lock, and it still does not work. It does not do anything other than allow to change settings, still no testing modes as the lock does not activate I presume. Power is getting to the new lock. Any ideas from here, it is difficult without it showing any error message.

[@GmanGggggg]

@@colinmoore68did you get it to work at all? I have the same exact problem and at my wits end 🙃

[@GmanGggggg]

@@DuctTapeMechanic ⁠​​is there a solution to this problem? Washer was working fine and I don’t wanna replace it if I don’t have to. Thank you in advance for taking the time to answer.

[@colinmoore68]

@@GmanGggggg That is so frustrating. It sounds like you already changed out the door lock mechanism, so try to calibrate using this sequence: kzbin.info/www/bejne/qXPLgmOgisRsoKs Basically turn on, then simultaneously press and hold the Temp and Delay End buttons, should display as Cb then the washer should go through short tasks. Good Luck and let me know. The washer I was trying to fix was sent to the dump!!!!

[@joelatatederks4841]

I'm getting a 4C error code. I watched your video but im.not sure which faucet is cold and which is hot. I have a green and a blue faucet and it appears the green faucet is striped because water is draining from it..what do I do

[@17reasonstokeepfighting58]

I have the same exact unit that you worked on in this video. I have had it for 4 years approx. and I continously get unbalanced load codes during spin cycle unless I physical arrange items evenly across the bottom of the tub. I ran the both diagnostic modes like you showed in this video and I have only Unbalanced codes stored. In your opinion do you think my suspension rods are worn out?

[@XRServices]

Yes

[@XRServices]

Yes, replaced all rods and board. Replace rods first. Before you decide to get board.

[@17reasonstokeepfighting58]

@@XRServices thank you

[@17reasonstokeepfighting58]

@@XRServices thank you

[@BL-pv7et]

Hello I have this same washer but it doesn't spin anymore what could be causing this issue thanks

[@DuctTapeMechanic]

Does it give an error code?

[@TipSims]

This helped get my machine up and running. Thank you!

[@DuctTapeMechanic]

Your welcome!

[@janicehendrix4496]

Does this work on a front loader?

[@DuctTapeMechanic]

No harm in trying

[@AlexLittle-u6l]

My Samsung washer does not have Delay End. So now what? It is out of balance and I have replaced the torsion rods 4 times. About to make a Boat anchor out of this Samsung washer and buy another brand.

[@AllGoodThingsFindJT1]

Nyo dampening grease it's super sticky place top of the spring and top of plastic piece onto of the spring

[@richardarmstrongii1232]

Exact same here . Exact same thing.

[@mikemay7701]

I really enjoyed this video. It was very helpful.

[@Twerp70]

When I turn my washer on it says Failed power. However, I washed a load of clothes without a problem. Can you tell me why it says failed power.

[@JimGEDDIS3000]

I have a water error code, I just fixed the water valve and I thought that would fix it but I am still getting the same code. I am wondering if there's something on the back of the Samsung washer Machine to increase the water flow ? As my sister seems to think so, but I have no idea. I also get the unbalanced code and I try to fix by reorganizing whatever is in the washer. This is the worst washer Machine I have ever used.. I truly hate Samsung washer Machine with a passion lol.

[@stargasmgaming]

now when I try to get into error code mode for (AS)... it wont move past (AS) does that mean there's no codes or history?

[@Azucenation]

We bought one from you a few months back. It started shaking violently. I think the suspension is broken. Would you come and fix it?

[@DuctTapeMechanic]

Can you contact me via fb messenger or offer up. That way, I know who this is and which machine it was.

[@Azucenation]

​@DuctTapeMechanic , how do I find you? My ex was the person who purchased it. We are in woodland

[@Azucenation]

By the way it's the same washer in this video

[@DuctTapeMechanic]

@Azucenation can you give me your phone number. I can message you. After that I will delete the comment from youtube

[@alvinnelson9060]

Thanks!

[@DuctTapeMechanic]

You're welcome!

[@bernardoaguilar826]

We unplugged our for days.. and plugged it back in and it’s acting up doesn’t want to finish the loads stops with a 4C code and beeps until it turns off?!?? HELP!!!

[@samw7419]

No water flow error.

[@hollymoses1524]

@@samw7419how’d you fix it? Mines doing the same. I disconnected and cleaned the lines and intakes, but not by fully talking the top of the machine off.

[@nivardomartinez1708]

Same here, did you guys figure out?

[@SaladMohamed-n5h]

Thanks but if there’s is problem example drain pump which code I will see?

[@angelisone]

ATG's nd will displays

[@Tommyboy32]

Why does my machine fill with water during the test mode and not when I try to start a wash cycle? Error code was 4c but all I can find is stuff about water supply and hoses which is all good.

[@jenmarts8844]

What does it mean if it doesn't switch to testing hot water or other steps.

[@DuctTapeMechanic]

Does cold water come out when it is testing the cold? If not then the cold is bad and the valves need to be replaced. Sometimes, when the cold is bad, it won't move to next step

[@jenmarts8844]

​@@DuctTapeMechanicyes I get cold water. It keeps filling and does not switch to testing the hot water

[@JuanHernandez-yk1mx]

Hello, I have a washing machine of the same model, and from one day to the next, it stopped working-it doesn’t turn on. The outlet it’s plugged into is working, so I’m not sure what it could be. I’ve checked, and the power cord is carrying electricity, but I don’t know what else it could be. Do you have any idea what might be wrong with this type of model and why it’s not turning on? I would appreciate your response. Thank you

[@DuctTapeMechanic]

That sounds like an issue with the main control board

[@angelab6632]

At 1:30 into your video you hold the start button and get the typical Samsung start ring. On my machine, I only get half the ring and the machine will not allow me to go any further. I have replaced the front control board. Do you have any suggestions? Thanks

[@ceciliamoreno1981]

Do you how to fix when it won’t let me change the type of was or non of the buttons work other than the power button? Thank you in advance

[@jermainedavis8727]

Thanks a lot your informative knowledge is most appreciated

[@DuctTapeMechanic]

Your welcome!

[@LindaSelby]

What if my machine won’t go into the error code mode? I need help

[@hliltootm8389]

Do you have a DIY to fix the latch on a Samsung?

[@DuctTapeMechanic]

Yes, i do. Here you go: kzbin.info/www/bejne/a53TpmWOaNmgqck

[@hliltootm8389]

@ thank you for the quick reply!

[@deitracrenshaw5586]

I have the Samsung aqua jet and it wont do the self test?? I did exactly what you said and it wouldn't work. it looked like it was going to but never did. any ideas?

[@DuctTapeMechanic]

Strange. If i get one in the near future, I can do a diagnostic video on that as well

[@deitracrenshaw5586]

@@DuctTapeMechanic your more than welcome to practice on mine! LOL!! thanks anyway!

[@melissagreear6353]

How do I replace the drive belt on this washer?

[@DuctTapeMechanic]

This washer does not have a belt as it is a direct drive machine

[@ironmichael85]

I put it in automatic test mode, and it flashed “1” for a minute and then showed 9C2. Would I be correct in assuming that the it won’t cycle thru the automatic tests because the board is bad?

[@diannabartell5964]

hello my issue is i push spin only and it still fills up with water again and again and again. even when i take out part of the load thinking it was to full. uggg any suggestions?

[@serigabe6452]

PLEASE HELP....My Samsung wa52m8650av/a4...half fills up and instantly starts draining.

[@DuctTapeMechanic]

Seems like an issue with the pressure hose. Make sure it is plugged in!

[@rosiechavez9707]

I can’t get passed the 17h, makes a buzzing noise. Help!

[@coquitampa]

Hi there thanks for the videos My washer is Samsung also same model and has spinning problem. my washer is 2 years old. I'm smh..

[@insideoutsideupsidedown2218]

Did you replace the shocks?

[@damarisjimenez6342]

Thank you saved me lots of money .

[@DuctTapeMechanic]

Great to hear!

[@vramzee]

Hi! My Samsung washer has been beeping nonstop during any wash. No error codes, just beeps. Any idea as to what that may be?

[@DuctTapeMechanic]

That's strange. Try unplugging it for minutes, then starting a cycle

[@DanielaRodriguez-hz2sq]

My machine has an error and shows 3C any ideas how to fix it?

[@timl649]

Thnx for the info.... you saved my a lot of money haha

[@user-tx9gs5ef8o]

Changed the suspension rod but the same. Double checked, and suspension rod was installed right

[@GillAgainsIsland12]

Re-calibrate.

[@rossboyd2272]

Mine is eight years old, it’s been a great machine but right now it pumps full regardless of size load and then pumps filling at same time. I have turn water off stop or pause open lid and then close it and restart turn water valve back on and it runs through cycle

[@xxdavidduranxx]

mine stoped while draining it did not train where is the video your talking about please and thanks in advance

[@DuctTapeMechanic]

Here is the video on how to fix drain issues on Samsung washing machines. kzbin.info/www/bejne/raOxq3ymd9iGnKM

[@cindyceleste5911]

I, i have same machine ans she is not spin correctly. She does bang bang and error code UB. WHAT is the problem !?

[@DuctTapeMechanic]

Most likely bad suspension rods

[@jessicadeleon4698]

Hello, I have the same washer and it is locked, not child locked but locked is there something i can do about it??

[@Cinmaki]

where is the filter to clean out? I don't see it on the front or the back.

[@DuctTapeMechanic]

In order to get access to the water filters, you will have to turn off the water and remove the hoses and then pull the filter out from the inlet valves and clean them.

[@jimlelan4906]

How do you do this if the washer won’t turn on when the machine will not power on when you push the on/off button?…

[@DuctTapeMechanic]

That sounds like you need a new control board

[@jimlelan4906]

@@DuctTapeMechanic That is what I was thinking.. Thank you so much for getting back to me!

[@mollieanderson9821]

When I hit the start button after delay end, AS doesn’t show up

[@diondc9673]

I try what u showing in the video step by step but my delay button not working to bring the number to 17 still stuck on 33

[@amybaker5712]

I’ve had this washing machine for over 5 years and recently it would stop saying unbalanced during spin cycle every time! I’ve tried rearranging the clothes and all. Did this test and it passed everything. Even recalibrated it. So idk!

[@DuctTapeMechanic]

Most likely bad suspension rods. It's a notorious issues on these models

[@adityarazz5812]

My Samsung washing machine top load having issues whenever I turn on all lights blinking and it’s not working.. please help if anyone know about this issue

[@bigkat217]

mine only shoots out cold water no matter the setting. i havent run the test mode yet. Actually is there even a test mode on it?

[@DuctTapeMechanic]

Sounds like a bad hot water valve. Easy fix

[@bigkat217]

@@DuctTapeMechanic but why is cold coming on when the hot should?

[@samanthacortes-l6m]

i need a video regarding Samsung automatic Soap dispenser not dispenser soap

[@samanthacortes-l6m]

please, i’ve had my washer for 2 years and i don’t know how to fix the problem. i’ve been putting detergent directly on my clothes

[@DuctTapeMechanic]

Most likely, there is a clog caused by excess detergent build-up

[@samanthacortes-l6m]

@ unfortunately the dispensing hasn’t worked since i bought it. Brand new from Lowe’s

[@ramyel-menshawy9132]

Same here. Detergent issues since purchase. Any tips for cleaning out the detergent dispenser? Thanks.

[@SanjaiMathur-r6o]

anyone had any luck with fixing error code 9C7 on samsung top load washer? or is my machine pretty much dead and i need a new one?

[@Jose-xb6st]

Mine get a U6 code and doesn't get into the draining cycle. I have to manually setup the drain. It's really frustrating.

[@karengraham3757]

Mine bunch a lot when its time to spin dry and shows a QR code , I google it and it says the tub is not balance what can I do

[@StevenPadilla-f8q]

That's when you want to connect your machine to your phone right? What's it doing again?

[@MariaMedina-xg4pj]

Washer still displays ur when a small load is spinning could it be my rods I need to change ?

[@DuctTapeMechanic]

Yes, most likely the rods

[@ProsperityPathway101]

Thank you, this was so helpful. 🙏🙏🙏

[@DuctTapeMechanic]

You're welcome!

[@roble6177]

In test mode, the cold and hot water run just fine, but when I put it into wash mode, the water doesn’t run

[@DuctTapeMechanic]

That sounds like an issue with the control board....

[@mortezazarinkamary4058]

How to fix 4c error after checking all water pressure and inlet and outlet

[@DuctTapeMechanic]

@@mortezazarinkamary4058 replace inlet valves

[@AmandaHuerta-oo9xn]

When it goes to spin mode it’s bouncing all over what do I do then

[@DuctTapeMechanic]

Replace suspension rods

[@brychel62009]

Mines same way but it is normal through whole self clean cycle no bouncing normal spin

[@brychel62009]

I have to turn it off when it reads ub and then put it on spin only and it gets to 9 and starts going ub again

[@Leo-gt1bx]

I am getting this symbol :- and nothing else. Any idea?

[@ryanmurphy1985]

How do you do it for a Samsung front load washer? Model # WF45N5300AF/US

[@6spd85notch]

Mine won’t drain. Entered test mode and it stopped at drain what should I do?? It’s full of water also ?

[@DuctTapeMechanic]

Check for clogs in the drain system, and if there are no clogs, then replace the drain pump. I have a video on that on my channel as well

[@SALMANDER33]

How do i fix my DC1 code ?

[@DuctTapeMechanic]

Sounds like an issue with the door lock mechanism. I have video on how to replace it on a Samsung.

[@SALMANDER33]

@DuctTapeMechanic it was exactly that replaced today took about 45mins and washer works like it should! I'm doing the upgraded spring rods next. Your video was extremely helpful and this washer is soo easy to work on and it's awesome to have the ability to self/auto diagnos or manual diagnos epic !

[@Nortrin]

@@DuctTapeMechanicI cannot find that video

[@wouldntyouliketoknow6587]

My code is 0t. I can't get it to go passed AS in error code

[@ReAnnRing]

wow - had no idea ... thank you!

[@DuctTapeMechanic]

You're welcome!

[@Dondre_theteacher]

I did the process pass a5 and no water coming in just dc1 I see

[@elcuhhangel1968]

Mine doesn’t say AS it won’t do anything automatic mode or the other mode won’t do nothing my washer went bad with clothes and water inside when the storm came and power went out

[@Animeboyz87]

I’ve tried all this and still shakes like crazy When I turn on it stays on spin instead of like normal

[@tedthornton7791]

The same model you have on here. Except its white. Problem: Alternating flashs 113 and 42..

[@lindageorge6062]

I can’t get my lid to unlock, help please

[@DuctTapeMechanic]

Try unplugging it for a few minutes, then start a cycle

[@veritasfan11]

thank you the unpluging for 15 min worked.

[@jessikacisneros8083]

Samsung smart app show diagnostic. Cleaning drum i did clean it still shows

[@vivianlang6377]

This does not work for my Sansung Top Load AquaJet Washer. :(

[@RosemarieDavis-y5n]

How to fix the lidlock

[@Parris-ju6yb]

Hello, I’ve replaced the suspension rods (all 4) and still getting the UB close to the end the wash. Any additional advice to fix the machine?

[@DuctTapeMechanic]

Are you using Amazon rods? If so, try getting them from appliancepartspro.com

[@Parris-ju6yb]

Hello, yes I purchased them from AMZ. The appliancepartspro should be the difference?

[@anthonygonzalez4704]

What does 3C4

[@izraelmirelez2168]

Mine is plugged in it has no power please help it just quit

[@shawndarter5159]

Mine too. Did you get a resolution?

[@Moemoe6961]

The test part ran fine but the error code part didn't show anything.

[@HectorG951]

I just changed the suspension rods and it still goes on unbalanced then I recalibrate then it’ll do it again on a random load why? Anyone?

[@marioarellano5915]

I change the suspension rods and it’s still bad

[@DuctTapeMechanic]

Make sure the tub nut is tight.

[@SPOWNER22]

hi! if you havent done so try putting the clothes around the white part not right in the middle . i think that helps with the balance