How to Use Genesys Cloud Call Recording & Interactions

[@SRMS1226]

We are getting inifinity years while doing the playback on the total duration and not able to bookmark. Any idea. No restricts on firewall and network side as well. We have checked the intune and the autoplay and group policy of the browsers as well. Its happening for all the users and across all devices

[@SkyleeMarie-s8e]

Is there a way to LIVE monitor an agent, in real time while they're on the call? If so, can you show a video of this?

[@agalyaa5372]

Agent can able to see only their own recording not transferred calls ?.l which permission we need to have ?

[@equinox6944]

I have a question, just wondering.. if I have muted my microphone during a call recording, there’s no way I can be listened to or recorded right? I muted my microphone .. does it essentially mean there’s absolutely no recording during that time I muted myself ? Thanks in advance

[@biancagarcia4708]

following

[@Heavensent0602]

Please explain how to do a conference call on genesis cloud